Glenn Benedict went above and beyond my level of expectations. He was sincere and transparent and made my experience very worthwhile. I will definitely be heading back to Gwinnett Place Ford in the future because of Glenn.
They suck!! I went in for service on my truck and they tell me a coil needs to be replaced. What they didn't tell me is if I don't replace all the problem will come back. My truck is having difficulty picking up speed. I paid 900 to get the problem fixed and specifically told them to fix everything so the problem doesn't come back. Well the problems back and now they say oh I need another 1400 to replace the other coils. No credit or anything offered just, "there's no way around it" you should have told me that the first time. Won't go there anymore. Stay away they will will try to milk you dry. They are crooks!!! By the way the crook that ripped me off is now the manager of the service department. Go figure. I fixed the problem myself having never worked on a car in my life, have not had a problem since.
Thank you Vernon you were very helpful and made this purchase of this 2018 F 150 an effortless one
If I could give negative stars I would. Absolutely terrible. I had an appointment scheduled which means I took time out of my schedule to visit their establishment. As soon as I get there I pull into their service lane where I wasn t greeted nor guided thru the lane. I get out and advisors just looking at me as if I m an idiot. I approach one of them, note still haven t gotten a hi or anything yet. He is sitting there hands in jacket pockets I tell him my name and I have an appointment for my vehicle. I tell him the advisor I was scheduled with and everything. He first says that advisor is no longer here I m like ok then he says we re busy and not taking in anymore cars because of thanksgiving holiday all this without looking at the computer didn t verify my appointment didn t even reschedule me. He stated that he usually doesn t work Mondays and gave me a card and said call him to set up appointment. I m not going to name any names because I m not trying get anyone fired but I really believe it had something to do with the color of my skin. I was just stared at by other employees from service and sales as if I wasn t suppose to be there. I met another man there to complete a transaction before I got my vehicle serviced and they spoke to him and I was the one with the Ford vehicle. Shame to say he wasn t a black man. I use to work as a service advisor and the way I was treated there was the most horrible experience ever and I wouldn t feel comfortable with anyone there to service my vehicle I mean they can t even put air in my tires. Long story short if you are black proceed with caution!!!
First off, the sales person was excellent! Got me a 2018 Mustang Ecoboost Premium that I fully enjoy! I was actually happy with my visit until when I got home going through the paperwork. I was charged $2500 for a warranty that is 36 months or 36,000 miles. Now, the car already comes with a warranty FROM FORD and it is transferrable to the new owner (ME). Yes, I did sign the form for this other warranty but only because when it was presented to me I was told that this is for the warranty and I assumed it was the Ford Warranty. I should have read that part and its on me. The other thing that I was highly disappointed in was the ZekTek forced charge. The sales manager said he would do it "at cost" of $650 since it was already applied to the finish. After reading the contract from ZekTek, I would have to come in every 6 months to have it reapplied and the cost is for having this service done within the warranty period, not the initial install. I also found out that this is an optional charge that I was being forced to get. There was also another warrany thing that I paid $750 for but again when I signed the paperwork I was told that it was for the warranty. I will be writing and calling them to have those warranties cancelled and refunded to the finance company. I will not be going back in the future and DO NOT recommend the dealer to anyone due to the finance team carefully hiding this info from me in the form of "This is just the warranty that is already on the car". NO IT WAS NOT, IT WAS EXTRA. I want the MAPP Warranty refunded and the ZekTek refunded!!!!!
Great service work in a timely manner. Very satisfied!
Went for a special car service and Gabi was exceptionally professional. Wife and I are very happy to visit this location.
Finance Manager Arusha Hunter committed Auto fraud by lying about rates, vehicle pricing, and financing requirements.
On June 7, 2015 I purchased a new 2015 Ford Escape SE (Vin: 1FMCU0G98FUB68164). From the time I entered that sales office everything was a lie. I was told in order to get the 5.9% interest rate I had to purchase $7,145.00 in additional maintenance contracts or I would have a 11.99% rate. Of course wanting the lower rate I agreed because I trusted a dealership to tell the truth. After speaking with some co-workers (I work for a bank) they told me to contact the Ford Credit Underwriting department. When contacted I was informed that I would have received the rate of 5.9% regardless of maintenance agreements. Furthermore, I had actually hurt my loan by oversaturating my loan as I am now stuck with $10,000.00 in negative equity. Seeing how they had lied to me about this I decided to look over every detail of my contracts. I was told that Skylink, and anti-theft device, was included at no cost. However, they charged me $800.00 for this device. They also overcharged me on the sticker price. The final vehicle cost based on the sticker was $33,397.00. Arusha actually charged me $33,697.00. Effectively stealing $300.00 from me. On top of that was a $699.99 customer service fee. So in all they conned me, fraudulently, into giving them an extra $8944.99. I am seeking legal counsel for this fraudulent act.
Great deals, id like to specifically thank gabi for being a great help.
Gabi Mor from Gwinnett Place Ford. I wanted to thank you for your time that you have spent with me from the time we placed an order to the time the vehicle was delivered. You did an amazing gob following up at least once a week and on top of it coming in to work on your day off to deliver the vehicle to me and explain I ll the features. You are an amazing person. Thank you
Herb Michael made my car buying experience so easy and hard to resist. I wasn't sold at first, however, due to Herb's different and refreshing view on selling cars made my decision that much easier. Herb made the process light and fun instead of allowing this process to be very stressful, as most car purchases can be.
Service advisor listened to my concerns and was able to complete all the requests and I very happy with the work!. Thanks Alaina and Glen.
We purchased a used Fusion about a month ago. It had a check engine light the following day and the dealership was not very cooperative in the beginning when trying to get the repairs done. We requested an extension on the temporary tag due to us moving, and got the run around for 7 days. We have not been able to drive the car for over a week. I spoke to 4 people there and they never call back, but when they do I keep getting transferred to someone else. I am pretty modest about the horrific car buying experience, but these people truly do not care. Also worth mentioning, a car we originally went to look at was mysteriously not on the lot after calling to confirm it was there. The staff looked for two hours and we overheard some salesmen talking about hiding cars on the back lot for their buyers.
Bought an Explorer from Gabi Mor. Great experience and would recommend the dealership and Gabi.
Gabi Mor was the salesperson that gave the ABSOLUTE BEST care and service in my recent car purchase. He listened to what I wanted, & he delivered! And it didn't take all day; thanks Gabi!!
We bought a Ford F150 in November with Samir Moudnibi, he was our sales consultant. Samir is an awesome guy and he did a great job. He was flexible and willing to work with us. It was an awesome experience. Thank you Samir Moudnibi and Gwinnett Place Ford!
Miriam Morgan is great! She made my truck purchase nice and smooth, and she was not pushy at all. It was overall a great experience. She and the finance department there at Gwinnett Place Ford will stop at nothing to get you into the car you want at a price you can afford.
The patrons sucked! Mechanics sucked! What more can you say!
I was honestly a bit hesitant at buying a car here at first. I didn't feel like I would find anything or someone who actually cared about my car buying experience. I was completely wrong about that. The moment I walked in, I was treated with care and respect and my sales agent Marlo Taylor was very thorough with trying to find me a great deal. I was greeted by multiple people who knew my name when I walked in. I work in the restaurant industry so when that happens it makes you feel good and welcome.
Throughout the process, Marlo seemed to be very down to earth, friendly, professional, and he seemed to be more of a friend than just someone trying to find their next deal. Although, I'm a tough sale, Marlo and his co-workers were very nice about trying to find me something I like. Although I didn't get what I was looking for, I got a car that I can honestly say I really love and I never would have thought of getting on my own. Now I have a great car and a great friend I would definitely bring more business to because I know he would take care of them the way he took care of me.
Thanks, Marlo!
Jason was awesome need my transit for work Jose the new car manager made it easy for me thanks guys
Today was a bad day. I waited 2 weeks for paperwork on an extended warranty. After countless calls and messages I came into the dealership to find that my warranty hadn't even been processed. Then I waited an hour to be given the wrong documents for another vehicle. Total of 2.5 hours and I still have no warranty. Upsetting to say the least.
My Sales Specialist was Vernon McDonald...I had nothing less than the best purchasing experience with him. I have been a car owner for the past 5 years and being a new resident to Georgia I needed/wanted a truck....All of my concerns were addressed on the spot...and I had plenty....There were not issues reaching him once I left and realized I had more questions...I really appreciated his patience.
The staff was very nice and helped me with the best that they could. I didn't feel like I was a burden to them at all. I truly felt like they wanted to help me out and have a nice day. I felt very welcomed when I entered and everyone was very generous. Very great management
I worked with Vernon. He is a man of his word! Great facility and a very good price.
Bought a Ford Explorer 2016 there. My sales rep "Gabi Mor" was very knowledgeable and friendly. Cut me a great deal on the vehicle. Transaction was fast and smooth. Car was in great condition, too. I am overall very happy! Would recommend it to all my friends
Do NOT shop for a car here!! I was lied to throughout the car buying process, and then to make it better, they promised me free oil changes. However, they do not have it on file and I have called THREE times to try to talk to someone about this and they have not called me back. They avoid issues and are not honest. I will never be shopping here again.
The sales guys are friendly and welcoming. The atmosphere is inviting.
My salesman Vernon McDonald was very helpful and open to listen to my needs and what worked for me. He helped me work out a good deal on a lease and ultimately put me in a better financial spot
I had an amazing experience with the individuals at this dealership! Jason took great care of me and did everything he could to make sure I was happy. And I am elated about my new vehicle!
The overall process was as expected at a dealership. Spent far too much time negotiating the sales price and the back and forth that goes with it. Had to follow up on a service item that was promised upon sale but it was taken care of by my sales and service associates. Typical dealership experience and hopefully a sales manager is reading this: You have a better chance of gaining customers and having repeat customers if you are transparent with pricing and options without the time consuming haggling. Online car buying is slowly eating away at your business!
Jason Vazquez worked with my son to find the perfect used car for my teenage daughter. The paperwork was ready upon my arrival and the car was cleaned and detailed. Everything he promised was done. He followed up and scheduled a sensor repair with another business. He has EXCELLENT customer service skills.
I recently purchased a vehicle from this Ford dealership and thought I had a great buying experience. I purchased a vehicle in my company name with me as the guarantor and was told by more than one finance manager that the loan would not show up on my personal credit. I specifically asked them if they were sure, they confirmed. I just ran my credit report and see the loan showing up. I contacted the director of finance and was informed that he would research it and get back to me. Its been a week and he has not returned my phone calls. I decided to contact the GM of this location and left him a message and have not received a phone call back. I called the manager on duty Herb and asked for the corporation info who owns this Ford dealership and he replied that he didn't have the information. I have purchased 7 Ford vehicles in the past 2 years and will never buy from this location again. This is the worst customer service I have received from any dealership, so consider another location before choosing this location that provides customer service and takes care of there customers.
My experience with Gwinnett Place Ford is a very satisfied one. Herbert & Mikhail were the best sales men I've met so far purchasing a car!!! They broke everything down that i had questions about and worked really hard to help me with my complicated situation.
I was able to get the finance I needed and service I expected from Gwinnett Place Ford. Finn was my sales guy. He was eager but never pushed the sale. It was overall, a great experience to have purchased from GPF and I owe it all to Finn. I'm enjoying my new ride.
Great experience purchasing a new 2016 F-150. Really enjoyed how professional and personable Finn Misa and the entire staff was.
The folks at Gwinnett Place Lincoln always do a great job. Thanks again!
Trying to sell me services I don't need and won't take no. Made an appointment to get something done only so they could tell me they don't do that kind of work that day. Really gets annoying.
Had to bring our car back for the 3rd time for the same issue.
We had a nice experience purchasing our Ford Fusion...all thanks to Melvin Shorter. He has a pleasant demeanor and served us with respect and patience. He quickly answered all our questions. We appreciated the way he and his manager handled the process, no pressure. They wanted to ensure we were completely satisfied. JQ in Finance also was enjoyable to work with in the end. Thank you! My husband and I highly recommend going to Gwinnett Place Ford and seeing Melvin if you are interested in purchasing a vehicle.
I shopped around for a while before I decided to purchase a mustang from Gwinnett Place. The salesman at Hennessy tried to push what ever they had on the lot on me even though it wasn't what I was looking for. I saw a mustang that I liked and asked for one like it with different rims. I was told that those were the only rims that come with the car. To make a long story short Finn asked what was I looking for and found a BEAST for me with everything I wanted. I am a satisfied customer.
Samir was excellent
We went over to buy a F150 new by the end of the day we bought a Ford Fusion 2016 also.
We bought 2 cars
Great person to deal with, a lot of patience
Excellent
Herb Michaels did an outstanding job selling me my Ford 150 XLT. He put a lot attention to my needs and explained everything about the vehicle and using the navigation to how to care for my vehicle. Thanks Herb for the outstanding job. I will be back to purchase from him again. He also got me a great deal on my new truck. Herb was awesome.
My salesperson Roberto Benitez did a great job helping me find the perfect truck!
Fun. The people are friendly, motivated, and very helpful. Especiall Mikhail Granovskiy. I received full disclosures every step of the way. I got the car I wanted, at the interest rate I could afford. Thanks Gwinnett Place Ford!
Doubt I would ever get another Ford again. Purchased a Ford Fusion in January at 17,500, have had two recalls so far; the plastic is coming unglued, and then got a letter from Gwinnett Ford today saying they would like to buy it for$11,000 talk about losing value
Really bad costumer service, and the sales people are worse!!! Bought a truck and started having problems one week later. Took 2 weeks to get a maintenance appointment and more than 1 month to finally trade it in. Got a 2019 model on1/11/20 and dont even get a full tank. Unbelievable! Once you sign those papers, you became a second class costumer.
Their service department has made me uncomfortable and paranoid about driving my own vehicle. I took my edge in for a 85,000 mile tune up and to have the rotors replaced. Long story short, they didn't do their job properly. They never tightened the lug nuts. So 2 hours from home I got to experience my truck shaking and knocking. And had a very stressful ride home, having to cancel my mother's day trip. Put me and my family in danger. We will be taking our business elsewhere for future services on our vehicle.
From the front door all the way to closing the deal, the service was amazing. After looking and looking for a car to fit my life style. I finally found it ! I m very happy about my purchase! (Jeep Grand Cherokee ). Thank you Nadav for making my car dreams come true . Nadav did such a great job at showing me different variety of car for me and my family . With his help I was able to make a great decision. He helped me through ever step and was VERY Patient. He Explained every details which I loved . Once again thank you Gwinnett Place Ford and Nadav , the process was easy and fast!
GREAT EXPERIENCE BY FAR THE BEST BEEN DEALING WITH GWINNETT PLACE FORD FOR YEARS MY SALES REP HERBERT WAS GREAT WHEN OUT OF HIS WAY TO MAKE SURE I GOT WHAT I WAS LOOKING FOR VERY PROFESSIONAL VERY FRIENDLY I APPRECIATE YOUR HARD WORK AND DEDICATION HERBERT.....
Herb Michael is one heck of a great salesman. He knows his stuff and is a great resource for info without being too pushy. He helped me find the truck I wanted with the features I needed at a great price. I would recommend him to anyone looking to change their ride status!
I finally got my F-150, and thanks to Jason Vasquez for his help during this process, He was really nice and he helped me from the beginning. I want to say Thanks Jason for all you did for me and my family.
Not very helpful....only interested in how much they can make in the service department...I would not recommend.
The airbag recall was handled very professionally and courteously. I especially want to thank Paul
I'm not at all a fan of the auto buying process in general but Gwinnett Place was true to their word and honest every step of the way, and they gave me the best deal of a number of offers. I would recommend my salesperson Samir Moudnibi.
P.T. in the service department helped me get my car repaired quickly. He was polite and followed up with me on all the details via phone & text. This service department was able to get the parts my car needed for repairs faster than other 3rd party competitors in the area as well, and their quote was fair/reasonable. My wife and one of my co-workers who also own Ford vehicles have gotten theirs serviced here, and had no issues as well. PT went above and beyond my expectations, and helped resolve a complicated issue I had with my vehicle in a timely manner.
Jovan Riley helped me purchase a new F-150 total professionalism. Thank you
Hello, I want through this message to thank Jay Lee and Patel for the help they offered me when I decided to go buy a vehicle, they are the best salespeople I have been able to deal with, they are patient, dedicated, optimistic, efficient and with an immense human quality, they made my experience buying my car exceptional, for which I am very grateful and I recommend them 1000% for when you decide to buy your car
Cedric, Linda, Geo and Keith demonstrate total commitment to outstanding customer service
Cedric showed creativity and flexibility in solving my problems with my car. He was my first point of contact and remained diligent and available to me through my entire experience.
Linda is professional, courteous and genuine. She's an empathetic and focused listener. Linda's skill set is not easily duplicated. I can see her training employees on the "art" of real customer support.
Geo did not pressure me to close the deal or influence my decision. His confidence and industry knowledge work well with his natural ability to perform as a servant leader.
Keith skillfully managed my technical challenges with connecting my phone. He gently guided me and gave tips on how to make it work the way I wanted it to for my comfort.
Thank you for everything!
God bless you all!
-Cassandra
Scarlett Sanchez was wonderful to work with. She was patient in that it took us 1 week to decide to purchase this f150 supercab truck. As I presented my concerns with the bottom line cost of truck and the value of our trade-in , she again patiently worked between me and the sales manager. Scarlet has a good professional attitude
THE WORST CUSTOMER SERVICE EVER.
Idiots. Plain and simple. We dropped off a fully charged electric car for service and we we're given back a car with an almost completely spent battery. Looks like they took our car joyriding. The dealership refuses to return calls.
THE WORST CUSTOMER SERVICE EVER.
Very cool place. I needed a little tiny part for my car at home. Their guys on the phone and in person were professional and knowledgable and got the job done. I enjoyed looking at all the new vehicles on the lot. Wow what a collection and selection of great cars and trucks. Access was easy and traffic no big deal. I went early on Saturday morning. Anyway, thanks very much GPF. See you again soon for more zoom and go up-fixen for the Ford Mo Co vehicle.
Mr. Finn was quick, courteous, and extremely informative. He had respect for my time and didn't pressure me to spend excess time. I test drove a 2018 mustang GT, and will end up purchasing one in the near future.
I've always had a good experience with this dealership... whether it's been for purchasing or having service done.
Michael Ledwitz was our sales person and was nice to work with. He wasn't pushy and wanted to get us into a vehicle that suited our needs. He was also very personable and funny.
Great environment friendly sales reps. Was greeted by Vernon McDonald. Made my experience comfortable. Will definitely recommend this dealership.
Hi! I recently visited Gwinnett Place Ford and was immediately greeted by Herbie. After a brief introduction he invited me to take some test drives. Not just one, but both of the ones that I am considering. After the testing we discussed financing possibilities and after less than 30 minutes (which I understand to be very quick for this type of thing) he brought me a few options. After telling him that I needed to consult with a close financial adviser, he seemed to understand and is politely awaiting my next visit.
So after Herbie helping me to get a new Transit ....4 years later Jeremy over in the parts department has been helping to keep it running. He always is friendly to work with and cares about his clients by order parts quickly keep up the good work!
Buying a truck from Gwinnett Place Ford could not have been easier. Sales Associate Finn Misa was a delight to deal with and honored every commitment he made when we spoke on the phone. Thanks Finn, you will be my first call the next time I'm in the market for a new car or truck.
We were off to A rocky start, but they rectified the situation PERFECTLY. Customer service here is AWESOME. They made my first car buying experience very easy and painless :-) I will DEFINITELY be back in February, when I'm ready to trade in for a new car. I'll refer anyone who will listen!
Speedy service for my Zaktek exterior and interior application. My car looked brand new. Mariela was courteous. The waiting area in the Quick Lane was very clean.
Waiting for free oil change. But the waiting room is not customer friendly. The TV isn't on nor is the coffee maker working. All customers waiting are bored like myself. I asked for the TV to be turned on and was told to wait a minute. 15 minutes later still not on.
I went to Gwinnett place ford to look for a F150. Johnny Vu was the gentleman that was very knowledgeable about all the vehicles. He put all my concerns about purchasing a new 2016 F150 at ease. The whole experience was great and I am now a proud owner of 2016 F150. Thanks Johnny!!
We stopped by to look at a couple of pre-owned Ford Taurus's and was greeted by an employee. He didn't look like a saleman as he was wearing skinny jeans, tennis shoes, and had dyed hair but he introduced and showed us the cars. After some small talk a Mustang convertible pulled in (was out for a test drive) with four guys in it. Saleman said, and I quote "A convertible with four guys looks so gay." Then looks at us. "Oh i don't mean homosexual gay, but just gay" ....What? I'm sorry but I happen to gay. We will never be back to this dealership again.
Ryan Steve Ivan Jose all of the managers are exceptionally pleasant to deal with. Alvaro was my salesperson and he knows everything about the commercial line vehicles If you are looking for a vehicle don't look further and go to Gwinnett Place Ford. They will take care of you. Strongly recommended!!
Gabi the man to go to . I needed to sync my phone to my car and he did it for me .Thanks Gabi
I spent many hours there and came home without a car. Just really seemed like they did not want to work with me. I called the sales person the next day to see if i could get a better deal and him seemed like he was tired of trying to help. Going to another dealership to see the difference
I bought a truck yesterday from Gwinnett Place Ford. Mikhail Granovskiy helped me find the perfect truck . He kept me in the loop when new trucks came in that he thought I might be interested in. He was professional friendly and knowledgeable. I would recommend Mikhail and Gwinnett Place Ford. to anyone looking for a new car or truck The pre approval process made the buying process so much easier and less stressful. I will definitely go back to Gwinnett Place Ford and ask for Mikhail when am ready to buy another vehicle.
I wanted a 7 seater SUV by trading in my Nissan Rogue 2017....and visited many stores like Audi,Benz and Toyota but I liked the Driving comfort in Ford Explorer .So I visited some Ford stores around Atlanta and observed that except for Nate Masresha from Gwinnet Ford place no other sales person is as good as him .He worked with me really hard to get me the car with the price range I m in and with all the features which I needed.He explained about the car details and stayed late to make the sale go smooth.Would really recommend Nate if you are buying there . And the finance manager and the store manager were very patient throughout the process and explained me everything ....I left happy with my car and great feeling that I got it for good deal than my friends who bought in other stores .
Thanks for the experience guys and also if you need a ford vehicle with a great deal visit this store and ask for Nate Masresha.
The best place to buy hands down no one can compare to Gwinnett Place Ford
My experience with Gwinnett Place Ford was top notch. Sales Associate Jason was great to work with. Austin in the finance department was wonderful as well. Very satisfied with my sales experience with the team.
I recently Bought a New 2017 Ford Explorer (Oct 2016) at Gwinnett Place Ford. My sales guy Finn was professional and courteous. I am very satisfied with my purchase and over all experience.
I originally went to Mall of GA Ford and left after the sales team there applied high pressure sales tactics to try and pressure me into buying a vehicle that I was not sure on just yet.
When I arrived at Gwinnett Place Ford I had a totally different experience with my sales guy Finn. He allowed My Wife and I room to discuss what we needed in order to be comfortable with our purchase. In the end we arrived at a price that we were comfortable with and are now the proud owners of a new 2017 Ford Explorer.
Don't buy a car anywhere else in Gwinnett!!!!!
Herb he took care of us, we drove 2 hours away 2 times just to do business with these guys.Love the new truck, would go back...be sure to ask for Herb.
Arta at Gwinnett Ford was extremely helpful, and made buying a car less stressful.
I like to thank Gabi Mor for the service he gave me on my first car
Worst dealership ever.!!! I felt more like a beggar than a customer when purchasing my 2013 explorer.
Great service and great car but have constant harassment for extended warranty coverage by mail and robocalls since I purchased a new car from this dealership. Letterheads on mail were from GP ford. Have not gotten any help from them despite several attempts.
Customer service was excellent. Actually got help from two associates. Mikhail was very down to earth and helpfully persuasive (although the inventory and prices spoke for themselves). Herbert was very straight to the point in finding out what you like and getting the deal done for what you wan to pay ( the surprise to me was i ended up paying less for more). About to take a friend there soon because he likes the same car.
Frank my salesman and the entire staff were great! Excellent customer service and price! I would highly recommend Gwinnett Place Ford and Frank Mercardante if you are looking for a new or pre-owned vehicle.
Mikhail is fantastic and very helpful when it comes to car buying. He is prompt and detailed. The process was much less painful than pasts experiences.
gwinnettplaceford.com
