Holiday Inn Pleasanton Reviews

Needs a major remodel. Plumbing is terrible. Toilet barely flushed. Tried taking a shower but water wouldn't drain and so I was standing in a foot and a half of dirty water.
Asked for late checkout 1pm (which was approved when I checked in), the. 8:30am, 11:00am knocks on the door with a followup phone call from front asking if I had requested a late checkout. So much for sleeping from a very long day before! Not too thrilled with this place.

my bathroom had shampoo and soap dripping down the shower wall from the previous guest....eewwwww

I was in a large meeting room for a scrapbooking retreat. Staff is friendly, the hotel is clean, and it's in a convenient location. Dinner was good.

Not very convinced with the rooms or the service. Ok stay here.

Great bed and great shower head : two of my main criteria. The building is a little older so the walls are a bit thin. Don't get the room on the Cloverleaf! Too much freeway noise. But the room I moved to had almost no road noise

Service is amazing and friendly.
Food in restaurant us excellent.
Rooms are very clean.
Bed is extremely comfortable.

Bed was hard and room smelt like a wet dog. Which im sure was smell of the carpwt cleaning chemical. But I was over powering. I did feel safe. Staff was super nice and breakfast was good. Over all not the worst place. Would be perfect with a better bed :)

Wonderful and pleasant stay.
If I had to nitpick the pillows were bad. They have no support.

Older rooms but clean and the service is top notch!

Stayed here for two nights. The room was clean and staff was friendly

The management at Dublin Holiday Inn have alwa been exceptional host's kind, considerate and friendly. Paul is absolutely amazing his professionalism stands above the rest in the hospitality industry. In my opinion Paul should be recognized and rewarded for his above and beyond.managerial skills. Paul is a great GM.

Fantastic hotel with an incredible hospitality staff. Due to flight delays, I checked in late. I had a concern but the general manager was there and immediately rectified the situation. I slept so well, I forgot where I was at. The breakfast team was very welcoming and so wonderful at 6am. The omelet/waffle chef was outstanding. The fresh fruit display and food variation made for a relaxing/satisfying breakfast.

Clean and quiet. Close to many restaurants and shops.

We ve been here for three nights now, and there has been a loud event every night, till as late as midnight. The lobby is hard to navigate when it s so full of people, but the music keeping us awake is really upsetting. The hotel cares more about their events than their guests. The room is what we expected, but the noise is not.

Great at accommodating large groups in my case more than 250 guests with 3 meals a day for the weekend! Close to shopping centers, easy access to and from the freeway, great accommodations for handicapped guests. Clean outdoor seating. Various sizes in meeting rooms with air conditioning in every one. Above all very respectful employees even on busiest hours.

Nice hotel. Clean and great for meetings. Good food and nice bar.

Swimming year around with the indoor pool. Wonderful conference Rooms, Where a Church Was Using As A Worshiping Room. Jesus Christ For All Nations

A descent place to stay. Service could have been much better.

Rooms are small, but clean. Hotel staff are friendly and they have both English and Spanish speakers on site. Rooms don't have refrigerators or microwaves unless you ask for one.

I took a taxi , the company was called easy cab. As soon as i got in the car i smelled marijuana. That is very unprofessional and I wouldn't recommend this company to anyone. I always refer people to this hotel but if you guys provide drivers like this then i will no longer refer anyone.

Great service at the ballybunion bar and grille. Ordered the appetizer sampler and was glad I got to try about everything. The chicken alfredo was a bit buttery but it was great with the bread.

Reasonable price, good service and food. Convenient drive from Dublin to Livermore; going against rush hour traffic is nice.

This was decent and clean and what's to be expected from a Holiday Inn.

Staff was nice, and very responsive to our requests. Food at the in-house restaurant was delicious and pleantiful. Shuttle can take guests to near by restaurants and attractions.

Theres plenty of parking in the area. The beds were a bit small even though they said that they were queen size beds. I'm 5'8 and my feet are right at the edge. Staff was fairly friendly but don't think our room was cleaned that throughly since there was a piece of old gum stuck to the headboard of the bed. The hallway had a really strong vanilla smell they were pumping throughout the halls that gave us a headache each time we walked through. Breakfast is not included.but overall our stay was okay.

Was our first time at this place was fantastic, the night staff help us when we were in dire need because our car broke down. the prices were right the room was great, the continental breakfast was awesome lots of food plenty of hot water for showers, the night was special because the staff there made it that way thank you very much we will return there if we're in the area

HORRIBLE HOTEL !!! WORST EXPERIENCE OF MY LIFE...... THE HOTEL IS HORRIBLE....THE STAFF IS RUDE.....THE BREAKFAST IS DISGUSTING !!! THE FRONT DESK STAFF IS CLUELESS AND TOTAL MUTE TO ANY ISSUES....

This hotel is really nice because their ballroom is cool

Very nice hotel. Clean and good service. Would stay again if I was in the area.

Good clean rooms, staff is friendly and restaurant has good food and drinks.

It is easy to located and is at the in of the street, there is always parking. The rooms are small but clean and also de bathroom. TV cable service and monitored internet.

Friendly staff, clean rooms, located near a bunch of freeways so you can get to anywhere in the bay area "quickly"

Easy access from the highway, plenty of parking, well lit parking lot, friendly and professional staff.

This is worst attitude i never had ! The quilt is dirty even the door is very hard to open it .

Smallest rooms I've been in a Holiday inn. Good restaurant

Sorry but carpet on the floors in a hotel isn't right...

At check-in, I was greeted with an entrance that left me speechless & a smile that I would ve expected from any IHG property. The front desk staff greeted me and accommodated my every request (at check-in)

I was placed in Rm320 (located all the way in the back of the hotel) which was quiet and away from any tours that came in that night. I was satisfied ( at the moment ) I was told that if I needed anything, to call the front desk via room telephone. I was over excited That they had a resturaunt downstairs due to me not wanting to go anywhere during my stay, until I was ready to call the resturaunt. The phone didn t work at all. I couldn t call for room service for breakfast, lunch or a late checkout!!, which I should ve been notified of at check-in. I went downstairs to request my late check out for 1pm at 8am and still had housekeeping knocking on my door at 10am trying to open my door.

Honestly? This property is beautiful, but the way it is organized should be a lot better.

Clean. Small pool. Water was too warm. Great price.

The room and hotel are nice but not outstanding. The structure is aging a bit but maintained well and cleaned. The staff are courteous and professional.

No standard amenities like the other holiday inn, microwave,fridge, nada. Also security for vehicles is an issue. The vehicle next to mine got broken into. Not good to sleep with that in mind

During the pandemic they offer a revised menu for room service. The indoor pool is closed and fire pit is not lit though. Hubby uses Priceline and 9 times out of 10 we usually end up with a room in high traffic area (at another hotel occupants walking by room at any hour if the day or night) or a room next to an elevator (one evening at a different hotel I couldn't figure out why it sounded like someone skateboarding above us. It ended up being the elevator sound lol) At this hotel location, I highly suggest requesting a room facing the inner court, away from the elevators, housekeeping stockrooms and entrance. That way you won't need to hear the cars of all the earlier birds getting up, employees voices across the hallway and people in the car lot possibly blasting their car stereo.(which happened both nights with us) It's in manageable walking distance from Starbucks, take away, grocery and across the highway from the mall and Bay Area Rapid Transit Station, (I use a walker) most rooms have microwave and small fridge, but are cozy and meant for just sleeping. Ours had a King, two bedside tables, one person cushiony seat, desk and chair bathroom, closet and dresser/ tv stand. Just big enough for two but crowded for any more than that. Over all, It was good.

I came here to Pleasanton for the first time on a work trip. I have stayed at another Holiday Inn before so I expected a decent stay. Upon checking in, the carpet had a foul smell and there was a tiny opening/hole on the roof (I wouldn't realize until the next day what was it for). The next morning I woke up upon exiting I saw a spider crawling near the door. I killed it using a tissue and then flushed it in the toilet. I thought it was probably a fluke. I returned from my work conference and laid on the bed for a while. To my surprise, I looked up on the roof and saw another black spider. Frustrated I called the front desk and explained the situation and requested a different room. At first they said they were sold out and then when I told them I would leave the hotel they somehow managed to convince me to stay in a different room. At this point, I was truly disappointed as Holiday Inn had let me down and put a bad taste in my mouth forever. I requested a refund for the remainder of my stay. At first they denied, but after repeatedly requesting they agreed to it. They still had the audacity to charge me $135 for the previous night to sleeping with spiders. No refunds, no apologies nothing. I walked out and booked a room at DoubleTree Hilton. I took pictures of everything I wish I could post here. Never coming back here ever again!!!

Great place, the conference rooms are awesome for big meetings.

Large hotel, a little dated, some rooms are better than others. They screwed up a reservation a few months ago and put my family in a single bed room, they fixed it the next day but it was frustrating they change reservations without informing the customer ahead of time, my daughter had to sleep on a gross pull out couch.
They usually have rooms available when other hotels in the area are full.

OMG
I stayed there on Monday night. I had a business meeting Tuesday morning. They remodeled the place. The rooms looked okay on the surface and the people were nice But the sleep number bed was crappy. Only the left side worked right I had to sleep diagonal in the bed to at least get some sleep. The toilet kept backing I had to flush it twice in order for it to work.
It eventually just stopped working all together. There was only about 5 working channels on the tv. Every other channel wouldn't load. Tried to get some water in the vending machines to take to my room they were all empty on each floor. What's up with that. Even the Snapple was all out. Thats how deep it was. Had a meal voucher for the "Continental Breakfast" the next morning and the eggs didn't taste like real eggs and the French toast tasted like dough.

No complimentary breakfast... I didnt knw it had to be included in the rate that the boxing promoter got...thought it was included like every other hotel i have stayed in for the last 25 years... But it was nice clean quiet pool and hot tub was clean..i enjoyed my stay overall

Nice and clean, bathrooms could have been a bit closer to the assembly areas.

Clean, friendly peeps, free coffee... Can't complain

Hotel facilities are adequate, it was decent hotel and the staff is friendly.

Room price online was $79 but when we came to hotel after driving 30 min we were told that room cost $129. Disappointed.

Very good place with Bart station walking distance, restaurants very close by. Old property but well maintained

Dirty, noisy, expensive... Better go to any other place.

The rooms are nice and you can't fine something to do within walking distance. I also like that is right by the freeway so I can just get right back on it the next morning.

Friendly service by very nice people. However the hair dryer didn't work and i forgot mine. Just going to be a little wild hair day

Great place right next to an outback steak house. WiFi is also pretty damn good.

Cheesy, very dated 60s decor. Expensive. Room looks axactly like a cheep Motel.