My mom is at this place and the staff is awful. Ha...

My mom is at this place and the staff is awful. Have to call the Administrator for everything the staff members are supposed to be doing as their job. From bathing her, to changing her soiled diapers, to propping the pillows behind her correctly to take pressure off her wound, etc is a struggle to get them to do! The Administrator doesn't return phone calls, is always in a meeting or unavailable! Have to keep calling him! She was there before and the call lights would be on. I would go to the nurses station to find them standing around gossiping and ignoring the patients. Then they would get attitudes like I was bothering them! That was before Covid, now they just do whatever unchecked!