Heartland of Kendall Health Care Center (HCR-Manorcare) Review

Very unprofessional staff and receptionist. I went for an interview, and the front desk is a gossip headquarters ..

The atmosphere seems to be ok
However the social work department leaves a lot to be desired. Husband was here (double amputee)
all this happened within 2 months , needless to say
we did not have a lift or ramp in place for him tk get in and out of the house.
After leaving numerous messages for the social worker to contact me, concerning an update, i didnt get a call until 3 days before he was scheduled to be discharged.
My question to her was, what is your job description, what am I supposed to do, you are contacting me 3 days prior to discharge, how is he supposed to get on and out of the house.
Seemingly , the patients are not their concerns, their concerns seems to be centered around, doing the minimal, so that I can get a paycheck.
SAD!!!! one thing for sure you or your loved one (s), very well may end up in a place like this and you would want someone to treat them better.

My sister was there under rehab it was ok then when we wanted her to stay under nursing care they informed me it would cost 18,500.00 a mo. I asked 3 times on the price and was informed it was a month. They like money.

I would like to thank all the clients for their reviews! I did not have a family member or friend that attended this facility. I rated one star because you had to rate in order to post a comment. I was researching a facility to accommodate my Mother. This will one will be crossed of my list.
I have worked in the medical field and know first hand of such facilities that rake in the money and cut back on staff . The majority of the clients received substandard care that could have resulted in tragedy for their family members. Upon reviewing the dates of the comments posted, I found that they range from older to newer (less than 4 months old). Stemming from the same pattern. Not enough staff. This is still being accompanied with a generic apology.
I am truly sorry for the families and friends that were subjected to this abuse and negligence. Thank you all for your reviews and like always everyone is in my prayers.

Extremely impressed!!! My grandma and I owe the HUGEST shoutout to Miss Felicia, whom by the way is a GENIUS. Staff here is so dedicated, so kind and so attentive toward the patients. Rest assured that your loved ones will feel like they re staying at The Four Seasons. Thanks so much to everyone! Because of you all, my grandma made excellent progress in her physical therapy/rehab and is now back at home. You guys are the absolute BEST!

DO NOT SEND YOUR LOVED ONES HERE!!! THEY CLAIM TO BE A 5 STAR FACILITY, BUT THEY ARE NOT!!! This place emits a strong smell of urine and feces, and is very unclean. MY mom was here to undergo p.t and build her strength. They left her all night to fend for herself ALL NIGHT, and refused to help her go to the bathroom after a major surgery. They ignored her calls for help. She had to endure much pain, and toughed it out to take herself to the bathroom. She could've fallen which would've broken open her staples. With the exception of two nurses, this place was extremely neglectful. DO NOT SEND YOUR LOVED ONES HERE!!

I went there for an interview for a CNA position as soon as I walked in there was the receptionist a nurse and another staff member. They just pretty much starred at me and then started laughing. Then 30 seconds later the receptionist says, oh I didn't see you. May I help you? I was so upset I just walked out. And the messed up part is that I personally know someone that resides in this manor care smh.

It was a blessing for my mom to be at this facility. From the director, to the nursing staff, CNA staff, physical and occupational therapists, and other staff (including the hospice staff) I was impressed and grateful for the care and concern shown to my mom as well as to family and friends that visited. There were a few glitches but we worked through that. I am grateful to God for leading me to choose this nursing home. May He continue to bless them in giving care to those in need.

My grandma was at this facility for over 2 weeks after suffering a broken femur. This review is just on things that took place when I was there visiting and from what she had told me. Many times she would push her call button and nobody would show. At one point she had to call family at home and ask them to call the nurse's station for her because nobody would come to her room. When she initially started her I.V. the nurse did not know how to even set it up and had to have somebody come in to show her. Then several times daily the I.V. machine would shreak and beep because there was an error. Not only did nobody know how to fix it and they had to wait for another nurse, and another, and another to finally come in. Only to have it start beeping again minutes later. One time I was there we pushed the button, nobody showed so I went to the hall to wave down a nurse and she rolled her eyes she had to come in to fix it. They took her out of her bed and put here into her wheel chair for PT, and even though she has limited strenghth, mobility and still in pain from her surgery left her sitting in her wheelchair alone in her room for hours. Her first week there her room was cleaned and all her get well cards were thrown away. On two of our visits there were dirty gloves laying both on her bed and floor as well as bandage wrappers and syringe lids. It's embarassing how they treat our elderly and clearly they have no shame if this is how it's happening in front of the public also. They then released my grandma, who tried to appeal and lost. She returned home and her nurse sent her back to the hospital because she should not have been home.

This place was warm and welcoming from day 1
From the director Chris all the way down.
Nurses Cnas houskeeping food service workers all friendly and made my moms stay safe and secure

STAFF HAS POOR ATTITUDE, VERY RUDE AND UNPROFESSIONAL OVER THE PHONE.

My mom is at this place and the staff is awful. Have to call the Administrator for everything the staff members are supposed to be doing as their job. From bathing her, to changing her soiled diapers, to propping the pillows behind her correctly to take pressure off her wound, etc is a struggle to get them to do! The Administrator doesn't return phone calls, is always in a meeting or unavailable! Have to keep calling him! She was there before and the call lights would be on. I would go to the nurses station to find them standing around gossiping and ignoring the patients. Then they would get attitudes like I was bothering them! That was before Covid, now they just do whatever unchecked!

My dad went there for rehab. Terrible place. Not a 4 star place like I heard. The unit he was on was dirty. The placed smelled like urine as soon as you walked through the front door. His room looked like a storage closet. Had about 4 wheelchairs in his room and the room was for only 2 people. The therapy program was good, but that is about it. Let me start with the second day he was there. I had gotten a message on my phone from a nurse around 1130pm. Stating her name and also calling me by my name. Her message started out hi Miss Teresa i am calling in regards to Mr. Something. I was like Mr. Something they don t even know my dads name. When i tried calling back i got no answer. I thought i needed to get into my car in the middle of the night to drive over there to see what was going on. Finally i did get a hold of someone after several attempts. The next day when I visited, he was a sleep. His call light was on the other bed no where in his reach. He also was very lethargic. I have never seen him that way. The following day on Monday he seemed better. Tuesday when i got there the tech was changing his bed cause she said he urinated everywhere and she dosen t know why. I asked my dad what happened. He told me he didn t have his call light and couldn t get up by himself and didn t want to urinate in the diaper. I was like diaper. I called the tech in to ask why they were putting diapers on him and not getting him up to urinate. The response was oh no he can t get up. So up until the day he got there he was getting up in the hospital with one assist and then he goes to rehab for therapy to get better and he is getting worse. So for 5 days he was in a diaper and not being get up to use the bathroom. This was terrible. I also asked them if they could take him to dining room for each meal, not once was that done. First couple of days he had no roommate. He had only one functioning TV in his room. So when he got a roommate they had only one TV. I asked the nurse if he can get another TV. She said they would get him one. That never happened. I could go on and on about the place. I would never recommend this place to anyone. Stay away. Terrible and dirty. He was on the northeast wing.

My mother is a resident of ManorCare. I am so impressed with this facility. I live in Austin TX and due to Co-Vid, I am not able to see my mother. She has serious ailments, which requires total care. Everyone, that I have spoken too, since my mom was placed there, over a week ago, have been exceptional. From the operator who gets me to everyone I need to work with. The nurses who are mom's angels. The administrative staff that has helped me transitioning mom to this wonderful facility. I highly recommend ManorCare Oaklawn West if you have a parent that needs care. May God bless you all and Thank You. Minerva Arroyo, Austin, TX

Some of the nurses have snappy attitudes. I called to check on my Mom and the nurse had a nasty demeanor.

I wouldn't choose this location again. The BIGGEST issue is there is not enough staff. Both nurses and care assistants. Mom's first day there she arrived around noon. We did not meet the nurse until about 5 p.m. He was there all night and the next morning although he was moved to a different part of the facility in the morning. How many hours are they allowed to work? Mom would hit her call button for bathroom needs only. She had just had leg surgery and wasn't able to walk on her own yet. More often than not, no one showed up on time. I eventually requested a bed pan so that if the staff didn't show, I would roll her on a bedpan myself. I would clean her and empty the bedpan. I took care of setting up her meals for her (she had a stroke 3 months before the leg surgery). I even changed her bed sheets on two occasions. I would pull clean sheets off the cart in the hallway. I bathed her on a couple of occasions too. I was the one who attended to my mother mostly. The nurses and care assistants were assigned to too many patients to be able to help any of them they way they needed to. She was there for two weeks, so it wasn't a matter of a bad day. The staff was short both weeks. Maybe they don't have enough money to get more staff? But the patients are suffering. The worse mistake was one nurse, who was NOT assigned to mom, came in to "help". He was giving her her meds. I had gotten in the habit of asking for them to name the meds they were giving her because meds were being added without me being notified. On this particular day, when I asked, he mentioned a med that she had not been taking. I asked what it was... it was for nerve pain. I asked why that was prescribed to her and why I wasn't notified. He said she is supposed to be taking it, it's on her list. Again, why? She was not complaining of nerve pain. He excused himself to check and I never saw him again. About 15 mins later her actual nurse came in with meds. When I asked about the nerve med, he just shrugged gave me an insincere confused look and said, "no, she's not on that medication". uh-huh. He played if off like the incident never happened. They were going to give her medication that wasn't even prescribed to her. Yes, there is a urine smell in the facility, but I think the short staff and extra hours worked by the nurses is the major concern.

Family member here had a stroke and honestly I don t find anything what people say bad, I see that s he s getting better, I haven t seen no bad attitudes from staff, very polite staff, they change him Quickly when needed, they bring him food, they change him and I can 100% say I m glad and appreciate for all the help they are doing for us. The staff talk to him and are very polite to all of us

The guy who manages the place, ACTS LIKE HE OWNS IT, EXCEPT FOR THE WAY YOUR FAMILY IS TREATED, THEY NEED SOME REAL INVESTIGATIONS DONE OVERNIGHT!

Would not recommend this place at all!!! Poor communication skills. My father was placed there, he fell twice (No fault of theirs) but we weren't told that he was being transferred back to the hospital he came from. Then we were misinformed, what hospital he was in, we were on a wild goose chase trying to find him. It was a mess!!! Awful at communicating.

I was there for 2 months nice people except for the food which was terrible I had a nice time getting better after losing my right leg big shout out to Andrea and Patrick made everything very good for me Thanks so much.

This place reeks of urine. The room I visited was not clean.

Besides the smell which I don t mind because I understand that it s a place with many elderly people and other disabled people who need cleaning and need to be taken care of, the staff is very polite haven t had NOT one bad experience, I m glad that the staff acts quick and the family here doesn t have insurance and they take care of him very well. I love it. I thank everyone here doing there best to help

Poor management and supervisor would not recommend it to anyone

DO NOT SEND YOUR LOVED ONES HERE!!! My mother was placed at this facility to get physical therapy and gain weight and strength to be able to come home. Under their "care" she fell twice, had cuts and bruises all over her arms, legs, and face, along with a large cut above her eye. I wasn't made aware that she was disoriented and had been sent to the hospital for head scans after a fall until the hospital contacted me for information!! In addition, she got sores all over her back and foot. I asked the nurse if they were treating it and she then grabbed some antibiotic ointment and tried putting a dirty sock over an open wound. My mother lost 6 pounds while there, the complete opposite of what should have been happening. I called to talk to her and she could barely speak. I rushed there and the condition she was in was mortifying. Her eyes were crusted shut, she was dehydrated and so very emaciated. The nursing home claims they are not responsible for what happened. Deplorable! I took her right to the ER and within a couple days of myself and their nurses, we got her up and walking and she had gained 4 pounds. Please, do not let this happen to your loved one. I was nieve and never had experience with having someone needing to be at a nursing home, I had no idea these types of things went on

This place is unclean no love they dont care about your love one . You will do better by putting your family in a cage ..the state need to come in .and the smell is.so terrible it will make you sick they treat them bad

Cant get ahold of anyone there and its impossible to leave a voicemail or get a call back. How can I get in contact with someone? Noone picks up the phone! Its urgent regarding a patient there.

Left several message regarding concerns about a family member. No return phone calls.