Rooms were clean, food for wedding banquet is much better than alot of other restaurants I've been to. Staff was not adequately trained, spilled sauces of food on my pants. Manager was quick to come and diffuse the situation and offered free laundry for my pants. Only reason for 4 stars is due to the inadequate experience of the staffs but I'm sure this doesn't happen often.
Amazing journey. Incredible service and hospitality
The hotel is very clean and well maintained. The staff are very friendly and kind, even in the peak season with a lot of guests to be served, they always smiled, answered the questions nicely & patiently, helpful, and their face always looked fresh.
It's a nice hotel but the reception staff seem rude in the way they handled guests and some commonsense issues, such as how to handle guests who check in late and tired and want quick rest. They don't even accept dollars as deposit and ask guests to go and change money first, without bothering to check them in quick. That's so annoying when you are tired and are expecting some hospitality after reaching the hotel you have booked. When you ask they say "this is our policy sir".
Great hotel, friendly staff. It's right on Orchard road with everything in walking distance. The hotel wifi was great too.
High end, high price fashion mall run by hotel's wife. Great if you can afford it and has a slim figure. Guys with waist line way above 36 inches can forget about shopping here.
Amazing team at the executive lounge drives the feeling that you reached home
the valet is good. the food are variety. the wines wide range and the staff are professional...
Great location clean , but the in room design a bit old, and there are no free Wi-Fi for guest , need to pay for WiFi
Attended a wedding banquet. Food was ok but service from banquet staff was exceptional.
Here for a wedding lunch at their panorama function room. The food is below average. The noodle is dry and taste weird and the duck that was served has no meat (just skin). The service staff is not experienced. Audio system is bad. Their live cast quality is bad. Think twice if you wanna have lunch here as you cannot clearly see the video on the projected screen.
hotel is really very old.. breakfast is bad too..
very hard to believe is 5 star... i really cant find anything positive in this Hotel other then
D9
The place was quiet and the ambience was good. The rooms were also spacious and facilities were good for the talk i attended.
Very nice hotel in Orchard Rd area with good facilities and swimming pool.
Good location with lots of shopping centres around.
What a nice and comfortable hotel to be in Singapore
It's been plesent stay in Hilton hotel. Extraordinary hospitality, care & service received in my 14 days SHN quarantine at hotel.
Went for cousin wedding @ panorama room. Food was 7/10. Service was 7/10. (the waiter don't know how to cut a fish to save his own life.) Would recommend.
On the lively shopping street, it is very convenient to eat, drink and play. Although the hotel hardware is a bit old, the location is very good.
Visited for dinner. Food was great but a little too pricey. Good for fine dining lovers
Nice in the center ... Nice city; lots to see and great hotel.
I little bit expensive but you have a variety of amenities
Tired room interiors. Clean but maintenance is shoddy (poor tiling in bathroom, adhoc socket tacked onto wall). No where near the 5* standard Europeans expect. Mostly helpful staff but overshadowed by the few poor employees. Public areas tidy but, in keeping with the rest of the hotel, poorly lit. Expensive for what it is, especially food. Good location.
I m very impressed with the proactive and friendly services from the front desk and housekeeping. It s been a while I felt so welcome as a guest from hotels of the same grade. The hotel is well kept, and best thing about choosing an older hotel is you can get a spacious room with great amenities like e plush slippers with the same price you pay for a newer but much smaller room around Orchard. Aircon works perfectly and Bed is comfy. I cant wait to sleep on it every night. Great app with digital key, choose your own room function and more. With good price promotion as an HH member, Hilton is definitely my preference on choosing a hotel chain going forward.
Location is unbeatable - steps away from Wheelock Place which is connected to Ion, Wisma and Takashimaya via undergroundj. Highly recommended hotel!
For tourist, download Grab app on yr phone to get rides easily instead of waiting in the hot weather for a taxi!
I was there for a short while (less than 30 min) and it was a pleasant experience.
The location is 10 minutes away from the Mrt station. The services is good and staff are friendly. A lot of events are held at the ballroom.
This hotel is well situated and central to most things you need, the rooms are comfortable and well appointed. The bar and restaurant is good but the prices are high but that is to be expected in a hotel. The staff are attentive and happy to help where they can.
In the restaurant (steak house) eaten.
The service was courteous, fast and professional.
A great location for special and business events.
We recommend. Holds what the name Hilton triggers expectations.
Location is great,in e smack of everything. Drinks cocktails are superb.. ambience is awesome..
I was very comfortable.
There seems to be no staff who can speak Japanese, but I was kind enough not to be particularly troubled even with a single word English!
Location was very convenient because neighboring shopping centers can walk around
Restaurant service was fantastic at the wedding lunch. Experience was very well served.
Strategically located. Reliable hot/cold temperature shower knob. Good.
Arrived here for my 14-days self-quarantine. Service has been attentive. Opus burger was good too.
A bit old school. Staffs are ok, friendly, gives you space but doesn't give enough information.
Staying in Hilton Orchard after many years. Love this place.
Great location. 2 blocks from the Orchards MRT. Lots to do in this area
The executive suites are very nice separate bedroom living room powder room, staff is very attentive, professional and extremely courteous. Close to MRT, shopping and nitelife
Good food and great location near ION and Orchard shopping district
Hotel service is good. They have a number of luxury retail boutiques within the hotel's shopping area.
Very very limited parking space.
Even with hotel complimentary card. Still pay $8 for valet parking ...
The function rooms ambient was good and the refreshment could be improved
Spend a night in the presidential suite of the hotel for my wedding anniversary. As per my previous visits to Hilton Singapore and Hilton Japan, staff were professional yet friendly. The rooms were clean and sheets smells fresh. A complimentary champagne was brought to my room and this little touch goes miles to put a smile onto my wife's face and I really appreciate the thought.
Location is very assessible, just a few minutes walk from the Orchard MRT. Staffs were very friendly and food was good.
Rooms are relatively spacious for a singleton.
And the location is closed to Orchard MRT station, which is also a shopping belt, should you have a fancy for a shopping spree.
Take note, if it rains, there are no sheltered walkway to get to these malls or MRT in the area.
But you can loan an umbrella from the Concierge by the entrance. Just be sure to send it back to them to avoid unnecessary charges.
Went to opus for dinner. The service and food were great. Will go back for more.
I used it when I went to Singapore on my honeymoon. The rooms, the service, the location conditions etc may be good but I can not remember now.
Anyway it was the lowest ....
After arrival I relaxed in the lounge and ordered a drink ... Ginger ale for women.
The moment I tried to drink the one I brought, something black went into sight. However, I couldn't believe what I saw myself, and after a few seconds I decided and confirmed again.
I still see the antenna ...
Yes ... two cockroaches were in the glass.
I immediately told people who were at the entrance, but it was just the end, bringing in something new without apology.
I was angry and I was not at this hotel or lounge for a second. I returned to my room and told me why I moved to Conrad Singapore after I canceled the hotel, but it did not return a response even after about 40 minutes ....
I made an international call to Hilton Customer Care in Japan, but I was told that nothing could be dealt with here.
I called for Conrad Singapore and made it to the Japanese staff. The Japanese staff at Conrad Singapore negotiated with Hilton Singapore's duty manager and was able to immediately take the Conrad Singapore reservation after cancellation of the reservation.
The car to move from Hilton to Conrad was one where Hilton arranged a taxi.
When we checked out Hilton, we had a duty manager, but in the end no one could say anything directly to the apology.
I received an email from the duty manager after checkout ...
I don't feel like replying to an email that I don't know who sent it.
I really can not believe it.
I can not understand how many things I have in the glass, even if I look back over and over again.
Convenient location great service but stuffy interior
Excellent buffet at the Opus Grill. Nice wide selection with the famous Hilton Cheesecake as the crowning dish. Not expensive at all for the spread given, which includes seafood, Sashimi, several different cuisines and a lovely grill and fresh pasta station. Excellent and would definitely go again!
Great location to shopping and excellent views from the roof top pool/bar/restaurant. The staff is very helpful and extremely courteous.
I was helped by Japanese staff.
The location is also in Orchard, so it's a good idea when traveling on shopping.
Perfect but pricy. I like that it is not brand new and has that lived in, homey feel.
