Holiday Inn Pleasanton Reviews

So far so good. Continuing stay, but with a few minor inconveniences the stay has been good. Slow drains in the shower, room was well over 100 degrees on arrival, slightly maze like building. Great restaurant, pleasant front desk help, and quick easy answers to questions about local area.

Service has been excellent and everyone is very friendly

I did not like my room it smelled funny. Need some update. I couldn't get into my room because something with the keypad. I did love the fact that the housekeeping do their best and keeping the room clean it was very clean the maid tied a bow and the toilet paper was very cute. I didn't really like the area just wasn't real comfortable in my room here.

Clean room. They offered a pre order lunch service.

It was a half way decent hotel. It was nice and clean. Just got a little noisy sometimes.

I love the rooms, swimming pool & gym and food in the restaurant thank you

Old hotel and rooms. Housekeeping open the door at 11 am without knocking first. The morning receptionist didn t understand the difference of IHG levels and their benefit of check out. Breakfast is not included and you have to carry it out.

Stopped by for a business meeting! Cold conferance rooms, other than that, it was nice.

Good location but my window was smeared by something disgusting and would not open plus the walls are so thin I was awaken by the person in the next room snoring.

I stay here at least 8 nights/month for work. The hotel is clean, quiet, and the manager (Paul) is fantastic as are the front desk staff. If you *have* to travel during a pandemic, this is a great place to stay.

I attended a meeting in one of the meeting rooms. There were fifteen of us and we had a buffet luncheon put on by Holiday Inn staff. The facility is nicely located, clean and bright. The buffet luncheon consisted of a green salad with two kinds of dressing, a three cheese pasta, sauteed mixed veggies, meat lasagna and Tiramisu for dessert. FYI this is the third year that we've had the partnership meetings here and each time the food, service and staff have been similarly good.

My hotel room wifi was not possible to connect to and I could only watch half of the TV channels because there was no signal. It's difficult to stay in a hotel room that charges so much when the necessary hotel amenities don't work

I got the best stay here in Holiday Inn Dublin-Pleasanton. I got the best room very clean and well settings. The ambiance nice. Their staff were polite and kind. Very accommodating my whole stay here. Thank you.

Best experience I've had renting a room. The customer service was great. I loved the room very comfortable beds and clean throughout the entire place.

Service is great, and lots of places close by to shop

Friendly staff, nice rooms, great breakfast, love the prices at tge bar and restaurant!

Good location and large restaurant inside. Great breakfast and excellent service.

My room was small but clean. Quick checkin. Warm welcome.

Conveniently located. Right next to Bart station, shopping center and bowling alley. Oh, and Outback and Hooters if you're a foodie

Old hotel with not so great showers. Also management was extremely rude

Friendly staff, rooms are decent but could use an upgrade soon.

Love it advised it to anyone in the San Francisco area

The room was clean the food at the restaurant was delicious the staff was very kind to me and everything about my stay was pleasant.

It's good for a night or two stay; but the rooms are small, and aged.

Was there for a birthday party in one of the banquet rooms. Had reserved a generic room with one queen bed. It was very clean, had tv, internet/computer hookups, no refrigerator or microwave but a Kurick coffee maker with regular and decafe choices that wouldn't brew. Comfortable high bed. Wall heater/air conditioner. Room service was available but limited and rather spendy.

I gave a five star for friendly staff, comfortable clean rooms and a restaurant that is open for breakfast and dinner.

Hospitality was excellent, food was good but less than great, however it was enjoyable.

This place rocks! Being an IHG member they upgraded me to a suite and it was SUPER nice and the whole place is very clean. Unfortunately I did not get to stay long enough to really use it, but it's a great place to stay in that area.

Terrible hotel for business travel. Old hotel with new lobby.

Clean rooms and a really good location. Walking distance of plenty of restaurants and had its own bar and grill.

Not as nice as the pictures. It was pretty clean, nothing horrible. But definitely older hotel. Didn't have the room I reserved and had to switch because the room they have us first wasn't even close. Asked for two beds and the first room only had one. They fixed the problem quickly though so cudos for that. Nice heated pool, nice hot tub, minimal exercise room. Nice quiet stay though.

Stayed at this location several times. Very clean rooms worth the price.

We planned a trip to San Francisco for our anniversary. We stayed the night here and they booked us in their biggest suite. It was amazing. Not over the top but beyond perfect. It is a 2 story room. The downstairs has a kitchen, dinning room table, desk, couch w/bed, a large flat screen tv, bathroom, balcony, and fireplace. There is a spiral staircase that leads to the loft upstairs which is the master bedroom. A tempurpedic bed, flat screen tv, spa bathtub in the upstairs bathroom. We could have spent all weekend in the room and it would have been great. indoor pool and spa which was nice. Walking distance from Outback Steakhouse and even has a delicious restaurant inside the hotel with good food and happy hour. They called us to check and make sure that everything was good with out room. They did a very good job at making sure our anniversary was special. Front desk has excellent customer service. Very close to BART station and shopping.

Lobby is decent, but rest of the Place feels old even though it has been updated, call the doors and elevators are dimly lit and a bit depressing, staff pleasant not not helpful.

Good hotel. Indoor jacuzzi/swimming pool available as well as a balcony in the room. No complaints.

Hotel front desk service particularly poor, doesn't have the ability to do things

Just ok decore and layout, nothing extra special. There are at least a couple of large rooms for meetings/events as well as an outdoor space that can be used. Plenty of parking but can be challenging when events are happening as parking is shared with an Outback Steakhouse.

Clean and decent place to stay. Parking can be an issue though.

Walls were a bit thin and room outdated but clean and nice.

Very friendly staff rooms are extremely clean and new WiFi is superb this is an excellent place to spend the night

The rooms were good, but the entire hotel is very musty. They try to hide it behind spraying the hallways with baby powder smells that are truly offensive. I will not be returning.

Clean room, fridge and microwave in the room. Fyi, no black out curtains, the shade only came down halfway the wall length window and then the full length curtain was sheer, so if you need it super dark to sleep it may not be the place for you. Pet friendly.

Everyone that works there is very friendly, accommodating, professional. I have stayed there several times and seems to have many of the same employees, that tells me that the are happy there. Rooms are good they could use a little updating, however comfortable and clean. I don t spend much time in the room. Morning breakfast is great from fresh made omelets and French toast to the oatmeal.

Front desk did not notify us on booking trouble on our second night there until 1 in the morning. Had to consolidate 3 rooms to 2 in the middle of the night.

Super clean rooms and curdious staff. Will definitely stay here again when I am in the area.

General Mgr Paul and his ENTIRE staff has made me feel at home, when I stay at THIS facility. Even during COVID-19 pandemic, they have manage to keep up the standards that the Holiday Inn represents. I couldn't ask for more!!!

If it wasn't for the restaurant food I would have rated it even lower.

Gym was small, breakfast and restaurant were decent and well priced. Room was a little small Anna dated but quiet overall.

Excellent service, rooms, and the breakfast is out of this world. Love my stay at this hotel.

Location is ok, not central but ok. The hotel is a little dated, but not dirty. Rooms are a small but still perfectly functional. Everything seems to work. The bar and restaurant are again, functional but but spectacular. There's nothing amazing about this hotel, but at the same time, there's nothing wrong with it either.

Excellent customer service and clean rooms. Near freeways and places to eat.

First negative review I've ever done.

Nice hotel, good breakfast--you'll get sneak attacked with charges if you're there on business, though (which I was): as most hotels do, they made me put a card on file for damages. I wasn't the originator of the reservations, nor was I responsible for paying (again, business)--regardless, they threw the full room cost on my card. I had them refund it then double check that it was refunded. Never happened. It's been a battle.

Now I understand the necessity of charging a secondary card if the original one didn't work (I'm assuming whatever card they had didn't work)--if you plan on doing that, you'd better warn the other cardholder, though. Guaranteeing that a card is meant for "damages only" then changing your mind means you're asking for reviews like this. BTW they did this to every card they had on file for our group (which was about 30 people). If you can imagine, people were....unhappy.

Very friendly staff, nice landscaping and clean rooms. Nice are as well

Old Holiday Inn that is weathered but does it's job

Was at hotel for a work retreat/training event. Wi-fi worked well, but some hotels also run powerstrips to each table, which this did not have. Overall though, good experience, and the food was good as well.

The place leaves a lot to be desired. Basically if your blind and your just so tired you couldn't make it anywhere else. Then it's probably the perfect place

Firstly, The hotel does not qualify for stars above 3. All reviews 3 stars or higher require the hotel to have room service to be eligible, among many other points of specification this hotel doesn t offer.

Within the hotels range of possible stars, I would give it no stars, an option not absolve on google.

Not having running hot water disqualifies the hotel from any star rating. It s 3:46pm and I ve been trying to shave and then shower since 8am.

The front desk said the problem was the room and gave me keys to a better room in the top floor. I ve been to it a few times and the water runs cold as well

Later a loud knocking at my door jarred me out of my chair. Opening the door I found three employees making very stern faces at me, telling me the room is supposed to be unoccupied. Did they need three people to cause fear in the guest?

Hoping for the best, I took an hour to pack and another hour unpacking in the new room. The business day was nearly over, so I tried the water again. Cold.

The front desk said maintenance would come up to look at the issue. 30 mins later, no knock at the door, the call was the front desk telling me the hotel was under maintenance and there would be no hot water. He said he d call when it was fixed.

An hour later a manger called to move my room again,

Even the 1-Star motel six has running hot water. Even motel 6 would advise guests if unable to provide hot water. Here it was a closely guarded secret for my first two nights, I m unclean and unshaven, inappropriate to do business, the reason for my stay.

Can t say whether the third room has running water or not, I m told some fruit and water will be sent to the room for free.

At $140 + tax, prepaid twice, fruit and water would be the least they could offer. I wonder if the water offered is that hot water that comes included in my stay.

Who knows. This is my third humbled experience at this hotel. I won t be back.

One last shot. Any hotel that is under secret repair why would they allow the commercial size workers trucks to take the spots near the entrance keeping them from paying guests?

It s obvious to all travelers that the trucks are too big for the spots, their tires on both sides go over the white lines, leaving no space for normal cars to park or to get out of their normal size cars, and those cars get pretty banged up by the doors of the trucks and from their carrying tools, lumber, glass and other large pieces of material in and out of the truck bed.

How is it lost in the managers and the workers the damage they cause and the complete rude behavior of their superior taking of those spots.

This has been the case at this location for 11 months. Should not larger spots for commercial trucks be elsewhere and the front doors reserved for size appropriate travelers paying for them?

Foresight is 20/20 with the right management and this management can t even see hindsight at 20/20, for that reason - 1Star

Restaurant/Bar is pretty decent. Staff friendly. Hotel very old and outdated. Small rooms, and not all rooms have a fridge. You have to request one to be wheeled into your room

When i walked in it was like a different atmosphere it looks modern and their was i pool and fitness center.

Convenient for East Bay locations, close to Restaurants and Freeways. Quiet rooms, with lots of outlets.

Nice perk of free breakfast in the restaurant. Rooms are a little dated (the toilet was a little iffy), but the service was quite good.

The outback and perhaps a Hooter's are the nearest walkable places to eat

Way overpriced. For location and amenities. Stay at motel six. And get the same quality