I was very happy with the purchase of a 2012 Honda Certified, Odyssey EX-L w/Navigation. The sales person Michael Torres was knowledgeable. Negotiations for sale and my trade went smoothly. I would recommend sales person and dealership.
GP Honda Parts department is the only Honda dealer I will work with. Darryl Dutton is nothing less than AWESOME. His customer service is great, he always goes above and beyond to make sure we have everything we need to get our cars out the door. Thanks Darryl!!
I couldn't be happier with my car buying experience at Gwinnett Place Honda. Joshua Chong was fantastic. He was very knowledgeable regarding all the vehicles that we test drove and answered all of my questions and inquiries. He was very patient and explained the whole process so clearly that it took away all of my stress and anxiety. I would definitely recommend buying a car from Gwinnett Place Honda and especially from Joshua Chong
Young lady, Ms Nguyen, was fantastic. Thank You All. Mechanics and everyone !
Very pleased with service I received. I had some specific requests and all were followed.
Amy in service is phenomenal! Definitely one of the best I've dealt with! Highly recommended!
I just purchased a new accord and I love it. I had a great experience with the dealership. I will be back soon to purchase a vehicle for my daughter.
Very kind, professional, and considerate. I have always have my Honda services at Gwinnett Place!
Just to take a moment to say THANK YOU to Jeff Hawes, service advisor on 09/05/15. Thanks for being such a courteous and friendly person. You took the time to listen to what service I needed for my honda and appreciate that. As busy as it was on Saturday, my wait time was not long at all. Thanks again Jeff and I look forward to future services at GPH... AWESOME
Speedy service. Your best bet to save some time is making an appointment.
I bought my Honda accord at this place and my sales representative Joseph Shin is so awesome!!! and very knowledgeable to what's the best car for me :) Highly recommend this dealership!!!
I would recommend Matt @ Hendrick Collision Center Body Repair because the customer service is awesome and because Matt took his time to explain what needed to happen and assured me the repairs will be done properly. It took them five days to fix it, and when I got the car back it looked as good as new. You know, the work they did was absolutely amazing and Matt was so polite and courteous with exceptional customer service skills. I would go back if I ever needed any work done on my car.
Service department and parts department I bought a key replacement for my 2005 Honda Accord they cut it by the VIN number and asked if I wanted them to program it for another hundred dollars keep in mind that the key already cost $100 so I say no I can program it myself which I can lock and unlock the doors I wasn't aware that it would not be programs to the immobilizer even though it was cut by the VIN number so the key ended up costing me over $200 I actually called a locksmith and have them program it on the spot for 40 bucks terrible customer service what kind of company doesn't program your key as a courtesy
I always use Gwinnett Place Honda for all my vehicles maintenance because I get great customer service by all. Luis is who I always ask for he is very patient and knowledgeable, he even knows me by name. This time around I had tow package installed on my Honda pilot. It did take longer than expected but another that a job well done. I trust their work and will continue to use them for all my future vehicle needs.
It was average experience. I had an issue earlier but they fixed it later on after I posted a review. So whatever works....
No one was wearing masks. Social distancing was not being practiced.
My regular service agent was not working on this day. The person who assisted me was rude. The plastic seat and steering wheel cover were left in my car for me to discard.
I have had my cars serviced at Gwinnett Place Honda since I moved to Atlanta in 2004. I have never been disappointed. Jeffrey was especially helpful during my recent visit. I have choices, but I choose Qwinnett Place Honda for my automotive service.
This was my first time purchasing a vehicle in my own name and it was a great experience at Gwinnet Place Honda! My salesperson was Charles Kim and he made the entire process super easy and enjoyable. He was quick and efficient, answered all my questions honestly, and was very informative about all the different cars and amenities. I was able to weigh all my options and look at lots of different cars before deciding on the perfect one for me. When I first entered the store, I was greeted so warmly by the Guest Services girls and everyone else at the store was super friendly, helpful, and welcoming. I would definitely recommend purchasing your vehicle from Gwinnett Place Honda!
About 5 weeks ago I was involved in an accident while transporting my 13 yo to an dental appt. This was my first accident and it left me really shook up and emotionally fragile. I chose Honda Collision Center from a list of preferred providers given to me by my insurance. It was a no brainer. My car was a Honda so ofcourse I would want them to be the ones to repair it. I met with Andrew S a few days later and immediately knew and felt that I and my vehicle would be in good hands. He was soooo incredibly knowledgeable, patient and personable. He answered all my questions and went even further to help me to understand the role of insurance in situations like these - something my agent failed at with each contact. He kept in touch with me as the car was being repaired and continued to answer any questions I had. I felt heard and supported and that's something that can't be taught. He sent me pics via email when my car was finished because he knew that mode of communication would mean more to me - it did. When I picked up my car up today , I damn near teared up LOL ... You guys did AN AMAZING JOB ! My vehicle looked brand new/ interior and exterior. It was like I never got into an accident. THANK YOU , THANK YOU, THANK YOU ! I will never forget this experience. And when I'm ready to upgrade my Honda, your facility will be the only option for me. Thanks Andrew! Thanks Hendricks Collision Center .
Purchased a 2014 Odyssey from GP Honda. Had a quote from another Honda dealer in Woodstock who I had purchased my previous vehicle from, however, I didn't want to make the drive. GP matched it, but it was not even remotely worth what I went through. My previous purchase I was in and out of the dealer in less than an hour, one trip. 3 trips and 5 hours later, I finally got done with this, or so I thought until I received a notice in the mail that basically said that "we are not handling your tag for you, drive yourself to the nearest tag office and take care of it." I don't "do" government offices and I'm disgusted that with the doc fees that I paid, that they can't handle the simple clerical task of securing my tag for me. They certainly would not need to go to the tag office.
This was my 4th purchase from this dealer. All experiences far worse than in Woodstock. It will be my last purchase from them. Do yourself a favor and make the drive to Woodstock. It will save you time and aggravation in the end.
I was really surprise about how much knowledge my salesperson (Stanley Chen) had. He helped me figure out what kind of car was most best for me. He even went out of his way to show me all the features the vehicles had. My experience was better than perfect. I will definitely return and recommend Stanley Chen to my colleagues
I got my black 2008 Honda Accord from Gwinnett Place Honda in 2009 and I have been coming to the Service Department to get my car serviced ever since. Kam always makes sure I get taken care of. They are thorough and quick and get me in and out in no time. Great Service Department!
Great Experience buying here - I purchased a pre-owned accord coupe and drove from NC to GA because they had the car i wanted at the right price. Kha Tran was extremely helpful and made the process smooth and as painless as possible. He answered all of my questions thoroughly and was very quick to reply to emails and text. Tammy, the finance manager, was also very knowledgeable and great to work with. Highly recommend this dealership
Just bought a 2014 Odyssey working with Joseph Shin. Joseph was terrific. Good energy to deal with (no high pressure junk), very attentive and responsive to my many emails and phone calls and got us the van at the right price. Couldn't be happier.
Today my wife and I went to look at a CR-V and worked with Bruce Rosario. Bruce was simply one of the best sales people I've ever worked with. He worked and worked on our deal and we are super happy with the results and our new ride! If you find yourself at Gwinnet Place Honda be sure and ask for Bruce. You won't be disappointed.
Browder Denniston
Stellar service! After 40 years in the auto industry, Hubby recognizes the quality service given.
She is good as a sales person and service
I will come back again
Great staff. Very professional. Zach Rearden is my advisor and did a great job.
They sold me a Certified Used Honda, appraised & traded my old car, got me approved for financing, & had me out of there in less time than it takes to watch "Gone with the Wind". They rock!
Service used to be great at this dealership, but today the service was not completed in the promised time. They've lost my business.
I recently replaced my 11 year old Honda with a 2020 model at Gwinnett Place Honda for one specific reason... Master Service Advisor Jeffrey Hawes. A Honda is a Honda, but the consistent level of quality service provided to me over the years by Mr. Hawes is unparalleled.
spoke with joseph shin. he was nice and knowledgeable. would go to him again.
great customer care service(Rudolph Rosso) .Highly recommend.
Best experience I have ever had buying a car. No pressure, readonable negotiations. Patrick ,sales man, very easy to communicate and work with.
I just wish my certified Honda had the exterior touched up so I don't have to go back for it.
Awesome group of people. I actually found another vehicle that was a good deal too, but I went with Gwinnett Place based on my good rapport.
every thing was horrible this time i bought a package of car protection plan about 5200 including GAP but when my car windshield got cracked within 10 day of driving ,i took the car there and that was a big dissappointment .EVERYTHING but the windshield is not covered on the plan ............... imagine how you feel . brand new car ,paid 30 thousand to it .not driven for 15 days ........ they did not feel sorry showed me the cost of repair about 12hundred .so i left , never going back . honda is done ,
Great service, great employees! I bought my 2011 Civic here 6 years ago and I ve been coming in for service ever since. Steven Shoemake is just wonderful! Thank you for the excellent customer care.
I walked out very disappointed. I initially went there to fix my car because it was shaking I ended up paying a lot to get it fixed. Which was okay until I left the dealership and my car was still shaking. Since they didn t complete the job I paid for I assumed they would fix it without a problem instead I was asked to pay more money to get it fixed. I didn t think this was fair which made want to write my first review. The manager was no help either. If you want to get you car fixed there just watch out!!
Bought a car in under 5 hours. The staff was worth the trip.
I highly recommend checking out Gwinnett Place Honda and working with Rob Glenn! The car buying process can be exhausting and overwhelming, but Rob made the process manageable and FUN. I felt as though he had my best interests in mind, and helped me find the perfect car. The entire team was great to work with and I feel confident that this isn't the only car we will buy from Rob and Gwinnett Place Honda.
Friendly staff , I tend to ask a million questions and Mike was more than patient with me. Would recommend!
Very pleased with Gwinnett Place Honda. Michael Torres was very helpful!
Great customer service and very professional and Jeffrey in service he went above and beyond we will be back for other services..
My service advisor, Brandon is the best. He never tries to sell you a service. He ADVISES and leaves it up to you!
A big thanks to Curtis Simmons the used car floor manager. He was unprofessional from start to finish. The way he talks down to you is just unsettling. He single handedly lost two customers. We will shop somewhere else where the sales manager treats us like decent human beings. Do not let the amount of positive reviews cloud your judgement. Hondas are great, but if you see a Curtis Simmons, run from this place.
Excellent place to do business! Troy Royal helped my out of state client purchase a vehicle. He was very professional, offered a great rate, and easy to do business with. I will always refer my clients to Gwinnett Place Honda.
Honda was able to locate my problem and make the necessary repairs. My service representative Miann is a pleasure to work with. I am always in and out with no delays.
I bought my first car from here! I had an AMAZING experience!!! I worked with Johnny Dixon, who was the only sales person to actually walk me through my entire vehicle, engine, trunk, all the features, etc. I would completely recommend this Honda Dealership! They were very professional, abundantly helpful, and friendly. I walked away knowing not only I had the right car, but I bought it from the right people! Thank you Johnny and Gwinnett Place Honda!
Great place to get service, people are nice, and the waiting room makes the wait less painful.
Awesome service! I have purchased 2 vehicles from Gwinnett Place Honda and I have to say the consistency in service from the dealership combined surpasses so many others.
Everything was clean. The service rep was very nice and explained everything clearly. He told us what to expect and it happened that way except the time it would take to do the job. He told us it would take two hours and it only took one hour and forty five minutes! My wife was with me and there was plenty of room in the waiting area. It was clean and even the restrooms were very clean. There also was free WiFi.
I was very pleased with the whole experience.
fast and professional - taking good care of my car.
We bought our new Honda Pilot here in 2016 and have been very pleased with the service here to this point. They have been very helpful with servicing our Pilot. They are a great dealership to do business with.
I had an awesome experience with Joseph MEENI! My car was ready Monday but Joseph was off I didn t want anyone else to deliver my new car to me so I waited to pick it up. Mike Pham in finance was also very nice. They made my car buying experience pleasurable! In the future if I know someone else or I myself need another vehicle I would definitely travel out my way to work with these guys again!
Trevin was awesome but technician marked brake fluid and power steering fluid red without checking when I had them replaced 2 months back. Trevin took his time to come with me and confirm that those fluids are in excellent condition. He said he will talk with the technician.
I just bought a 2014 Honda Accord from Gwinnett Place Honda and had a wonderful experience with the salesman Michael Nabors. I was greeted immediately and things went smooth from there. I initially planned on just shopping for the day without any intentions on purchasing a vehicle. However, the salesman offered great customer service and was very knowledgeable concerning the vehicles. He also made sure to provide the perfect selection for my needs and budget. I left that same day not only with a new car but also satisfaction and confidence in knowing that I may a great choice. If you are looking for a great buying experience with a genuine, very knowledgeable and caring salesman then go see MICHAEL NABORS at Gwinnett Place Honda.
Best service ever! I had a great experience purchasing my car and also getting repairs. This location is the best all around!
I got an excellent service for a battery warranty at this place. Thank you.
Great service, professional , better than expected.
Matt P was phenomenal in understanding my needs and must say he and his team went on and above for me to get vehicle fixed and complete in a timely manner. I personal guarantee their workmanship and most importantly the customer service that I got from Matt P was exceptional.
Thank you Matt P
Alexander in the Service Department, Clarence in Sales and Joseph in Finance are all spectacular. Highly recommended. When I bought my Honda, it did not feel like the typical "car salesman" experience, they were both very kind and helpful and every time I or a member of my household gets service done, Alexander goes above and beyond.
My Service Advisor Andy Was Very Quick And Friendly. He Kept Tabs On Me And Got Me In And Out At A Good Amount Of Time.
Excellent experience. Everybody treated very well. smooth transaction.
I had a great experience with Eric. Easy to work with.
My mother took her car here for service. I was with her. She notified them her car was shutting off without warning. They kept the car could not find the problem so ask her to pickup. When she did it died not even 1mile after she left the dealer. I was there behind her thank god. It started back up after a few mins. When drove it back to service dept. Told them what it did. They kept the car. Then kept calling her saying the car was over heating tried sellimg her $700 worth of repairs to fix the cooling system. Never before did it over heat. We had car towed back to her house few days later. When the driver started the car to back it off the tow truck. The engine was knocking. I opened the hood and there was white residue or corrosion all under the hood. Out of all the phone calls they service guy who wrote her up never mention the car was knocking. Even tried selling her a cooling system flush. Despite them not finding the reason the car keeps shutting off for no reason. When she called the service manager to ask him to look into what happen to her car when it was there. He got real angry and waa done talking. She was not asking for anything in return. Only to please look into maybe ask around about what happen to her car when it was there under his car. This is my mom only car. She is almost 70 years old and this was her transportation to Take herself and her 95 year old mother to Dr Appointments. She is on a fixed income and can not afford a new car. But she trusted to take her car there and was treated really bad. Nobody has yet to call her back. And after talking to a friend of hers. We now know this is not only time something like this has happened. She too ia without a car after trusting to take her suv to this service dept. Now aftet spending over 4k dollars 3 mths later her car can not be drivin and she is stuck without a car. Again nobody knows anything about what happen to her car. Both cars have been very well maintained previously to taken them to this service dept. Please think twice before going here. Just because its certified Honda dealer does not mean you can trust them with your car. They take advantage of the elderly. And are very rude and unprofessional in everyway.
Great and friendly staff members (from information desk, sales associates to managers). Daniel Limb was great, gave me a great price quote on-line, I went in and drove home a 2019 CR V EX-L in less than 3 hours and they have the best price among 3 dealers.
Rob Glenn was Excellent! He provided exceptional service and even offered to deliver the new vehicle to our house because of the delayed delivery to the dealership. I would HIGHLY recommend him to anyone looking for a new or used car.
Loved the service, I really appreciate the service by Aaron hardy
Darryl Dutton in the Parts Departmetn is always cheerful and helpful whenever I need his assistance to order or track parts. Employees like Daryl make it a pleasure to do business with Gwinnett Place Honda.
Service was great- but every time we go in, the sales team calls me regarding 'opportunity' to trade in/up to new model, lower rates, lower payments etc. I have bought 3 brand new Hondas from Hendrick- I kept first on 12 years, the second is 7 years old and I still have it, the current is less than a year. Obviously when I am ready I will consider Hendrick as I am loyal.
Thank you for reading.
Matt Paolini was our collision specialist that processed all the documents regarding the insurance claim (including picking up the vehicle from wrecker's impound yard) for the accident and provided exceptional, professional customer service. On my visit to his office I observe his smooth multi tasking ability or skill that was providing other customers the same exemplary service. Because of his efforts it took 3 days instead of 2-3 weeks the insurance company told me.
Avoid this place if possible .
Very underhanded and Unethical.
Mall of Georgia Honda, much better service.
Joseph Shin really took the time to show me around the lot and show me cars/trucks I wanted to look at. He took the time to listen to what I wanted in a Honda vehicle and pointed me in the right direction with absolutely no pressure to purchase a vehicle "today" or "right now". Joseph allowed me to figure out what was right for me and I love my new Honda Ridgeline!! If you are ready to purchase a new car/truck go see Joseph Shin, he will make sure you get the right care and right care at the right price!
I only went in for an oil change and they were relatively quick. Once they were done, the service member named Louie gave me a complimentary car wash. He was very nice and made sure everything was perfect. Will definitely go back !
Great service experience. Unfortunately I forgot my service techs name! But he was extremely helpful.
Nicholas Blanchard the sales representative went above and beyond to secure my business. He addressed all concerns promptly and professionally and I took delivery of my new vehicle 08/27/2020. Will also give high marks to Mike Pham in the Finance Department. Very professional. Overall a great experience securing the new vehicle.
Just wanted take a moment to thank Lenny Walton for his service and professionalism. He was very courteous and took the time to listen to what we needed and deliver it quickly. We were in and out in 90 minutes! That is a record!! I was also very impressed with Marquis Taylor's agility, customer focus, and attention to detail. Both gentlemen serve as a model for how the car buying experience really should be. It was a pleasure, and we would definitely recommend to Gwinnett Place Honda to anyone in the market for a car.
Tyler was very helpful as matter of fact everyone there was very polite and helpful . I will always come there to get a vehicle. Thank you.
Charles Kim is amazing, he literally went over and beyond to satisfy all of my needs. So thankful for him.
Scammers. Scumbags. Waisted my time. Buying a new car. 1.9 apr its lie. Its not for everybody. And also. If they have had disclosed that from the beginning. It would have saved me three hours of dealing with these people. No i would not recommend this dealer to anybody. They are not transparent from the beginning. Watch ur self. They can treak u in hig interest. Be smart. Don't agree.
Marcelin Holloway was a pleasure to do business with. He was very knowledgeable and was always willing to answer any question and find the best solutions. Very patient and genuinely interested in meeting the customer s needs.
Terrible. Avoid. I was lied to and tricked into driving all the way in by salesman Ramonee. Marcelan used shady false sales tactics and agreed to my price. Then checked with manager who refused the price. Then negotiated over few days on agreeable price and time to come in. Waited 45 minutes to A) make sure car was even still there and B) get turned down on already agreed upon price. Avoid at all costs.
Came in to get my 2002 Honda Accord checked on. Said parts and labor were $2500, parts by themselves were $1500. I found the same exact, high quality parts from partsauthority for $280 and serviced from a mobile mechanic for $150.
The service team would not let me leave with my car without paying $140 and made me wait 30 minutes for them to "get the car down" which takes less than a minute. NEVER GO HERE UNLESS YOU HAVE A FREE REPAIR OR WARRANTY! Even then, DO NOT listen to any of their suggestions or pay them money. It is a scam.
Auto sales tried to scam me too. I was ready to buy a used car from them and they kept lying about the trade in value. First it was "we only give incentives to the trade in to people buying new cars." I said no thank you and he called me back saying he could do it for used if I looked at cars with him. Complete SCAM.
Looking at you BRANDON WOOD.
I am extremely happy with my new Honda Accord 4 door. I was a little concerned about getting a 4 cylinder. Joseph Shin helped me out and let me test drive it and showed me all my options for the accord. The 4 cylinder has some pep and the gas mileage is great. I couldn t have made this purchase without the help of Joseph Shin at Gwinnett Place Honda.
Service was good, but took a while to be attended. 10 minutes. Just saying. Great manners though. Price wise though. I'd look for anywhere else. internet, another tire shop, etc.
It was long service but it was worth of waiting...thank Q honda!!! And the guy who helped me, thank Q for ur service.
gphonda.com
