Hansel Auto Group Review

Wonderful service. They roll the "red carpet" and really do go that extra mile. Let's just say 10 miles. Lounges are neat, comfortable, coffee, tea, variety of snacks. They even accommodate kindness and water for those with a pet! Service Woody Mgr. & Team has quick and efficient repairs and help, even in Parts Dept, kind & knowledgeable too. I only go to Hansel Ford =)

My car is in for major service, and I have received attention above and beyond the call of duty from service manager Josh Malliot and the rest of the staff. Thank you for the great service!

Small mazda collection but other then that great experience finally meet a car sales man that I would buy a car from

Inquired about a Civic Type R last week. Few days pass and I get a text message from a very pushy online Salesman. Told him multiple times I was not ready to sign any paperwork. I was upfront about my situation and pricing I was looking for. At first it was all friendly and then he became passive aggressive.

I do not feel I deserved this. The interaction is crazy to me! I suppose I'll take my money somewhere else.

Love this place to shop for cars or have it serviced afterwards.

I bought two trucks and three cars from them and paid off each and every one to the tune of approximately $200,000.00. my income dropped and my score but still in an acceptable range . They turned me away as if I had never done biz with them . It's so disturbing that they seemed to have no customer appreciation . Treated me as if they could care less that I had supported Hansel over the years ... It was, cold , mean and sad

.. Handel Ford Auto Group Is Good and
Great ..
.. The People, who Work's There Are Nice
and Kind To Their Customers Too! ..

the service center is a joke. 3 hours for an oil change and multi point "inspection". having scheduled an appointment didn't help expedite things either. and apparently they were to busy to hook up a code reader to find out why the check engine light is on. they can get me in 3 weeks from now though hah.

Excellent company provided me with the correct and efficient fix for my problem

Service really lacks. They are very pushy and will try and bully you into getting a car. They do not work with you on lowering the price at all and are really rude.

I continue to get the run around on a recall repair. It will be one year in july 2017. They blame it on bmw parts, bmw says call your dealer.

These guys are great. They gave me a fair deal and really made the process bearable. Great staff!

Service is a sham. Can't get through to schedule a damn thing. I want a refund on my warranty

My daughter bought a car from Hansel Ford yesterday and I was so impressed with this dealership. They made sure they got her in a car she could afford and never pressured us into something more expensive. Drew G. our salesman was extremely professional and was more like a family member helping us out then a sales person. This was a 5 star experience.

They took good care of my truck and delivered on their promise's although very expensive

I bought my car used at Hansel group. I have had it serviced here ever since. I have no complaints they have went above and beyond for me on several occasions. I would highly recommend this group to anyone even though it might not be 4 everybody it certainly has met all my expectations.

I was in & out in no time for my oil service & multi point inspection

These guys are absolutely out of their minds. First off I went to go purchase a Ford Raptor with the camper shell. They bring the car out with no camper shell, the back of the truck looked like the just hauled bags of cement in it, the wheel alignment was off, there was a nasty dent on the back bumper and the inside smelled terrible and wasn't even clean. The listed price was 51,999 and after all those issues they tried to sell it to me at 71,000 with 16,000 down. The guy I dealt with was really nice but overall these guys are horrible rip off artist and really like to play games with you if they feel like you don't know anything about cars. BE AWARE FOLKS!!!

Go and see Don at Hansel Mazda, he has taken care of me and my cars for the past 10 years. He's a great guy and will always take care of you. Tell him Randy sent you

Typical big multi-store, multi-brand dealer. Hansel only cares about his bottom line, not his employees or his customers.

Well the fine gentlemen who programmed my phone today 4/24/18 @ 130ish Rocked My World, l had a 2pm app he took me Rt in @ 130ish & programmed my babie fusion phone Sterling wheel 4 me & washed it himself now that's a honey

Great experience without spending all day buying a car

Sales experience is pushy and disrespectful. Seems the only motive is to sell anything to you at the highest price.

I have purchased two different vehicles from this dealership and have been very satisfied

I went to look at purchasing a Mustang. The Bullet they have in the show room is marked up $10,000 over sticker. This is because they can. Reminds me of what happened when the fires came through. Mark everything up because you can.
I was set up with a "Mustang Specialist". I guess an assumption was made that I would not be able to read the window sticker, that's all the specialist did for me. Read me the window sticker.
I have since moved on to Sanderson Ford.
Hansel was a complete let down.

Great place they actually care about their employees and customers. And always go above and beyond trying to do their best. I have red mixed reviews but from everybody I know and I know a lot of people. And everything I have seen in person and heard about I don't know what there is to complain about. But you know what they say about opinions. Everyone's got them

Salesmen running out too greet us....feel like his boss might be a Marine drill instructor or they hit them for being slow....they were professionals.....selling that is

I bought a 2018 MUSTANG GT from them. The best car buying experience I ever had thanks to Heather. She made it streamline. Best car I ever had.

Awesome bunch of people. Top down the best company I have worked for.

I was helped by Regan. He was so nice and warm. He offered me information on the maintenance for my car & recommendation for what needed to be done without me having to spend a lot of money.
The waiting area was spacious and offered free beverages and popcorn, plus several large screen TV's for watching shows while you wait. When they were done with my car, it had been washed and was nice and clean on the inside and outside. I was definitely impressed with the service and staff. Big thumbs up

Very grate and full of good service got to admit it's dang good

This is in regards to the service department. Timely, responsive and clean, though at times the repairs took a lot longer due to staffing issues. They have a fairly good shuttle service 8-5, but be flexible and expect to be together with several people. Drop off/pick up times/schedule is up to the driver. Good for warranty purposes, but otherwise expensive for out of pocket repairs.

Awful customer service we felt discriminated for the seller .... he said we have HORRIBLE credit score.. (580) it is a HORRIBLE cridit score ?? Bad is ok but not "horrible !!!! ... We went to a different place and we get a new car and great deal !!!

Every time I drop one of my vehicles off for maintenance, they can never find my file, the prepaid maintenance plan that ballooned each vehicle's monthly payments. I consider this a part of customer service. Last time they told me I didn't have a prepaid maintenance plan, I reassured them I did. They went back to the file to find it it was stapled to the wrong part of the file. It's to the point that I'll never buy a vehicle from the Hansel Auto Group ever again.

although Ive never bought a vehicle here I own several older Ford's and use to go there alot for parts. they have almost nowhere for customers to park and I've had salesmen tell me i can't park in front of parts. it's especially hard if I drive my 4dr long bed dually. the phone system has changed and I waited over 25 min last week to talk to parts only to be disconnected. they mark up all the parts OVER retail unlike Sanderson or Henry Curtis ford. I was told the owner made that choice. although the one of the parts guys is really nice he must have the thickest, hardest to understand accent for someone who talks on the phone constantly. especially hard to understand sometimes with the mixed letters and numbers ford parts consist of. again not bashing him but it makes dealing with the parts department very hard. example a $55 door switch is $68 through them. a $2 part is almost $5 through them. doesn't seem horrible till you spend alot with them.

I bought my Mazda RX8 here almost 10 yrs ago & it's the only place I service my car.

Woody my service advisor was great as usual. Kept me up to date on the status of my vehicle.

I thought I was handled Very Professionally, People from the phone to the Repair shop did their job Well

Salesman answered the questions I had and gave me no pressure on buying anything at this time. I will be going back and exploring the option on buying something in the near future.

Amazing dealership with an even better service department! Always a pleasure dealing with the people who work at Hansel Mazda!

I have been buying cars from the Hansel Auto Group for over 15 years. Every dealership has been consistently professional and I feel I received a great value. I've bought cars from Hansel Toyota, Henry Curtis Ford, Hansel Honda and Hansel BMW! I will continue to trust them with my future auto purchases!

Shady sales practices. Bait and switch selling. Also sold me a fraudulent service package. Currently looking into seeking restitution through an attorney.

Nice, helpful staff. Clean restrooms and finance person was great. Kenny listened to what we wanted, was patient, and he delivered.

Went in for an Oil change, and and a certain salesperson would not leave us alone, trying to sell us another truck. Although it was a nice truck, we would be in debt for another 2 years.

Everything was handled professionally from when I arrived until when I was handed the key after service....the standard has never changed since my first service...it's the one and only for me....