Jonathan Randles

Review of Hansel Auto Group

Every time I drop one of my vehicles off for maint...

Every time I drop one of my vehicles off for maintenance, they can never find my file, the prepaid maintenance plan that ballooned each vehicle's monthly payments. I consider this a part of customer service. Last time they told me I didn't have a prepaid maintenance plan, I reassured them I did. They went back to the file to find it it was stapled to the wrong part of the file. It's to the point that I'll never buy a vehicle from the Hansel Auto Group ever again.