Stephanie Taaylor

Review of Holiday Inn UCF

We came to this hotel on Monday night to a room th...

We came to this hotel on Monday night to a room that had no phone line which is a safety hazard was moved to another room in the middle of the night which is not cold compliant for the fire for fire safety as the fire sprinkler system was not covered or capped so that in the event of an emergency the sprinklers will go off because of the melting of the little cap inside to keep the pressure in had no working toilet in the second room which made it unbearable to get up in the morning and get dressed the management staff Amber along with the Associates at the front desk were not very sensitive in that we were still told we had to get up and do everything else but we had no restroom to use to get ready this hotel could be a great five star but they're missing some of the essential details in hotel management that would make them great especially when it comes to customer service need to be attended to