Gwinnett Place Honda Review

I had a great experience with this dealership! After several bad interactions with other Honda dealerships, a friend recommended this place and Maury who I was able to explain my situation to. He recommended that I wait awhile until I was in the position to get the best deal possible. I appreciated his suggestion as many of the other places I d gone to wanted me to put down $6-7k to trade my car in which was insane! I followed Maury s advice and when the proper time came, I scheduled an appointment and went back. Maury & Albert worked Extremely hard & efficiently to get me a great deal that I would be comfortable and pleased with. They were both very nice and patient. When I walked in, they got straight to business. It took some time, but they didn t disappoint and most importantly I didn t have to put down $6-7k and I still walked out with the car that I wanted! I appreciated the fact that as a salesman, Maury didn t try to force me into a vehicle I didn t want which has happened in the past in previous experiences buying a car. I walked in, reminded him of what I wanted, and that s what I walked out with. I also appreciate the same from Albert specially considering he deals with the financial aspect. He didn t try to suggest me getting something that would ve created an easier deal. They worked hard to get me top dollar for my trade in which I was really pleased by. No other dealership offered such a rate.& no other dealership has ever worked that hard for me to get what I WANT! I could go on and on but overall I m so glad I was referred and after my experience, I will be sure to refer others! They were very transparent, honest, friendly and forthcoming and I was treated very well! That s something you don t get a lot of places! I wish I would ve gone here to begin with from the beginning. 10/10 stars for Maury and 10/10 stars for Albert!! Thanks guys!!

Terrible service center. Had an appointment at 12:10 for a simple oil change and now 2 hours later I still dont have my vehicle back.

As always, fast and courteous service with very knowledgeable service personnel.

Mr Young in the parts department saved the day!! Fixed my key fob super fast. Very nice & polite.

Jeff in the service department really took care of me. He got my car done quickly, was honest about what needed to be done immediately and what could wait, and worked with me so I could pick the vehicle up after the service department closed. Great guy.

Collision repair was completed extremely well, quality of work is 5 stars, communication from my advisor Allison was 5 stars, duration of repair too long, 32 calendar days, 3 stars. Issue was with parts supplier.

Went on Friday to drop off my car to get maintenance done and was served by Steven Shoemake! Such excellent service! I didn't have any appointment scheduled but Steven came up to me immediately as I pulled up my car into the service station to assist me. He was very patient and courteous as I went back and forth with my parents to see if the extra maintenance needed to be done on my car. He took the time to walk through what each of the services was. Afterwards he followed up to let me know when my car was done. He let me know beforehand that when I would pick up my car who to approach. So when I came to pick up my car, it was a very quick and easy process. Thanks Steven for making it so easy!! My car is running smoothly again!

Awesome service! Very happy with my repair. Customer service was top notch and I was kept informed every step of the way and given regular updates and details about the repair. Will definitely consider them in the future. They helped make a tough situation much easier for me. Highly recommend!

Had a oil change , they were very nice and fill the air for the tires but they didnt reset the computer in the car, couple hours later low pressure popped up, had me worried whats wrong with it ,the day after i went back and they say no leak everythings fine , which mean they messed up and had me go back for nothing, update: they dont even fill the windshield fluid...make me think do they even change the oil or just make you wait and make you think its done.

I have been going to this dealership for last two years never had any issues since my cars were under warranties but few weeks ago I dropped my 2016 Honda Accord to fix the power seat. The car was fixed after a week but when I went to pick it up I saw the front bumper was scrapped which was fine when I dropped it. Therefore, brought this to the attention of Jae Kim, the asst. manager before pick up the car. He said since we were closing now your service adviser is gone for the day so he would call you tmrw. Nobody called me for a week since I travel...I went back to the dealership the following Friday and talked to the same asst. manager and he told me he talked to the service manager and he claimed the he only drove it to park it outside. Therefore, we can not fix it.
After this experience, I suggest to all who read this review to inspect your car before you drop it and make sure you inspect it before you pick it up.
In my judgement, this dealership is not honest. If you have a choice go to some other dealership. I wish, I could give em no star but need to pick a star to write a review.
Too bad, I bought another 2019 Honda the day I dropped my car there, wish had bought it from somewhere else but that was the last car from there.

Lied to get me in the door, then charged me for whar should of been covered by battery warranty

Most places do what they want especially if your a female.. The man was very nice and did only what I asked for. Just an oil change! He was very nice, great customer service and they were very quick. I know it s just an oil change but he told me it could be a little over an hour because there were lots of cars ahead of me. Not even 30 minutes, and I was outta there... Then the cherry on top was a free car wash and that was cool..!!!

Great job Honda thank you for such great service...

Went there this morning because both of the headlight is off. Michael Torres is the guy who help me with it and I got out of the place real fast. Thanks a lot for the help Michael.

Brandon did an excellent job of keeping me informed of the progress on my Ridgeline. Everyone has been so helpful in helping me with the maintenance and up keep on my Honda.

Everyone here is extremely helpful and professional. From the sales department to the service department I am always treated as a valued customer. This is the best Honda dealership.

Probably some of the best customer service I ve ever had!

Great place to take your car for repair when you are in accident. Great customer service. I want to recogize Matt Paolini for taking care of my car. I have used Hendrick Collision center for 5 times now. They haven't disappointed me yet.

I come from a family of Hondas and my experience at Gwinnett Place Honda has been nothing short of pleasant. I purchased a 2015 Honda Civic, and the staff there, particularly Dustin Vance, Stanley Chen, Shon Hood, and Albert Thompson, were an incredible help during my car buying process. The whole staff in general was very accommodating, considerate, and especially communicative to my needs and preferences. I have visited other Honda dealers around Atlanta, but the service here has been outstanding. They worked very hard to make sure we were not waiting long and that we were ultimately satisfied with the outcome and our overall experience. They aren't like other dealers who will make you feel some sort of pressure to make sure you buy a car to better their business. Instead, they care about what you need and listen to your concerns and make sure you are happy with the result. I highly recommend this place!!!

Great service! From the master techs that fixed my struts to the sales team that greeted & directed me as soon as I arrived. An unexpectedly great atmosphere for a car dealership!

They were ready for me when I arrived and I was in and out in less than a hour.

If you go, ask for Joel Abrams in the used car Department. He's an expert salesman and people person

The buying experience was very positive. Sales person was Ron Glenn. They stay well after close to make the deal happen. No pressure and no gamesmanship. Just a honest deal. Thanks

I had to wait a while for the ride to work other than that services was great!

I recently purchased a pre-owned vehicle from Gwinnett Place Honda. The car is awesome. My salesperson Patrick did an excellent job in helping me find the right car at an affordable price. I highly recommend this dealership.

Came in for an oil change and it was quick and hassle free. Mr Moon was very helpful and professional

The Hendrick Collision Center is AMAZING! Matt Paolini was awesome! He kept me informed and i felt like he really cared for me and wanted to help me and he did just that! Everyone was a pleasure to work with and my car looks BRAND NEW! Thank you!!

For the ones that read reviews seen two car's on there website called about them and was 2grand more than what was listed.. if there info on there website is wrong what else is going to be wrong

I came here to take a look at some cars and had a great experience! After discussing some details w/ my sales rep, Tommy Suh, he was able to provide me w/ some great info on vehicles that were within my budget and that included the features I was looking for. We test drove a few, and I made the decision to move forward w/ a purchase. Great people at Gwinnett Place Honda! Would definitely recommend them to friends and family!

Great dealership, no pressure selling and they were very informative.

Timely repair of my Ridgeline. Communications were consistent and frequent. Ask for Amel Bibic in the body shop.

Excellent service. Service Advisor Ahn very personable and accommodating.

Great service. I enjoyed the process of receiving my new car. Tyler was my salesman and he was amazing!! Everyone was great though. Best experience hands down.

Awesome Experience from Start to Finish! Superior Customer Service!

Steven at Gwinnett Place Honda in Duluth was AWESOME!!

Upon arrival to the dealership I was greeted by Renzo Cattaneo. He was very knowledgeable about the Oddyssey we purchased. Made the process very smooth. We were probably in and out within 2 hours. The next day we went back and he took about an hour to answer all our questions and details about how to set the wifi, phone and all othe features. If you buy here ask for Renzo

Jeffrey Hawes was amazing. He made sure I knew everything in a clear and concise way. The service was fast and I will be back for future maintenance needs.

Kamal was very knowledgeable about the car and easily convinced my why Honda was the way to go. Clean dealership and the car was detailed and cleaned very nicely.

My Odyssey was serviced as promised. The technician's were very professional as well as friendly and the work done as expected. Loved the added bonus of the courtesy rental car.

Overall the experience was good, but my main disappointment was there was slight body damage on the used car we were purchasing. We fortunately spotted the damage just before making the purchase. We made the mistake of purchasing a used car on a rainy day. It was very apparent that they were not going to disclose this information. Once we pointed out the damage, they did negotiate their selling price. I would have been very disappointed if this damage would not have been noticed until after the sale. Although I do feel our salesperson was very courteous and helpful .

Excellent service! Very fast and efficient, everyone was friendly!

Best place in the metro area to purchase you next new or used vehicle. Also great service department for having your current vehicle worked on. Super friendly staff and comfortable waiting area.

Our recent experience in dealing with Joseph Yim was the best ever! Definitely a 5-star rating!!!!

That was the best customer service experience I ever had and the salesman Tony Samad was so detailed and informative concerning my wants and needs with my purchase. I was amazed at his knowledge of the vehicle. Honda is my family and will make sure anyone I come into contact knows what great car experience the provide. Thank you guys

My experiences at Gwinnett Place Honda in Duluth are always pleasant! Dustin sold me my car and the relatiionship with Gwinnett Place Honda started there. Dustin was professional, knowledegable, and patient. From there, I ve worked with MyAnh and Trevor in the service department when maintenancing my car and the professionalism as well as hospitable approach continued. My most recent visit to the service department was with Ronnie. Ronnie was approachable, professional, accommodating, and handle business with a smile. Keep up the exemplary customer service Gwinnett Place Honda!

Out of so many places/sales man I have been, Tommy Suh at Honda was very helpful and just knew what I needed from the beginning to an end. I had many bad experiences when it comes to car shopping, but he was helpful, friendly and knew exactly what buyers want!. I highly recommend Tommy Suh if you are planning your next vehicle Honda.

Worked with Danny Moon buying a new honda civic. Great experience and great customer service!

I have been a customer with Gwinnett Place Honda for several years. From the moment I pull in, I am greeted with a smile from Brandon Woods, who always ensures me that my car will be serviced and at reasonable price. His manager, Jay Kim, is very professional and honest, he is not like other Honda dealerships. My daughter, for example has used Mall of Georgia for her service needs and has been taken advantage of. She is no longer using the Mall of Georgia service center and now a loyal customer to Gwinnett Place Honda. Thank you Gwinnett Honda for your honesty and great service. Now a days this type of service is hard to find.

I want to thank you for doing a great job in repairing my vehicle. Everything was done in a timely manner. Thank you again.

My family and I were just looking around for a new vehicle, we had no intention of purchasing anything at that time; just wanted to see our options. First stop was Gwinnett Place Honda. When we got there, we were greeted with a smile by DJ. Milton, sales rep. He was genuine, took the time to explain everything about the vehicle and our options in detail, and kept me and my family laughing on the test drive. Also Robert Turner, financial rep, who got me a great monthly payment and explained all the perks that came with the purchase. We drove off the lot that day with a new Honda pilot. Thanks to both of them for the an excellent buying experience.

Just bought my 2017 CRV here. Dustin was my salesman, & he was great. Sam did the finance part & he was wonderful as well.

I just completed a trade and purchase with Tony Samad at Gwinnett Place Honda. Tony was the definition of professional. He was fully informed on the vehicle I wanted to purchase and passed his knowledge on to me. Tony worked with me from the initial look to the final signature. Excellent customer experience, if you are looking for someone that is great to work with, ask for Tony. You won't be disappointed.

I've bought my 4th Honda recently here at this location..because the service is great. They treat their customers like family and I love it! Very pleased with GP Honda!

Typical well run, large dealership. Owned by Kendrick. As most dealerships, prices for parts are full list. Mechanical work to date has been fine, with the correct parts replaced.

We had a great experience at Gwinnett Place Honda. Marco was our salesman and he was excellent. He made sure our needs were met. Our car buying experience was enjoyable.

It was great
Thanks

I visited for my Accord 2013 full service and paid $69.95 for mini car detail which was the worst car detail service they did which would be worth of $2.99 at gas station. I complained to manager and they asked me come next week and offered a full car details. I visited next week but they barely cleaned my trunk and engine.Mike was the executive name and John was the car detail person.

The lady who called me to get customer review barely listened to my review about this complaint and disconnected just saying 'OK'.

Never gonna visit this place again.

Awesome experience at Gwinnett Place Honda. My salesperson Clement was awesome! Honda has a forever customer!!!

Matt was amazing. He was very knowledgeable, helpful, accommodating, understanding, and dedicated to providing 100% Satisfaction. He went above and beyond to make sure that I was satisfied with the service provided. He understood my concerns and provide reassurance. He worked closely and cooperatively with my insurance company to get my car repaired as expeditiously as possible.

Purchased a vehicle from them. Collin helped us out and gave us a very good discount. He helped us a lot from start till we drove off in the new car. He is very friendly, thinks about you, explains everything clearly. During the test drive he explained all the features very well.
I dont know the name of the finance guy. He was also very friendly, explained everything to us and gave us an excellent rate for the vehicle loan.

Scam - be careful when you bring your car in to Gwinnett Honda. Last month, i brought my Honda in for an airbag recall, and was told that my car needed a water pump kit replacement. I declined, and later that week, i brought it to a local mechanic - and guess what, they didn't find anything wrong with the water pump. Fast-forward to last night when i was chatting with a friend of mine, and the very same thing happened to him a couple of years ago! Same story - he brought the car in for the airbag recall, and was told he needed a water pump kit replacement.
So - while the people at this dealership appear professional and courteous - beware that there might be a systemic issue of declaring work needed on your car that's not really needed. I felt compelled to tell you about this.

I m so excited working with Gwinnet Place Honda by purchasing my Brand New Honda Accord 2020, My salesman Joseph Quintons was very professional, and friendly. My total experience from beginning to the end was just awesome and much appreciated, I recommend the dealership and moreover, Joseph. Thank you

The service was excellent!! I didn't have an appointment but they made the service a soon as I be there

If you need to schedule a service, Rudy is the best!!! Excellent customer service.

On this pass Saturday August 22nd I was delightfully greeted by Brandon at Gwinnett Place Honda. I came in to have my car serviced with an oil change. Brandon was absolutely wonderful and his customer service skills were excellent, superlative and first class. He explained everything to me in the beginning and the end. We went over the multi- point inspection and I fully understood what needs to be done. Normally when I come in to have my car serviced I look for the people that I already know. This time I will be looking for Brandon. You did it again Gwinnett Place Honda you hired Brandon!!! EXCELLENT CHOICE

Thanks again Brandon for your GREAT CUSTOMER SERVICE

Joseph Shin's knowledge of inventory made my experience at Gwinnett Place Honda unique and worthwhile. Definitely recommend going to him for your next purchase.

I was disappointed to see the lack of health and safety procedures related to slowing the spread of the Covid-19 outbreak. My service advisor was not wearing a mask, he didn t seem to understand nor was he practicing social distancing. I had to repeatedly step back from him as we communicated. He offered no Information or reassurance about what Gwinnett Place Honda was doing to ensure a safe and sanitized service appointment. I was extremely uncomfortable with this aspect of the experience. I hope they appropriately handled my maintenance service. I was so uneasy I just wanted to be away from the place.

i just bought a cr-v from gwinnett place honda and have a wonderful experience with a young seller Nicholas Blanchard. He displayed professionalism and knowledge about my vehicle. I will definitely return back in the future to buy any other car.

Had a pleasant experience buying my 2015 Honda Fit with personable and courteous salesman, Michael N.

I have now bought two cars from Gwinnett Place. I hate going to a dealership to buy a car but I have had great experiences buying cars from here. Joel Abrams has helped me with both my car buying experiences and has made it as smooth and effortless as possible. He's not pushy like most sales people, and always has a smile! Thanks Joel for all you do, and making me keep coming back to GPH!!!

In service, I was disappointed when I brought my car in. They forgot an oil plug once, and all the oil leaked out of my car. Jae totally changed that. If you have an issue in service, ask for Jae, and he will get ya taken care of!!

The customer service is always outstanding, Jeff is always very professional, knowledgable and pleasant. I wholeheartedly recommend Gwinnett Place Honda and their fantastic staff! Also the gentleman who drives the shuttle was very pleasant and professional. A+

Mr Andrew Sabau rendered me excellent service. I have been a customer of Gwinnett place Honda since 2009 and their service center
Representative render excellent costumer service. This was my second
Visit to Gwinnett place Honda collision center. I am thoroughly satisfied with
The collision center representative Mr
Andrew sabau.
Thank you for prompt service

i got my son a new car, and we had a great experience, thank you to everyone that was involved.

Great experience! Just had to wait the exact time I was told to wait and they took good care of the vehicle! :)

Another instance of when Gwinett place Honda took good care of the vehicle within the stipulated time.!

Nice work!

My last visit to Gwinnett Place Honda was great. The Service Department Manager was very Professional, (as were all of the employee's there that I personally came in contact with), kind and appreciative of my business. My Service Adviser was equally as Professional and kind. These 2 men are a Great ASSET to this business and should be rewarded by management with
Positive incentives.

Buyer beware. Nice staff, knowledgable and accommodating, but although they may be claiming to have the best selection and price, they will try to sell you what they have rather than consider dealer trades to get you what you want, and their price was over $3000 above the price at the other Honda dealers I visited for exactly the same car.

Shopping for 2015 CRVs. Been exchanging a few emails with one of their internet specialists. Asked if they would top an offer from another dealer. The "sales person" responded saying that my deal was great and that I wouldn't need him.

Great customer service. Really.

Michael Torres took very good care of me. He was really helpful and patient and kept me updated on my car maintenance. Totally satisfied customer! Recommended!

Figured this place would have the best deal on a car since they have some of the highest ratings of any Honda dealer on here. They were actually the worst. Last place.

Michael Torres was very friendly and professional. Took extra care to get the correct part ordered. Very pleased with Gwinnett Honda serice!

Walked around to see inside a Ridgeline or Pilot not one person greeted or made an inquiry. Oh well next dealer

All the employees are respectful and kind and the service was fast, I'm very pleased with the car service.

This review is in terms of the Service Center: I believe most people who take their car to the dealership believe that they get the most optimal care there so that's why they go. With that being said, that's why I go. Every time I go, Jeffery H is always the go to guy. He's real and will let you know what you need to know without the judgement that you get from some people (like Will) if you can't afford something (or just want to do it later). Sometimes I will leave and wait until Jeffery comes back if he's not there...that's how much I care for him as opposed to some of the other workers there. But overall most of the workers are respectable, nice, helpful etc. I think if anything they need to bring back the summary page of when they do the "32(or 42) point inspection after you checkout. It really helps you keep perspective of what else may be needed for your next visit.

I've been going through one battery each year and they have yet to find out why they keep dying each time. I just went last week and its the same story...nothing is found wrong with my car and I've only had it for 4 years. I bought it Gwinnett Place new in 2013 and now my warranty is no longer valid. I'm disappointed no one in the service department is taking more time to find out. Run it through diagnostics and that's it. If anyone knows about today's technology being used it may not catch the problem. If it's starting up without a jump the battery is fine in their eyes. It is a manual fortunately or I would need it towed to the dealership at my own costs. The last time it was towed I was told I would be reimbursed but that hasn't happened yet and its been over 2 years now. This is why I go to a "professional" mechanic which I have yet to find at any Honda service departments.

I had the opportunity to meet with Mr. Stanley Chen during a quick visit to Gwinnett Place Honda. Mr. Chen was very helpful, considerate, and a great listener. Even though I did not purchase a vehicle at this particular dealership, I would recommend Mr. Chen to my friends and family because he takes care of his customers with no strings attached.

Best experience at a car dealership to date. Everyone made the experience wonderful & accomplished the process in a timely manner. Kay Chae with sales and Joseph Shin with Finance were wonderful, efficient & beyond kind! I appreciate all of your hard work! Thank you all!

My car was having several little things going on and I was taken care is in a friendly timely manner. Zach was my techniciom and he was very considerate and let me know everything that was going on. He took time with me figuring out my warnety, and even gave me a free car wash pass when I left! Thank you Honda of Gwinnett!! I'll definitely come back if I anything else comes up! :)

Just had our Honda CR-V serviced at Gwinnett Place Honda. The team there are efficient, friendly and (most importantly) honest. Our favorite service advisor is JEFF HAWES, the best and most knowledgeable guy we ve had the pleasure of working with in years. It s always a pleasure to return to this shop for service.

Dennis & Joyce Taylor
Duluth, Georgia

Hi and many super "Thanks" to Hendrick Collision Center's, very Best Service Manager, Matt Paolini! Matt met and greeted us with a huge smile and asked how he could be of Service to us! We immediately knew this is the Best place for our vehicles to be repaired!

My Family ended up working with Matt and USAA for our vehicles to be repaired and the result was everything we wanted and expected! I have never met a more knowledgeable Service Manager in my life! Thank you so much, Matt!

I came in for an oil change and emission test on Saturday afternoon. The customer service team was great and worked with me on the pricing. However, I had a 12:00 appointment and as soon as I got there I was told it would be a 2 hour wait. This was highly frustrating, as the appointment didn't seem to have any value. Especially since an oil change and emission test should only take 30 minutes combined.