Hilton Anatole Reviews

Such an amazing hotel! Their new Waterpark addition is perfect!

This is a lovely hotel near downtown Dallas located off Stemmons Frwy or I-35 as we call it at Wycliff exit. It is a very upscale hotel & conference center and stays busy year around. It has a large parking lot to self park as well as offering valet parking. The taxis line up outside 24/7 just in case you might need a ride at a moments notice. The hotel offers room service, bed turn downs, restraunt delivery to room and a full service athletics facility. Its located w/in 2 miles of downtown Dallas and local hospitals.

I'm really shocked at how much this hotel prioritizes leeches money from its customers opposed to providing proper service for the things that we have already paid for in being a guest here. Of course, a hotel is a business. I am not expecting everything to just be given to me free of charge, but things should be made abundantly clear and simple to customers of what they are paying for and why. Guests are forced to pay $25 a day for a mediocre waterpark and "two starbucks drinks" which in reality translates to free coffee I could make in my hotel room. Also, the idea that one can not choose the days they would like the service does not make sense in the slightest. We ended up wasting $50 paying for a waterpark we did not have time to use. Any business should prioritize their guest care over making money. We also encountered problems with our television, water pressure, air conditioning, and also a condescending attitude from many of the reception area.

18.99 for mac and cheese and a little bit of brisket

Surprisingly nice. Very hospitable staff. A little pricey for Texas

Great location, several restaurants to choose from, clean rooms.

For the cost of this hotel I was expecting more. Just one night was $330 on a weekday. We looked at pictures and were impressed with the Jade Water pool which was just a lazy river and a few kid slides. Spend the extra and go to Great Wolf Lodge for the price. The lady that checked us in failed to tell us there were multiple elevators and multiple towers so we searched for several minutes (like 30) looking for our room and someone to help us! The people working the very expensive restaurants were very nice but other than that we didn't encounter nice staff. They weren't necessarily rude just not helpful. The beds were hard the air conditioner didn't work well and there was some lack of attention to detail with the cleaning. There was also a conference going on while we were there... I wish hotels had to disclose this information prior to booking... I digress. We will not stay here again just too expensive and not worth what you get for your buck.

Nice facility for conference. Great art collection. But rooms are outdated.

We go to the Anatole every year. Get 4 rooms. This year however 2 rooms weren't ready till 8pm. And one of the rooms had a broken shower, and another had curdled creamer for coffee. The creamer has expired in 2015. This was not the type of service we were used to at the Anatole. This was the 5th yr my family all met there in December. Not sure if we will return.

Very comfy and cozy and the staff there are so awesome and friendly

Great venue, easy parking. Staff was very helpful and easy to talk to.

Was there for a law school event. The place looks really nice. Very easy and convenient parking.

Fantastic, HUGE hotel that is as big as any convention center. Excellent experience and venue for our conference.

I attended a holiday party at the hotel. The food was not vegetarian friendly and the drinks were just ok

Was there for a conference but no complaints. Good food and great Jade waters complex! Very big hotel with nice artwork throughout. Stayed end of June.

One of the better higher end hotels I ve stayed at. Rooms are spacious and quiet. The water park was great. Food prices are outrageous though. I would recommend bringing your own. Great place for families.

I was there for a conference, the 21st & 22nd. The beds and pillows were very comfortable. The room temperature was not and the room didn't cool down one degree the entire two days. The food that was served to us, by the hotel, was horrible. For breakfast, wet scrambled eggs, fruit and a few pastries. No bacon, sausage, tortillas, biscuits. The lunch both day was disgusting. I've had better food at a hospital cafeteria. The second day you couldn't even distinguish what kind of meat was on your plate. I ate chips from the gift shop. Hilton should really be able to make edible food. They should be embarrassed and my company should be reimbursed for those meals. I won't stay there again for sure and it really changed my opinion of the quality of the Hilton Company.

Went here for a staycation with the family so we could use the new water park. It was worth every penny. Kids had a blast and the staff was super friendly and helpful.

Beautiful hotel and friendly staff. There's a little extra if you are a history buff.

Beautiful hotel with outstanding staff and a artistic enviroment. Services inside of the hotel are great. This is my 2nd time here and love it. This area is surrounding by great restaurant and all kinds of services. Def will comeback.

It is a great place to hold events and they do have pieces of art on display.

The rooms are a bit outdated and cramped for what you're paying. Hotel parking is a nightmare. The location is fine for a company conference.

The hotel itself is nice and really large but rooms are okay not as nice as other Hilton's I've stayed in and parking is really bad you have to pay per day for parking.

It was overwhelming when i walked into the buildinf but in the best way! Everything was fine tuned with detail and there were plenty of polite eorjers to help me as needed

Beautifully decorated. Like a museum of Asian art. Pricey resort. Uber driver told me thats where to find stars in Dallas.

Really enjoyed the kindness of the staff here, the magnificence of the grounds, and the beautiful art on display throughout the hotel property.

Great hotel, great amenities, great people. I'll be back!

A great hotel to stay in. Amenities are great. Although it a little far from surrounding restaurants, it is still within walking distance.

The Anatole has always been beautiful hotel and a great place to host confrences and i have been here many times. My only issue on this visit is the self parking. The self paid parking lots do not know when they are full. You enter and drive through the entire lot only to find that there are no spots available. Then you go on to the next lot. It is just a pain in the ass.

Property is well maintained. Very safe environment for our children. Staff was very disappointing in general. There are few employees who are very kind and courteous However, the majority of the staff seem to be unfriendly and even appeared to be bothered to serve us. A little hint to those: smile, say thank you or your welcome, and have a nice day. It goes along way to make someone happy! It would have made our stay much more enjoyable. We stayed with a large group of families and those sentiments echoed through our group.

Most beautiful hotel I have ever stayed in! All the staff were very attentive and friendly. Will be back

Wonderful hotel with the best service. Professional staff and ability to adjust to any size event make this hotel over the top.

Beautiful hotel, you will be impressed with the Asian decor. Amazing service for the rooms, restaurant/bar and conference rooms.

The place is huge, the food is expensive and if you dont have a room, the parking is killer expensive!

First time ever staying at a place this big & fancy. I understand huge events happen here, but the level of security, depending on the events, could be borderline TSA levels, no exaggeration. Just a big heads up if you're not used to this at any hotel you stay at.

Room & bathroom was very clean where it matters most, but places where you're not going to expect to touch or put things on may be dirtier than you'd expect (but given the fanciness & prestige of the place, someone likely previously "had some lines" on the furniture furthest away from the bed ), especially if this's significantly more expensive than what you're used to. Based on my travels to date, this is very likely the cleanliness standard Hilton uses across the board; be it Hilton Garden, Home2, etc.

Despite the front parking lot being incredibly DEAD, given the event had people primarily bussed in, I paid over $80 for just parking the 2 nights I stayed here. From the perspective of someone that typically stays just off the beaten path or most efficient/regionally accessible point, like me, all the nitpicky things aforementioned should be seriously taken into account. THE PRICE YOU SEE ON THE 3RD PARTY BOOKING SITE WILL NOT BE WHAT YOU PAY! KEEP THIS IN MIND!!!

All in all, the room, service, what little I ever need were very good. The view of the Dallas skyline by itself was so PHENOMENAL to where that itself bumps this to a 4 star review. Would've been 3 stars if not since the wifi would not work the whole time I was there (typed everything in and supposedly I wasn't on the record... maybe I should've let them know up front next time... thought they would've made me pay to use it since I 3rd partied this stay...). Would recommend; just a heads up on everything else!

SECOND time I got scabies from the Anatole

It's a fine hotel but clearly they are skimping out on sanitizing the bedsheets. Disgusting, repulsive.

Clean. Reasonable prices. Beautiful rooms comfy beds

The staff was very friendly and accommodating. We had a problem with our room and they switched it and got it all taken care of quickly.

Beautiful and huge. The rooms were immaculate and big. I had an interior room on the 26th floor, but it certainly did not lack the feel if an interior closed space. Executive lounge breakfast had breakfast tacos, pastries, fruit, coffee and juice with a great view of the city (25th floor)

A must stay when you come to Dallas. Also loscated near some amazing food

A1 food and service. View makes the food taste even better. Excellent wine and spirits.

Huge hotel with excellent service. It's within walking distance of Dallas Market

Very quick stop for us but clean and well appointed

The air conditioning in our first room didn't work. We switched rooms the next day. When we walked in the new room the toilet was making a loud noise. They sent someone to fix it right away. We were attended a conference on a group rate but we ended up paying alot more than they originally told us. Beware of all their extra charges. They tack them on after you check in...our bill was over a hundred dollars more than they quoted.

Love it every time I stay. This is my 10th time and I won't book anywhere else in Dallas!

One of my favorite places to stay! My family and I loved staying here. The hotel has so much to offer. It has stunning views of Dallas. Jade waters was the best time for the entire family and HUGE. I loved everything about Jade Waters. Staff was excellent. Parking fee was affordable for being in the city. The rooms were great. I might of wanted a bigger bed than a full but we still fit with two people on each. Huge TV and big bathroom! The art work was amazing to walk through to see it all! They also let you go into Jade Waters for the day when you check out however we needed to leave but I thought what a great deal. The pool bar was fun and the water park slides, pool and lazy river was the greatest.I love to return one day and thank you Hilton for another great experience of memories for my kids

Huge, wonderful hotel with excellent service. You'll love the art that is displayed throughout this massive property.

All of the amenities and then some. The staff and accommodations were beyond my expectations.

Location was great. Lots of beautiful artwork and wonderful ambience. Great location for a conference

Horrible experience. We paid $265.00(not including fees and taxes) for a subpar, dirty room. It had half eaten candy on the floor, roaches and the "resort fee" we paid was pointless because the resort was closed once we got there....and that information was NOT disclosed when we booked. We could have had a very nice airbnb for half the price. The front desk did nothing to make it better.

Hotel is beautiful. Room was clean. Prices for food and drinks were pretty expensive. We were on the 10th floor in the atrt and our room was very hot. We had the air to 62 and it was still very warm. The last night we requested a box fan and it did make a difference. We we're at the hotel for a conference.

Wonderful experience! The front desk gal named Valerie was so fun and so helpful great first impression! Love this Hotel! Nice clean rooms and nice people working at the Hotel Anatole. I highly recommend!

Great Staff...everybody was so helpful and kind . We will be back!!

Gorgeous inside! Was there for an event and the hotel was very accommodating.

Rooms are mediocre and out dated. Service has been good and food is overall decent.

Super, ridiculously busy due to a college football game.

Staff was very nice, and my room service food (Texasian Curry) was fast and excellent!

I have always stayed here and had a pleasant experience. I had been awhile since I had stayed but since I was coming into town I booked a room. When checking out I realized I left my AirPods in the hotel room and came back to the hotel to retrieve them. I tracked it with find my iPhone and it showed the item was still in the hotel. I showed the front teak and after they contacted the lost and found and housekeeping they said they didn t see them but the location of the AirPods moved after it was brought to their attention that I was there to find my item. The manager on duty told me that if the employee had it and decided to turn it in that they would notify me. I thanked them for looking and then I left and filed a police report and the officer informed me that what the manager said was fishy and to call back and get the number to corporate. I called back and the manager was extremely hostile and rude when I asked for the number to corporate and told me You know this going to cause issues for you right? because he thought I was a team member of Hilton and basically tried to threaten me as if this would cost me my job (if I worked there but again I am not an employee.) The number he gave me wasn t even the number to corporate he gave me a number to MasterCard and I had to find the number through someone else. I contacted guest services who responded back a couple days later that the hotel manager said I was angry and rude and tried to make it seem as if I caused a scene when I did no such thing. I didn t yell, I didn t curse and I didn t make threats. But I honestly expected the response from the hotel. I will not stay here ever again. I am truly disgusted and disappointed with this hotel and how they treated me.

Went there for the storage facility convention Center

I only had drinks, but the staff was very polite and fast!

Beautiful art throughout the facility. Great access to downtown and uptown Dallas. Great location. Top notch hotel.

This place is huge! Food is good. Great to take a stroll and see some art

The rooms are very luxurious! They definitely have a lot to offer, so you will never be bored. The pool and water park are very huge as well. It s a great hotel for conventions like AAPNA, as they have very big halls!

This hotel is also a museum and art gallery! They constantly have events going on simultaneously for all ages.

Great place clean and nice. Very pricey and the food is not good at all at least what the serve at the convention is really bad

Great and convenient to the Dallas Market Center. Wonderful artwork and artifacts to keep you busy.

We had a spacious corner room on the Tower side with an amazing view of the Dallas skyline. Located just off I-35 just a few minutes from downtown. They have a very large room service menu. The hotel itself is beautifully decorated and the rooms are very nice. Self-parking was covered with the room cost.

Rooms - clean, well stocked, comfortable bed. Staff - attentive, responsive, ready to help. Restaurant- limited menu selection.

Service was friendly, very spacious rooms, and conference was AMAZING!