Hornbach Reviews

Well. Sometimes like this; sometimes like that. Many super good employees.

Everything once .... oh no I was wrong but the market still has a good assortment!

Great hardware store, helpful, complete, inexpensive, large selection

Here you get pretty much everything to do with your work - whether at the house or in the garden. With a little patience, I have usually found a competent consultant. Go also like to fill up at the associated gas station - but the waiting time is usually a bit longer at the time of work.

Very fast and friendly advice. The market is like any other, only in assortment they are different.

Really getting everything, nothing is missing. Prices are pretty good.

Am very disappointed. We ordered windows from the Aron company for our garden shed through Hornbach and had them professionally installed by a window fitter. After the first rain, the shock was great because the windows were leaking. Immediately afterwards, we contacted the window installer again who, after re-examining the windows, said that the construction of the windows was a problem and that he simply did not get the window tight after adjusting it several times. We then wrote a complaint via email to Hornbach with the request that the matter be dealt with urgently due to the damp window sills and possible mold growth. We were informed that the complaint was forwarded to the window manufacturer and he will get back to you in 1-2 days, which unfortunately was not the case. It has now been about 3 weeks and we are waiting in vain for an answer from Hornbach or Aron.

Price, service and selection are really top here.
Uncomplicated building material DriveIn

A lot of choice but the employees are less friendly than the other. If you don't feel like the job, exchange staff.

Some goods do not meet the specifications. Subsequent complaint difficult. Partly rude.

Hardware store stops when you need something, where else. So far ok. When you need construction timber it gets difficult. Better firewood in my opinion.

Great hardware store. Has good quality at a fair price.

Is the main location of Hornbach and can find everything you need or not

Good selection ... competent advice and great price

So far always been served friendly, as far as market and tool rental.

Very good selection. You can also find more and more good quality craftsmen.

Good hardware store .... but no miracles expect ... still mostly friendly staff.
But I like to be there.

Ordered something online from Hornbach for the first and last time.
I ordered Aquarium Funds on 9th January 2020 and still not there today.
Now I have the tracking number and the address was not entered correctly so that my order goes back. The address is correct in the order overview.
In what time do we live that you have to wait over a week for your order. And then not being able to enter the address correctly. You won't find a real customer hotline at Hornbach either - you can only reach them by phone via detours. So NOT Hornbach! Better to pay 2 euros more and order somewhere else where it works.

Very good and large selection here you can always find what you are looking for.
The staff is friendly and always help you with a professional advice.
In the price comparison almost always one of the cheapest.

We have the Hornbach online catalog on 15/05/2015


Value of goods about 2600 (order number 2048013) goods became
paid before (that's logical).

The goods were not in stock and had to be ordered.
And that's an order online faster than if directly
is appointed in the market.

There were 4 Post ions.

After order and payment we were informed
it will be four partial deliveries .The us before
No one said or pointed. Did not confess in the online shop.
Maybe it was in the small print. But I did not read everything.

What shoud that ! 4 Article 4 supplies your .Denkt at Hornbach
that is customer friendly.

That means each item was delivered separately.

The deliveries should be announced by appointment, please tel.

Unfortunately we are not always at home. Unfortunately, we are working. It came then
first registration of the delivery with the time window from 8.00 to 16.00 o'clock.
What we could then reduce with the forwarding to two hours.

Since we would have have to take four days holiday for the whole delivery.

Next delivery came a day later. There we could with the Express
agree on call 30 minutes before .Klappte quite well.

Well and so on.

At the last delivery nothing worked. DHL drivers could recipient
not found!!!!. Or did not feel like it. No call. Especially someone before
was place.

Funny, we have completely paid for the goods and have
then with the 4 single delivery a considerable extra effort.

After repeated consultation with Hornbach Online Shop
Was no clarification. last partial delivery has been canceled and will be money credited back.

At my question we the paid goods themselves
in Dresden Kaditz pick up at our expense not.

It was communicated to me the horn brook online shop u Hornbach market are separate enterprises (ok I still see one) but not that they among themselves
can not charge this. Conclusion and statement of the employee, we should
spot were new pay and pick up.

Well, next time we think about the top service again
from Hornbach Online Shop.

Weis not what the other very positive reviews we should
"Thumbs up" or "perfectly delivered everything home" etc. Who knows what
for the reviews were.

I like....
I'm a DIY fan, but I really like Hornbach. You can ask and get a competent information and the staff are generally very nice.
My favorite hardware store

Great DIY and materials store, there is a very large choice at a great price! Without forgetting the garden center

Good advice, good prices, always has everything I need.

There is everything in it, but more expensive than other markets

The headquarters of Hornbach is very large and great.
The staff are also very nice.

Staff nice. Market clean and clear. Waiting time at the cash register too long

Lots of choice, nice advisors, hardware store plus zoo and plants department. Despite its signage, it is too confusing for me. But the little handyman usually finds what he is looking for

Never again Hornbach!
Compressor defective in a 3 month old refrigerator. The warranty complaint at Hornbach is under all hell! For 4 weeks in midsummer I was without a refrigerator because the employees at Hornbach are obviously not able to do their work; Basically, I wasn't called back once, had to keep asking myself and can now sing along to Hornbach's on-hold jingle without any errors ... only to be told at the end, "After all, you are not the only customer". Not even a complaint to the management did anything. The last juice shop in my opinion. Hands off! (The 1 star only because you have to specify something, unfortunately no minus sign was offered)

Good assortment and friendly and competent advice if you have time to wait.

As always very helpful and friendly staff, Mr. Krebs at the garden equipment service.

Purchased tablecloth with Gilbflecken. Storage already for years. Unfortunately, miserable

I find the introduction of the self-service cashpoints not good at all. Does Hornbach need to save on the lowest wage group (cashiers)?
I will not buy anything there immediately.

Great advice .5 stars go to Mr. Zuechle. Thanks for my bargain kitchen!

I would also like to report my experience. In the run-up to the homepage I have seen a bath, which is displayed in 360 degrees, the tiles are in wood look and cream colors. I liked that very much. Then I went to the Hornbach in Bornheim and have first looked myself, after the amount of tiles, I thought I'll ask a seller. A seller was at the info on the PC and I'm out there and told him because the homepage saw the said bathroom and I liked the wood look tiles and the cream colored tiles very well and I would like to look at them. Seller replied that he does not know the bathroom which I have described to him (wood effect tiles). I then asked him, "That means I have to look for the tiles myself in the division?" He said, "Exactly," and then turned back to the computer. I am back in the department and I thought that way you do not deal with customers. I go to him and ask if a competent employee is there, since one does not deal with customers as he has just done, he told me that he is currently alone and the colleague is on break. I'm going to the info and have complained, whether that brings something I do not know, so again then in this way. I've been on the market myself for 10 years and know how to handle customers. I do not need anyone to lead me by the hand, but if I have a concrete idea and then still on the homepage of your own company and then leave a customer so that is negligent and not customer friendly. Judge for yourself.

Very nice branch. Great selection of toys and decorative items. Nice selection of children's textiles. Nice staff and always helpful.

If you have a project before, the Hornbach is not only cheap but also offers a large selection of assortment.

Very well sorted, friendly competent staff. Exchange with no problems

The largest range for DIY enthusiasts and professionals
Big compliments to the whole team, especially during the Corona period, which was / is not easy.

Very friendly. Always helpful. Just nice. Great hardware store