Highcliff Veterinary Practice Review

I have been to Highcliffs with one pet or another for quite some years, all the staff are brilliant, the really do all love animals of all sizes. They are always willing to go that extra mile, their care and attention to every details is incredible. When I lost my old dog they were so great I felt at ease with every step. They are all excellent.

Great Vets, we've taken all our dogs there always treated the dogs well, sadly we lost 2 of our dogs a while back, had great respect & compassion the way they helped us & Brandy & Jake R.I.P.
Now Buster is also seeing them, not sure if he's as keen visiting though ; )

Fantastic vets and staff who are always helpful. We had recently taken our dog in for major surgery and the service was 5 star. Well recommended to anyone. Well done to all.

Went in there today just for some advice on fles and they refused to help just because I haven't been in for a time . They have had hundreds of pounds out of us over the years. Will be going somewhere else from now on Rubbish vet

Caring approach shown when my dog had to be euthanized.

Last night (4/5/19) I had to take Beans cat to Brantham hospital facility. He d been unwell for some time and I d been chasing it round for weeks. After blood tests, urine tests, X-ray and two thorough physicals at another vet practice, who kept telling me everything was normal despite him either not eating or vomiting violently when he did, I was at my wits end. Saturday morning he was very lethargic and didn t pick up at all. At 5 o clock, in total despair and worried about the amount of discomfort he was in, I rang Highcliff Brantham. A 45 minute drive later he was there. Marie examined him, and gave me the list of options and what she thought. I left him with the possibility of surgery but that was dependent on blood tests and the results. Marie scanned him (which hadn t been even suggested before) and did the bloods. Sadly the option of surgery was no longer there. It turned out that our Beans was, as I kept saying, very unwell. With the blood results it seems it was more than highly likely that the monstrous blockage he suffered was very probably lymphoma. Marie called me twice to update me in a 3 hour time frame. They made him as happy as possible with pain relief and fluids until I could get back. He passed peacefully away surrounded by those he knew and loved.
I cannot thank them enough for the way everything was dealt with. Finally I felt that he was being looked after properly. I know the outcome wasn t a bouncing back to life cat but I think, his condition having been missed for so long by others, it was inevitable. Highcliff team, you are amazing. I thank you from the bottom of my heart for all you do

Sharron M Wilkinson

Great staff, they care about your pets more than the profits I would recommend Highcliff veterinary to everyone.

Great place, great vets, great with my animal. Couldn't ask for a better surgery.

Well organised system in place to protect customers and staff during covid. Friendly staff and very accommodating. Very knowledgable and explained in simple terms what was needed. Seemed expensive at first for a guinea pig, in hindsight she is recovering quickly following the vets advice and medication provided. Would certainly use again, hopefully I won't have to!

I can t reccomend Highcliff enough. The staff are lovely and always welcome my dogs and make a fuss of them. I totally agree with other reviewers that they always put my dogs first before profits, and the vets are always aware of any social media hype about jabs/medication and happy to answer any questions and put my mind at ease.

Highly recommend Highcliff vets. Used them for routine pet care and a complicated series of tests to export a pet abroad. Staff are professional, friendly and always make time. Without Richard's help chasing test results, double checking paperwork and working in his own time, my dog wouldn't have been able to fly.

Vets always very knowledgeable and staff helpful too.

Went to take my cat for some surgery for the first time here - fortunately all went well.

Everyone - from the vet to the nurse to the reception staff - were all very friendly and helpful.

While they aren't necessarily the most technically advanced when it comes to appointments they do make up for this with their friendliness. Most importantly you have enough trust to know they will do what they say. As I had only been there for check ups previously it was good to have such a good experience.

Excellent vets. Knowledgeable, helpful, and compassionate.

Excellent local family vets, kind and helpful. Helpful as well when you have a busy lifestyle and need to book an appointment by email!

Camping nearby when I needed a vet urgently for an elderly dog. They fitted me in and were extremely kind and helpful. No padding of the bill; explained choices and gave me options. Excellent service.

Have been using this veterinary practice for the last 4 yrs. The care that is given from all staff is superb.

They really care about your dog. Very quick and efficient.

Friendly vets! Brilliant services and plans available :)

Been with this practice for years. Our precious pets always get great service and care.

Very friendly, caring, always happy to help. Good with appointments.

Great vets, so helpful and friendly and always quick to help even if just for advice. Wouldn't go anywhere else. They even sent handwritten Christmas cards out this year!

I would highly recommend, they show great professionalism as soon as you walk in the door. They always give gold star treatment and you know your pets are in safe hands. They explain things clearly to you so you understand exactly what they are going to do and they treat every animal they see as if they were there own.
I sadly had one of my boys take his last breath Saturday night and the vets did every they could. They showed great compassion and nothing was to much for them. I even got a card from the practice a few days later offering me there thoughts in this hard time. Now to me the small touches like that go a very long way.
Great vets practice and I can t thank the Hadleigh and Brantham practice enough.

Fully recommended. Professional, friendly and efficient.

Lovely girls and staff not just there for the animals, always good animal care given