Juliana Mack

Review of Hill Haven Nursing Home

The care here is terrible. The facility is in dis...

The care here is terrible. The facility is in disrepair and my mother's room reeks of urine and it's not her that smells. They dope up their patients so that they don't cause the staff any issues. When you call, they hang up on you. Or you call and they tell you your mother isn't on record there so you have to go there to the floor she is supposed to be on only to have to wait 20 minutes to find a staff member who can finally find your mother (who is, in fact, there). The staff are unfriendly at best but mostly just rude. I went through the channels to report my concerns. I didn't want my mother to come back here but here she is again because insurance sucks.