donald ruddell

Review of Hansel Auto Group

although Ive never bought a vehicle here I own sev...

although Ive never bought a vehicle here I own several older Ford's and use to go there alot for parts. they have almost nowhere for customers to park and I've had salesmen tell me i can't park in front of parts. it's especially hard if I drive my 4dr long bed dually. the phone system has changed and I waited over 25 min last week to talk to parts only to be disconnected. they mark up all the parts OVER retail unlike Sanderson or Henry Curtis ford. I was told the owner made that choice. although the one of the parts guys is really nice he must have the thickest, hardest to understand accent for someone who talks on the phone constantly. especially hard to understand sometimes with the mixed letters and numbers ford parts consist of. again not bashing him but it makes dealing with the parts department very hard. example a $55 door switch is $68 through them. a $2 part is almost $5 through them. doesn't seem horrible till you spend alot with them.