Harrods has changed on the last 5 year. This isn't...

Harrods has changed on the last 5 year. This isn't the most amazing and exclusive store in London any longer.
Still sells labels as well as own stock. Customer service is 4 out of 10 nowadays. New store design as well as design bizarre and uncharacteristic.
Used to love going there for little things, large items, lunches as well just for a browse. Hardly visit now. Shame to see this beauty going down.