Ashley Teston

Review of Holiday Inn UCF

We booked a reservation directly with the Holiday ...

We booked a reservation directly with the Holiday INN Orlando EAST - UCF AREA for a double queen bed non smoking room. Walking into the Holiday INN Orlando EAST - UCF AREA there was a stale musty odor in the lobby, followed with homeless individuals lounging on the lobby furniture. We are then given a single room key for a married couple and two children. We go on up to the room and upon entering the room are greeted with a wet humid feeling in the air of the room, the carpet is dirty, not vacuumed, and stained all over. The ac unit has a few curly hairs on the top of the unit. We open the curtains only to find out they are ripped, giant gaping hold directly in the middle of the curtain, with the part ripped laying down on the curtain. We attempt to walk into the bathroom but have to squeeze ourselves to the wall and counter top to get into the bathroom only to find out the top of the toilet is cracked, shower is dirty and the fan in the bathroom is so full of dust it s all you can see inside of the fan and so dust is falling out of the fan. We decide to check the bed, since we already paid and they put a incidental on the card and there are no refunds for canceling, we pull the stained comforter and extremely wrinkly sheets up to find the mattress top is full of dirt, crumbs and hair from top to bottom, both beds. We go downstairs to cancel as there is no way we were going to allow our children to sleep in a bed let alone breathe the moldy air in the room and hotel the entire stay. We were offered a upgraded room and free food, but if you can t have a clean lobby, elevator, hallways and rooms, why would we put your food in our bodies? We went a mile down the road to the Holiday inn EXPRESS which is the hotel we originally thought we were booking as this holiday inn UCF is using the EXPRESS reviews for themselves. The Holiday inn EXPRESS is exceptional! Go to the Holiday inn EXPRESS (independently operated) by the publix and across from pdq. You will not be disappointed as you would be with the Holiday Inn UCF.