Nice to see a different place, coming from Nottingham and from a two person working family, yet still in the bottom 20% it feels bizarre that people can afford this lifestyle. Personally eating steak along a counter, side by side with strangers isn't my thing, even if I was rich they do however sell many lovely items.
The famous store. Massive and great for touring and just for the experience.
Service seems to be back.... what a pleasant experience today.
Nothing is sign posted and whilst staff are extremely apologetic that it took 3-4 stop and asks to get to them, it makes for a very unpleasant shopping experience. This store is not well designed for strollers or wheelchairs. Essentially, for the able bodied only. Paying for a juice took 4 x redirections to a cashier who was willing to serve us. Good luck trying to find a toilet!!
Amazing shop centre. Unfortunately too busy as I came in December. The only complaint is for the bloody department with the bloody fur!! It's disgusting!! We're in 2019 almost!
It had been years since our 1st visit to Harrods, & my, how it's changed! The elegance is profound, the number of staff at each counter ensures you never wait for assistance. The decor is breathtaking! The food court is absolutely mind blowing!! Easy to spend an entire day here, and a day's wages as well, but definitely worth a couple hours of your day. Enjoy!
I am extremely disappointed by the no dog policy in store and parking. It s ridiculous that since the pet department has been removed they ve became so strict for no reason and they don t care about about their clients needs. As well the staff in some of the departments is not what it use to be. Nothing extraordinary about then the building itself of course. Harrods just kept the fame of the name but is not carrying about their clients like it use to be. Now is all about data collection and push for sale. Too obvious and disappointing.
Ridiculously busy, very crowded and stressful to try and walk around and shop properly
Very nice place and great customer service. Everywhere you end up in you feel comfortable. Great for a visit but not practical in terms of spending. Though if you've made it, why not pay 5 pounds for a pomegranate:)
Harrods used to be an iconic building in my eyes, but since the new owners have takin over many years ago the place has gone downhill. The layout is horrible and the interior decor is terrible. This place needs a whole new approach.
Bit on the pricey side for your big shop but food was ok
This store is so big I can get lost in there. I love the choice of clothes and food. I always spend a lot. It is so clean and bright. The staff are very professional and helpful.
Spent a lot of my early working life there, absolutely love this place.
Thank you for the hospitality. Had an amazing afternoon.
Go for the food and nothing else. You won't be disappointed.
I would suggest to take a visit in Harrods for it's interior design. It looks fantastic, really elegant. However, I don't suggest to have shopping there. Firstly, the shops arrangement is really messy. Hard to find the shops.Secondly, I think it's not enough fresh air. I feel very uncomfortable.
Worth to go for their merchandise. However, outlet village still are the best shopping place if you are looking for discount items.
Five floors of posh, really posh, stuff....overwhelming decor, tea room experience really special..... No negatives...(except not enough money!! )
Didn't see the sign saying don't take photos..oops...
Just as you'd expect... Outstanding customer service. Great service in the menswear department at Gucci as dad shopped the kids and I were offered refreshments. Kids department had a good range of toys and the perfume department service was great too.
best place to shop for luxury shopping all big brands available under o e roof home and furnishing departments are exceptional kids luxury section is also unique you will best choice in liquor section which includes princess Diana memorial in the basement no doubt that's the most exclusive mall in the world with best of the eateries and Harrods own signature tea cookies cakes chocolates worth experience for
must visit place if you love luxury
Always a pleasure, first visit in over a decade as I moved away, but still as amazing as ever.
If you get a chance try the millionaires shortcake...it's awesome!
Breakfast at Tiffany's exceeded my expectations! Great, friendly, professional , prompt service with the touch expected from Harrods. Worth every penny and surroundings are tastefully and beautifully done. A visit to savour
My favorite stop in London, only for the food shopping though. It s so amazing with everything they offer.
Fantastic place for shopping , very elegant , super clean , nice staff .. must visit
Kinda confusing to get around but otherwise loads of brands to see and buy from
This place is very large and hard to look everywhere also requires you to have a dress code which is quite inconvenient and makes life very difficult but it s a nice place to visit with a partner
Well, its Harrods. What can you expect from Harrods? Expensive & luxury shopping items from top to bottom and beyond. The Christmas World is a bit boring and better Christmas presentations / decor can be found elsewhere not in the Christmas More
Fantastic afternoon tea. Waiting staff very knowledgable of there teas and coffees. Food was lovely and what we couldn t eat was boxed up to take home.
Food was amazing definitely go back next time I'm in London
Lovely to visit ,but very hot inside,seems no air conditioning. Although you get a store guide of all floors it's very hard to find rest room/ ladies/toilets.only found by tiny baby and female in middle of floor plan. Not on ground floor. Only mentioned as parents room/ baby change!!!
Great 0lace to visit, food hall has since brilliant things you cant get anywhere else's. And the staff honour their way to assist - top draw
Harrods calls for a traditional visit when in London. Check it out for window shopping and getting some great snaps of those windows and other displays throughout the store. I don't really recommend buying anything there as it is over-priced. But, it is wonderful to tour the store. Also, there are several restaurants throughout the store. The food hall downstairs is a great place to get a quick and good quality meal. Check it out and maybe pick up a teddy bear.
Such an icon of London and mostly why we go to check it out. But this time I went to celebrate my sister becoming an English citizen so enjoyed some time at Harrods Tea Rooms. The staff were lovely and very accommodating with my son who decided it was nap time (also good for everyone else around). We had a champagne afternoon tea which was lovely and as expected but nothing spectacular. The whole experience though was great.
Very Nice place to go shopping if you can afford it.
So beautiful and great selection of almost everything!
It's always busy, but the variety and scale is what makes this place good. Kids could spend hours here as there lots of product displays for you to try before you buy. Food hall can be hard work with a mount of customers but everywhere else is easy to shop.
Good products, very, very expensive and not for me on my budget. Nice to see how the other half lives though.
Very good shopping mall. And it is very well organized. Also found lot of collection. Worth for visit.
Hemant sheth.
Experience like no other! Harrods staff and restaurants are simply amazing.
In 10 years it is history devoured by the big internet world
Opulence personified, this place has all the luxury one needs and can afford.
Love. Collecting points and 10% days, free deliveries etc are all addictive.
Staff are very helpful and some informative.
I could bore people with what I learnt about perfumes.
Great place to visit. Really enjoyed walking around.
Always stop here whenever we're in London. Very pricey, but high quality. Very decadent shopping experience. Don' t miss the Food Hall. Unbelievable selection of foods.
The location is wonderful,the hotel and the facilities are great. The breakfast in the terrace is very nice and delicious.
Not so expensive these days. Obviously three are expensive items here,
Amazing place. The food sections were the best, everything looks and (as far as we can tell) tastes amazing. Other shops are great, but certainly pricey. Fun to look either way!
Very fancy store. You can find very rare meats, whole sheep, organic foods and variaty of cheeses from there
I know it may be shocking to not give a glowing review to such a prestigious shop as Harrods and as a Brit I do feel odd doing it. But in all honesty, I just didn't enjoy our last trip there very much at all. We were with our 4yr old daughter and in search of a nice little toy for her. Firstly, the signage and directions in the shop are not very specific or helpful so you can wander around for a while just looking for a lift or escalators. When we did find the toy department, after the initial room, each successive room got hotter with less air. I assumed such a swanky expensive store could afford air conditioning but apparently not for the kids area. It really was very uncomfortable to be in the space. When the toy was bought and we made our way out, we unfortunately chose an escalator bank that must be over a perfume area or something. The air was so thick with heavy smelling perfumes that it was an overload. It was a relief to get outside and breath oxygen again. As much as I want to love the idea of Harrods, I can't actually see me wanting go there again.
I knew they would have the product I was looking for. No is the best time to visit the store is quite and you can walk around freely....
Historical and elegant, whether you're here for shopping or just being a tourist, it's a must to visit this place either by day or night.
One of our fave shops in London, but very busy and expensive lol. But just for visiting it's amazing sooo big. There's everything in there it's nice to see where you could spend your euro millions. this is my lovely dad outside it was his second visit to London,
World class shopping facility that mostly displays top quality products from the finest providers for the last 170 years.Classified as the largest department store in Europe,330 of them over 100.000 square metres,a pretty good definition of luxury a bit pricey for most of us...also mind the dress code especially during the summer.
This place redefined the way to shop. You name it, you will find it here. From carrots to diamonds. Make sure you come with a full wallet you will indeed leave without a full wallet.
Harrods has changed on the last 5 year. This isn't the most amazing and exclusive store in London any longer.
Still sells labels as well as own stock. Customer service is 4 out of 10 nowadays. New store design as well as design bizarre and uncharacteristic.
Used to love going there for little things, large items, lunches as well just for a browse. Hardly visit now. Shame to see this beauty going down.
What can you say? High end, fun, friendly, and the food is incredible.
Fantastic place. Very clean and well organised. Such a massive store that we did end up going in circles a few times trying to exit the store. This place has everything you could ask for but as you might expect, very expensive. Sadly they no longer have the pet section. Would recommend the truffle oil. Tasted a sample and was fantastic. Primarily went in for their grand tea collection. Staff definitely know their stuff when it comes to tea. They have every tea you can think of.
Ultra high end shopping mall with heaps of luxury brands.
Exquisite selection of food items too!
Interesting experience. Incredible displays. Amazing toy department. All truly luxurious.
You need to go look around. Are you wealthy? If you are or you think you are then this is your place. If you like to look at super cars this is your place. Wow I realy mean wow. Lambos Maserati McLarens Bentleys Rolls Royce can I say anymore.
A beautiful selfie spot is by the traffic island near topshop to get a good pic with Harrods in the background.
Went to Harrods for afternoon tea on my birthday. What an amazing treat from my friend. The tea was wonderful. Service was second to none. It was everything and more. Even had a birthday card and a small birthday cake. Harrods you made my birthday special.
Overrated, overpriced and underwhelming. Some very rude clientele.
What to say? Still the most beautiful shop in the world. Although prohibitely expensive, it's worth visiting.
Good love the food hall however alot of tourists and get very over crowded
Best free show in London. The food hall is fantastic especialy the fish counter. Superb place to shop, just marvel at the quality and quantity of what is on offer. Great eating places to enjoy.
Nice place to come to window shop or get a bite to eat. It was just when my friends and I were there. We stopped to by the Daily Dose Counter and got juices and treats - which were delicious! Try the turmeric milk and the almond bites and cookies. Historical ceiling. Bathrooms are a bit far to get to. Not for budget shopping. This is definitely for those who want to drop $1,000s and up.
Those is a great store but a long walk from Trafalgar square . Best to walk when the weather is cooler . You need to use the map beoucher that is offered.
Thanks to james and charlie for GREAT service we received at tudor in the watchroom.
We arrived late and they were both great. Many thanks. Alan and Jack
Always nice for shopping quality and their ranges are amazing.
A truly world class store with word class brands. A classy place to make yourself pampered and ofcourse to indulge in a little bit extravagance. All premium brands under one roof. A must go if you are crazy for brands. For the regular tourist the basement section offers amazing gift shop to take a special and classy gift from Harrods..a worldwide name for your loved ones.I love going again,again and again to this place and still can't say have much of it..It's not a place to shop but everything including the food, cafeteria n even escalators are par excellence..You can't stop yourself in absolutely being love with this place.
Love the discipline and staff paying attention to the customer greeting them with polite manners although it wasnt busy but all of the staff looked immaculate and very much on the ball in each department.Superb service.Went to Selfridges and sadly most of their staff were more on their phones than paying attention to customers approaching their stands.
Perhaps the most famous store in London is Harrods. London's most famous and unique large store is not in the central area but a mile or so away in Kensington at Knightsbridge, next to the Underground Station of the same name.
Not what it used to be. Came here a lot when I lived in London with friends and family and it always had a charm about it, almost the theme parks of department stores and I always spent a fortune. Now it's just a load of stalls with staff behind them, nothing special appart from the price. No idea what's gone on but very sad.
We had a fabulous time seeing Father Christmas.Amazing experience for the Children.
Inside of the building is really nice, old exclusive shop feeling. A lot of different brands, most of them of course very expensive, but also a few more casual, like Nike. However, the crowds on Saturday are terrible, especially on the ground floor. There are barely any signs which shop is where and no map whatsoever, so we spent too much time looking for a specific shop.
Sent them 3 emails over 3 weeks ago and still haven t heard anything back, very disappointed harrods
Shocked to see the food halls throwing away food into plastic bin liners at the end of the day. Give the food away to staff, charity or reduce prices prior to closing, but don't throw away food in this day and age. Reporting and reviewing is the only way to instill change as talking to management hasn't worked.
Shocking level of customer service. Ordered online a gift for my partner on 1 Jun. The first order was dispatched timely but lost in transit by RM. It took customer services three days to respond to my email. Following their investigation (another few days), they decided to cancel & refund and asked me to reorder. To this day I am not sure why they were not able to simply post another item. Second order placed and to this day "is being processed". Again, zero communication from customer service. Today is my partner's birthday, so 20 days after I placed the original order I will have to run to another store to buy the gift. Never again will I shop online with Harrods!
An experience. A must see. Staff are really friendly and helpful despite being "just a tourist" who clearly didn't fit their regular clientele.
Visited the Coffee Bar for incredible food and service. George made our visit extra special.
If you are comparing Harrods with Harvey Nicks... Then Harrods wins hands down every time for several reasons :
1. Staff are polite and happy, 2: there is a sense of unity within the whole shop 3: the decor like the Egyptian escalators and the boarding school trunk style lifts are impressive 4: the brand is inclusive, but still maintains the luxury. In the evening and at Christmas it is pretty with the lights!
Visited Harrods a few weeks before Christmas. It was lovely just having a look around all the different departments in Harrods! It had a very christmassy feel, and was beautifully decorated! Well worth a visit if you are touring around London!
Interesting experience. The staff couldn t be more friendly and helpful, this despite witnessing other customers acting petulantly with staff for no apparent reason .
Let down by having the door literally let go in my face as i was leaving the store by the doorman who was falling over himself in deference to fellow customers being swept out into Rolls Royce and Mercedes cars waiting outside. Disappointing end to what was a good day. Some paracetamol and ibuprofen helped with my resulting swollen ankle!
High profile kind of store. Always chockablock.Its on knight bridge.
Best experience must visit and the food is out of this world
harrods.com
