Hilton Cardiff Reviews

Stayed in a courtyard room 336.Bed clean and comfortable. Nice hotel, but sealant round shower base needs cleaning.

Based in the heart of the City, so expect a good location but also a busy area. Rooms are good.

A little disappointing. I wasn't warned about the bus lane directly outside the hotel and as my car was pointing in that direction after the valet dropped it off I proceeded to drive straight down the bus lane and will likely be fined. The bus lane is not clearly marked, neither are the roads outside the hotel. My colleague, who has stayed at the hotel numerous times was warned about the bus lane but she left before me and only told me about it later on. I would be a good idea to warn people of this. Don't turn left as you come out.

Slightly outdated especially for the TV but for other things elegantly so.
Kind, professional, lovely staff made me love them. Very much enjoyed staying there.

Had a spa day bought for me as a gift, including afternoon tea. The afternoon tea I cannot fault. It was delicious!!! And the spa experience was brilliant aswell, the therapist I had was really lovely and the massage/facial was one of the best iv had. The facilities however is what has let the Hilton down. Very dated, dirty, mouldy within the pool/jacuzzi and sauna area. The changing rooms had cobwebs on the light fittings & I was given a dirty towell. Not what I'd expect of such well known upmarket hotel chain.

Very Classy hotel lovely welcome in the foyer even though we were just passing through

Amazing food in Greys. The staff in the Hilton are all outstanding and cant do enough for you

Service like expected , food is superb , rooms little outdated , enjoyed the spa.

Really nice rooms and staff. Very pleasant stay and would return

So far very good front off house great
Room great
But your 7th floor aftertea let you down very poor as food not good you need uo date it

Good place to drop into waiting for a Taxi to arrive after a night out.

Top, as always! Amazing stuff, great service, one of a kind!

A lovely clean upmarket hotel right in the city centre of Cardiff. Great base for the castle, shops and the national museum and art gallery. Staff friendly and helpful. Prices are okay for the location. Great food as you would expect but not cheap but great for a treat. Well worth a visit and a stay

the room was big and bright staff very friendly and helpful .Walk out side the old castle was just across the road also so much night life going on .

Great facilities (they have 2 wattbikes!) but parking can be an issue. Opt for the valet parking (which is extra). Staff is friendly and professional.

Went to a Dinner dance at the hotel. A very nice place, well organised with friendly staff. The service was good, as was the food. The drinks weren't too expensive, but of course it was an hotel!
A really good experience.

Spa & gym fabulous. Some really nice men on staff in the gym.

Went for a meeting. Conference facilities were great and the staff are helpful.

Excellent stay, 3 rooms, 6 people, nothing to complain about, breakfast really good

This Hotel is not up to Hilton standards.
Tired and dated decor in public areas and rooms
Lounge closed and alternative offering so bad as to be ridiculous.
Breakfast was cold and disgusting.
The staff over all just functional and not focused on the customer.
The car park in basement next door building.
It is filthy dirty and part of it flooded and unusable. Hilton guests required to walk down car ramp and through garbage area of the building.
This hotel needs to be inspected by Hilton quality control and the issues fixed.

Visited Hilton 2nd March for prosecco lunch. Have visited previously on 3 occasions and would have highly recommended, However the experience yesterday extremely poor. Prosecco very poor quality complained where they swapped this for a different bottle. Food not as good as previously served and had to return . Will, not be returning.

Best hotel in Cardiff. Often stay here for work. Very comfortable. Location excellent.

There for the annual CIHT Dinner, great food and service.

Happily go back. Perfect location. Staff and facilities where all excellent. Everything is what I expected from a Hilton.

Came down to stay at the Hilton Cardiff for Easter and also for the May Day Bank Holidays. The hotel is opposite the castle and the Crown Court.

The hotel has a great swimming pool.

The executive lounge had great views of the Castle. The lounge is only open in the evening between 18:00 and 20:00, also as had been noted in other reviews the choice of food and drink is very limited. Other Hilton s I have stayed in I did not need to eat in the restaurant for dinner. The breakfast had a good selection of fruit, I did not have the cooked option so I cannot comment on it. The staff running the lounge were great.

I ate and drank in the bar downstairs and the food was delicious.

All the staff that I met were all so helpful and friendly. Special mention should be made for Jeff and the Spanish Lady behind the bar. Message to management look after after them they are good.

I found that the digital key that you can use on your smartphone was so temporal that I could never tell whether it would work or not. Luckily reception were able to give me a key card so I had plan B if I needed to.

I intend to stay at this hotel again sometime.

Centrally located hotel. Very close to castle. Has valet parking.

Good Christmas Party venue in a join a party format. Round tables so sociable. However the food was just ok.

Clean and tidy room. Speedy check in and a reasonable room rate. We will return for our next break soon.

You expect more from a Hilton hotel. It had more of a youth hostel look inside the common parts.

No functioning socket or charging point near to bed. Windows don't open. Room 635 almost impossible to find. Came out of the lift sign said go left or right. Walked round looking for room and further signage but ended up where i started with no sign of the room. Even following numbers sequentially. The positive was that my room was quiet my colleagues in other rooms all complained of loads of noise late at night.

Lovely hotel, great position in the city centre, room clean, bathroom was enormous! Breakfast was lovely

Lovely hotel and staff. Rooms are decent and location is superb. Friendly welcome from reception and concierge.

Lovely place well situated for Cardiff sights and shops. Very good breakfast. Sheets changed every day and good air con

Good location, good amenities, gym and pool decent. Perfect for a city centre stay.

Came to the Hilton for an event dinner which was excellent. Staff were subtle but helpful if needed

Very good hotel with excellent staff and facilities well located for all shops etc.
Only gripe is high cost of parking at hotel but they do look after your car.
We will be staying again.

Excellent location and good service and also very clean

Stunning hotel needs a little updating staff are stunning

The business lounge facilities are good. The down side is no parking on site. Watch out for the bus lane and bus lane camera directly outside the hotel- don't dare turn left! It needs better signs.

Really enjoyed our stay here at The Hilton Hotel, Cardiff.
Had a lovely room, very Spaceous, with a Queen Sized Bed, (very comfortable)
Nice Shower Room.
In a good location at the hotel.
With every thing you needed,
ie Television, Phone, Wi-Fi, Kettle,
tea/Coffee, towels, hair Dryer, safe, mini Fridge & Room Service.

In our stay it included use of the Swimming Pool, Sauna, Jacuzzi & a Gym.

Also included an unlimited Breakfast with just about every thing you could think of to eat.
And really nice food too.

The hotel was also very clean & tidy, and all the staff were great.

This hotel is also in a very good location at the heart of Cardiff City .

I highly recommend this hotel to all.

(Also I read on the sign there that all kids under 16 can stay for free and this includes free Breakfast ECT.... Also :-) )

Great location opposite Cardiff Castle. Clean facilities with friendly staff.

Nice place easy to get to, the only things i didn't like was the room was to dark and the tv and channels need updating

Friendly and helpful staff. Spacious room, nice bathroom with tub and shower. Beautiful location right on Cardiff Castle and a stones throw away from the city center. Would book again anytime

Spa day, facilities were good although the corridors or the hotel are looking a bit tired, scratches to woodwork and carpets lifting in some areas. Could be better. Afternoon tea served in the lobby was excellent. Overall a good day out that lacked a bit of polish to make it excellent.

Room was excellent, clean and lovely bathroom, 2 minor niggles the fridge didn't work and the USB ports by the bed didn't work

Good hotel with nice staff. The rooms are a little tired but very clean. The gym small but the equipment is good. The breakfast buffet is very good, as is the evening restaurant. If ordering room service ask to order off the restaurant menu as it is 100 times better than the one provided in the room.

Great meal at a business dinner. Lovely lamb and a great dessert.

Lovely room in a nice hotel located very conveniently for visiting cardiff; brunch was yummy too!

Brilliant customer service. Couldn't do enough for us, they really went the extra mile

Central in cardiff and security do a good job making sure guests feel safe particularly since you're close to night spots

Rooms facing the front of the hotel are a little noisy at weekends

Afternoon tea, worth every penny! I went to the 5pm sitting and still the food was so fresh!

stayed in the penthouse with a friend through his business, easily the best room in Cardiff

The staff were really friendly at the bar, we met some friends who were staying in the hotel. Don't know anything about the rooms

Great Location, directly opposite the Castle, Free upgrade to Suite, with complimentary Executive Lounge Access, giving free snacks and drinks, plus free full cooked breakfast in Grey restaurant. Definitely recommend stay I here if you're visiting Cardiff.

Had to cut our evening short after having a meal in the city centre with family. Headed back to the hotel for a coffee in the bar to be told three family members could not enter the hotel as there was a 'resident only' entry policy that evening.

Another Hilton full of all the good stuff. Cafe is so nice I almost forgot about all my diet plans.