Frank Salinas

Review of Hotel Maya

Stayed one night here. Lovely hotel in a scenic pa...

Stayed one night here. Lovely hotel in a scenic part of Long Beach near the water and the Queen Mary. I can't complain about accommodations, but I must complain about some of the staff. When we arrived at 10pm we asked for late checkout and received some slack about that. Checkout is 11am and we asked for 12pm. He reluctantly agreed but forgot to note it. We slept well, and then had breakfast. My wife just wanted coffee and they said $10 for just coffee. We weren't about to pay that for a cup of coffee, so she got the buffet for$25 and had coffee and some watery oatmeal. After breakfast (9am), I stopped by the lobby to confirm our late checkout. Without checking the computer, she said "absolutely not, we are too booked" after telling her the night clerk said we could, she gave frustrated looked and said, "ok, I'll have to honor that" Their was two other incidents first I won't get into decision details.
Bottom line is this. I'm a Hiltons Honor member and stay at Hilton often, mostly in midwest and southern areas. I've never been treated like this. Most of the time they'll likely tell me kindly that they can't accommodate for such and such reason. This staff needs to work on that a little more
To leave on a more positive note, this is high end hotel. If you have lots of money, you might well enjoy this. Since of the staff was very kind, and the location is a place that you will enjoy both scenicly and activity wise.