Gwinnett Place Honda Review

Gwinnett Place Honda and specifically Joseph Snover did a wonderful job of ensuring a smooth and seamless buying experience for us. Other dealers were trying to play all the usual salesman games like "come on in and have a cup of coffee and we'll work out a deal". Joseph provided me a very competitive bid from the start and was very attentive, helpful and respectful throughout the entire buying process. It was a pleasure working with him and the rest of the folks at Gwinnett Place Honda. Our last new car purchase was approximately 11 years ago and it happened to be at Gwinnett Place Honda as well. I would highly recommend them, especially Joseph!

Dealer Colin Harper is honest and sincere person. He is very nice person. Tell him what you want. He will listen to you. I will choose him again when I buy another car. His supervisor is also very nice.

My experience was GREAT!! Aaron Hardy was very knowledgeable and helpful through out the process. I will definitely recommend family and friends to him for new car service. Aaron was great.

Too much pushing for sale. Didn't gave us space to think. Was not happy there. Will never return this place.

Great gave me that car at a great deal and got me in my 2017 accord sport

What an AMAZING Day...My daughter got her a new CRV and we met some Great People. Noah Miller greeted us in the parking lot and never left our side. He walked us through every thing we needed to know. We also met a Beautiful Woman, Deltheia Nolen who helped us with all the extras we might need or want, and handed my daughter her key She was so patient and Friendly. Albert finished up with the Financing. After a brief tutorial on the amenities we we're on our way. I want to Thank all those people who helped my Baby get her dream SUV. We prayed that morning before we left and came home Blessed.

I purchased my vehicle from Gwinnett Place Honda in 2016 and have been very satisfied with the vehicle and all interactions with the dealership and service department. On a recent maintenance visit and recall issue Adnan Cosic, my service advisor, answered all of my questions and concerns in a professional manner. Vehicle was serviced in no time and I was on my way. Thank you Gwinnett Place Honda for making it a pleasure to take care of my vehicle!

It was my first time going here and all I can say is that they took good care of me. Right away they attend you, they quickly send someone to inspect your vehicle.
Clint Morgan was very professional at his job. He explained it all step by step. All I did was drop it off. They took it from there. They handled it like pros. My truck looks amazing! Just like when I first bought it. Thank you guys you are the best!!!!!
Keep up the great work Clint!

Mike Pham helped me find a car for my friend that fit them perfectly. He knows what he's talking about and made there experience easy and pleasant

This place is awesome very helpful and honest
The service guy Andy I drove a hour just to come here I most definitely recommend !

The service advisor (Brandon Wood) He was very friendly and so nice.

Well I guess the customers services was great. I was only looking and ended up buying. All for Danika when you go. She will make sure your taken care of.

Bought my Honda there in 2017 and this is the only place I get service for it. Reasonable for my needs. Always walk me through what my options are take good care of me and my car. The service personnel are professionals and do a great job.

Sotha was very helpful with my oil change appointment! I entered the service garage with immediate attention and was informed right away once my oil change was done. Great, fast, and efficient service! I will be back on my next oil change :-)

William. Woods very helpful to customer sale service.

Got in quick and got the software updates i was looking fr.

everything went well.. the wait though did take 2 hours for a front break pad change and oil swap.

I went in looking at a 2013 civic SI and Lou tried for hours working to try about get it to happen, however i could not get approved to match what was left over for my trade in. We then walked the lot and we saw a 2012 Civic SI and drove it and we went back and he made this one work! i am in love with my new car, love the gas mileage, and most of all i love the GREAT cusomer service Lou gave me. He made me feel like a person and wanted me to have the car i want, he didnt look at me as a nother sale or money that he would be making. I come from a Director Position at Chick-fil-A, so i know what customer service looks like and how it should be given, and this guy was the best i have ever seen. I will be recomending all my friends and family looking for cars to come here!

Thanks Guys and Girls at GPH!!!

We purchased a Honda Pilot with Bruce Rosario. From start to finish he was professional and courteous. We had a great experience with Bruce and when we return for the next purchase we will seek him out. Albert Thompson is the go to guy for financing. This is the second time Albert walked us through the financing. These two guys were kind, courteous, and professional. I have enjoyed my new Pilot this last week and look forward to many weeks and years of riding in style!!

Stanley chen and joseph Yim were awesome. They kept their word on the price and did not try and push anything on us. This was my first new car ever at 50 years old and I will go back there again. Thank you for awesome service. drove a hour and a half past numerous other Honda dealers to go to this one.
Greg Beach

Great experience purchasing a pre-owned van. I used their website to make initial contact and was contacted not long after inquiring about the van. There was not any pressure to buy and the communication before getting into the dealership was helpful. When we got to the dealership, we were treated with warm, first class service and the salesman was friendly. Actually, the whole staff treated us well. As for the vehicle, it was clean and was presented as advertised. We feel we got a great deal and the service made the experience so much better.

Service here is great I was in and out in a hour !!!

Every nice they worked hard for me to get the car I wanted

Neither the front desk nor the sales rep. seemed to care whether a customer is waiting for 30 min without anyone saying sorry for the long wait. One of the worst experiences I had as a potential buyer. I ended up buying a nissan instead, with a sales team much more professuonal and accommodating , and willing to negotiate. My impression was that this honda place is so complacent that their cars are highly rated that they feel that they don't really need to gratify an additional buyer. That attitude is an easy way to lose a customer.

Jeffrey took care of me and my car with professionalism and knowledge. Thank you

Got excellent service from here they had made a complete mistake with the my skid plate and I was very angry with the entire situation but then they help rectify it by replacing the entire part!! I will recommend this place to everyone I know just for the great service that they gave me and my wife on her 2017 Honda Civic I really appreciate the manager that worked on my situation he was well trained and polite!

Brandon was helpful, friendly, and kept me informed.

Great service, I had two keys made for my Honda....$ 250.00 !

I will only take me car to Jae I can trust him to tell me what my car needs (and only what it needs n no add-ons). When my car's catalytic converter got stolen Jae took care of everything n even talked to my insurance adjust or about the accurate cost for replacement. I didn't feel victimized twice n knew Jae would take care of getting my car up and running. He is respectful, courteous , and cute :)

I came in last week looking for a car. I was skeptical at first because of the stereotypes you hear about salespeople and the process. Stanley Chen eliminated all of my anxiety. He landed me on the new 2015 Honda Fit which I fell absolutely in love with. Very Knowledgeable guy. If you are in the market for a reliable vehicle go check out Gwinnett Place Honda. Ask for Stanley:)

Chris Suh was very helpful and a pleasure to work with. I recommend for future buyers.

We bought a car last fall and returned recently to buy another one because both times we had nothing but an excellent experience throughout the sale process. Nobody else could match the offered prices and there were no late minute surprises during the paperwork. Joseph Snover and Joseph Yim, if you ever leave I don't know where we would go for the next car purchase, since your attention to detail when working with us was exceptional. Keep up the great job!

I never worry about getting bad service at Gwinnett Place Honda. The service department does a great job and are honest and knowledgeable. They are always friendly and seem to love their jobs!

The sales team was awesome. Khan was a great young smart salesman. He was personable and very knowledgeable about the Honda Odyssey. Very pleased with our purchase. We will be back one day!

Rob Glenn (skippy) was freakin amazing! Him and Reggie (Depo from Friday) really crunches the numbers! My friend walked away with her dream car ! They worked out the deal like champagne taste with a flat beer wallet! Go get you a Honda! Love it! Thanks

Kevin and Tony were great to work with; no high pressure sales; just informative and helpful. Recommend highly to anyone looking to buy a car. Also pleasant working with Albert and Mike in finance. Great team! And special thanks to Tony for introducing me to all the features of my new CRV. That was very helpful indeed.

Bruce was great!! Not pushy at all. Answered all of our questions. Rodney was also a great help.

Ryan Whittingham and Marquis Taylor made my experience of buying my first car a awesome one. Great place, Great people, Great car.

The staff was very friendly and attentive to all my concerns considering, the social distancing state we are in,, they made me feel comfortable. When I received my car it looked like a brand new car inside and out!!!!!

Danny Moon was my salesperson. He is a stand up guy and got me the best deal he could. He was very professional and knowledgeable. I was able to get a great deal on a 2014 Honda Pilot EX-L. The rest of the sales team made my experience pleasurable and quick. I would recommend going to him if you are ready to get a new vehicle.

He was very helpful and professional with taking care of my car and honest of what needs to be updated.

Very nice sales person!
It is best choice.

Just recently purchased a brand new honda accord from these guys and am very satisfied..Danny moon was my salesman and i got to say that this guy was awesome. He got me a an awesome deal and was very helpful throughout the car buying process. He really went above and beyond when we had an issue with the postal service. Definitely recommend buying your honda here and make sure you ask for daniel moon.

Purchased my vehicle few months ago from this dealership ship, negotiated the price and bought the car. Few days ago my husband took the car to the dealership for safety recall and while waiting for the car notice the same car in the showroom. When he went over the features the car had, he realized that the car had the same tint windows we have,that the sales person told us it was lightly tinted. Well come to find out we have no tint windows and we paid $399 for them. I received zero phone calls, emails or letters from them about their mistake. If my husband didn t notice it we would still not know. Offering me to do my windows as if they are doing me a favor and not fixing their mistake. If you purchase your car here please check all the features that you PAID for are indeed on your car...

Trevin is the best! Worked with him the last several times I've been there. Always cool, always fair. Great experience!

My brand new car, a Sonata, was hit
Experience at Gwinnett Honda Collision Center exceeded my highest expectations.
Now I am happy with the work they did.
It took earlier than I expected as well.
The technicians do great work and I would recommend this body shop.
Thanks to all the staff, especially Andrew Sabau, my advisor.

Daniel Limb and Joseph Yim made the buying process a great experience; no pressure, but, were helpful to get us the car we were looking for.

After having multiple conversations with the sales associate and sales manager, I drove 4 hours to Duluth, Georgia from Fort Stewart, Georgia. I was promised on the phone they would match the trade in allowance from another dealer and I emailed them the paperwork to verify we were all on the same page. Jayson, the sales associate did a good job and I have no complaints with his performance but Gwinnett Place Honda has seedy business practices and I WOULD NOT RECOMMEND ANYONE venture to this location. After waiting for a hour one of the sales managers come out to speak with us and offers me $4000.00 below what we had already spoke about for my car. Then says he never spoke to me, that they have three (3) managers all named Joseph at the location. I asked to speak to the correct Joseph and showed him the email correspondence, all he would do is offer to increase the value $500. I wanted to know why we couldn't speak to the original Joseph and his reply was, "I'll put $2000 more on this paper, will that make you happy?". I asked him if that is how he does business and told them he was still $2000 short. I drove 4 hours with my young child and 62 year old mother to this dealership, only to be lied to, cheated out of 9 hours of time the day after Christmas. This type of disgusting business atomosphere is why car buying has such a negative reputation.

Bring my car in for routine service, should be an easy in and out and it always has been. Trevin helped me on my last visit, knowledgeable and kind. Had some simple question about my calibration settings and he answered it no problem. A good experience overall.

It's so excellent!
Thanks.

I normally don't write reviews but but my experience at Gwinnett Place Honda was excellent. The person that help me was Mike Pham. He listen to what I wanted and suggested a vehicle that meet my needs and work out a great deal for an 2014 Odyssey.

Purchased a pre-owned vehicle - vehicle has minor scrapes & scratches.... I was promised that the damages would be taken care of before I purchased the vehicle.... i purchased the vehicle & I was told that the WE OWE Agreement was only for a touch up & if I wanted a perfect vehicle I should ve purchased a brand new vehicle by the Pre-Owned sales manager Curtis!

My experience with Gwinnett Place Honda was exceptional and it was thanks to Joseph Shin. He worked with me and helped me pick out a new Honda Ridgeline. He was very patient and understood exactly what I needed. If you are in the market for a new Honda, Joseph is the man you need to see.

Bought a "used" 2019 Honda Civic from here. Salesperson Tony Samad was super easy going, and worked with me for several hours to get me the car I really wanted at a fair price. He even followed up later to make sure I was happy with hope everything went. Highly recommend this dealership if the rest of the team acts in this professional manner. Tammy who did the financing part was also extremely customer service oriented. Will definitely look to use them again in the future for purchasing a Honda. Great Job!

Very unprofessional
Terrible
Poor customer service

This past weekend me and my husband had a great car buying experience. We were attended by a gentlemen by the name of Kha Tran. He was fast and very willing to work out a deal with us and made sure that he got us a great deal which he did. He made sure we got the car our family wanted for a very convienent price . I would highly recommend to go see him if your looking into getting a new car .

October 14th:

I bought my 2019 Honda Insight Touring last week from Gwinnett Place Honda. Although there were a couple things that could've gone better, my over all experience was good.

The primary reason I'm not giving a five star review is because the car detailing service prior to me picking up my new car was not the best. There were scratch marks on the vinyl of my car that was supposed to be taken care but wasn't. There was a grease palm print on the leather seats, which is probably from the service folks, along with other marks on the leather. Finally, there was hair all over the back seats that I had to clean up.

Fortunately, everyone involved in the sales process was understanding and took care of my concerns within a few days. I brought the car back in to get properly detailed, the scratch marks removed, and the side moldings I ordered installed. Other than a little time wasted, everything in the end was fine.

My recommendations would obviously be to make sure the detailing is perfect, especially with a brand new car. Second, I'd go over the financing process more clearly and slower. For some reason, it seemed that everything was discussed secretly behind the scenes. I'm still a little puzzled about how much I got for my wife's car and how everything else was broken down in end to form to the final financed price. I shouldn't have to spend time going over the documents a second or third time afterwards.

October 26th Update:

This was my response to the questionnaire that was emailed to me:

1. When you left the dealership with your new vehicle, how was the condition? (Clean, any scratches, etc)

There were scratches on the interior vinyl, the leather interior had marks on it, and more recently I've noticed minor scratches on the exterior (e.g. scratch on the exterior rear tail light).

2. Did you have the opportunity to meet with an Accessory Specialist? What accessories are you considering to personalize your vehicle?

Yes. I purchased side moldings for door dings. I am also considering purchasing all season floor mats and trunk grocery containers.

3. Any additional comments or concerns you would like me to pass on the management?

Please review every line item on the receipt and contract. I felt it was not explained very thoroughly. When I have the time in the next few days, I will be going over each line and I will get back to you with any questions.

4. Are you likely to recommend the dealership? If not, why?

I'm at a 80% recommendation level at moment. I felt that the entire process was a little rushed (even though I was there for around four hours) and done behind the scenes. For example, I mentioned at least three times that my brother and his wife recommended that I visit this dealership. I requested that they receive a referral check of $100 for their recommendation. It's been more than two weeks and no has asked me for their information.

I bring my car here for service. The free multi inspection sometimes not performed and they base on the previous inspection

Had a great experience picking up our new Black edition Ridgeline. Ryan did a great job. Plan on getting many years of enjoyment out of this ridgeline.

Doing this review for my husband as he is kind enough to bring my car in for me. My husband has had the pleasure of Ronnie taking care of the service on my car. He said Ronnie is extremely professional and remembers my husband when he brings my car in. It really makes a big difference when you as a customer are recognized and remembered each time. Hi husband said he is truly a gentleman and makes the service appointments a pleasant experience. Actually everyone we have come in contact at Gwinnett Honda are remarkable people and so customer oriented!

Jeffrey was professional and helped me get in and out of the dealership quickly. He quoted one hour for my oil to be changed and my tires rotated. This is exactly how long it took. He made my experience painless, and I appreciate how well the process was handled.

It was a fantastic buying experience and the Gwinnett Honda team do everything they can to make you feel welcome and ensure you get exactly what you are after.

Go see Dennis he is the Man! Beyond great service and always follow up.

Miahn was extremely helpful and took care of the problem the car had. She's an asset for gwinnett place honda.

The service was fast and efficient. I was disappointed that "additional work" was suggested, at a cost of over $300. I took my car in, with no concerns, for a routine A1 service.

I had the best experience here. Amos was my sales person and he was great! Please go see him, he went above and beyond for me. I took my car in for maintenance and everything was done quickly and explained in detail.

Always professional. Always courteous. Always above and beyond. Keeps me coming back. THANK YOU JEFF AND LUIS!!!

My service rep was very professional and kept me informed. The maintenance took a bit longer than expected but the car was delivered back with all the work done correctly.

Visited several times in a four month span. I started on the new car side. Sales personnel were friendly and not pushy. My favorite was Amos D. I test drove several vehicles and settled on a used vehicle. Amos was with me most of the time. My used car experience was excellent. Kudos to Curtis S. There was a warranty recall when I purchase the vehicle. I took the vehicle back and was provided a loaner during that time span. Also repaired were some minor quirks too. I have nothing but great things to say about Gwinnett Honda.

My experience here was the best I've had anywhere else when it comes to getting my oil changed. The waiting room was spacious and clean with vending machines for food and free "Starbucks" coffee!!! There were charging ports for every phone anyone could have (which is rare) and a play area for the kiddos!!! I definitely recommend you go here!!!

The Gwinnett Place Honda is a very good dealership. The salesman Tony did everything to answer my questions regarding their fleet of cars. Tony even offered me a great trade value for my car. They have a really good section of used cars.

I had an exceptionally poor experience here. I test drove a vehicle, and really liked it. I didn't put a deposit because I didn't have it on me at the time. I called my sales rep 1 hour after leaving and told him I am definitely buying the car the next day. The next day I called him again and confirmed I am coming to buy the car. We scheduled a time for me to pick it up that day. Two hours before I was supposed to pick it up, a sales manager calls me and says he took a deposit on the car from someone in Alabama over the phone. Ridiculous, here I am payment ready, appointment made, ready to buy, and they sell to someone that hasn't even seen the car. Here's the real kicker, they call me towards the end of the day and say the car is still available if I want to come and get. I guess the other guy backed out. I didn't buy it.
Shameless and dispicable. Take your business elsewhere. Ps. I called the GM and left him a message about my experience, hoping to straighten things out. He never called me back

Always a great experience at Gwinnett Place Honda Service Department.

My car was taken care of ! Mr.O Connor was very helpful....very professional ....I like this place very much!!

I gave 5 stars for their quick service and replacing the battery for free because I had just recently purchased the car. The only downfall is their carwash after the service. I have been to another Honda to have service for a different vehicle and they did a vacuum and full wash themselves. Very nice. This place has a rickety drive thru for exterior only. No one around to help either. It was pretty rough. I could have done better. For being such a large dealership, they could invest more in that area.

Great Experience! Great People! Thanks to my sales rep Joel Abrams! Y'all be sure and ask for him.

Great experience at Gwinnett Place Honda! I was helped by Aaron, who was very knowledgeable about the features and specs of the cars. He made sure I got the best interest rate possible, saving me money in the process. Also, the finance manager Robert was great. He really spent his time explaining all the benefits of added warranties and other services they offered, which I m sure will also save me money in the long run. They made this transaction as smooth as possible. I can t thank them enough.

Rudy was amazing he helped me fixed all the problems with my car.