Had our youngest daughter's wedding on 26.8.2018. ...

Had our youngest daughter's wedding on 26.8.2018. Our intention was to have a simple wedding with our closest family and friends who have taken trouble to travel form Australia, Germany, UK and other parts of Sri Lanka.
I booked 10 to 12 rooms at the hotel for some of them to stay and informed the Organiser to allocate rooms closer to the function hall (0n the same wing) so that they will have easy access to the rooms if needed especially families with Kids. This was completely disorganised and were given rooms of the other wing causing a great difficulty. Also the Suite I have reserved wasn't ready at 3.00pm in the afternoon (Function commencing at 4.00pm), and eventually had to cancel it. Noticed that the staff morale was very low and venue does not deserve to have a 5 star rating. Access to the venue was poor and traffic was terrible causing hours of delay for the guests to arrive. Marriage Registrar and the DJ organised by the Event Coordinator were more than 1 hour late to arrive, throwing the function out of timing.
Not a great venue for an important function and doesn't deserve a 5 Star rating.