Hilton Cape Town Reviews

Very impressive for the area it is in. Loved the welcoming biscuit.

Went for conference, so cannot rate hotel. But very well laid out. Impressed by the place.

The best service ever! The food was great too. I will definitely come back... Break the bank and get one of those loft suites!! Oh and be sure to try out the cookies #NomNom

We had a good view of the table mountain from our room. Breakfast here is awesome.

Excellent service.exceptional staff.Brilliant urban location.Spacious room.

The biscuits are to die for. More of a business location than touristy but convenient and accessible

No proper singnage to conference parking, then you get clampled for parking on tenants parking even though there is zero signage on that floor that it is tenants only or reserved or clamping zone.
R350 release fee and management just cash in all the time
No point in arguing with security as they're just doing as ordered and give you cold shoulder
Won't recomend location for conferences even though food was great.
Several people could not locate where to go for conference as there is no signage towards the conference areas from parking or entrances

The waiters were so nice and clean, they were also social even though they didn't introduce themselves

Great service, great hotel which offers fresh baked biscuits daily

Excellent staff and security. Great bar area and restaurant.

Nice hotel with ALL the amenities thrown in. Very popular with visitors

I stayed at the hotel for four nights, great staff and a special welcome, the rooms are beautiful and clean, and the place is quiet and safe !!

Incredible attention to detail. Attentive staff. Tangible Customer centricity.

Very different atmosphere to most hotels.
Extremely up market and professional staff.

Welcoming, friendly staff. Beautiful hotel. Food was excellent!

Hotel was great. Just felt like a not so great area. I would stay again.

The staff are friendly, making it a point to engage guests in some conversation whenever the opportunity arises. They make you feel so welcomed. The loft we were upgraded into really inspired me to make my own home to be just done up the same way! WiFi is strong and reliable.

Breakfast was a fantastic spread, and the staff at the egg counter - both the lady and the young gentlemen who served on different days - took their job seriously and yet managed to be so pleasant.

The only negative is the location - with a car, it is easy to get to places of interest and even a large Spar supermarket nearby, but the neighbourhood on its own is a little... dodgy to walk around. (Hence the 4 stars instead of 5). Overall it was still a wonderful stay and I would recommend this hotel.

Food was definitely not prepared by chefs. It's prepackaged and then cooked and plated by kitchen staff. My Kingklip was half cooked and Koeksisters served with Pannacotta, was old and hard. The waiter explained that the chef must have put it in the microwave too long. I was offered a new Kingklip, but after a bite of raw fish in my mouth, I decided I am done with my mains. A waiter seated himself 2 tables away from us and had a long conversation with a guest or hotel manager. His trousers was too big and exposed his blue boxers to all to see. The quality and service levels are low for a restuarant located at The Hilton. I won't be going back.

The Presidential Suite is absolutely amazing and updated with the latest appliances and decor. The high ceilings gives you a more spacious feelings. Especially if you're someone like that is claustrophobic. And the views are never ending

I give it 5+ ********stars, it's so amazing
And the staff they are just excellent,the prices,environment, management,im at a loss for words,oh God the services are affordable and accessible, and it's close to table mountain

Have had excellent meals at Liberty's Restaurant here, really much better than expected and definitely recommended

Really lovely place to stay at. The staff are all super friendly and so on the ball. I was thwarted by the card/elevator system, however, but everything else about my stay has been superb.

All good venue...restaurant is hella pricey....strangely enough not for booze though

Super friendly and helpful bar/restaurant staff - shout out to Donald, Xola and Jody!!

Great place to stay for holidays, conference and hotelier

The best food is found here. Fresh and delicious, this hotel is pretty and clean, I'd come here over and over again.

I forgot my office keys at home and didn't know what to do as my phone died. The lovely staff at DoubleTree Holton invited me in were they gave me a charger to use and said I can sit there until my uber arrives.
Thank you

The front gatesecurity guard was extremely rude to me. He definitely should not be anywhere near the hospitality industry

Good food and good service, feels like home, always accomodating...

Parking is very limited. Visited a company in the office section. Some nice coffee shops, restaurant and a few retail shops for clothes and food.

Decent place to have a drink after a day at the office

Very attentive at the reception and immediately responded to our request, good restaurant service

A definitely 'hilton' experience... Excellent food, excellent service, excellent setup. A diamond in a coalfield. The locale isn't the greatest.

Very nice place. My room was clean and very comfortable. Staff are ultra friendly and accommodating. Breakfast was excellent!

Hotel was neat, staff very friendly and welcoming. Their food is scrumptious. Would go back anytime.

Great stay and a great restaurant in the lobby.. And the welcome cookie was amazing...

Staff is friendly, hotel is clean and tidy at all times

Always love my experience here.Unique location.In the heart of an industrial hub.Food excellent.The decor is exceptional.Love this space that have a laid back surrounding of shopping and informal eateries.Always lots of people on the outside.Great job.

Average Hilton Hotel, not the same standard as in the USA

Stayed here december 2016. Excellent food and staff. Great help when needed at the desk. Loved their cookies at the Eeception!!! Definitely stick to uber or taxi use in this area

Beautiful place. Very elegant. Can grab a drink or coffee with friends

Realistically clean and new hotel that offers a good night's rest just outside the heart of downtown Cape Town in the Salt River district. There's a decent, but not overwhelming selection of food at the breakfast buffet, including made-to-order eggs/omelettes and coffee drinks. The hotel is conveniently located directly across the street from a small sundry shop where you can purchase bottles of water. There a great coffee shop next door as well that serves breakfast and lunch into the early evening.

You can walk (recommend during daylight hours) to Shackleton Brewing and Hope Distillery, as well as some other nearby venues for food.

Great conference venue, catering was great and lecture halls are extremely well equipped. Secure underground parking available. Shops and determinant residence whit in the building with a well integrated feel gives it a relaxed atmosphere and ambiance.

Nice property, but not located in the main downtown.

Very reasonably priced, nice rooms, amazing suites, great restaurant.

Pleasant, convenient, reasonable value and consistent with DoubleTree brand standard. Good to explore Woodstock but not optimal for downtown.

Very friendly staff. Wonderful facilities and breakfast. Very good location. Highly recommended.

Awesome hotel. World class. The complementary shuttle to the V&A Waterfront is a must for any guest!

Excellent hospitality, love the warm cookies you receive upon arrival

It's too bad an experience so far. Avoid coming here.

It's very lovely place and the people there are very helpful.