I got carried away on the recommendation of friend...

I got carried away on the recommendation of friends to let the service of my BMW but again at a large dealership to make, although I have the experience that you will be milked here financially maximum.
At first I had a good feeling, until I held the bill in my hands ... It was built without informing me parts that are extremely! are expensive and just written on the bill. Sorry, that you probably "passed by" each other. I finally paid anyway and wanted to check off the chapter. The account manager wanted to report to me the next day, which resulted in the fact that I called him the day after next, because nothing came. He promised me a little compensation, which he would take care of right away. Two weeks later, I still had no feedback, whereupon I had to call him again. Now (3 weeks later) I get a discount that is significantly lower than promised by the account manager.
The fact that the discount was anyway only a means to calm me for the moment and in no way make amends (10% of a grossly overpriced bill), is one thing, but now that I am against the agreement, a discount of Only 8% hold in my hands, then I feel totally kidding (to say the least).

Technically all right, but for me this was the first and only time in this workshop. In the front around friendly and behind them they stab you - metaphorically speaking - the knife in the back!