Hilton Anatole Reviews

Lots of fun for the kid! Clean and good atmosphere. Food is a little overpriced but not beyond reason for a similar hotel.

I've personally have never stayed here but have visted once a year for 5 years for the annual A-kon convention. It's well staffed and the food court is good. The decor is amazing and the layout of the building is organized.

The venue is lovely and the staff helpful and kind...but the parking for large events, especially when more than one is being held, is terrible! Went home with a dented fender

The hotel provided an excellent environment for the MSU Alumni Pep Rally!

There for a couples birthday party. Parking is atrocious. Self parking is way too high

Fantastic wedding halls with good food served
Beautiful hall ways. Best place to stay

Good experience at this large hotel. I personally prefer to stay in place the tower rather than the atrium though it is away from all of the art and restaurants.

A-KON WAS AMAZING AND THE ANATOLE LOOKED AMAZINGGGG

Well today I'm just working here but I've been here before the food is excellent the rooms are clean and the service is great

Stayed here for a work conference and it was nice. Great accommodations, comfy room and friendly staff.

Great location. Huge exhibit hall. Beautiful facility. Parking challenges during very large events.

Thank you for serving our troops! Visited friend being deployed to Afghanistan and saw troops returning from deployment! Beautiful decor and great service!

Nice rooms, great amenities, nice restaurants, close to downtown.

Gorgeous hotel, great service, helpful and cheerful staff. Overall, a great visit.

$17.00 to park for 15 min. I ran in to get some information. I was going to have a banquet there but I'm not going to make people pay $17 for parking and it's not even covered. If it rains you will get soaked.

Nice location, far enough away from busy downtown but close enough to get there and other points of interest right off the e-way.

The service is absolutely fantastic. Rooms were completely restocked everyday. The workers are very accommodating.

Outstanding service, beautiful Hilton and the SER Restaurant is the best I have ever dined. Customer service and is above and beyond what you would expect.

Good hotel for events. Rooms and service are above average by American standards. Nice view from the 27th floor restaurant SER.

Great place to stay and have fun. Enjoy the Waterpark in the summer or visit their museum without having to drive anywhere.

Easy to get to from the freeway. Like the atrium. Parking is confusing. Signs with prices can't be seen until you are pulled up to the gate, then sometimes it doesn't charge, but no way to tell when.

Three days on business at this wonderful hotel was a treat. Their staff was attentive, the rooms were very clean and had no smell (I am very picky about smells), and the facilities are top rate. The hotel have several bars, a very good coffee stand, the food was outstanding, and the fitness center had a lap pool! I would definitely go back with my family if in Dallas.

I truly wish I had read these reviews before we booked a little staycation! If that was the case, we never would have come!! Since we are Hilton Gold members, we preferred to stay in a Hilton property. But we wished we did not!
Like other reviews I read, the negative list is too long to even write about.
I was completely taken back by the lack of customer service here and do not understand how this hotel has maintained a level of prestige over the years with such terrible service and average amenities.
After having our AC checked 3 times, we were finally moved to a different room at 9:30 at night. I understand issues happen. But this was brought to their attention at 1:00.
An issue with an operator was appalling. Without getting into details, I was just completely shocked at the level of disrespect and unprofessionalism.
We booked a staycation to get away, relax and enjoy the weekend. Instead, we were stressed, uncomfortable and simply desired to go home!

The ONLY reason for the extra star is due to the Jade Waters. The pool was great! Yani, one of the managers at Jade waters was very kind and did go out of her way to make sure things were good for us at the pool!

If you have an option, I would definitely recommend staying elsewhere.

So be aware they charge a$25 "resort" tax per day even if the water park is closed and you do not have a car. So figure that into you cost. There is no hotel airport shuttle. Again another cost. Uber is$17 from DFW. The room was nice and clean. Staff was really nice.They give you 2 coffees per day. The food is outrageously expensive. There is a nice running path behind the hotel.- look up turtle Creek. You can use rental bikes at the front door. But otherwise this place is kind of nowhere near anything else or public transit.

Beautiful hotel with plenty of places to eat inside. Front desk experience was a little rough. Wasn't told there was a resort fee and given wrong information on the location of the lounge.

Very nice hotel decorated with an oriental theme. Lots of beautiful artwork to see. Water park during the summer.

Not happy with the rooms. Very small and out dated. AC was wasn't cooling the room , they switch me to a new room and still had the same problem.

Attended a birthday party for a relative,we had a suite and a double bed for a sleepover for the kids,my experience was okay,but could have been better the suite was warm from the time we entered the room,the the Bell hop said they took a break was the reason our belongings for the party wasn't brought up,the bed was let down in the suite and when I asked the Bell hop could he raise it up his response was did we try to raise it up for storage last I checked out of courtesy the correct response should have been,I apologize ma'am for the inconvience I would be more than happy to let the bed up for you.Whatever happened to etticate especially ate the rate of everything that was charged 22.00 per guest that decided to stay over with their child for parking,the rail in the double bed stuck out so far that two of the kids had tripped and one adult all of this part plus the hot suite was brought to the attention of maintenance he couldn't fix the faulty bed rail but was able to adjust the air in the hot suite.I expected a better experience.This by the way happened in rm#1589 on June 29,2018.My relative name that hosted the birthday party for her daughter name is Miss.Washington,I am her older cousin that is making this comment,I also am the one that tripped on the rail in the double bed room, because she was to exhausted to make a statement,please correct this mishap so that another guest don't have such a awful experience.

Hotel was great. The media bar and grill could use some work as far as the staff being faster and more informed about how to use the tvs but the drinks were great as well as the layout. The rooms were a little dated but still a great place to stay.

What a hotel and property. Beautiful, expansive lobby seems to go on forever. Green park space between buildings. Very nice rooms and bedrooms. The $22 mandatory hotel fee was a surpise, but this has to be one of the nicest hotels in Dallas.

Service was first class and several restaurants and bars on site The room was cozy and nicely decorated. excellent value and all the amenities one could ask for.

Stayed at the hotel for a conference. Great room, fast elevators (tower) and good overall experience.

Hotel was beautiful! And in a great location for us to get to and from our event at Dallas Market Hall

The hotel tower is really nice. The rooms are huge and well furnished. The Jade Waters pool is definitely worth the price. The atrium has trouble staying cool in this sunmer heat so definitely stick to the tower.

Be prepared to wait and get horrible service. Great location. Nice architecture.

Attended a work event here this past week. This hotel and it s amenities are astounding 10 out of 10 highly recommend

The Dallas Hilton Anatole is unparalleled when it comes to class and partying. Especially during UT OU weekend. If you re a Longhorn and you want to find a nice spot to rest your head and enjoy watching the Longhorns whoop the Sooners, this is your place. Amazing sports bars and food. Come now!

worst stay ever. the next door room were toooo loud starting midnight. i called reception twice before they sent someone up and talked to them. but nothing changed, so called again and guess what they stopped answering. finally around 1am they picked up and was asked to change my room. worst customer service, & unprofessional staff. I filed a complaint with their head office and received an email from a manager (he didn't even call), so I called him back and left a voicemail. Never heard back from them. Now I know why their staff is rude and unprofessional, simply because the managers and people reviewing the complaints are not any better.

This place is a mini museum. It's very scenic here at the atrium 2 hall with its bike reflector sculpture. Also, you can find terra-cotta statues and a piece of the Berlin Wall deeper within the hotel. A very unique hotel. Service was great, but the rooms have thin walls.

Amazing hotel with friendly staff and great amenities. I also love the decor and atmosphere of the common areas of the Hotel.

Very nice hotel with good sized rooms. The rooms and the art all throughout the hotel are Asian themed. Some of the room finishes felt dated, but it was comfortable and nicely appointed.

Very nice, huge conference, 3000. The hotel did very well.

It was awkward to get into because they had 2 of their entrances blocked. I was at a friend's party in a room there. The room was big a spacious. Didn't use any services.

It was a wonderful experience the food was great very good personality hospitality.

Good hotel but expensive. Especially the food and drinks at the bar.

Everything is very solid at this hotel with the exception of the food, which is not very good. The staff is great. The rooms are nice. The fitness center is good, but far from everything else and you have to go outside to get to it, which can get chilly in the winter. The best thing about the hotel is actually the art. They have pieces from the Berlin Wall and dozens of paintings from Myanmar, along with a lot of Asian art. Overall, it's a great hotel for conferences and events, but not good for a family.

Service is slow, drinks are high, but location & rooms are great

The employees are very professional, friendly, helpful and organized.

The hotel itself is quite impressive. I couldn't tell if I was in a hotel, a museum, or a shopping mall. It's that big, and filled with what could lead one to conclude any of those things. The sports bar and grill restuarant (can't remember the name, sorry - *hint hint*) was terrible. Overpriced, undercooked, mostly carb based fillers, and did I mentioned terribly overpriced? I mean, I know hotels will do that, but a burger and 16oz beer for $30? And that was a "cheaper" option? And the bacon, I am 99.9% sure, was leftover from the breakfast buffet. It was hard, yet chewy, and not even warm.

Hard pass for the restaurant. Everything else was very impressive, though.

Great Staff...everybody was so helpful and kind . We will be back!!

Beautiful interior and nice rooms. Staff is also very professional!

Beautiful hotel. Fantastic staff who are anxious to help. Great conference center!