Gwinnett Medical Center Review

They suck. Im 36 weeks and I came in to get checked due to me having a lot of pressure in my pelvis. I got there at 1059 I left at 155 the nurse was fast at first checked me to see if i dilated. She said I was 1cm ok cool then she told me a midwife would be in to talk to me this is b4 1130. So I waited so while im waiting i just hear a lot of talking so I listened 4 a while then I seen 2 in a half hours went by n i still haven't gotten my discharge papers. So I took off my monitor and went to leave n whn i opened the door the nurse was like o the midwife is right here. But she didn't even speak I just asked where is the exit and I still didn't get my discharge papers whn i left. Smh they need to do better there was nobody else to even b seen 4 me 2 b there 4 hours. Disappointing

I took my mother to Northside Hospital in Atlanta early Saturday morning. She fell and was experiencing pain in her chest. We were seen fairly quick and she was diagnosed and told they were going to transport her to Gwinnett Medical center/trauma unit. Once here I asked to have her transported to Emory Medical Trauma unit and was told by the surgical doctor that because of her type of trauma, Emory would not accept her. She s been here in pain and is receiving all type of pain med s on an empty stomach. She s scared to cough/eat because it chest hurts. I asked the nurse at 6 am this morning, is there an active doctor on duty because I have not seen or heard from the doctor to discuss the next step, since her admission to the hospital. She gave me a non pleasant, dr s do not get here or make rounds until 8/9 o clock. Even if I page one, they still want be here until that time. I almost lost my DAMN mind. My mom has not slept well during the night and keeps getting pain meds without ,A DOCTOR, at least getting off their behinds to visit, because the nurse has to get approval for meds from someone. It s 12 noon. I ve asked the day nurse and she told me that the surgical doctor, who admitted her, will probably come soon. It s 12 noon, my mom is still in pain. I ve asked to check her chart if there are any surgeries scheduled because if so, she s not strong enough for that and WE have not seen anyone. I m feed up to the MAX. Even if you don t care, ACT LIKE U DO??? .
There s always a step up until u get someone s attention. Everyone has someone to answer to

Last time, I was here is had good service. But, this the nurses act like that hate their job on the telemetry floor. My night nurse came in my room only twice in the beginning. I didn't see her the rest of the night. Then, my morning comes in with this dry personality. I am a nurse myself. And, I know how I should be treated. I am glad I am going home today. I was vomiting last night. But, no nurse would check on me. Except my tech. She was very good. They tell everyone to call Ashley. But, she doesn't even answer the phone. To me that is an generic, uncaring reply to our concerns.

Arrived at the Emergency room at 7pm. Name wasn t called until 11pm. After about an hour and a half wait in a room to be seen, I was finally seen by a doctor. He did a short check up on my son for the flu, and then we were released. After being released, we didn t receive our papers for almost an hour. All that said, we didn t leave until 3:30am.

Never again...

Over the past week I have been contained to the ICU with extreme discomfort and pain. As someone who is HATES hospitals I have to say they have an amazing staff. Karen, Ingrid, Emily, Mateo, Ted, and all the other nurses helped me profoundly. All the doctors and everyone involved in my Parenthesis were amazing as well. In this crazy time these essential workers took amazing care of me. They are all amazing, I wish I could give more than 5 stars.

It was outrages they called over 2 hours ago and still no patient. They called at 9:42 and we got there at 10:38 and still no patient after over 2 hours almost 3 hours and the patients nurses name was Dora

We had both of our sons born here at Lawrenceville. We love the L&D and mother baby staff. This is a great hospital and they do care about you and your needs. Highly recommended for child birth.

Doctors here are ok and qualified, but I highly doubt this facility has proper billing department with customer service training. We called this facility multiple times to resolve some clerical/insurance issue, but no one answers. When someone finally answers, the person 1) did not follow up on any of her promise, 2) lacks professionalism and her speach is what I would call borderline profanity and disrespectful, and 3) does not listen at all as to what we are saying and always repeats what I suspect a script. I also think that there is only one lady (if I can call her such considering how rudely she speaks) who is working in the billing department and she often is not at her post. We had an instance too where she hung up when we called at 11am, stating she has her personal matters to attend to and she has no time for answering (which is quite disappointing given the fact that the hospital is probably paying her under the assumption she is actually working...) I have dealt with hospitals now and then as part of life, but this place is definitely the worst that I have ever seen in terms of clerical issue........ It ia sad to see qualified doctors get a bad rep for most trivial BS done by non medical staff......

I have been working with this hospital for over a year from my child's birth to get a billing issue corrected where they billed my insurance incorrectly which resulted in an 'out of network' bill which I am responsible for paying.

I've called and called since January 2020 and I kept getting told they are working on it then I get another bill in the mail. So then I have to call in and be told that they are working on and not to worry that I won't be sent to collections because my account shows to be in good standing. And then I get another bill and we repeat the process since June. Well the collections bill came yesterday. I guess they are just set on committing insurance fraud.

I call AGAIN today and speak to 3 different people, after being transferred to someone who couldn't help me and then again to someone who I am assuming hung up on me. They told me I have to call back in later this week to see if ONE of my issues has been resolved as they don't make outgoing calls. Oh and every time I call in the wait to speak to someone is anywhere between 10 and 30 minutes. Guess I'll have to move so I can find a health system that doesn't like to commit fraud and actually takes care of their patients. Which is a shame because Gwinnett Medical used to be great.

I have had 5+ experiences with this hospital. First, I would like to say Dr Viola in the E.R department is amazing .If you have the chance and are able see if he is there and request to see him. I have a couple of medical issuesone long term and I was recently diagnosed with psuedo tumor cerebri( increased fluid build up around my brain).My issue causes extreme headaches. Dizziness ect...Most of the people treat you like a drug addicted junkie at this hospital.It took my husband and i making them do a test my neurologist requested in order to figure out my diagnosis. They sent me home in the same way I came. I had to go agian 6mo later( after my diagnosis was confirmed) and they had the nerve to ask how do I know that I have that as if I made the name up.Sunday I was admitted and the Er doctor Viola was wonderful he did a lumbar puncture immediately got my pain inder control. And im so thankful to him. He admitted me 2 days later becuase i had some sort of leak and he said it could be fixed easily. The anesthesiologist later tried to convince me the procedure wouldnt work along with making other useless comments such as why didnt i wait 4 days instead of 3 to come back for my deblitating headache.Thankfully I listened to dr viola and had the procedure done anyway.It helped me alot.He was agian amazing, but the nurse on the 5th floor. Name. Belinda was rude, accused me of being drug dependant and said " my job is not to fix my attitude but its to care for people who are really sick ". I was completly done I had already spent 5 hours in serious pain . She completly ignored me and until I literally unhooked myself and started to leave.Then she just started screaming at me " im not giving you ( meds name)and go back to your room ill get to you when i get to you.Im givin my own pain meds which i had on hand they just werent helping the pain completly thats why i ended up at the hospital. It was like the worst headache ive ever had.so why would i come here if it were just about that..its just ridiculous.She even walked after me screamin someone stop her she has an iv in her arm and she uses medication after I told her i removed the IV.They talked me into staying but of course they just stuck up for her and made excuses for her actions.There are people out there with unfortunate drug problems but the hospital is always my last stop I have 6 kids a job and im in school,i go through pain in my day to day life but I work through it and when needed i have pain med.I would never choose to go to the hospital( especially this one) and its a shame they can treat people like that and get away with it. This is the closest hospital to me, but from now on ill travel to NF wellstar ( they are always awesome and they treat you with respect no matter your circumstance.
She even said later while she was in my room that" they are gonna stop taking people like you into the emergency room.Im completly shocked and it saddens me that people are going to be under her care..thank goodness shes not a doctor smh.

I've been waiting for 4 hours I mean what asswholes jeez I know they have rooms god I'm so angry If I could give it 0 stars I would

Very efficient and the doctors seem to really care. I would recommend this hospital highly hence my 5 STAR review. The Northside system/corporate even cares. And that says a lot too. I appreciate everything you did for me and my family. Thank you

After reading the reviews .. I was nervous , but I was in and out quickly , the staff was very nice and accommodating .. and I was on the road to recovery fast !!

Gwinnett Medical Center-Women's Pavilion

I just want to say "there is a place like home". The women's pavilion was the best experience that I have ever had with any hospital. I really did not want to have my baby at a hospital at all after all of the previous bad experiences that I had several times at hospitals. I had my 7yr old son years ago at South Fulton hospital. The whole hospital pretty much scared me enough to the point that I never wanted to deliver a baby again at a hospital. Since, I'm considered to be a high risk patient my spouse did not want to agree to a at home birth. I'm very happy that I listen to my spouse and changed my mind about the whole stay at home delivery thing. As my labor progress through the night into the morning my spouse and I headed to Gwinnett women's pavilion. Upon arrival, we were greeted by Hannah and she immediately gathered my information than I was walked to the backed to be triage by a nurse (Sandra) who was very pleasant/patient with me. My contractions had me moving very slowly while in pain I was screaming loudly. Sandra never got impatient with me instead she was empathetic/caring while triaging me. Later, I was told that they will be keeping me there and I will be moved to another room. I was moved to another room and had a different nurse. As, I notice every time I was moved the nurses communicated well amongst each other. The other nurse that took care of me was Maria-cath. She was very very informative. I had questions about everything because I was scared and wanted to know everything about what they were doing. She knew most of the answers and when she did not know something she went and found out for me. After, going through a lot of traumatic events... I felt cared for and the loved from the nurses. Things did not turn out as my spouse and I had planned for but the whole time we were there the nurses made us feel welcomed/loved/cared for. I later, ended up bringing a healthy baby boy into this world! My baby & I resorted, lastly in the women's pavilion postpartum room. I had several nurses while staying there and I can say I will never ever forget them and how well they treated me while being there. Dieanna, Amber, Jeanette, and Kitty! They are the best nurses I have ever met in my life. Their jobs did not come across as a job... They were always content with helping me and explaining things to me. They showered my newborn with love and attention. I learned, several things from them while being there on "how to care for a newborn all over again". Since, it's being 7yrs since I had my son. I had forgot a lot of things about taking care of newborns but my nurses were all understanding and carried great bedside manners & were personable/respectful/caring. Thank you, Gwinnett medical center-women's pavilion for taking good care of me and my family.

This hospital lacks rules to prioritize emergencies, or discriminate with my wife was with great pain ask three times for assistance and only made passing painlessly and African American with rights of course, people without any symptoms of pain is extremely discriminatory and without common sense

I went to this place about 10 days ago for a general exam. After a week i called them for an update on my results and was told that the results will be loaded on my online portal. After waiting a few days i called and was told the internet has some issue and i will be told on call. Once transferred i went on voice mail, so far i have left 2 voice mails am currently AGAIN on call . Lets see how this goes. If i am not helped this time around. I am going to look for a more responsible practise. I am just glad that i am not pregnant and do not have to rely on them. But i must say Dr. Melissa iyoyo was very nice. Horrible management though...

My experience at the Lawrenceville location start was professional, warm hospitality and knowledgeable. My purpose was to get my tonsils removed. I ask many questions to the nurses and doctors. They made me feel comfortable. After surgery was over, it went down hill. I was threatened by a nurse, security was called because I wanted to leave and my ride left because someone told them a longer time then what was provided to me. I am frustrated because of the information provided was wrong causing me to have transportation issues. Who like being stuck at the hospital. If this is the process how Gwinnett Medical Lawrenceville conducts business they will no longer get my money. They were looking out for my well, I apericate that but to threaten me if I live the hospital will not honor my payment arrangement, etc is poor tactic.

My experience has been very poor treatment. Especially by physicians assitants with no bed side manor and the day shift doctors, I had been admitted over night on more than one occasion and scheduled to see a surgeon in the morning which I never saw and was told by the day shift doctors that third shift over night doctots do not know how to do their job and shift was alwaus fixing their mistakes. The hospital has the equipment and personal needed to perform the much needed proceedure I need to have done but if your behind on payments or with poor insurance or no insurance or haven't been able to pay able yet don't expect any real help from this hospital especially from day shift doctors who will also tell you they are suppose to get everybody out of the hospital rooms within 24 hours. Oh by the way I never saw tge surgeon or had my surgery that I need.
Now on the positive side the 3rd shift over night doctors will do anything they can to determine what is going including admitting you and schedule appointment with a surgeon for surgery the next day.The third shift doctors are dedicated to finding the issue and coming up with proper treatment so the oatient can be made whole but sadly the day shift doctors are causing discord.
The nurses are wonderful and alot of times are more concerned and caring towards patients than some of the doctors.The nursing staff is amazing and so are the real dedicated doctors on third shift.

Katrenia is the best!! She really care the service she provides and making sure you leave feeling better than you came. Katrenia really turned our experience around from our visit today (Thanksgiving). The guy nurse practitioner really had my Husband and myself disappointed because he seemed like he was being bothered. Katrenia made sure my Husband knee pain was solved enough to get him up and moving and he's now how resting. I really appreciate how shr found a better solution than just wrapping my Husband's leg. You mist definitely can hire more caring people like katrenia. She's has really made use believe there are truly good hearted people working in a position that make people feel like they matter. We truly appreciate the time,attention, and the love she has for her job!! Thank You for being one of the few we encountered today.

Pleasant Staff and Courtesy.. They provide Refreshments in the Lobby while waiting to be seen.

I totally wish that i could give this place 0 stars for how my family and i was treated. Turned us away after a car wreck and would not test us for COVID after being told that we had pre existing conditions and was having symptoms. Was told to go to a screening center. With my 4 year old kid. Julia was the RUDE RN that came and spoke at me. Not to me. Its not ok!!!!

Why is my father and family treated so bad? Doctors won t help(not his problem), lack of nurses, aids respond when nurses are called. Food is so awful, how does that help when all we need is our loved ones to eat. I am a nurse and embarrassed this is how you care for, treat and feed your patients. Shame on you. This is worth reporting. Is this how you want to deal with your own loved ones? I will be reporting this care. And you know I m aware of who I need to report to. Shame shame shame.

The staff are so courteous and helpful it has been a real pleasure to have them on my side during this hard time.

Wife went to ER with extremely high blood pressure, along with other symptoms as well as an abnormal EKG but instead of getting her to the back quickly she was placed in the waiting room for over 4 hrs. Vital signs never rechecked even though they were outside of normal range. Asked multiple times what was taking so long and got garbage excuses and answers. And yes......I am in the medical field myself and I've worked the ER as a trauma tech so I'm not just someone fussing that has no medical knowledge.

"BE AWARE OF GWINNETT MEDICAL CENTER" "WORST SERVICE EVER", charged several times, once to my insurance and 3 times latter, total bills sent just to us was around U$1,000.00 + what my insurance paid in full at first time, from them and from 3rd party company saying they don't do the reading and they send to a Company in Indiana, this is not a clinic, they scared my wife making believe was something wrong just to make more profit, they fail on first time and ask for another and overcharged a lot... the average in US is to fail the exam in 3%, with us they fail 100% and then called to another appointment and overcharged a lot "Be Aware" they don't deserved to be called a Medical Center if they don't even have a doctor to do the readings.

This place is horrible wife was in extreme pain and no one cared. And they even turned us away!! Justice will be served.

Staff was really nice, but once I received my bill, no one would return calls (first week of COV19) or you got looped into a place you could not leave messages any more. (MISDIAGNOSED ME ANYWAYS) Finally get someone to answer the phone but they refuse to let me make payments, even though I have been making small ones ONE MY OWN, waiting on someone to answer the phone for 3 months. They keep calling wanting full balance and promise to send me to collections. Not even a chance to work it out (right now a lot of people are going through COV 19 nightmare) I missed work and really behind in my bills. BAD CUSTOMER SERVICE! My husband went to another hospital, they helped him out right away with payments. Ill take my money somewhere else next time.

From the reviews I just read I m pretty much thinking if I should even attempt to go in. I m checking diff hospitals for where I should deliver my first child since I am a first time mom I want the best. I seen a lot of comments speak badly about the staff at Gwinnett medical hospital. I don t wanna get disappointed or even get treated in mad manner. I ll pray that God takes control. people should not feel like they can come to a hospital and get treated like trash, no one what s to be sick or even come to a hospital so the nurses need to wake up and think about others if they wanna act with a bad attitude they should not be qualified to become nurses it s not fair ppl want to be treated with respect. Like I said I will be thinking very hard to see if I wanna even come to a hospital like this one with a lot of negative activities.

I was seen recently at the ER and was brought in by ambulance after a fall down 15 stairs. The wait time was horrendous. The EMT s were very busy flirting with my nurse and my doctor didn t get within 3 feet of me...ever. He examined me from the doorway, if you can call it that. I do not believe that he should work with patients, maybe a lab would be more fitting his personality. If I have a choice, I will not go here again.

Changed my original rating to 5 stars because my son ended up in the NICU for almost a month and a half. The NICU nurses are amazing! Gemma, Judy, and Loni took amazing care of my son. I wish I could remember all the nurses names. The charge nurse Rene was there whenever we needed someone to talk to about our sons care. Thank you so much! He's doing great now and home! Thanks to you guys

I truly and honestly HATE this hospital. I have only ever been to this medical center once due to a car crash I was in. The female nurses had a major attitude. There was one middle-aged, redhead who complained to another nurse with blonde hair about assisting me unto the x-ray. Mind you I was in a crash and my mobility was limited due to muscle damage. Also, I was going in and out of consciousness. Her exacts words were, "Do we have to baby him now ?" After the x-rays were done, I was placed in a patient area divided by curtains. Another nurse, a brunette asked if I wanted morphine for my pain. I said no because I hate the affects narcotics have on my body. She gave me an attitude but luckily came back with a non-narcotic pain killer.

There was also a male, African nurse who attended to me, I'll be mentioning him again in a bit. The doctor came in and informed me of my injuries. He also said a nurse would clean up some of the blood on my face and arms (again, remember my mobility was limited). The male, African nurse I mentioned came in, pointed me to the restroom and told me I could wash myself off. I and my family member who came to pick me up decided to just leave. Before we could, the doctor asked the nurses why they didn't attend to the scrapes and cuts I had. The brunette did so after.

The experience I had in that hospital was worse than the car crash. I went back to work as a cashier in Kohl's a week after. The same blonde nurse that gave me the x-ray that was with the redhead came into my store, had an attitude and caused a whole scene. She was mad that she had to wait in line, threw the items she was about to purchase at me and left. God forbid I have another accident. I honestly would rather go to any other hospital than to this one. Heck, I would rather bleed to death on the street than go to this hospital. That is how much I hate this place.

Simple: Overcrowded and Understaff.... if there was star for negative zero, that's what I will give their ER services!!! (wow I didn't know there was a 2nd class Grady hospital)... Thought Gwinett Medical Center was better than what I expected, sadly disappointed.

My daughter is at this hospital right now. They are treating her very poorly. She is supposed to have a procedure today. She is very scared. They fed her regular food. They also are being very rude to her. Im so disappointed in this hospital. .Hospitals are supposed to treat patients with respect. This hospital lacks Customer Service skills. I give this hospital a -o if that's possible.

Sitting at Duluth location now with my 16 year old daughter who is having extreme pain in head and eyes and very dizzy.. Triage nurses are sorry as hell I was struggling with bags and pushing wheelchair but not one would get off ass and help us.. went to urgent care and sent here because dr feared she needed CT or MRI asap but we are stuck in waiting area with nurses saying oh probably just a migraine Total bullshit

Recently gave birth to my son here was one of the nicest staff very understanding so comfortable like just alot of positivity. Definitely would give birth here again even thou i aint having no more babies lol

Had the worst experience with delays, inefficiencies, cover ups, negligence etc during my hospital stay. If you complain, you are the bad guy. My questions are not getting answered and I promise not to go away... I have called and emailed every one possible in the administration - Debbie Mitcham, Pam Garland, Allison Hamlett, Darrin Primm..... Is any one going to read this. One day soon, some one will have to when my Lawyer contacts their lawyer.

Been in the emergency room for 7 hrs now and and still waiting. If the good Lord willing no way I will be back here at this hospital. Again.

Less than mediocre service. Went to this ER 3 times and they still didn't get it right. The right side of my large intestine fell into my pelvis area in march. I told them I could feel it moving up and down inside me, but they considered it normal. Through time the left side fell. Your large intestines have ligaments holding it up, it isn't supposed to prolapse. My symptoms got worse and worse. And now they have changed. My sacral spine hurts, my rectum is going numb and now I'm urinating like crazy. My entire pelvis hurts now for the last 3 weeks. They fail to realize that misinterpretation of images is malpractice. I went there recently and they tried to treat me for symptoms I had 9 months ago and paid no attention to the symptoms I have now. They didn't even right down the correct symptoms for the radiologist. Their doctors are very dumb and lack knowledge of anatomy and physiology. The ER doctor even lied to me and told me that the radiologist that does the barium swallows was absent. I really needed it because my stomach is hanging entirely on my left side. Due to my abdominal prolapse I have nerve compression and damage in my pelvic floor. I am seeing a neurologist next week to confirm this. 3rd leading cause of death in the united states is medical errors. Now I see why.

Horrible place. Last month they started to discharge me with insulin. I am not diabetic and never had insulin education. I had medicine induced hyperglycemia. Then I had to return by ambulance several days later with high fever, E Coli and sepsis. Doctor told me I got it my last stay.
One of my friends came with a severe headache and stroke symptoms. Her left side of her face was all droopy. The ER "doctor" said, "yeah I can do that too" and he made a face. I told them I wanted another doctor to look at her. That doctor admitted her immediately-he recognized the symptoms of a special type of migraine that was serious.
Northeast Ga Medical Center in Braselton is where we will go from now on.
There have been way too many horror stories from my family and friends about GMC. They really need to get their act together.
I would rather give Zero stars!

Good experience BUT the accounting department is bad. They send threatening letters that if an amount isn't paid in full they will send it to collections. Even if one is making monthly payments.

My mother, unfortunately, had to spend some time at this facility on several occasions. I even had my gallbladder removed here. All of the doctors I have met with (my mother's doctors and my own) have been absolutely fabulous. They don't make you feel rushed, they take time to listen, and go above and beyond to provide top tier care. The nurses (and I have met many here) are positively wonderful. I haven't had a single negative experience. Everyone from the wonderful ladies at the help desk all the way to their cardio thoracic surgeons have been amazing. I won't go anywhere else if I can help it.

Didn t like the senior doctors, seems was rushing all the time. Doesn t care about patients life, lost my father. Not recommended hospital.

The emergeny room is hororble and they charge a lot of money for which I did not understand it.

Four fing hours and still have not been seen. Horrible experience.

Visited emergency room after a TGA episode.Everyone was so nice.
I was treated with respect and consideration.
Thank you ALL!

Boy! Have they changed!!!!! Theyre on top of everything. Before I can ask for something, theyre coming in the door with it ! They have changed every single department. Not that it was that bad before but the change is still noticeable. How can I say I love it, in a hospital??? Lol

Stay away from GWINNETT MEDICAL. Worst experience I have ever had with a hospital. I had heart problems and was referred to GWINNETT MEDICAL where they performed stress test and echo cardiogram. Received call days later stating I had no blockage and was diagnosed with cardiomyopathy, medicated and instructed to return to work. After several days of struggling to make it through the day I called and said there was something wrong. I was scheduled an appointment on April 16th. A friend of mine knew the administrator at St. Josephs and scheduled a second opinion appointment with a cardiologist on March 29th, my daughters birthday. I was instructed to bring my test results from GWINNETT MEDICAL. The doctor looked at the paperwork and said he was admitting me immediately. My daughter's birthday party is tonight and I have no personal items so I will return tomorrow. He said i cant let you go, I can't believe you walked in here. When was your next appointment at GWINNETT MEDICAL? April 16th to which he replied you never would have made it.
Today I paid a bill from 3 years ago that I had no idea existed. I have paid 5 surgeries off since this bill including 1 to GWINNETT MEDICAL. I only found out about this bill when GWINNETT MEDICAL filed a suit in Forsyth County. They had not attempted to contact me since Feb 2015 so nearly 2 1/2 years later they file a law suit. I contacted the attorney thinking they had made a mistake because I thought all my bills were current and this had been paid off before my second surgery. The attorney was accessing the hospital records but could not interpret them correctly and had to keep contacting the hospital. I suggested I contact the hospital directly to figure this out. I spoke to the Customer Service Manager GINGER BROCK and she agreed mistakes had been made and suggested I fill out paperwork to write the debt off. I turned the paperwork in a month ago and have been chasing my tail since. I would have preferred to just pay at the end of May instead of dealing with the run around for 5 weeks to end up in exactly the same spot I started. Every time I contacted them I spoke to someone different and the person I needed to speak to was not there. I spoke to 6 different people in customer service and got 6 different assessments of my case. I finally asked for someone in charge and was referred to Jamie Lloyd, Interim Director, Patient Financial Services, explained my situation and frustration with the process and how each time I called they always had to speak to someone else who was not available. The attorney has to speak to Ginger, Ginger has to speak to Mia , you have to speak to the attorney, I show Terri is handling your case, no Mia is handling your case but she and Ginger won t be back until Wednesday, I don t think Mia is back today but I will check, no she is in Dacula today. I was always passed around until I had to speak to someone who was not there today. I was so frustrated because no single person could make a decision and as hard as I tried to find the decision maker it always led to more excuses and diversions. I explained this to Jamie and asked if she was the last person I would have to talk to and she said yes. Of course the next morning I got a call from Ginger who replied I am the person you need to talk to. The handling of my case just reinforced what I already knew about GWINNETT MEDICAL after my heart surgery. They are the worst reviewed hospital in Gwinnett County for a reason. I should have learned my lesson when they nearly killed me only to be saved by seeking a second opinion from St. Joseph's hospital. I had 3 different procedures at GWINNETT MEDICAL and had problems with all 3. Of course Jamie told me that I just don t understand how a hospital works. I do have a very good idea of how customer service works and did not see any. I have since had 4 procedures at other hospitals without any problems. Avoid GWINNETT MEDICAL Center at all cost. Please don't insult me with your autoresponse, I require nothing further from you

When I refuse the surgery their whole attitude changed. They put me straight out, no wheel chair, no release forms, no prescription or anything. I ve never seen anything like this in my life

AWFUL.... DON'T GO... I waited for 3 hours and still wasn't seen.... I left and went to another hospital....they are SAD.....DO NOT GO TO THIS HOSPITAL...If I could give them a NEGATIVE ZERO I WOULD...I wouldn't even take my dead fish there for them to revive it....and I could have had COVID-19. THIS IS WHY COVID-19 IS SPREADING SO RAPIDLY BECAUSE GWINNETT MEDICAL HOSPITAL IN LAWRENCEVILLE SWANEE TAKE THEY'RE SWEET TIME TAKING CARE OF THERE PATIENT'S...... PLEASE STAY AWAY....

Went to the ER under the direction of an advice nurse from the VA. Was taken into a hallway with curtains (no rooms apparently). When the person from billing came in to get my information I gave her my veterans ID card and said that they should send the bill to the VA. The person informed me that they cannot send the bill to the VA without a referral.

After I left I contacted the VA department responsible for handling these types of bills and they told me that a referral was not needed and that they would get the hospital to send the bill

Several months passed and I continued to receive bills from the hospital. I contacted the billing department to find out why I was still receiving bills and they told me again that they could not send the bill to the VA without a referral. I told them that this was not true but they refused to send the bill.

I contacted the VA again and explained the situation and the VA rep called the GMC billing department on a three way call. The VA rep explained that the hospital does not need a referral for an emergency room visit and gave the GMC rep the information to send the bill to.

A few months later and I am now receiving collections letters from this hospital visit.

If you are a veteran and expect the VA to pay for your visit DO NOT go to this hospital. I have wasted dozens of hours on the phone and now my credit has taken a hit and I cannot purchase a house because they will not simply send the bill to the VA for them to pay it.

I will NEVER go to this hospital again.

The worst experience in my life. The ER . Is disorganized . And if you are from another country or black you will get seen quick. If your American or white forget it.

What can I say - if you are in pain - do not go there. Here is the story: Got to ER with acute abdominal pain. My wife had to help me to get from the car into the waiting room. Waited for 4 hours when it was about 5 people ahead of me. Gave blood for tests. Finally got checked into some dirty room with grey sheets. ONE HOUR later doctor showed up. She didn't check the results of my blood work, nobody checked my temperature, nobody checked my blood pressure. Now here comes a surprise - doctor DID NOT talk to me. Instead she tried to prescribe full body scan. I refused and left, as pain slightly went down, so I could walk. And here is cherry on the top: I've been billed for doctor's services some astronomical sum. I guess with full body scan it will add extra digit to the bill. So, 8 hours later, with 4 digits bill AFTER INSURANCE and no help provided I tell you - DO NOT GO THERE. This is not a hospital, this is pure money sucking mob house.

I would not take the time to write this if this place had not made such a great impression. All of the staff presented both personable and professional. I was greeted with care and concern as I had broken my foot. I am so glad I choose to go to this hospital. Excellent service is worthy of 5 stars! Thank you to all the staff for all that you do! Sick people are hard to deal with and you do it every day!!! Kudos

This hospital would be the last hospital I would go to. My husband had a flu, he was put in the hall way with other sick patients, with an IV in his arm on a sort of a recliner. I was sitting in that waiting room waiting & waiting until I wanted to know where my husband is at. Then the nurse said Oh he is in the back, let me take you to him. When I went to the back thinking he was in a room, I was A palled in what I saw. My husband in a freaking recliner with an IV in his arm, so ridiculous!

Went for pediatric emergency x-ray. The service was wonderful and the techs took great care of my child. However, we just received the bill and although the bill is not past due, I have been receiving phone calls inquiring when we will pay. Terrible customer service from the billing office. If a bill is not due, don't harass your clients!!

I had excellent care at the ER here. My time in the waiting room was minimal (5-10 min). My nurse was super nice and attentive. My doc was professional and had excellent bedside manner. Everything seemed very streamlined, as it should be. My daughter was also seen here at the same time and there was an issue with her nurse but it was dealt with promptly by a supervisor. Since being acquired by Northside, I believe this hospital has improved greatly.

Michael the nurse at ER was extremely rude and disrepectful. They had us wait at waiting room 4 hours while other people were getting checked and leaving. Only because I compliant about Michael attitude.

I wouldn't go here if I was dying I prefer to go anywhere but there . I went to emergency room because my daughter eye was swollen , red ,itching, and drainage was coming out the stupid ass Nurse Practitioner said take her to her doctor tomorrow. He said they couldn't treat her when he knew that she had a pink eye and that everything was going to be close for the next 2 days due to the weather from the hurricane. I hate this hospital and I wouldn't recommend this hospital to my worse enemy. They not knowledgeable , they rude , they attitudes are ridiculous . The sad part about this is that I stay right by this hospital and I hate it . I would rather die before I go back there .

Worst experience ever.. Doctor/nurse kept calling me at 3am saying my dad was ready to go home I was under medication (I'm not supposed to drive once I take it) so I told them I was going to try to call my other siblings and they had no consideration. They threatened me saying they were going to call the social worker. [This all happen today]

Great service, great people. Being at a hospital/medical center is not always the most fun thing. As a pastor, I make quite a number of visitations here. Each time, the staff members have been incredibly friendly and eager to help. The chaplain staff here is amazing as well!
If I needed medical treatment, I d want to receive it from people here for sure!

I had the opportunity to attend the ER since a family member of mine developed an adverse reaction to one of the medicines prescribed by the PCP.It was an acute alteration in mental status, so per protocol, they placed an order of "1013".and CT of head and some labs were ordered. A sedative was given prior to the CT too.After the CT and labs were done , we are waiting for the results. I saw a personnel sitting outside the room, the badge said Amanda from "Sitter Pool".The stretcher was too flat and I wanted the head to be elevated (no pillow on the stretcher), she gave me instructions how to pull on some frame and do it, she didn't get up from her chair or iphone. Whatever I did, didn't work, then I got my son to help with it and she did the same( pull and lift or whatever.) My son was able to lift it up finally. During our almost 9 hour stay in the ER, BP was taken twice. When the labs came back, it said "dehydration " as the significant change, The pt. is sedated, not drinking, we had to ask if any IV fluids will be given. Meanwhile , we never saw an MD, an NP Jason came by who liked like he was interrupted from whatever he was doing and rushed back after some comments like "I was not there with you all, so tell me what happened".When we requested for a doctor, a real doctor came and ordered some iv fluids. But , now the RN is on lunch break, we didn't know that Gwinnett Medical gave RN's lunch break for more than an hour without coverage. Finally , the RN came back and started the IV fluids.Now, its 3 pm, shift change, a group of youth are with sitter Amanda, they are laughing and talking so loudly that I got up and closed the door half way. This pt. was given a sedative, if you have common sense, you will keep your voice down, she told me that I can't close the door , she has to see the pt, so I told her to keep noise level down. When the pts need help, no support staffs available to assist them at all, no one to empty the urinal etc. I saw a family member of another pt getting frustrated too. It is not that they were that busy, we did see the pt flow. Thank God, they did have a very compassionate MD on duty that day. He was very patient, explained everything as needed. Its unfortunate that healthcare has become like this.

This place is terrible! Not to mention, it makes you feel like you are dirty as you walk in. I have not been to this hospital in years, and it has gone down hill! Also, the ER needs to have a better system put in place!

Went to the emergency room on January 4th. I have insurance with $500.00 and payed it. Now I get a bill from an outside Doctor's group that is NOT in-network for my insurance and they want almost $1200.00. more. And the hospital does not confirm their contact Drs. take the patients insurance. As far as they are concerned that's between the patient and the doctors group. NOT THEIR PROBLEM!!

The nurses was caring. And they were fast and on time for what my 90 year old mom had done.

Let me start by saying my issue with Gwinnett Medical is not with any of the medical staff who are very good at what they do. However, the administration has decided to run the hospital in a way that leaves you feeling like you went to a used car lot for medical attention! Long story short, I was admitted to the emergency room where they accept my insurance only to then be seen by doctors who do not accept my insurance without my knowledge. A classic bait and switch if you will. The real kicker is you do not find out until several months later when you receive the bill your insurance company rejected. After months of dealing with this, I have been told by my insurance company as well as someone working in Gwinnett Medical's billing department (she will remain nameless) that this is a routine practice at their hospital. All I can say is buyer beware...if you choose to use Gwinnett Medical, there is a good chance you will end up paying far more than you anticipated!!!

I lost my dad because of this terrible hospital. Just because you wont be convicted for malpractice towards a covid patient, doesnt mean you should effing let them die.

Great
Staff helps you even when you dont ask...

Gwinnett County needs to get over itself. There should never be a charge for any parking inside of Gwinnett County.

I have family here who were placed here by a drunk driver driving in the wrong direction. Uninsured of course. We now have to raise several thousands of dollars to cover medical bills but first we must pay Gwinnett Medical for daily parking visits. Thank you Gwinnett Medical!

This is the worst hospital I've ever been to! The workers are rude, disrespectful, and unprofessional. They do not make you feel wanted at all and they don't care about helping people.

I went to Gwinnett Medical - Duluth after I fell and broke my wrist. The people in ER were wonderful. They were kind and helpful and I was seen very quickly. Later when I went to see my orthopedist, he said that surgery would not be required because the ER doctor did such a great job of re-setting the bone. I had no issues with the billing department. Everything went as smoothly as it could have.

I went in to be seen for a tick bite. I spent about 15 minutes with a nurse practitioner and was billed $487. That is an hourly rate of $1,948.. These people do with a pen what others get thrown in jail for doing with a gun!

I was billed separately for a blood test; I have made repeated requests for the results with no response. Use this "facility" only if it is that or die!

To give a zero would be good still hear been hear since 11:30 with any teen that seems to have flu symptoms and or strep throat after hours of waiting I saw a family waved The aid knew I wanted to speak to her again and like some tasteless ppl do she went around to the other side so appear as if she didn t come back out I m aware of the tricks because I work with sorry ppl like this down played what I was saying to look good because ppl was around listening when we got to the back she tried to separate us from my son then waved us to the room then left didn t assist my son with anything I got it all myself had to double back an ask for something she sent in her co worker u can tell she spoke about us to her the nurses kinda made up for it still not my first chose to much goin in and it s as if your not to ask questions.

The staff is unprofessional and disorganized. My daughter was put in a room by a staff member and a few of her colleague's got mad because she didn't clear it with them first. The fact that they said that in front me, showed me they lack professionalism. Everyone is on edge and too many staff members siting around looking at photos online. The doctor was professional, but the other staffers need some training.

Fantastic Hospital and Staff truly one of the Best in the ATL area!

Very good experience, Dr.Smith & our Nurse Nicole were awesome! Very helpful and informative. Thank you for showing you care!!!!

Worst hospital ever!! I'm a veteran and used to sub-par treatment, however this place treated me with such distain that I longed for the VA!

Don't waste your money and time. This is my first time write a review.
I went to GMC duluth for breast cancer screening. I went there early in the morning, but I was the last patient left the breast cancer clinic. Doctor told me that everything looks good. Then, hour later, I received a phone call from the hospital. They told me that they did something wrong and asked me to comeback. I didn't go back since I couldn't trust them anymore. I paid more than $700 for nothing.

always taken care of. Service has not always been the best.

Great hospital, but they charge for parking . . . really!? One would think that with the $15K+ they are charging for an outpatient procedure, they could absorb a parking fee; or, at a minimum, validate . . . but no. Several other hospitals I have visited in the Northside network provide free parking. Ridiculous!

The doctur up at gwinnett medical will never be back the Doctor really slow an lazy.....

So this two person at a time in the patients emergency room is a damn joke, my sister and step mom are back there and I'm in the waiting room solo. Their phones don't work back there so I'm stuck worrying up here. I can't stand this hospital and if it where up to me we would take him to east side medical in Snellville.

I worked at Gwinnett Medical Center for 3 years. I was assaulted by Dr. James Elsey in front of multiple doctors and nurses and Gwinnett did nothing to reprimand this man. This hospital puts profits before the safety of its staff and patients. Because Elsey makes more money than any other physician he gets away with abuse. This happened years ago and I feel I must say something to protect other nurses, staff, and patients. If Elsey or Gwinnett want to come after me that's fine. As a nurse I am a patient advocate and I am ashamed that I didn't do more to protect others sooner.

Go to northside forsyth if you can. This place is terrible. Probably worse than wellstar which is weird for northside

I HOPE NO ONE IS EVER SENT HERE FOR AN EMERGENCY OR ANYTHING ELSE. PISS POOR HOSPITAL SYSTEM... UNLESS YOUR SHARING PROFITS, THEN MAYBE YOU RE HAPPY, BUT EVEN ITS OWN INVESTORS REQUEST TO GO ELSEWHERE.

I would give 0 stars if I really could. Makes absolutely no sense the time of waiting. We were in the waiting room for 4 hours after being told "Oh it should only be a couple of minutes" like 5 times. Safe to say I will never come back here. I rather drive further to get better and quicker service. Especially when it comes to health.

My father-in-law was recently in the ICU at this hospital. When leaving for the night, the nurse was told that he was agitated and to not try to move him around too much. Strict orders were placed to not move him around too much because of the condition of his heart. However, the nurse decided to do so anyway and my father-in-law died as they were doing exactly what they were told not to do. The charge nurse, Levi, then tried to have a 2 year old fuss with my mother-in-law and when told it wasn't the time or place, he said "You should have heard what she said to me." Uhm, excuse me, her husband of 54 years is dead, be a human and shut your mouth. But don't worry, everyone we come into contact with is aware.

My wife delivered our little princess there last week. They were absolutely fantastic; the doctors, nurses and staff loved it. Definitely recommend them. My older son was born in Atlanta medical and my set of twins in emory east, but gwinnett medical tops them all.

Daughter was in car accident so we were told to come here. They triage you in front of everyone. What ever happened to patient privacy rights and then we sat in waiting area over two hours even after she initially told them her chest was hurting. Terrible, absolutely worst ER visit I've ever experienced.

Unless your dying and you have no choice never ever go to Gwinnett Medical Hospital. I have never met more disrespectful rude uncaring disgusting nurses doctors and security staff in my whole life. My daughter unfortunately has had the horrible horrific treatment there due to ambulances in area choosing to take her there. I hope every nurse there one day has the severe pain my daughter has to experience and experiences in her young life so far. Since she has been there many times they assume shes faking or there for drugs which certainly is far from the truth. The nurses whisper in the hallways with sarcastic remarks, the most recent a nurse says what we have back the exorcist girl?
How how so sad that professional people have lowered their standards and forgot what they went to school for to help people. If there was a option to give minus stars id give minus 1 million. Nurses doctors and security staff alike there , remember the abusive treatment you gave my daughter will come back to you and how you sleep with yourselves at night is beyond my comprehension. Please take my advice everyone unless you are dying find a place that hopefully has staff who gives a damn!!!