Holiday Inn UCF Review

Staff is very friendly and the room was comfortable. Location is very close to malls Anson shopping centers.

Great Room, Great Price. I checked in at 11pm and it took 20mins even though I made an online reservation.

Nice clean, bathroom light is bright and bed is really good. I totally enjoyed my stay.

Nice clean Hotel , it has a Friendly atmosphere, the room are very clean, and has a great bar .

Everything else aside, let's discuss the number one issue that every consumer should be concerned about while staying at this location, and all Holiday Inn locations with the same policy. That is, safety. I'm an Orlando resident, not a tourist. I know very well that there is a lot of crime in Orlando, more so during holidays and summer months. My mother, as well. She recently sold her house and needed to stay here for 2 nights for more privacy than she had in my home. She was hoping for a pleasant stay. Over night, her window was smashed and truck was broken into. Everything turned upside down, a few items stolen. Medicine included. But it isn't about the items stolen, which the hotel was quick to excuse their liability on that one. We never mentioned them being responsible anyway. What we are irate over is the fact that their security guard claimed to catch the guy in the act, but he took off. He claimed, 'well, he didn't take anything'. But he did, or maybe someone else walking by since anyone would have been able to reach into the broken window because the hotel security never bothered to call police, nor contact her. Upon morning, once she discovered it, she went in and asked to speak with hotel security. She was told they were not there. She called police, the officer asked and the guy quickly came from the back office. Wow, afraid to speak with a senior citizen. Some security! The officer even lectured him that they should have called it in. It's obvious that they had very little concern over the incident, nor their customer. While my mom was on their property, they were both dismissive and unreachable. This and their security policies are unacceptable. She doesn't want 'excuses' as to why they are not responsible, she wanted an apology as to why they did not take action. Most citizens would have called police had they witnessed this crime. In this case, a person hired to do so couldn't be bothered. Holiday Inn not acknowledging this puts them at fault as well. My mom is planning a road trip across the US, she had just joined their rewards program AND bought a vacation resort stay package from them. She has no intentions of staying at any Holiday Inn ever again.

All good! Especially very clean.. breakfast more than ok

Love this place, vacation stay or stay if you had too many drinks... I'm a local and I do.... Lol

Clean hotel, with friendly and efficient staff. Conveniently located close to shops.

Bathrooms need a bit of attention, but other furnishings are fine for this class of establishment.

A restaurant on the premises, but the hotel is close to other restaurants.

Avoid rooms next to the fitness centre on the second floor.

Rooms were okay, but starting to show some age. Staff was very friendly. You will hear road noise if you are facing the street.

The Hotel was ok. But it was to much money just for the room. Breakfast is not included and was 10.00 per person. It had a 32" plasma TV and the beds were nice and comfy.

Recently renovated, friendly bar staff, and a solid breakfast buffet for the price.

I stayed here maybe almost 2 months ago. No issues. Nice as always. I travel for work, holiday inn by far has been my best experience, every single one I have stayed at, all over florida, all 5 stars (we mostly stay at holiday inn, I see why they mostly pick this hotel for us). Staff was polite here, which is always my experience as well. Thank you for keeping up with your corporate standards!!

Very adequate for overnight stay; would definitely stay again.

Brand new hotel, good price, pleasant employees, good location.

Attended a class in one of their conference rooms. Very clean facility.

At least there are no bugs...so far...this is two different rooms. The first had the ceiling damage and when I declined that room the second had no outlets to plug a computer in. What was plugged in the wall, their lamp with outlets that plugs fell out of, had a metal electrical box, no isolation between the box and the outlet and no cover plate.

Reckless on my part, but I accidentally left AirPods and a gold chain on a table in my room. I called shortly after and they were nowhere to be found. They also charged my card 3 times for one booking. Thieves!

Very nice and elegant rooms!!! Will be staying again when I visit Orlando!!!

The room was okay except that the fridge was broken and the shower curtain leaked all over the floor. The service was questionable. First thing when we checked in the clerk was rude and tried to have us pay twice. Then when we had a wonderful evening with the bartender, her Superior was very rude and had Absolutely NO Holiday spirit what so ever. It ruined the mood so badly that we returned to our room early. I believe his name was Tucker, horrible customer service. Christmas Eve too. Smh. There was also an extreme lack of trash cans which is funny now but it wasn't at the time. But overall the service was poor and we will be choosing another hotel from now on.

Nice hotel for hosting events. The design esthetic is a bit eclectic. The staff is helpful.

My experience at the Holiday Inn was great! The staff was friendly and knowledgeable. Everyone I met was super friendly!

The front desk guy was amazingly helpful! Recommend this hotel!

We came to this hotel on Monday night to a room that had no phone line which is a safety hazard was moved to another room in the middle of the night which is not cold compliant for the fire for fire safety as the fire sprinkler system was not covered or capped so that in the event of an emergency the sprinklers will go off because of the melting of the little cap inside to keep the pressure in had no working toilet in the second room which made it unbearable to get up in the morning and get dressed the management staff Amber along with the Associates at the front desk were not very sensitive in that we were still told we had to get up and do everything else but we had no restroom to use to get ready this hotel could be a great five star but they're missing some of the essential details in hotel management that would make them great especially when it comes to customer service need to be attended to

Spend a night here on a leisure trip on 6/14/2019. Nice clean pleasant hotel. I would recommend it holiday inn never fails my expectations.

This hotel is fantastic- even when I had a minor issue, the manager John went above and beyond to provide me with a new room in amazing time. The leadership is really invested in maintaining a fantastic hotel, and I could not ask for a better experience.
The rooms are beautiful and well kept, and the gym has a good variety of equipment too!

I thought the stay was very nice. The staff with exception of the restaurant manager (Omar) was very Friendly. Omar however was extremely rude to his staff , me and other guests.

Clean location. Friendly staff. Restaurant has great food and excellent service

Don't judge a book by its cover, the outside is not all that great and is surrounded by not so pleasing views, but once you enter the hotel it is beautiful and clean. The rooms are up to date and clean as well. Breakfast wasn't great, but overall a good stay.

Clean rooms, great food and cordial employees made my stay a pleasure.

There was some confusion with the check in process but the staff was helpful and the room was very nice.

I would give it 0 star, it is the worst hotel (i don't believe it deserves even to be called hotel) I have ever stayed in , very old , the room is smelly, unclean, away from attractions.
Stay away from this place. Sleep at your car but don't go there.

Different from the Flush and Finish of the Holiday Inns in Europe. Needs to improve

Clean nice rooms and free breakfast and perfect for when you are going state to state

Very good service, we did not have breakfast included.

Its was beautiful and very inviting for a decent price

Super friendly staff! I was able to make a last-minute reservation with no problem. The room was clean and very nice.

Beautiful hotel, great staff & spacious, clean rooms. Enjoyed my time at this hotel.

My family and I have been staying here every year for the pass 4 years it'll be 5 years in April it's our yearly family vacation and we couldn't have picked a better hotel to stay at the employees are extremely nice and helpful it's always super clean we always ask for a none smoke room and it's always in a very neat and clean it's also kid friendly my son love the pool there is amazing and relaxing also the gym is really nice plus so many places to eat at walking distance I definitely recommend it

Wonderful, beautiful, clean, very respectful workers. Thanks for the experience...

Granted I haven't stayed in that many Holiday inn's, this one is definitely one of the best. Very clean and modern, with a luxurious feel.

The weight room has weight's and your choice of cardio equipment. The king bed room was very clean and furnished tastefully.

Over all an extremely pleasant experience. Close drive to the Pinball lounge and bowling so definitely check it out if you have the time!

Stayed September 2016, traveled on business

Six floor room, it was very nice and tastefully decorated

Here's the thing, this hotel is nicely renovated, and the room was pretty nice. But then there are things like one of the two lights in the bathroom was out. Or there were holes in the ceiling in the bathroom that someone tried to fix but failed. And the little folded up towel decoration on my sink was soaking wet when I picked it up. And if you sit at the bar there's like a weird kinda mildew smell. The staff is friendly, and everything else is pretty good. Since maybe it was just my bad luck, only taking off one star.

Clean, quiet. Not dog friendly. No sundries in the lobby, had to drive to buy saline solution. Small crowded parking lot. Nice view of scenic Orlando.
Maintenance issues. Hallways near room were either excessively cold or unpleasantly hot. Air conditioner in room would shut off every 15 minutes and could not be turned back on for another 15 minutes. Water leaks in the bathroom, shower wouldnt turn off completely, partially clogged shower head.
Extremely soft and thick mattress, slight dip in center. Uncomfortable.

Hotel front desk Muhammed does a great job. He made sure I had anything I asked for.

While being on the road and staying at a lot of hotels, I've never had business with a better front desk agent than Muhammed!

Great staff! They were all super wonderful including especially the maids... They went out of there way for us!

Ample parking, friendly customer service, comfortable rooms, great experience! Keep it up guys!

Water doesn t get hot enough. Left some new items in the closet upon check out and called back the same day to have them shipped to me but were told nothing was left in the room. Very dishonest house keeping crew.

Room was very clean. A/C was super cold. Bed was super comfy an had a great night sleep.

We were here for a Robotics competition and let me tell you, the doors were so thin, you can hear people chatting and walking down the hallway. Not to mention, during the mornings when people leave, and the doors slam close, you will hear that as well. The rooms were decent, the beds were OK, the sheets in our room were clean, the mini-fridge, didn't work so well in an enclosed cabinet, so all the heat trapped in it, made it work harder. The shower head needed to be soaked in vinegar to get the hardwater calcium buildup out of the holes. Our room was next to the vending machine/employee only area and when they opened and closed that door at midnight, it woke me up. Our deadbolt to lock the door, didn't work at all. Not to mention, when one key worked, the other didn't, and so when we found out later, that my key didn't work, when they activated mine, my husband's stopped working. Thus him having to get two new sets. The breakfast isn't bad. I think I looked forward to this every morning. It's a buffet style, or they have menu of your choosing. The buffet starts with cut up fruit, yogurt, some muffins/breads, then the hot stuff like scrambled eggs, breakfast potatoes (cubed potatoes, didn't look too appetizing to me), sausage patties, bacon and depending on the day French toast or pancakes. There is a chef who will make an omelette to order, just gotta ask the waitress to find them. The oj is the frozen stuff diluted with water, it tasted like it. It was called the Radisson inn before, it got bought out by holiday inn. I was hoping they did upgrades but it seems like it went downhill. I prefer much more to stay at the Hilton garden inn.

Updated: March 2017: Having visited this place, I wanted to share an update. This one worse than last time. My room had a used tissue behind the lounge chair. The fridge didn't work as well. It felt lukewarm and didn't trust the foods the next day. Our group was suppose to get a breakfast buffet as our part of our deal and asking for a To-go box to return to the room, I was told that wasn't allowed, however I was free to eat asuch as I wanted (this made no sense whatsoever). I will seriously ask our team to stop booking this hotel if they can help it.

Absolutely beautiful, very clean and updated very nice felt like was at home,was greeted by every employee upon passing or interacting Absolutely beautiful, very clean and updated very nice felt like was at home,was greeted by every employee upon passing immediately , omg chk infront desk ( Mr Jonathan )was over the top fantastic and was a breeze I will stay again immediately, for Ucf employees of this fabulous hotel they rock my date of stay was 3/23/19 Mrs.Munson

stayed there last night and from the moment I walked into the hotel I knew the extra $20 dollars from moving from the days inn around the corner was well wrote it. it was nicely decorated and clean from the moment you stepped in. the staff were all kind and generous. The rooms were up to par and the bed was extremely comfortable. I recommend this hotel to anyone staying in the UCF area.

Friendly staff. Am always upgraded. Good american omelet breakfast.

The entire property was super clean, beautiful Suite an the entire staff was great,specially the ladies cleaning our rooms !!!

We booked a reservation directly with the Holiday INN Orlando EAST - UCF AREA for a double queen bed non smoking room. Walking into the Holiday INN Orlando EAST - UCF AREA there was a stale musty odor in the lobby, followed with homeless individuals lounging on the lobby furniture. We are then given a single room key for a married couple and two children. We go on up to the room and upon entering the room are greeted with a wet humid feeling in the air of the room, the carpet is dirty, not vacuumed, and stained all over. The ac unit has a few curly hairs on the top of the unit. We open the curtains only to find out they are ripped, giant gaping hold directly in the middle of the curtain, with the part ripped laying down on the curtain. We attempt to walk into the bathroom but have to squeeze ourselves to the wall and counter top to get into the bathroom only to find out the top of the toilet is cracked, shower is dirty and the fan in the bathroom is so full of dust it s all you can see inside of the fan and so dust is falling out of the fan. We decide to check the bed, since we already paid and they put a incidental on the card and there are no refunds for canceling, we pull the stained comforter and extremely wrinkly sheets up to find the mattress top is full of dirt, crumbs and hair from top to bottom, both beds. We go downstairs to cancel as there is no way we were going to allow our children to sleep in a bed let alone breathe the moldy air in the room and hotel the entire stay. We were offered a upgraded room and free food, but if you can t have a clean lobby, elevator, hallways and rooms, why would we put your food in our bodies? We went a mile down the road to the Holiday inn EXPRESS which is the hotel we originally thought we were booking as this holiday inn UCF is using the EXPRESS reviews for themselves. The Holiday inn EXPRESS is exceptional! Go to the Holiday inn EXPRESS (independently operated) by the publix and across from pdq. You will not be disappointed as you would be with the Holiday Inn UCF.

Excellent. . the ladie in the night shift beautiful attitude. ...

Extremely helpful staff as we had a few small minor issues with our room and they took care of everything quickly and easily.