Ariel Woodlock

Review of Holiday Inn UCF

The room was okay except that the fridge was broke...

The room was okay except that the fridge was broken and the shower curtain leaked all over the floor. The service was questionable. First thing when we checked in the clerk was rude and tried to have us pay twice. Then when we had a wonderful evening with the bartender, her Superior was very rude and had Absolutely NO Holiday spirit what so ever. It ruined the mood so badly that we returned to our room early. I believe his name was Tucker, horrible customer service. Christmas Eve too. Smh. There was also an extreme lack of trash cans which is funny now but it wasn't at the time. But overall the service was poor and we will be choosing another hotel from now on.