Check in process was smooth. Guidance to room was borderline complicated. The room had a comfortable bed but overall cleanliness was lacking as there appeared to be a stain on the bed sheet and multiple hairs scattered in the bathroom area.
Went there for a Company x-mas party. Clean facilities, nicely decorated, all the staff and people were friendly & greeted me with a smile. The food served was very good. Always stocked. Servers kept the area clear & clean. They made sure to take my plate as soon as I was done. Great staff!
Great hotel when you are flying out early from Oakland Airport.
The staff are very kind and helpful. But our room smelled and they had the window open for it and there was food still left on our floor in our room and wasn't clean well.
Old rooms. Pool was closed for renovation, heater wasn't working. They didn't even give any water at check in. Good thing was the lighting in bathroom was bright so makeup application was easy.
Lots of tvs and a decent bar setup. Drink prices are a little high but not outlandish. The food was decent for the price.
Probably the worst Hilton I have ever stayed in. The room smelled, and the air conditioner made a loud vibrating sound. The gym had 5 treadmills and only 2 of them worked. On a positive note, the beds were comfy and the staff was relatively friendly, which is why I m giving it 2 stars.
Excellent Hilton. Sad room service isn't all day, no breakfast room service. In room a.c. and heaters very noisy.
Arrived to Hilton for a conference and was immediately impressed with the cleanliness of the facilities and the friendly staff. The rooms confrence rooms were laid out well with more than adequate space and amenities. Lunch was prepared by on site personal and was far and away better than anyone of us had anticipated. Great venue!!
The staff is nice and if you REALLY need to stay by the airport then make the sacrifice. However, the rooms are dated and the smell is atrocious. The property is set up like an old nursing home that Hilton decided to buy and turn into a hotel.
A bit dated but clean and close to airport. Good food at restaurant.
The front desk staff was really nice and gave us great restaurant recommendations, and our room was beautiful!
The room had plenty of space, and the airport shuttle was great. My key only worked on some of the exterior doors though.
This was one of the worst experiences I ve had a Hilton. DO NOT STAY AT THIS HOTEL. The room was so hot it Was suffocating which made sleeping impossible. Of course the AC system didn t work. But even if you like a rock-hard mattress and a tropical room temp, no one could sleep over the VERY loud, persistent buzzing sound that blared from the heating filter every three minutes and rumbled through the room for ten minute serenades. Deafening. It was so loud, I recorded it on my phone for the front desk. She listened politely and said that is awful I don t know how you could sleep with that noise in your room. But she said she didn t have the authority to reduce my room rate or comp my room. So much for the sign at the front desk that says if there is something wrong with your room - they will make it right . Total joke. They also charge $20 for parking. Again DO NOT STAY at the Hilton Hotel Oakland Airport. It is awful!!!
While I ate at the restaurant, not stayed as a guest, I found it to be pleasant.
Great food. We all ordered different meals. And we all were satisfied with the cooking styles and wellness of the meats. I had the steak and it was really great as far as cut and desired cooking stage. (Medium) it also stayed juicy and tender. I love steaks so this was Hiltons time to shine. It went well. Would do again!
Front desk lady , Lauren. She behaved like she didn't have time to talk to me or answer my question in a proper manner. But thrte wasnt anyone behind me. I was the onlu onr there .When I asked her about if the total is $125. She was very rude and didnt ecen explain. She did not even explain what my check out time was. Never staying in this hotel becsuse of her . Doesn't even have the hospitality of greeting a guest .
Well didn t get to stay there I deal in mostly cash. I booked the room with my debit card. On arrival I went to pay and the total was for two night I ask how come she said it s a 100 dollar deposit. I stayed at other Hilton never the deposit was the cost of the room. So I left. Next day I see that I was charge for my one night stay still. Which I am about to call my bank and have the remove the charge. So over all I was willing to pay the deposit in cash and book the room on my card or the other way around. I guess at Oakland Hilton Cash is Queen
Friendly staff, shuttle service, housekeeping ok. Restaurant bar open until 11:30pm. Door handles need to be turned up after key release, but no one tells you until you can't get through. Refrigerator but no microwave. On picked us up for the day, took us 22 min before leaving, parking fee $4!!!!
I want to express my gratitude to the hotel and restaurant staff. Due to unforseening events. The staff was helpful and patience with all the requests and requirements we needed to handle our situation. The food was good. Love the salmon. The customer service and understanding was great.
Once again thank you!!!!!
CS1 JAMISON
Rm 3218
Loved the large rooms only bad thing was the toilet was clogged prior to us coming and hrs later after my wife went . so I spent a good solid hr getting it unclogged
Location was convenient to Oakland airport. I actually flew in from SFO so ended up taking BART to coliseum stop and Lyfting from there (best way to do it, short of a variably expenseove Lyft from SFO). They had a direct shuttle to OAK fory departing flight. Rooms/bathroom were a bit on the older side but comfortable. Housekeeping service was great. Was there for a conference, and the conference spaces were adequate. I had free WiFi for being a hhonors gold member. Check-in lobby was a bit small, but staff were always helpful.
The place is dated, but the proximity to Oakland airport can't be any closer - literally.
Had a meeting in one of the buildings and we had some great service by the staff. The lunch arrangement was handled nicely and aside from hearing that some adjacent conference rooms heard too much noise it was awesome!
Old campus style hotel with hollow walls and creaky floors that let you hear everything from the halls and rooms above.
Hotel is fine. Bed was comfy and everything in the room worked. Wi-fi isn't included and is expensive ($13 per day) and so is parking. Breakfast was an average buffet for 20 bucks. They also wouldn't accept our HHonors card because the room was booked 3rd party. Once you include the additional costs, the hotel can't compete with others in the area. I wouldn't stay here unless you were attending a conference on site.
Although the room was clean and comfortable, about 11:30pm, someone was vacuuming on the room above mine; it woke me up and I was unable to fall asleep. The location is perfect as it s one mile from the car rental place for the airport.
Food is horrible. Shower is weak. Refrigerator is loud. Probably won't stay at this Hilton again. RM. 3229
Room is good. $18 is ridiculous amount to pay for breakfast.
The room was pretty standard hotel wise. I would say it was just ok. What really erked me about this place was how they squeezed $20 out of me for a breakfast buffet, $18 for parking, and $6 for two waters that were definitely worth 50 cents each. On top of that, their rates are ridiculous. I never would've stayed here had I not needed to attend an event there.
Beautiful, swanky airport, located around the corner from rental cars, airport, and expressway.
staff was very nice! i was very happy to have a room after my flight was canceled.
Not a great Hilton property. The rooms are quite dated, you have to pay for parking and room prices can be quite high. Yes, it s convenient to the airport and they have a shuttle running every 20 minutes but I wouldn t stay here again...
Nice people at this Hilton. Little older, still nice and convenient.
Okay area. Great if you need to be by the airport. Wonderful staff. The room was 76 degrees and climbing in building five was so hot. I kept turning the air down it would drop 3 degrees and then just go right by up and I had it set at 69 to see if it would become somewhat lower. The lowest it got was 74 and I like to sleep in the cold.
I was here for a meeting. Nice place. Easy to park. Conveniently near the airport.
There's a gated exit which makes it really difficult to leave when the person in front of you refuses to pay. There's no free shuttle as well.
The maid was amazing friendly. Front desk were rude
Not elegant but a very good value and location. Good food and staff helpful. Excellent AV support.
Sub par for it's name. Seen nicer Hilton hotels. There was also recently a policy change that data that even as a diamond customer, you still have to no more free breakfast.
Perfect location, close to airport. Clean room, nice employees. Will stay here again
No pool to swim in after dark, really? No hot tub. Lame.
Clean room and great service. Shuttle only runs on certain sched, breakfast costs $1695. Heated pool but no jacuuzi.
Food and service good. But please let your employees unionize and pay them a decent living wage. I had a good time but I would not recommend this hotel due to non-unionization issues
Delightful staff. Professional but funny too. Good attitude, good conversation at the bar. He offered to validate my parking right off the bat! Go here for your sport watching gatherings, not next door.
The bartender thought he could pick and choose what we wanted to eat and drink and even attempted to debate with me about what I ordered once it came out wrong. Waited for the second order of wings to come out just for them to not taste good. Highly disappointed in this hotel.
Could be cleaned Better Carpet Dirty and stained on Floors Chairs in rooms were Dirty and Stained
Very nice hotel to attend an event at. Clean. Well laid out. food is alright. Plenty of parking
While the location is in a questionable part of Oakland, the hotel itself was amazing. The view could have been better but the rooms and service were great nonetheless.
Was nice. Only there for one night but the bed was comfy.
Staff was extremely helpful and friendly. Hotel in a good location.
attended a company get together, staff were quick and food was good. definitely recommend for any business meetings and functions
This is a Hilton? My room here looked old and worse it smelled old. The room phone has a manufactured date of 2000, the furniture was circa 1980s. Every Hampton inn I've stayed in was better.
Clean room, friendly staff, super close to the airport
Relatively recently renovated rooms, but the shower heads are not for semi tall people (I'm 6'1") and it's at my shoulder. I love the little patios on the outside of the rooms.
Very convenient for the airport and sports arenas. Large clean rooms with comfortable bed. Ridiculously expensive restaurant.
Was there for a wedding, excellent service and good food.
We were stranded due to a problem with our flights and we needed a place to stay. The hotel gave us our last room and were very kind to two weary travelers. We were only there for approximately three hours so I wasn't able to form a specific opinion but the staff was very helpful and pleasant.
The hotel was nice. The bathrooms could use an upgrade but the other furniture in the room was decent and functional. The restaurant on the other hand, a whole nother story. Earnharts? Or the Sports Pavillion bar and grill? I dont know which one I dined at because the signage in front of the buliding didnt make any sense. The menus said Earnharts, the receipt said Sports pavillion so who really knows. The staff, especially the bartender were exceptionally rude and gave much attitude as if I was interuppting her day not to mention the food was cold and it took 20 mintues for a quesadilla. Will never go there again.
Room stinks. Needs a renovation. No free wifi. No microwave or fridge. When you work on the road those things make ones stay more bearable. Won't be coming back and I suggest you look elsewhere.
Nice clean room. Comfy bed and pillows. Plenty of parking close to room. (For $17 a night fee, it better be.) First floor rooms had a sliding glass door that opened up onto a patio and lawn. My only complaint is the really low grade toilet paper they use. It practically disintegrates in your hand, which is not good for toilet paper to do, because we all know where that hand is going.
The main photo is not correct. This is NOT an old Victorian building. It is a nice modern hotel from the outside. I have never stayed here so my stars are not relevant. I have lived here all my life and know this area well. The main photo of a Victorian building on a quaint street is NOT correct. That is not this area. This is the corner of Hegenburger and Doolittle, directly across the street from the entrance to the Oakland airport. It is a busy corner. But the hotel is well landscaped to offer a more pleasant view. However, be prepared to take a ticket to pay for parking at the hotel as soon as you enter the drive way. Most hotels on this street charge to park in their parking lots. And there is no other street parking available. I find it better to stay in Alameda, only 10 min north. A small, quaint island city that offers something for everyone. A beach that over looks SF bay. A ferry to SF, Angel Island, and Alcatraz each day. Take a drive and view our famous Victorian homes. Good restaurants. And many great coffee shops. Two shopping malls. A new hotel on Webster. And lots of great airbnb homes. Alameda is perfect for visiting the bay area for work or play! Lived here over 50 years. You'll enjoy walking down our main downtown street, Park Street with many little shops to explore. Visit Crown Memorial Beach and take a wind sufing day class. Or kyack peacefully. .
Met up with sone friends for a drink. They had good and friendly service. Would defiantly go back.
