Gwinnett Place Honda Review

My daughter & I stopped in for a oil change on KHLOE.. (Car-gifted for HS Graduation) and while "enjoying" our wait in GPH lobby (which was quite inviting) many sales people busily walked by.
However, we had the pleasure of someone-DJ Milton hopping by on a bad foot :) stopping by to ask if we were ok today/getting help /care for any assistance??? His mannerism was welcomed and thus I decided to check into options for another car. Our EXPERIENCE with this SALESPERSON-DJ was none other than 5 star-GOLDEN. We are now the proud owner of GINA (Car gifted for Med School). It was also a pleasure meeting/speaking with NC Sales Manager-Shon Hood and working with Finance Manager- Sam Whang.
Thanks guys for the warm hospitable treatment and here's to a BLESSED long lived career@ GPH - Fam"

Andrew Sabau went the extra mile to help with a recent non-standard repair. He was available, patient and professional. Wow!

GREAT Service from "JOSEPH SHIN" !!!!!

I really appreciate him that give me a Honda vehicle with great service and great price!

I had a great experience with the recent purchase of my certified pre-owned vehicle. They made every effort to make the transaction a pleasant one, while getting me the lowest price and interest rate.

As usual, I received excellent service at Rick Hendricks Honda on Monday, August 24 , 2020. My favorite associate, Ronnie Butler, has been promoted to manager so he referred me to a new associate, Sotha, who was as nice and as competent as I have come to expect at this place.

All of the employees were professional and courteous. My repairs were excellent and the car looks as good as new!!!!! I am so happy that I chose Gwinnett place Honda to complete my repairs. They even finished the job a week early.

Luis greeted me for my appointment at 11:40 AM on Saturday for an oil change and tire rotation. They were very busy, but I was in and out in 1 hr and 20 minutes.

Great customer service and above and beyond treatment to ensure you are satisfied! Ask for Charles or Kelepha for best deals!

Spoke with the manager, had an issue earlier, responsive and good customer relation skills. My complaint was addressed, and resolved. Thanks

I was in the market for a car for myself in several months and wanted to do some research. I stopped in a Gwinnett Place Honda and was greeted by a young gentlemen Danny Moon. Although I wasn't in the right situation to purchase a vehicle that day, he provided me with excellent customer service and great information that helped me narrow down my options. I will definitely make sure to go back to him in a few months when it is time to buy my car. I was very satisfied with his services and look forward to be assisted by him again.

They always take care of my needs, are honest & trustworthy, and provide excellent service.

I have recently purchased a Honda Accord at Gwinnett Place. I had a very good experience with my sales person Ms. Kay and all the members I met at this dealership. I came back last week due to some scratch in the back of my car's bumper. I would like to thank you Paul W. from Details department. He helped me fix the problem with no charge! What a nice person who truly care about the reputation of his dealership. Customer satisfaction is always a priority! I will definitely recommend him and Gwinnett Place Honda to my friends. Mr. Paul, you deserve a service award:)

I've been going here for 7 years to get my car service and I have no complaints. Jeffery is always willing to answer any questions I have. He is very knowledgeable and always helpful. I will continue to go here and highly recommend it because staff is friendly and nice lounge area to work from.

Bring my 17 CR-V in to replace the shifter. Within 45 min the car was ready. Advisor Steve Shoemaker is fantastic in providing excellent customer service. Thanks Gwinnett Honda

Brandon W. was great when I brought my car in for service. He was helpful and got my service done in a timely manner. I would recommend Brandon W. to anyone who need their car service at Gwinnett Place Honda

I bought several cars from here and Charles Noh is the best salesman. I send all friends to him and also only get my service done from kam chueng. I highly recomeend this dealer and Charles Noh if you need a new car.

Nice new car buying experience. All my questions about my new Accord were answer promptly. I recommend seeing Mr Mansion Button or Danika Windom.

Polite, happy to see customer ;). Late due to traffic and illness
Still had time for service.
My favorite service person

Thanks
Barbara Moore

I was helped by Mr.Kim at this location and he was so nice and helpful. I messed up my credit score in my younger years and he did everything he could to help me get approved. Loved the experience and would definitely buy there again.

Steven is awesome! He was very kind, helpful, and detailed. I have a great experience each time I visit this location and am quite appreciative.

Always a pleasure working with Gwinnett Place Honda Service Dept.

I've had several services from Gwinnett Place, and service representative Rudy Russo has been awesome to work with. He cares about getting the job done right and I trust his judgement. I tend to drive older Hondas because I buy and keep. Having a service dept at Gwinnett Place that I can trust makes this possible.

Very professional. Patience and very willing to assist us with all of our needs and questions. I will definitely recommend Robert Glenn to friends and family. Excellent sales person!!!

Great experience, Great customer service, and quick & efficient! Fair deal as well, so I salute Honda!

I was happy with my body work however the two receptionist need to learn 2 words; please and thank you..i didn't ear either words.

Great experience! Would definitely recommend them .

This whole place is a fraud, when everything is done you realize they conned you. Keep away from here seriously!!!

Kha, Chad, Angele or Marquis never pressured or rushed me to make a decision. They were very pleasant negotiating prices. Angeles' Service Department did a nice job with the additions and getting it to look and smell like new. Love my car. Shared my experience with my daughter, who lives in Decatur, now plans on servicing her Honda at Gwinnett Place.

went to check out some cars because i am expecting a baby. Tommy Suh helped me try to find the right car within my budget. didn't find what i was looking for, but he was very helpful and knowledgeable. highly recommend going to him if you want to buy a car.

The best service in Georgia everything was great Jeffrey Hawes the best service man ever.

We ALWAYS get great service from Gwinnett Place. We drive past TWO Honda dealerships to come here because we KNOW that we will receive honest, quality service at an affordable price. Trevin is the BEST!!! A true asset for Honda. So glad to have Gwinnett Place to take care of our car needs.

I scheduled an appointment online and was able to squeeze me in that same day. I only requested to have an oil change and tire rotation. I ended up getting a filter change too, even if I didn't request that. Overall, I was in and out in about an hour.

Corvousier (?) was very helpful, patient in explaining what I needed to have done for my vehicle to keep it operating properly.
I was disappointed to find that the charging station, to charge our mobile devices, was removed. However, Charlie Q. and Paul Hett showed up and were very attentive to seeing that I had a charger for my tablet so that I could use my tablet while waiting for my vehicle to be serviced. That showed personal interest! I was impressed!!

Excellent customer service provided by Steven Shoemake, he made sure my car be ready on time, and follow up with me about the car performance, Thank you Steven.

Once again, I got EXCELLENT treatment by Brandon Wood at GP Honda. This guy is the main reason I keep going back to the service center there.

Love GHP. Bought both my cars here and always get service here. Everyone in sales, service to even the collision center is friendly, efficient, and very thorough. They do a great job!

Got a '19 Pilot here. Price was great and so were the people I seat with.

I wish I could attach a pictures. I got a 34 point inspection and just went to get my Honda serviced for the first time sense I purchased it. And between the oil and the filters so much sludge and mildew. Inspected????? Yeah right!

Came in for routine maintenance and my technician was courteous and the service was fast

My personal experience with Gwinnett Place Honda to lease a new 2020 Honda CR-V was very pleasant and professional. All the GPH employees interacted with me were quite professional and friendly.

I will recommend GPH to friends and family for their purchase or lease needs of new Honda vehicles.

My family and I bought a 2016 Honda Odyssey from Mr. Mansoor Butt. Our experience was wonderful. He was very helpful, back and forth negotiating our deal, and he made sure he got us the best deal possible. I would highly recommend Mr. Mansoor at Gwinnet Place Honda, in Duluth GA. One of the best! Thank you.

Thomas Mathew Siegel and Jeffrey hawes they very good workers good customer service and good hard workers you guys lucky have workers like them at Honda guinnette place mall.

I had an very pleasant experience with the collision center with zero complaints. Having Liberty Mutual insurance, the undriveable car was towed to the collision center the day after the accident. Matt Paolini dealt with the insurance company directly and he kept me updated with the progess. With being a holiday weekend, the car was done very promptly and was done earlier than my expectations. The car repaired part of the car looks phenomenal. The paint job was blended in very well. One word to describe the whole experience would be "frustration-free" Job well done collision center and thank you Matt. Another plus about the collision center is that it has Enterprise in the same building that I should have taken advantage of.

Gwinnett Honda always gives me great service that's why I keep coming back

Brandon was very helpful. My service was fast and efficient, easy, and I was ready to go in like, 30-1 hour. I even got a layout of what I would need to budget on my next visit and I love that because I m an organized person And need to plan things in advance. Perfect timing and perfect service!

The salesman Rob Glenn was amazing, he was very professional and he has excellent customer service skills. Overall I was very satisfied.

Great Customer service!!! Thanks guys for everything

I was highly interested in purchasing a used 2003 Nissan Altima and I did all of the research on the car and was pleased with the miles and the fact that it hadn't ever been wrecked. I drove an hour and a half to this dealership and when we get there and tell the salesman which one we were interested in, he tells us he "lost the keys" and that we wouldn't be able to look at that one. With that said, he pulls up a Toyota Camry and tells us how great of a car it was (when there were a lot of things wrong with it) and also lied to us about the price on both cars. This is my first time having anything to do with purchasing a car, and the whole time I was very uncomfortable with how he was treating us. My salesman wouldn't take no for an answer and the whole time I felt like I was being scammed. I left very disappointed and I was glad to leave because of how uncomfortable I felt.

Best service I've ever recived ! Michael was super friendly and very knowledgeable ! I just move to the state of GA 2weeks ago, no family,no friend just my children and I. Been stayung in a hotel and I've been so lost and confused in this state. Michael did his best by making me feel like a friend instead of just another customer. He educated me on apartments&which he'd recommend, schools, work/life balance jobs that he'd also recommend, areas that I should stay stray of, along with areas that have great food&entertainment. He literally narrowed down EVERYTHING !! He even got on his computer and started looking up apartments for me...I felt so much better after talking with him. We talked so much that I forgot my car was getting serviced..I lost track of time. He's really nice and you can tell he love his job. He recommend some other services that my car needed, without coming off as a sales person, or pushy..I didn't have the time to do it all but he went ahead and gave me the list for next time. I would stongly recommend EVERYBODY to come here after the experience I've recived. I will definitely be back to do more service on my car.....hopefully I work with Michael again...oh and once my car was done getting serviced, I went to one of the apartments that he recommend, fell in love, applied and now my children and I are getting ready to move in a week !! Thank you so much Michael !!! The entire honda staff seemed friendly, everybody kept a smile on their face and greeted me when they walked by. the located was super clean, they even had a play area for kids !!! Love it ! Keep up the great work HONDA !

I cannot say enough good things about this repair center. After a horrible first experience at a body shop in the area, my girlfriend and I took our cars to Hendrick collision repair center. Matt not only promised a third of the work time that the body shop quoted, but also took my car and handled everything for both cars in thirty minutes flat. By the time we got everything done, he had me in a rental (the Enterprise people there are great as well!) and took care of my girlfriend and I the whole time. We gave him a deadline of 2 weeks. He had it done in less than a week, all while communicating to us and listening to us the entire process. Everything was fixed and repaired to a great standard on our cars, which was important because we have an eye for detail on our cars. He was absolutely killer through the entire process, and has earned Hendrick CRC a client for life. If you are thinking about anywhere else, I highly advise you to consider this awesome shop.

I had a wonderful experience at Gwinnett Place Honda. They are so warmth and accommodating especially to Zachary Blanchard. He is so professional and helpful. I would highly recommend him when you consider buying a new car.

Honda is my #1 brand & this was my first stop when I went to make my vehicle purchase thanks to a recommendation from my sister (also who bought a car from Tommy), and I couldn't be more happy about that decision. My sales person Tommy Suh was an extremely helpful and pleasant guy to deal with, and he stuck it through with me until the end. He listened to my needs and found the perfect car for my budget which was serious matter for me.

Thank you again for the great service!

Would recommend for fast service and good communication. They got the recall repair work done in record time and provided a rental so I could get back to work.

Service was fast but I feel prices are little high as compare to Honda Alpharetta.

Excellent service Michael helped me. Very quick and efficient

Gwinnett Place Honda is one of the nicest dealerships I have ever been to. Immediately I was welcomed by Joseph Shin. He introduced me to the new Honda pilot and knew everything I needed to know about it. He worked with me and was very patient. This is the only place I would go if you are looking at purchasing a vehicle and go see Joseph Shin!

Dropped off my car at the collision center, after hours. I was called by Zachary the next morning telling me the process of what needs to be and I told him I had never had an accident before and he was more then helpful telling me everything. Zach sent me daily updates via emails and pictures. Zach saw that I cared about me car, and it showed with the detail and care he had the body shop put into my car. I still look at the paint and it looks perfect. I continue to recommend people to come there for work and will continue to bring my cars in the future.

The very best service I have ever had! Rick Zarpentine is exceptional! He goes above and beyond for his clients and I know because he was highly recommended over a year ago when I first began using Gwinnett Honda and he has proven himself consistently ever since! My entire family of Nissan cars and a dodge use Gwinnett place Honda and recommend it to everyone who wants real care for their vehicle and true old fashioned customer service! Thank you Rick!!!

I wanted a 6 cylinder Accord and I knew they were no longer making them. I happened to stop by Gwinnett Place Honda on the way to another dealership. I was surprised at how many were available with the specific color I wanted (white). I finally agreed to a very nice 2015 Accord Touring. They were able to get my monthly payment to what I was comfortable with. Delavan was great and addressed all of my concerns. Tammy Gibson my finance rep was also very helpful and patient with the paper/computer signing. Upon a revisit, Curtis Simmons assured me any additional concerns with issues would be addressed the following week.

We had a great experience at Gwinnett Place Honda. Dustin Vance was very helpful and knowledgeable sales person. Marquis Taylor in finance was also excellent.

This dealership is awesome. Need a vehicle, see Mike Scott. He is the man. Works very hard to make things happen. Both sides win.

This was my first visit to Hendricks at Gwinnett Place Honda. They made me very comfortable. I was assigned a representative who guided me to.a lounge with free coffee and tea. It took 20 minutes to change my oil, rotate my tires and check all the levels and operating parts. The same rep came to the lounge and walked me to my car afterwards. I had called around for prices prior and couldn t believe a dealer was less expensive, but it was. I will definitely go back.

The Service Manager at this location, Kam, is a blatant racist. This was my first time visiting this location, as I have always stayed away because I have heard others talk about the disproportionate mistreatment of minorities. Due to a unique service that I needed to be done for American Honda s purpose that only these folks offer, I was forced to go here, and they did not let me down. I can tell by Kam s demeanor, actions, and tone that he is a flat out racist. He also talked down to me and was unnecessarily aggressive for no apparent reason (other than the color of my skin). He would not allow to speak to anyone else and left me with no other options for my BRAND NEW car. I m sure if I would I was another skin tone he would have been breaking his neck to assist me. For minorities who do not want to support a bunch of racist bigots, I recommend Curry Honda as they have a way more diverse staff, in addition to treating their customers a lot better. Advice to Kam: its 2018, don t be such a RACIST!

The service was excellent. My car drives like its brand new. Terrific work...thank you for the service that was provided. It is greatly appreciated.

Mr Tymon Dodson a service advisor Took care of all my problems with the speakers in the Honda Accord I ve been having problems but this time it was fixed The last two time the service supervisor didn t even try to fix my problem thanks Tymon Dodson .A job well done

Stanley helped me the other day figuring out which car I wanted. He was very helpful and I didn't feel pressured or rushed. He was very knowledgable about the cars also and made sure that I was happy with my purchase. Great experience! If you are looking for a car ask for Stanley!

I was recently in for an oil change as well as to have my AC serviced. Trevor was my service agent and he exemplified excellent customer service. He kept me updated on the status of my car because it needed to be kept overnight. This is not the first time Trevor assisted me with car service. He continuously and consistently displays awesome customer service. He's engaging and informative. I can't say enough good things about him. Thank you sums it up!

After my old van finally died on me. I went to Gwinnett Place Honda to trade. Marco patiently showed me several models that would suit my needs. After deciding on one, I was given a fair trade value and in a short period of time Robert went over the financing with me and I was on may home in my new Honda CR-V. Excellent experience. Thanks Gwinnett Place Honda.

Khan and Joseph were a great internet sales team. They made the process as smooth as possible and were able to make some last minute adjustments to accommodate us. I would recommend them again to future car buyers.

Used the collision center and my truck came back fast and like new.

Very disappointed with My visit. I went in for an oil change. They said that if I scheduled an appointment it would cut my wait time as opposed to if I just walked in. I scheduled one and yet they took nearly 3 hours to finish up my car. I understand Saturday s are busy but when you SCHEDULE your appointment then they should give you priority. Also, the service that was done was horrible. Whoever did the job didn t do it right. Tymon was the one who took my information, so idk if he was the one to do the job as well. They left a screw extremely loose causing lots of oil to be leaking out. Luckily my husband noticed it this morning and FIXED it himself. The work was done on Saturday and today is Wednesday, meaning it has been leaking for days already! Little things like this can cause big damage to someone s vehicle and I m not trying to pay for something that was caused by someone else s mistake.

I purchased my car over 3 years ago, they are great with keeping up with my regular services as well as the extra maitenance I needed done. They are super nice, and really good at gettin back with you. A++ on service!

I like to just walk in when there's a Type-R on the showroom.

Had an appointment to get an oil change at about 10 am. I was greeted immediately, and the sign in was quick. I left to run some errands, but about 45 min later, got a text saying it was ready. That was super fast for a complete check. They even ran my car thru the car wash. Great service and super nice guy. Thanks Rudolph.

This is the 3rd new car I have bought from this dealership since I moved to Georgia. I dislike the interaction required in purchasing cars, but this dealership makes it easy. Quick response when requesting pricing & great followup, it's all most painless.

Pleasant greetings on arriving. All questions was answered and was given the opportunity to look at & test drive a new vehicle that will fit our need. Wasn t sure if what we came for was possible but later found out that it was. Thank you for making it happen.

I had some issues with my car recently . I ended up having an appointment with Jeff . He was very helpful and gave great service .

Exceptional service consistently and they always exceed my expectations.

I get my car serviced here and everyone is always so nice, pleasant, and knowledgeable. I love coming here because I get to see all of the newest models of cars. During a pandemic, it s difficult to feel safe, but when I come get my car serviced I always feel comfortable knowing that safety precautions are being taken by the staff. I highly recommend this place!

Being new to the area Gwinnett Honda is very convenient for me n my Honda accord.

It was my first time buying a car. Ibdidnt know anything about it but Joseph shin helped me through everything I need. Thank you