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S
3 years ago

Definitely one of my favorite places, if not my fa...

Definitely one of my favorite places, if not my favorite, when I go to the mall. It's a pretty big hot topic as compared to the one we've got in fort Wayne. Or at least it feels like it since it seems they have more variety. Workers were very nice and knowledgeable and they've always got sales going on so its always a bonus. From anime t shirts, band tees, top shows and movies stuff, to even makeup, I'm pretty sure they've got you covered.

E
3 years ago

Was there within the last hour. I knew what I want...

Was there within the last hour. I knew what I wanted & was not greeted by anyone. No one told me the deals going on. My Kokomo store always greets me & is very friendly. Here at Castelton I stood by jewelry case & found what I wanted. Three girls were working. Only one was helping customers. I stood by case wanting someone to come to me to ask if I needed help, but one girl did whatever she was doing on computer while other girl at counter helped the customers. The girl wondering the floor did not greet us & walked past us to go to back to get her drink & keys (maybe to go on break?). I had to walk to counter to get any help. The girl who helped us was nice but we had to approach her. I feel like they need to greet us first. I won't stop coming here, but I will at least know what to expect.

C
3 years ago

Have loved this place since I was a teenager! I'm ...

Have loved this place since I was a teenager! I'm over double the age now of when I first started shopping here! I got 3 shirts with the buy 2 get 1 free deal and a Billie Eilish shirt! I probably spent almost 2 hours in just Hot Topic looking at every single thing! I wanted so much more than I left with, and the customer service was above par! Everyone on there was awesome! Will still shop here in the future!

D
3 years ago

Been coming here since I was a child. Just recentl...

Been coming here since I was a child. Just recently I've gotten into Funko Pop! Bobble-heads and they have a plethora of em in a dedicated section floor to ceiling on shelves, with plenty of Exclusives.

j
3 years ago

Awesome workers...mall closed but they hadn't shut...

Awesome workers...mall closed but they hadn't shut gate yet and not only let me in but stayed open for an extra 30+ mins just to let me look n shop around and took items off display for me to find correct size....never made me feel rushed at all..great employees!

J
3 years ago

Good

M
3 years ago

Always have nice attitudes, very helpful, offers y...

Always have nice attitudes, very helpful, offers you discounts sometimes, large variety of objects. From makeup-outfits. Definitely, love it. Favourite store, if I could I would shop for everything here, all the time.

J
4 years ago

The store itself is clean and generally well stock...

The store itself is clean and generally well stocked. However, staff was pretty much unconcerned with it's customers needs. Instead we're more into discussing their displeasure with their schedules. Not a great experience.

J
4 years ago

the people who work there are incredibly kind. the...

the people who work there are incredibly kind. they treat you with equal respect and are easy to approach and talk to. their clothes are really good quality as are their figurines and jewelry. you do need to build up quite a bit of money to get a lot of items.

E
4 years ago

Nice

J
4 years ago

3:40 pm Monday. Female employee attempted to keep ...

3:40 pm Monday. Female employee attempted to keep the $5 reward and the 30% discount we would have had off the 2nd item by charging full price and taking out money and then ringing up the sale