Hill Haven Nursing Home Review

If you need physical therapy, they have some good people and some not so good. If you take benzos for anxiety, you won't get any. If you're on opiods, take all you're allowed or one of the staff will take them & make it look like you have a drug problem. Most of the aides are kind. Most of the nurses are not. I would prefer to give it no stars. Terrible experience.

I had no choice to where i had to go mt insurance covered my stay so i knew it wouldnt be the perfect place some care attendents need to go back for training to learn to wash people correctly and good i was allergic to an antibiotic why did they put me on an antibiotic in the same family i kept tellimg them i was allergic it had to really show evidence i havfe a rash and peeling of skin and an continuous itch i wouldnt recommend my dog to go there for a flee collar they can and should be better

This place is the worst. Do not put your loved one here. The staff does not care about the patients, they yell for help and no one ever comes. If it allowed I would give a zero. Absolutely awful.

Covid is rampant here and there s little to no effort to stop the spread. Don t send your loved ones here unless you want to sign their death warrant. They will be left alone all day. Your phone calls will fall on deaf ears. You will never get to say goodbye to your loved ones who are just alone, always. Staff will tell you they are stable, they are fine and then viola, they re gone.

The care here is terrible. The facility is in disrepair and my mother's room reeks of urine and it's not her that smells. They dope up their patients so that they don't cause the staff any issues. When you call, they hang up on you. Or you call and they tell you your mother isn't on record there so you have to go there to the floor she is supposed to be on only to have to wait 20 minutes to find a staff member who can finally find your mother (who is, in fact, there). The staff are unfriendly at best but mostly just rude. I went through the channels to report my concerns. I didn't want my mother to come back here but here she is again because insurance sucks.

I don t like the facility, my brother got poor care there. The staff is lazy, no good medical care when good citizens pay to be there.

this nursing or rehabilitation home is the worst staffed facility ive visited,the staff doesnt come around unless you as the patient family member visiting go get their attention,,the patients are left there in their soiled diapers,and not cleaned properly.the floors are full of build up months dust and in deperate need of sweep and moped,especially because alot of of patients on oxygen and asthma ,,plus regardless all rooms should be swepts and moped daily.no holiday decorations or music or activities,,patients are left to wonder around or just sit on their soiled diapers,,,,,,supervisors or any managment on duty if they have one to go around rooms checking on parients need or well being ,,does not exist..this facility need to rehire patient loving staff,and retrain every 6 months their staff,,,,,,or simply close down.the staff is in their corner office on their cell phones,the patients are depressed

I am saddened to hear how apparently the level of care has gone down to not acceptable Service to our elderly. I first was a Candy Striper and knew one day I would able to care for the elderly at as soon as they would accept me to work. I was able to work at Hill Haven Full-time at 16 years old as a nurses aide while attending high school 3:00-11:00 shift. I was trained thoroughly. I believe the care comes from the heart for the people. Bring Joy and Love!! Something I learned from my grandmother at an early age. All workers should respect and take pride that they serve what was the number 1 Nursing Home back in 1972. Hold your standards high!! I happened to look into Hill Haven for my Mother s care today that is how I was able to review these reviews. Until things change I will not consider at this point.
Something has to be addressed!! Hiring, training and Nurse management. I am now 63 and still serve in the community young adults and adults to prepare for a better journey in life.

Worst nursing home ever. What one has to do is show up unexpectedly and catch half of the staff on their phones, ignoring patients bells and lights. You will find loved ones in wet and/or soiled undergarments/adult diapers. State should be called on them.

I wanted to let you know that the service was horrible the nursing staff members were rude . I was for septic infection. My colostomy bag burst it took them 1 hour after she called for help the night nurse and aid had were annoyed. The food was horrible. The place was filthy. They refused to give me a shower or pain medication when ask for them . My husband came up to see me he just walked with in the biuilding there was no sign in sheets. The patient across the hallway jumped in my roommate naked . This is unacceptable. MY husband Will be calling the state about incident.

The worst place to send your loved ones.the nurse's dont care at all.it's just a paycheck to them.dont try calling i was connected over a 8 hour range from one station to another only to have a phone receptionist say who this.so unproffesional.my boyfriend clothes been stolen and he is sedated everyday so they dont have to hear him complain about the abuse and neglect daily.i had to call at 2am.to get someone to check on him and give him medications only to be told he hadnt had any all day.Really.i had to call ambulance to have him sent to hospital because i could hear in his voice sonething was wrong..this place is sad

A nightmare of a place. I can't beleig places like their can operate and be open with how poor they are at their job.

If I could give them 0 I would've! If you want your family members abused take them here!

Refuse to change bed pans
Refuse to feed
Will not give my loved one water
Will not shave my loved one
Tells my loved one to shut up and go to sleep
Keeps cell phone away from my loved one so my loved one can not reach out for help
This is the most horrific experience that the sick and elderly can experience in there last days ots in human unacceptable. I have reached out to the facility hill haven,I have reached out to Monroe county health department I am getting no help if you have knowledge on what my next step should be please reach out I do not want to loose my loved on because I choose hill haven!!