Hilton Toronto Airport Hotel & Suites Reviews

My husband and I arrived at the hotel on November 30 after a 7 1/2 hour flight from Europe. Upon our arrival the line up to check in was extremely long , around 70 people waiting to check in ( a company Christmas party) . As we were extremely tired from the long journey we decided to wait until the line up decreased a bit and so purchased a beverage from the lounge. It was very apparent that there were literally 100 s of people checking in. We discovered there were two large company Christmas parties taking place that evening. There were only two check in agents at this point. I went to ask if it would be possible, since we were not part of the large groups, if she wouldn t mind checking us in as we d been waiting almost an hour ( admittedly not in the lineup). The agent told us that she couldn t help us and we d just have to join the line. At this point we counted 87 people ahead of us. We are an older couple in our 60 s, my husband has difficulties with mobility.
After 2 hours , they finally brought two extra check in Agents to help with the volume, we joined the line up and checked in. The Hotel was completely unprepared to check in that amount of people at the same time. They advertise themselves as an Airport Hotel so it would have seemed logical to have one agent designated to guests who did not belong to the company groups. I dread to think of the chaos should there have been an emergency.

The room was clean and had everything needed for the cheap price. The desk person text me to make sure everything was ok with the room and I thought that was a great touch. Bus ran 24hrs to and from the airport which was perfect for me as I was only there for a day and it was only 5 minutes away.

Wanted $400 per night for a basic room when hotel down the street wanted less than half. Definitely taking advantage of travelers that have been affected by flight cancellations and delays.

Only thing that was missing was a light switch in the bedroom.

Decent airport hotel. Nothing special. Needed a promotion to get WiFi in/near the room

Great place to stay with kids. Has basketball court and squash court. Has a nice pool with outdoor patio.

The room was comfortable, the breakfast was filling and overall made my trip to Toronto pleasant.

I go there twice a year for the Gift Show. Always great service, awesome amenities and very clean rooms.

Compliments to Tammy.

She went above and beyond to help me locate my lost glasses. She is an asset to the hotel and having her on board made my stay go from disastrous to amazing.

Thank you Tammy. I hope this post get her the recognition she deserves from upper management.

Feel free to contact me for more details.

Executive suite is worth the extra money. Pool is awesome as well as the gym and sauna. Great weekend getaway. Staff always helpful.

Good rooms Good food Front desk was great service Restaurant service was a little slow in the afternoon but picked up in the evening I'd stay here again.

Rooms were clean and impeccable, free popcorn in the lobby was a nice touch.

Albeit a little on the pricier side, I have to admit the staff and services were top-notch. The bathroom facilities need to be upgraded a bit in my opinion. However that's my only complaint... Of course aside from the prices.

Nice big rooms. The hotel is very close to the airport too. The free hotel shuttle from the airport that runs every 30 mins is very important especially from first time visitors. The staff are very friendly especially at the front desk. The food is great and you can order your preference as you Wish. I did not like that fact that the TV channels in the room has not considered soccer or football lover. I missed a very important match between Manchester United vs Juventus playing champions league. + Why charge to watch movies? Shouldn't that be a courtesy to your guests?

Was booked into this hotel through Hotwire. Concierge wasn't helpful and this place doesn't have free WiFi for guests. Would never willingly come back.

I will definitely book again the next time I'm in Toronto.

Thanks especially to the hotel manager, Max, for all the help.

We were very impressed with our stay. The room was very large and clean. Our biggest concern was noise from the airport, but you really couldn't hear any air traffic at all. Overall, we had a good experience.

Small entrance in rooms, and house keeping knocking at 9:00 am. But beautiful hotel and great location to airport and international center

The hotel as a general is posh especially in the lobby but do not forget this is an airport hotel so do not have the expectations of a regular standard Hilton hotel. Be realistic and remind yourself that this is an airport hotel regardless of the name.. With that being said, the room i was staying was nice but the shower was poor and even the ceiling had stains along with the shower that you could tell it is old and has not been replaced in months/years. Apart from that the service for the breakfast along with the concierge were 5/5 and crazy fast. I would recommend it for a max of 3 nights but i do not think is a good idea to stay for longer days!

Great staff, and amenities. Clean room. Had a great time

A very nice hotel! :-)

Spacious rooms. A problem with the air conditioning in the room, it crackled ...

Great pool ... Unfortunately, cold water ... In addition, colds opening the roof, even in the evening ... There are saunas, but you have to turn on ... Fitness approx.

Breakfast very poor for a Hilton ... no vegetables and fruit ... mainly waste: sugar and fat, in a good Canadian style ... :-(

Free airport pickup ... you can also walk around 10 minutes.

Very good transfer from the airport to the center of Toronto ... Generally, it is better to stop at the airport than in the center - cheaper ... And there is nothing interesting in Toronto, except the aquarium ...

Generally better to go to Sopot ... :-)

Little bit older Hilton hotel but more than sufficient. Clean, big King size bed room. Attending work conference at Hotel

Awesome hotel, but the food is very expensive. Luckily the Room Was cheap and shuttle was free so it all evened out in the end.

Standard. Clean. Shuttle service was convenient, but crowded.

A great hotel to stay at post hotel to stay at before your holiday. Free shuttle service to the airport great for those early morning flights. They have great airport views from their rooms.

My company holds my Christmas party nearby yearly, making reservations seems to be a challenge every year but it always works out in the end...

Very nice hotel. Staff are friendly. Located right by the airport.

Not a fan of the room. Paid $1,000 CAD for a three night stay to be put underground by the catering services and where the gym is.

Clean and spacious rooms. Curtious and attentive staff.

Great hotel buy the airport. Shuddle service to and from the airport. Great hotel staff!

I had my breakfast there & here is my takeaways:
1. The Entrance Door is covered with Sheild (don't know why?) so it's misleading, my Uber Driver has to move around the hotel 3 times to find the Main door.
2. The ambience is very good.
3. The food with Okay but not woooow.
4. Service team are very helpful & professional.
5. I would stay in it next time if they reduce the $225 rate, which is way over priced for the hotel, but it's Toronto

Thanks
Tamer

As close to Pearson airport as you can get. Great bed, nice room, good service and free shuttle to both terminals.

The only positive thing is the airport shuttle service. Room shabby with age-old furnishings, bathroom just a cheeky incl. Creepy shower curtain (small and the fittings dirty)

Was only here for a short time to pick up a friend. Staff were super nice and let me park for an hour instead of paying for the whole day. Hotel was very nice and clean. On my list of places to stay.

Not a good choice if main destination is city center.

A hotel next to the airport, if you make a one-day scale, it is advisable ... transport the airport to the hotel and the hotel at the airport free of charge. Check breakfast there are two types at different prices.

the same great service and quality
staff are friendly and helpful in all level from the moment you enter the hotel till the moment you leave it

Very close to the airport. They provide an airport shuttle.

We were actually only dropping off a friend and we were going to go into their hotel room but parking for visitors was way too much for just a 2 hour or so visit. So we instead brought them to our hotel

Love the Hilton properties. This one is convenient to the convention center.

Clean room, helpful staff, easy to navigate, and convenient shuttle service at useful times to the airport

Check in and check out was smooth and easy. Great location to the airport. Close to a lot of different food options. Staff friendly and helpful. Rooms are clean and spacious. Would definitely use this hotel again.

Very nice hotel, clean and well located. Fast shuttle, frequent and on time. Courteous and fast service.

Very nice. Clean and no visual dirtyness. Clean beds and the pillows were fluffy. Location is good and windows are thick so it's quiet. Easy to understand layout too.

Have stayed in a ton of hotels. Hilton Airport has it figured out

Good hotel, excellent exercise facility, close to terminals. The room we had was mechanically noisy... Must have been close to services shaft our something; otherwise a good place to stay, coming or going at YYZ.

Really nice hotel! Not to far out from the city. Will be back

Rooms were clean. Lobby was nice. Staff was helpful. Room price was reasonable. Parking is not free. If only there was a Starbucks in there, that'd be great.

Not a pleasant experience at 3am with a false fire alarm and no compensation from the Hilton

They are doing renovations. No free wifi or breakfast but they have a restaruant on site.

The staff were friendly, the room was beautiful and clean. Overall a great experience

Beautiful rooms! Staff was very nice. Only down side is the the restaurant is very expensive.

Very expensive breakfast. Nice clean rooms. Completely renovated, very well done. Nice pool.

Great location, good food. Getting out of the parking lot after was a nightmare though. Only one exit-waited a long time.

Good hotel near the airport. Fast settlement and normal service.

Great service but stay away from the basement rooms

Amazing stay at the Hilton Airport Road Toronto... we were told at the front desk that we will have a surprise waiting for us... WOW ! We were upgraded to a beautifully decorated Christmas suite ! Complete with fireplace and Christmas Tree. Feeling very special being treated like a king and queen! Thank you Hilton!

Entrance hall newly renovated. Rooms are still ok but the new hall and restaurant are pretty but extremely noisy and unfriendly to navigate with the bar in the middle of the hallway. Seen a lot of confuse people not sure if they could sit there to wait for a transportation. New resto menu is good. Reception and service still good and professional.

Absolutely fabulous. Amazing and friendly services with gorgeous rooms. Very clean and comfortable beds. We are loving our stay!!

Was on the seventh floor. Beds were very comfy, good room service. Bathroom looked new though the room could use a bit of an update.

Poor parking that is not labeled and is hard to find. Then a sleazy information grab to give you free wifi. This is more what i would expect from a motel 6

We had to stay at the Hilton because of a flight delay. We checked in around midnight and had to leave by 4:30 am for our morning flight so we didn't spend a lot of time there but the staff and service provided was very helpful and professional. The hotel accomodated us and offered coffee in the early morning as well. Room was good and very clean.

The room was clean (weird bathroom doors though) but everything was expensive and customer service was poor from one front desk employee!

Excellent hotel and shuttle service, saved us after the typical Air Canada delay screwup. Would have loved some free coffee in the lobby, but hey, you can't have everything.

Nice hotel, nice friendly staff, they had us in on second level and my boys wanted higher up to see planes and they accommodated us no problems. Thank you. And they have a basketball court inside whata bouns

The price is a little much in my opinion. The hotel is conveniently close to the airport, but I feel like I would take my money else where for much more accommodations then what they give for extra cost.

They made a mistake. And they fixed it. Was very happy they understood. Thank you