Princeton Club - New Berlin Review

The most disrespectful costumer service I ever had from Kennedy. You expect better costumer service from a private club where people pay good money to relax not to be Racist and disrespectful

I loved the Princeton Club and would like to give it 5 stars for the classes they offer, locations and great amenities but recently I ve ran into issues with their customer service from behind the scenes that gives them 1 for me. All they seem to care about is money. After moving into a new apartment that has a gym included I contacted Princeton about cancelling my membership and was told I could only do so if I moved more than 40 miles from the nearest club and paying $200. Very disappointed as I now have a gym membership going to waste. It s just not as convenient as having one in my apartment building. No wonder 63% of gym memberships don t get used. It s because they pull this kind of stuff on you. Very disappointed and will not be coming back even after I move to a new location that doesn t have a gym.

Love the club, has everything I would need. Including child care while you work out. A little on the expensive side.

I've been a member on and off for more than 4 years, as well as I was a member when this club first opened under a different name. The club has a very welcoming atmosphere, nice amenities, and is overall a very good facility. As someone who used to feel "gymtimidation," I've found that for the most part everyone is very welcoming here. I've previously taken their yoga and TRX classes, and enjoyed them when I used to have time to do so. I hope to be able to get back to those at some point. Thank you for offering a great facility to the community and working with me throughout the years.

Love the pool, weight room and basketball court. Wish the weight room had platforms for deadlifting and hang clean. Wish it was easier to bring a guest.

So far so good but the treadmills could be maintained better.

Staff is friendly, club has been renovated and is clean although very busy at times.

Very nice atmosphere and extensive workout/activities options.

Mike set up our high school team with some courts before state and he helped us out a lot.

Kids have bunch of swim classes. Seems really chaotic and disorganized. instructor don't show up or call in advance on few occasions. Outside pool in nice addition. They force long term contract and all extra services that not everybody need. It would be nice to have options and not have to pay for daycare if you never use it. Waiting for contract to expire to go elsewhere.

Love that it's 24 hrs. Like the variety of equipment. Disappointed that the pool is not 24 hrs and parking in the early evening is a disaster. As I get used to it and find a better tie, I expect my stars will improve.

Locker rooms are in desperate need of updating. SMALL family locker room. Outdoor pool is great.

The Princeton Club - New Berlin charges a premium monthly fee that does not match the condition of the club.

Just moved away and had to cancel my membership; I can't tell you how much I miss the facility. They just updated their equipment, the kids loved it, its 24 hours. Please open a location near the new Foxconn plant or Amazon!

My boyfriend and I joined the Princeton Club in New Berlin a few months ago. I read all the reviews before joining. But a lot of it hasn't been true for me. The gym is clean. The staff is friendly. The TVs on the machines are great, tons of channels (like 80+), and they've always worked for me. I have tried a lot of the classes. They were fun and challenging. The instructors were helpful and I always felt encouraged to do my best but stay within my limits. I know a lot of reviews complain they can't get out of contracts. But it's just that, a contract. I waited until my personal life settled down before joining. I have been a member of a few different clubs in the city and this is by far the best I've belonged to. Just make sure you can committ to a contract before joining.

Staff can sometimes be distracted and non-attentive, otherwise the facility is nice. Could use a refresh on the equipment layout and flow of the highly used weights. Focus on value add services and continue to differentiate and you could see good things!

I love this gym. We have been to a few different gyms over the years, and none have felt this much like home as the Princeton Club does for us!

This is the first gym that my wife and I have actually WANTED to go back to weekly, even daily! We love the child care, the overall gym floor, the walking track, the pools! Everything! We even took our first beginner's kickboxing class together, and had the greatest time in it! I also enjoy using the Princeton Club phone app for gym challenges, setting myself goals, and looking up classes.

I would highly recommend checking out the Princeton Club if you are searching for your gym home.

Equipment is good , staff is very friendly and the place is very clean.

A lot of equipment and a pool and indoor track. Close to home and I think reasonable for the price.

Excellent place for families and kids, with good indoor water park for our cold winter months!

Our family loves the Princeton Club! Our children both take tennis and swim lessons, I participate in group classes and individual training and absolutely love my trainer Tyler. I think all clubs deal with machines being packed or needing a little work yet with the amount of equipment they have it s easy enough to find an alternative if needed. The club is always nearly clean (I wish others members were a little more tidy). The only thing I wish was that the family locker room had more space. We are in there obviously because we have a lot of stuff because we have our children with, and the lockers and just not big enough.

The gym is nice although if you are going to sign up for a membership make sure you can commit. I had to move out of state for a job and its taken over a month to get my membership cancelled. Its an ongoing battle still. The staff is clueless as to how to run a gym.

Great equipment, inside and outside pool are fantastic.

Best facility in the area. Expensive, but you get what you pay for. Onsite daycare was very helpful. Pool was nice for families and having lap lanes for those that wanted to swim. Enjoyed our visits there, but moved far enough away that it no longer made sense to keep paying the monthly fee.

Very clean and a great variety of equipment. They have plenty of classes and events to keep you trying new things.

Don't ever have a problem with this gym because they will not release you of your contract, even if you offer to pay a cancellation fee. Read every single word of your contract before you sign it! What's worse is that they caused the problem, not me, and they will not man up to their mistake or offer any kind of solution! Worst customer service ever.

This gym is terrible. So, trying to get some use out it, we go every once in a while so my son can swim. We have paid for 3 expensive rounds of swim lessons and my 7 year old still doesn't even dog paddle. The lessons are terrible. Every single time I go there to use something it's broken. The sauna hasn't worked well in all the years I've gone. Every time I call and ask if it's working they have no clue and don't even know where to transfer me to to find out. The phone in the ladies locker room has been broken for God knows how long, the railings are all chipped, the equipment is old, the classes are mediocre, the childcare area is filthy (my son gets a cold every time we put him there so we started paying a sitter so we could work out!) and the lap pool is a confusing distance with only a couple lanes. It needs serious updating.

I couldn't be more irritated with this club. I want my membership ended! I'm not even asking for my money back, just END IT, so I can find a good gym. Thank you.

**UPDATE - My membership was terminated.

No basketballs given out after 10pm because they re locked up? What is your basketballs made out of gold? That s jokes

Good place to have a membership. Could use better equipment in both indoor and outdoor pools.

Nice people, equipment, pool, clean facility, etc. Fun place to work or workout!

Gym membership prices for single adult male.
$70.00 with 12 month contract.
$59.00 with 24 month contract.
Cancelation of contract is not allowed.
Limited use 2 day guest pass may be provided upon request.

24/7 hours. Free childcare. The group that hoops there seems to have grown as well.

Clean facilities and friendly staff. Great for all fitness levels and skill levels if you play sports

If you sign up here, you have to be willing to commit. I moved closer to my work, and my commute here is 45+ minutes depending on traffic, emailed and met with membership services, Never got a response from their general manager. Honestly am really disappointed in this service.

This is a great place for just about everything. They have everything you need for whatever work out you would enjoy! They even provide the relax afterwards!

Love this place, I m upset somebody stole my wallet from there with my guest passes while I was playing basketball with my daughter. Overall love this facility.

I was one of the original members. They do a number of things well, but this club has shockingly bad tennis courts. Inside the ceiling is low,and the courts are too close. Those issues are nothing compared to how bad the outside courts are. Those courts are faded and cracked. I've never seen courts this bad at a club. You would only expect courts like this from underfounded city courts.

If your anything other than caucasian do not go here. If you do go here, don't go when Amber is there. I work for a dealership nearby and we have a deal with the club to try out the club free of charge. I went there with several other employees i work with. Asian, African American, and caucasian. The first day we went there to sign up for our free trial, Amber signed up the caucasian employees with no questions asked. However the Asian and African American employees had to hand in their drivers licenses, fill out extensive information. We all had flyers to go in and get a 1 month pass. Amber, took our flyers and told us to our faces that our flyers look "made up" and that we could have a one day membership and then said we can never come back again. Those were her exact words. She didn't bother showing us around or anything. She treated us like dirt and followed us around. We were all in shock and as soon as we got to work the next day, we talked to our general manager. He contacted the general manager at Princeton club who personally came to our dealership and gave us 2 month passes. So we go back the following day. Amber was not there. It was a younger gentleman around the age of 25 i would say. Very helpful and respectful employee. He signed us up no questions asked. Then a couple days later we went back. I wanted to try the Tennis courts out and asked Amber about renting a tennis racket. She told me they don't rent out tennis rackets. I then saw some tennis rackets hanging on the side for sale. So i asked her if she can give me a price on them. She shrugged her shoulders and walked away. I was confused as there was a huge sign hanging when you walk in that says "racket rentals". So i went back a week later with all my fellow employees again. I asked the employee at the front desk about the rackets because at this point me and my friends had felt discriminated against by Amber and we really like the club and wanted to give it another shot. The employees at the front desk told me they do in fact rent rackets and gave me the pricing and everything. We were also told by the young man that signed us up that we could bring a guest to try out the club with us. Amber however had a problem with that. We were in the middle of playing basketball. We had checked in at the ladies working at the front desk, made our way to the court with our friends and started playing. Amber made the girl at the front desk pull us off the court and go to the front desk and pay 15 dollars for every guest we brought. We told her we had brought our friends a couple days ago as part of the free week trial for guests. And she threatened to kick us all out because WE were giving HER a hard time. This whole promotion we had through our dealership was supposed to allow us employees and our family and friends to come try out this club. And if we liked it, we could get a membership at a discounted price. After the experience I've had here, I wouldn't recommend this place to my worst enemy. Im a US born citizen. Why should i be treated differently because of my skin color. We were all going to join this club because we liked it. But now we will take our business down the road to the YMCA where we were treated much better. I don't recommend this place to anyone. The worst part is Amber signs new members up. Shes higher up. Its absolutely unacceptable for anyone to discriminate against members like that. Especially when your running the place. She would single us out and watch us while we were there like we're criminals. She told us we were trying to "sneak in friends for free" when we checked in with the ladies at the front desk. We only had a problem with her there.

Great people here! Some equipment could be upgraded but overall a great place to workout

Great both inside and outside pool. The swim lanes are always occupied but in summers with the outside pool open this is not even an issue. The exercise equipment is state-of-the-art.

Clean, spacious, and as long as you can avoid prime time, there is more than enough Machines or equipment to get your workout in. Indoor and outdoor pool are also nice, clean, and well maintained.

Love this place. I workout all the time and it's always enjoyable. Nice staff as well

It is clean, the pool are is great. They are updating and have many classes and professional trainers

Fine place, but no options but a 12-month contractual commitment. In these trying times I can't guarantee I'll be able to use the club for 12 months and I can't be alone. Bummer.

The best cost effective option if you are a tennis player, plus they have everything there. It's open 24 hours. I have been a member since it opened.

Favorite place to workout. Anyone can work out here - even people that are very incapable of working out and are scared of getting laughed at. The staff are great and everything about this place is truly convenient. If you live anywhere in the Southern Milwaukee area, consider this to be the place you choose to workout!

Great place to get a strenuous workout. Also, good place to meet people.

I loved how it was clean, many variety of things, and there was a 5 dollar bill on the ground too.

Amazing gym! They have everything you would ever need in one building. Very clean, something I always look for. Brian, in member services is kind, patient, and very knowledgeable. I also frequent the Subway inside. Emma is always pleasant and makes good suggestions for when I don't know what to try. Every time I go in there she is working hard, making orders, showing her coworkers the correct way to do things, or cleaning. Her dedication is something you don't see very often in this younger generation. I would recommend the Princeton Club to all my friends and family.

Where do I begin on this club's greatness? Literally THE BEST fitness facility I have ever belonged to, which made it all that much harder to leave when I moved out of state this week. But I wanted to be sure to tell all the Wisconsinites out there that this is the gym for you! I've been a member since 2006 and can't tell you enough positive things about it. Outstanding staff and service, the cleanliness can't be beat, terrific indoor track, basketball and tennis courts, an infinite amount of classes are offered throughout the week, an extraordinary aquatic center, as well as a brand new swimming pool (seasonal) outdoors. And with a schedule like mine, having access 24 hours a day, 7 days a week is fantastically convenient. While there are times throughout the day that are busier than others, I've never experienced any problems with heavy crowds and/or being able to get on the machines when I want to. An extensive collection of the latest and most advanced equipment. Free child care offered as well, not to mention a Subway restaurant inside! Who could ask for anything more?? Really, the list goes on and on with all great things this club has to offer. To top it all off, I'm in the best shape of my life thanks to all the above. The Princeton Club has truly changed my life for the better, and it will definitely do the same for you.

Fox news on almost every channel that you are forced to watch while working out. In the locker room they talk all kind of bigotry. ( I edit this review after the response below. The response is 100% inaccurate in terms of the TVs and channels on them. When I wrote the review, in terms of news channels, there were 0 (zero) CNN or MSNBC and 3 FOX TV channels. These are of the 12 TVs downstairs, which are the only TVs available for general view, and they are set by the club, you cannot change it, - I tried several times-. This area covers a large section with all cardio and some more at downstairs. In the response the owner says, there are other TVs you can change the channel if you use other areas etc. The viewing region covers a large portion of all the possible equipment downstairs, so are we supposed to not use that whole region if we don't want to be exposed to this one-sided political nonsense?)

I'm pretty surprised at a few of these negative reviews. The Princeton Club is a great place to work out. Clean, very well maintained, state of the art facilities. Nice staff, very accommodating, great location, never overcrowded. Love the racquetball program, run by a state champ. Downgraded my review Jan 2014... seems to be overcrowded lately with the "new years resolution members"... I suppose that is predictable, but the parking is a bit more difficult. Also, lately the racquetball courts are not kept clean.. always dusty/slippery which can be dangerous. Some disrepair here and there as well.
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Looking to join a gym but after reading these bad reviews this place sounds horrible to deal with!!! Will pass this one by and feel glad to do so.

Love the Princeton Club! I have never belonged to a nicer gym! I feel motivated to go workout because it's so nice! To be honest, it's my favorite part about living in New Berlin!

Been going for only a couple weeks now and I love it. Always open machines, pools are great and locker rooms are clean.

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