Gwinnett Place Ford Review

Unprofessional.
Every time I bring my 2016 Fusion in for service at this location, I get the "you don't belong here" look from the agents. It doesn't even matter which agent.

Finn Mesa and all of the staff at Gwinnett Place Ford helped me buy one of the best cars I have ever owned and I have owned new cars from Porsche, Range Rover, Jaguar, MB, Equis, Infinity and the rest of the group of fine cars. Dollar for dollar the Lincoln Continental is the best of luxury brands. Finn and his team are the best at getting the job done without the usual car buying pain. If you want a good car buying experience, see Finn and Gwinnett Place Ford/Lincoln, in Buford GA.

Marco was of great help and assistance when I bought my 2013 Toyota Camry last weekend. Him and Calvin honored their word when they said they were going to match the price if I were to find it cheaper online; which I did. They even kept in contact multiple times within just one week of sale. I heavily approve of this dealership!

The service sucks aswell as the management. Very agressive don t recommend buying from here period.

Geo Riddlespriger was fantastic! He made the process easy and was very knowledgeable and he even stayed until we left with our new vehicle! Very friendly! Mr. Patel in the finance department was also very helpful in getting our payment to where we needed it. He explained everything so well so we could understand!

Top notch service team!

Every time I go there, I am treated with respect and like a family member. The people are very helpful and take the time to explain things and make sure I'm taken care of. Had to drop my Mustang off for a repair and it was handled quickly. Everyone from the service advisor to the porter that took me home was all top notch. I wouldn't dream of taking my car anywhere else.

Frank gave great service and made it worth the 8 hour drive.

Had a great experience. Salesman Herbert Michael was great to work with. Got a great deal

Great buying experience. Vernon McDonald was great. It was an exceptional buying experience.

I was I need of a reliable car. Vernon McDonald helped immediately. He was sincere and professional, even towards a young female adult. I will forever work with Vernon for as long as he works.

Thank you jose benitez and steve tiller i came to ford with bad car trying to get it fix but this guys help me out to get new for fiesta

Great experience. Went I for an oil change for my Fusion and ended up buying an Escape .... How does that happen? Haha. Frank Mercardante was a great help through the whole process to get me the payment and deal I was looking for.

Great experience. They made the car buying process very easy. Samir Moudnibi did a great job. I will gladly go back for my next car.

These guys are great and can get anyone not only in a car, but the car you want. Highly recommend this team. Thanks guys

I purchased my first car at Gwinnett Place Ford. I was lucky to work with Gabi Mor as my salesman. He provided me with excellent customer service and made the process very easy. Highly recommend HIM to my friends and family looking to buy a new or used vehicles. Thanks

Jose (Pepe) and his manager Fabio really took care of me. I purchased my first truck last Saturday. Jose personally delivered it to me on Monday. Tuesday I decided that wasn t the right truck. I contacted Jose and shared my concerns. He spoke with Fabio. Friday I returned and they put me in a new truck. Such a great team. I ll tell everyone about my experience. Thanks Jose and Fabio!!!

Gwinnett place Ford is awesome. Mikhail assisted us in our car buying experience. He was excellent, to say the least. He has great customer service skills, and is very dedicated to his job.The process was well organized and thorough. Would highly recommend this dealership.

Tyler Atkins did a great job getting me and my wife into new vehicles.It was a very pleasurable experience dealing with everyone

They helped me with my trade in and get me into a new car in no time. Thanks!

I had a great experience with Vernon today. Look him up when you re here.

Bad service they promised you something that they aren t going to deliver. Never go there the Hispanic seller that they have there is a liar

Very bad experience with sales dept. DON'T GO HERE. I went here after visiting the competition about a new f150. They found me a f150 that fit my criteria, I looked at the truck and liked it enough to sit and talk price. The sales lady printed the paperwork showing price, incentives, tax, etc. It also had "drive out price" which was more than the competition, even though the competition had the better equipped car with 4x4 opposed to this one being 4x2. And this truck had 6,xxx miles which wasn't initially disclosed to me( although I think this was a genuine mistake, I was told that it was brand new), the competitions truck had 23 miles on it.
I asked the sales lady to bring the manager so we can talk on these numbers, which she did. Manager comes over introduces himself and says " How may I help you". I told him about the competitions truck and asked him if he is interested in negotiating with me. He stands up, grabs the price sheet, and proceeds with saying, " This is the price, I'll take $1000 off of that, if the competition is offering better then go get it" , and simply walks away without a single other word. SUPER DISMISSIVE. I was startled by this and so was the sales lady, it didn't seem that she expected that either. I spend 1.5 hours here, 20 min looking at the car and the rest in the show room waiting (with my infant at that) only for the manager to spend a total of 45 seconds to tell me to go to the competition. If I was rude or unreasonable I'd understand them not wanting to waste time, but I went here to buy a $50,000 truck, and only asked if they're willing to work on the price. I will certainly go to the competition but I don't understand why you have to be so rude and dismissive. It's not a huge deal to me if you can't compete, but it is a big deal that this is the type of attitude that Gwinnett place Ford employees( particularly management) has towards potential customers. That seriously aggravated me Mall of Georgia Ford is the place to go to apparently, especially if you want to be treated with respect and dignity. I hope someone that cares gets a hold of this and tries to better this dealership. Btw I don't remember the sales manager (I guess that's what happens when you say "hi I'm so and so, go to the competition) but supposedly he was the only sales manager on floor on January 14, 2018.

I've been assisted by Charles Swank on at least two visits there and he's awesome! Always extremely polite and professional, which is the impression I get from the entire service team. His service always feels very genuine and never pressuring. As long as he's there, I will keep coming back!

Glad to come here and lucky to have Natenael help get a good deal for what we wanted in our 2020 new Ford Ranger.

We were passing through the area on a road trip when a tire incident occurred. I called and spoke with Zac at this location and he accommodated us with expediting a tire (for a small fee) from the warehouse, so we could get back on the road. Zac took great care of us, and I'd certainly recommend him and this location based on our experience!

Best service ever! Charles put in the hard work and made me feel like his only customer. He kept me up to date with what was going on called me when ever he knew something new, and explained the diagnosis in detail.

When I first moved to Duluth Georgia for work I was driving a rental car and spending $800 a month. I spot here after work one day and meet one of Gabbie who was a Manager. He said, we have to get you out of this rental and he did. I left that night with my Ford Fusion Titanium. Never expect I would ever drive a Ford. Customer service is quality all the time.

I recently purchased a used Lexus RX350 at Gwinnett Place Ford. Gabi Mor and the rest of the staff provided excellent service and saw that our needs were met. I would recommend this dealership to anyone searching for their next new or used car in the metro-Atlanta area.

Gabi was very knowledgable about the F-150 that I purchased. He answered every question and I have a lot of questions. He made the finance process very easy and he was able to work with me when I forgot means of a down payment. Very satisfied with his and Gwinnett Place Ford's service.

Tony Nelson was great to work with in a search for a very specific vehicle. He continually searched for this type of vehicle and checked in with me every couple of days. Very professional and would definitely work with him again. Thanks Tony!!

Car shopping is always a pain. After deciding I was going to get a Ford, I called around to many dealerships to see where I could get my new EcoSport. Gwinnett Place Ford came out on top and made me a reasonable offer. My sales rep Mikhail Granovskiy was great. He was super friendly and efficient. I came in with my brother on a rainy day and he took great care of us. He explained everything well and everything was exactly as he had described. Our finance officer Hemant Patel was very professional, and although he refused to take no for an answer which drove me nuts, in the end he gave me a great offer and he's definitely a great asset to this location. You guys have a great team. I'd definitely recommend Gwinnett Place Ford and Mikhail!

Finn Misa at Gwinnett Place Ford/Lincoln was a pleasure to work with and I plan on using Finn for future purchases. Thanks for representing me during the purchase of my 2017 F-150 King Ranch.

I had 4 fords in Gwinnett during the last 10 years and I went to almost all dealerships. By far, this is the best Ford place around. Highly recommended. For service, ask for Ralph Tucci, highly professional, one of a kind this days.

I was warmly greeted by Vernon and from that point forward it was simply amazing. He worked with me and put me in my new SUV within the budget I could afford. I will shop here first for all my vehicle needs.

Big shout out to nate for getting me done on my 2020 mustang. Pretty much did entire deal over the phone and email which was amazing since i was at work and over a hour away. Very professional and was upfront about everything. Thanks again for everything you did to get me in the car I had my eyes set on!

I went in to look at some SUV and I came Nate to help me he was very friendly and professional he help me and got into a SUV the same day and the financial guy did his thing thanks u guys so much

I received excellent service on 1/19/19 from Cedric Edwards. He informed me in detail of what all I need to do for my vehicle. While waiting for my truck to be done, I went over to the sales side to look around. I met and talked to Edd Green and Tom McKnight. I enjoyed talking to them. All that I talked to were very welcoming and greet with a smile. I also ate a awesome lunch while there too. The food was great. Staff is nice and friendly. I like your dealership. Each time I have been there, people are nice.

Purchased a used dodge ram 3500 crew cab dually from Steve at Gwinnett Place Ford. I declined the truck initially as it had manual windows (the crank kind). My boyfriend and I travel with service dogs so this was a sale ended. Also with a travel trailer and my boyfriend being 82 I required a backup camera to hook up without fear of injuries to him. Steve to the rescue! He had power windows installed along with a backup camera. Gwinnett Place Ford will do anything in their power to make a customer happy.

Hector Santana is the best sales man!!! He help me with my new car

Recently bought a Ford van for my business at this dealership. Mikhail did a nice job of showing us the vehicle, who without being pushy answered only the questions that were asked of him. Austin in finance helped wrap up the deal. Overall a good experience.

We have been downsizing some things in our life, and Gabi helped us get into a nice used vehicle that had only 7,000 miles on it! We got a great deal with our trade and were able to pay off the car. It's a great car and we are thankful for Gabi's help and the team. They did come down on the price after some back and forth, and we are grateful for the deal we received. Thank you! We would recommend Gwinnett to anyone needing a new or used car!

I have been working with Bob Gutierrez for the past 3 months and had to stop several times because of holidays and several other things going on in my life...I have to say he was very professional and patient in this long drawn out process because of the things that were having to do with a totally different matter.... He was great, always got back to me with any questions I had and never pressured me... thank you Bob for not making this complicated.... You are very refreshing in this otherwise sometimes in "say anything to get the sale" profession honest and honorable... thank you again for making this easier for me....

Scarlet was our sales person, and she was so great! Sent us pictures and videos and had minor repairs made for us at no charge! Great buying experience!

Wow wow wow! Words can't even begin to express how amazing our experience with Gwinnett Place Ford has been. From beginning to end every interaction. The star of the show is definitely Tyler Aikens. He was with us every step of the way and helped me and my husband get exactly what we wanted. He made our dream list a reality and kept us in our budget. Something I honestly didn't think was going to be possible but with Tyler it was. Thank you all so much!

Also shout out to the beautiful woman who handed me towels after getting caught in the rain!

This makes vehicle #8 in the last 5 years that I have purchased from GPF. The last 5 cars from my salesperson Mikhail. He has been the most professional and knowledgable salesperson that I have ever worked with. Walks me through the purchase each time from start to finish and has always treated me fair and given me a great deal. That may explain why I keep going back. The entire staff from sales to finance and even the receptionist are true professionals. Thanks again Gwinnett Place Ford for doing an excellent job. I will be back!

Just had another great experience at Gwinnett Place Ford and our salesman Vernon. We needed 2 Van's for our furniture and mattress business in Woodstock. Vernon and his manager Ivan got to the bottom line quickly and we drove over paid for them and that was that. I took a friend and he bought a van also for his painting business. I have bought 3 F150's and a mustang from Gwinnett Place Ford and they have always made it worth the drive from Woodstock.

The sales department was terrific. The finance department are a bunch of snakes. Get your financing any place but there. Believe me you can do better without their games.

Gabi Hilda he was a great customer service I really recommend if your looking for a nice car or truck!

Vernon was great to work with! He took care of us and made sure we were happy before everything was said and done. Great service!

I had an amazing experience with Tyler Akins yesterday. He found me the most perfect car for me that has everything I could possibly ask for within the budget. He was so kind and easy to talk to. Go to Gwinnett place ford and ask for Tyler Akins!!

Yes it was pleasure to be there and enjoyed I got the car back in the time I expected thank you for the service

Jason Vazquez-we really appreciate your assistance with the purchase of our new F150. You are literally the perfect salesman! Not pushy or aloof, just honest and hard-working. We will be back to see you in a few years!

The service department at Gwinnett Place Ford is top notch. From Aldo, the attendant that greeted me, to the kind ladies I spoke with as I checked out, my experience was as good as it could possibly be when you re hit with an unexpected car problem and hit to the wallet. Thank you for outstanding performance today.

"Hey guys, don't go foreign -- GO FORD!! I just bought an AWESOME Ford FOCUS! My salesmen, Tyler and Geo couldn't have been more professional -- they listened to me and worked with me. I LOVE my car. FIVE-STARS to Gwinnett Place Ford-Lincoln! ... Stay FOCUS!!"

the service was great and GABI and HERB help me out alot and work with me till the end to get the car that i wanted thanks to their really great customer service

Jason Vazquez was great! Found the dream car I wanted with no hassle or issues. Thank you!

Gwinnett Place Ford was a pleasure to deal with particularly my sales person Vernon McDonald. He was pleasant, responsive, very customer service oriented, flexible and reasonable. It is my third lease with Ford first through Gwinnett Place Ford and I would definitely recommend them to anyone including friends and family.

I love working with Gabi sold me 3 cars in 5 months I all ways will buy from him excelente MAN!!!

We recently bought a 2016 Mustang from this dealership. Our sales agent was Javon and I would recommend anyone to ask for him if you are looking to buy a car, he was awesome! He was very professional, nice, and has a great personally! Mike in finance and Sang were awesome as well. They were able to get our payments where we wanted them and also helped us get the car! We had a couple of minor issues that needed to be fixed on the car, and the used car sales manager Charles helped us get the issues resolved within a day. I am sure all of the other agents in the dealership are good but I would recommend all of these people listed if you really want the best customer service and experience when buying a car!

Excellent customer service and friendly person
it was a pleasure doing business with Gabi

Worked with Vernon and he was fantastic. Great trade in value and great new on my car. Overall great experience.

Mikhail Granovsky recently sold me a new car..He was very professional and knowledge about the model I was interested in. He worked through a couple of issues, and we finally agreed on a fair price for me snd Gwinnett Place Ford.. He is a good man to work with..

My experience with Sales was Awesome! I cannot give Nadav enough compliments. Very thoughtful, courteous and HONEST. However, Jason Hicks and the Finance Department should be avoided at all costs. There was an error committed by GPF that they do not care to own up to and neither Jason Hicks or Tom McKnight (acting GM) will return an email or a phone call. They are so shady, Tom would not even send an email with his name or contact information to a third party involved in this transaction. GO SOMEWHERE ELSE! Sorry Nadav! Not trying to hurt you in Sales. I understand that people make mistakes but failing to own up to it and attempt to correct it is immature and unprofessional.

I have always been afraid of going to see a car salesman because they tend to not care what you want, they are only interested in making a buck. But not the salemen here! Tony Nelson is an absolutely wonderful salesman. He knows exactly what to ask and there is no such thing as a stupid answer. He makes you feel comfortable and at ease. And best of all, he listened to me!! Definitely never buying another car from anyone else!!

Love ford cars you can eat on Saturday free come on down. Look and buy right now

Great experience buying a 2016 Ford Fusion SE. Samir Moudnibi is the best salesman out there!

Thank you Gabi for the excellent service. Made the buying process a pleasure.

I waited for 1 hour to be assisted. Receptionist and others were only interested in talking to people who were ready to buy, not those of us with questions about the process. Very discouraging, bought a Toyota from another dealership.

My experience was very pleasurable. The service was amazing from the sales team on up. I was working with Miriam Morgan who got me unbelievable rates on a great car and I really appreciate all the work she put in. I would recommend everyone come here first if looking to buy a car.

I bought an F150 from Tyler Akins at Gwinnett Place Ford. Tyler was very helpful through the entire buying process and I am very pleased with my purchase! Thanks again for all the help!

Michael Ledwitz and the team at Gwinnett Place Ford were a pleasure to deal with. I am very pleased with my experience purchasing a vehicle from them. I would recommend them to anyone looking for a great car buying experience.

Went looking for a pre-owned. James and the team took great care of me.

Vernon McDonald made our buying experience great. He made us very comfortable wasn t pushy and very upfront. He most certainly has us as customers for life.

Purchased a car for my mom from Vernon McDonald . He was very helpful and great to work with. I would recommend him to anyone looking for a car. He tool the dread out of buying a car.

While they gave us the cheapest price initially then other dealers, the price changed when we arrived. The price negotiation was horrible. The finance department repeatedly tried to get me to purchase extended warranties after multiple refusals. Additonally, weeks after the deal closes, we received phone calls about incomplete paperwork on their part. I feel that the dealership took advantage of me and in future, I will choose to pay more for the vehicle versus dealing with this dealership.

Went and bought a Mustang, at a great price and the salesman was very helpful. Highly recommend.

This review for the service center. We went there to get routine spark plugs changed and left with a check engine light on, our transmission failing, and a fail safe light on. The manager claimed they did nothing wrong even though none of those things were a problem when we arrived. The technician claimed the lights were on when he received the truck, which is a complete lie!! They did not try to resolve our issue and instead claimed they had no idea how that happened. Incompetent manager and incompetent, lying technicians. Beware.

Gracias Roberto for helping get my vehicle.My experience there was great !!

I had a positive experience. Finn was very professional and did an excellent job. Every one at the dealership was nice and extremely helpful. Thanks,

thanks jose benitez for help me out with my car van and start my new business

Mikhail Was Very Professional And Helpful. I Am Very Happy And I Will Recomend This Dealership To Friends And Family.

Nedav did a great job. Got a good deal on my SUV and the staff was very attentive. I had an appointment to buy at another dealer but the experience that Nedav gave, with me just stopping in, made my decision to go with Gwinnett Place a good one.

Excellent & very professional staff!!
Special thanks to Johnny who got my ideal truck really fast!
Will come back for my next car!

I dealt with Gabi Mor at Gwinnett Place Ford and couldn't be happier with the deal I got and the service that came with it. I would recommend that you speak with Gabi personally if you need to purchase a new vehicle. 10/10 - will recommend all my friends directly to him.

Super sales person!!! Not pushy, worked hard to get us what we wanted with our compromised credit. Hands down the best experience! Future sales person of the year!! And she is ARTA Clarke ! Go see her !!!!

My new car buying experience was easy and they gave me a great value for my trade. Mr. Mikhail Granovskiy the sales person went out of his way to help me get the best deal. Thanks

Had a great experience today at Gwinnett Place Ford. Our salesman Vernon was a pleasure to work with!

My experience at the dealership was great! I met Mikhail and he showed me all the cars I wanted to see and made my time there fun!

Horrible 1st experience. I came I'm for an oil change & rotation. There's only 1 other person in front of me. I wait 2hrs & 15mins before the sales lady comes out to sell me on $168 of new lug nuts. I take very good care of my MKZ & only has 63k.
I go out to look @ the problem & the technician has only 1 tire off & says the lugs have swollen. He needs to replace all. Long story short the technician stripped my lug nuts & is trying to sell me on new lugs for all 4 tires. I understand if lugs swell on 1 tire, but not All 4 when I just had tires rotated weeks ago..
I got No apology, No accommodation; therefore I will not give them anymore of my $ or business.
Horrible