Gunn Honda Reviews

Tim provides me 6-Star customer service and support! I have never had such great service where they were concerned about me and my car. I think that could have something to do with Tim s military experience. He s such an asset to your company in that he listens to the client and advises on what the car needs.

At no point was I ever made to feel that I needed to spend more even though there were things to address. In fact Tim noticed that I had a pattern of doing additional things like fuel additive at every other visit. How smart that he looked at my history, presented the info and helped me to formulate a plan.

There s a reason that I have shopped Gunn Honda since 1990 and the additional expertise and authentic customer service means that I m not only a Gunn Honda girl for life, I will always use Gunn Honda Service because I know they will take care of me and my investment!

Last week, Tony helped me get my car serviced and found some things I didn't know about. He talked to me and explained what needed to be done! He was very polite and forth coming! No pressure! He called several times and kept me updated as to the progress! I was out before the time he estimated! Yeah! I am back today to get the rest of the service completed!

My wife and I both drive Honda s. They are numbers 5 and 6 all purchased from Gunn Honda.
The criteria has always been Quality, Performance, and Value. When it comes to keeping them serviced we go to Gunn of course.

Took our Accord in for first oil change and was created with such professionalism and warmth, thanks Toni! Overall great experience. Gunn offers snacks, beverages, TV, and a business area to work while you wait!

My service advisor, Parish, completely exceeded my expectations.

Had an amazing experience with my purchase. Hardly any waiting times between departments. No hassle or pressure with anything. Our salesman, "Polish Pete" was perfect and extremely professional! I would highly recommend him!

Service dept at Gunn Honda on I10, are very helpful and polite. They explain exactly what will be done along with cost. Wait time is never long. Lounge is clean and comfortable.

Robert Alaquine ws very helpful when I brought in my vehicle for service. Explained in detail everything that I should have done on this visit. Checkout was a breeze and Gunn Honda gives a generous military discount. All in all very pleased with Gunn Honda and my vehicle is still purring like it was brand new.

Great Experience. Anita had a professional appearance, professional attitude, was extremely patient and found us the color both exterior and interior colors. I visited two other Honda dealership in our area and hands down Gunn Honda- San Antonio was the most welcoming and all staff were pleasant and professionals. Thank you for making us feel at home. I will purchase another vehicle from Gunn Honda- San Antonio.

My experience with Gunn Honda was very nice ,the agent that helped us was able to get the car deal that I needed with no pressure and waiting for me to make my decision I am very pleased with the costumer service thanks again

B1 service went well. Repair of center console failed on the day I left the dealership. Haven't had time to take it back in for a recheck.

I wish to thank Andrew Martinez for being an excellent sales consultant: he did EXACTLY what I asked which included no pressure. He answered my questions, didn't laugh at my incredible nativity, and worked fast. I am not buying at this moment, but would not hesitate to come back or send friends. THANK YOU for not making car purchasing an ordeal!

Toni was great along with others. Very professional, quickly greeted on the drive and got me in and out for my first service. Many Thanks Toni for a great experience! Alan

Service is terrible they are just there to make the most money

I had a best experience, loved their service and simple price, gone through several other dealers before going to Gunn and finally I have purchased from Gunn Honda

Had an awesome experience here. Billy and Chris worked with me. Everyone very professional from salesman to financial personnel. i got the car I wanted at the rite price. Thank you again. I will be back for sure.

Great shopping experience and excellent customer service. Our sales person, Juan Lozano, was very attentive, helpful, and knowledgeable. He treated us as if we were the only customers at the dealer. Juan displayed superb attention to detail.

Great customer service! Very patient and informative!

I had previously had a great experience at Gunn Honda in October 2018 when I was looking for a Civic Coupe, however I decided to wait to buy at that time, but knew I d be back. I went to Gunn Honda today because I was interested in getting the Civic Coupe and hoping for the same great experience, however that was definitely not the case. My salesperson was Anita Aguirre. She seemed really nice at first, but after the test drive the whole process started to feel very rushed and impersonal. As I m looking at the Deal Worksheet with the break down of the fees, I see that the $600 Blue Steel Protection was already factored into the cost and when I told her I didn t want it, she said it already came with the car and that I didn t have the option to decline it. Finally, I get into financing with sales manager, Zach and as we re negotiating, he says he can remove a $1000 added warranty to get my payment lower (this was not included on the break down of fees). I decide not to get the car because we could not get within the payment range I wanted and the whole process was making me uneasy at this point because of the dishonesty and lack of transparency. So he leaves the room and then comes back saying that Anita was already removing the license plates off my trade-in. I hadn t even bought the car yet! He asks if I want to take the car home for the weekend to think about it and I say no. I just wanted to leave already. As I m walking to my car, I pass Anita and she smiles and says goodbye to me, but when I get to my car, I see my license plates are back on, but the frame that was around my front license plate is broken and laying on the ground and both my front and back license plates are loosely screwed back. Wow, just wow. I will never be back to this dealership again and I do not recommend anyone buy from here.

Fantastic dealership! Our salesman was totally cool, transparent, and honest about everything. None of that funny business we got at most other dealerships we have visited.

It turns out all the staff are salary and there's no commission on sales. For us that tells everything. Look no further than Gunn ^^

Service visit, great attention to vehicle and owner.

Great sales person and smooth transaction. Come see Juan Vargas! Thanks again

Great group of people to work with. The waiting area is accommodating and the wait was less than I expected .Plus they found additional important things that needed to be addressed and competed them quickly as well .Great experience.

I agree with another review that said this dealership has changed my perception of car buying. I am so loving my Accord and how well I am taken care of at Gunn- all thanks to Adam! He took such awesome care of us. Adam was patient and kind, he also communicated well and answered all of our questions. Our next car will definitely be from Gunn Honda.

I love this dealership. I don't think I'll be doing business outside of Gunn again. Peter my salesmen was very helpful, didn't have to jump through hoops no haggling and it's nice to see a fellow veteran take care of another veteran. I'll be definitely be doing business here when it's time to buy a new civic. Thanks again guys and jeep up the good work Peter.

I brought the car in on July 5th with a dead battery. Although this was a very busy day for the dealership, I was given an accurate estimate of when the car would be ready to go, and my battery warranty was honored by making the replacement free of charge. The amenities in the waiting area made the experience comfortable if not downright pleasant.

We had originally planned on looking at an older truck for my husband. When we arrived we where greeted almost immediately. Unfortunately the truck we wanted to look at wasnt there. Our salesman was very patient with us as we changed direction to looking for our son instead and my husband would just keep our sons truck. We test drove a couple of cars choose the one we felt was the right one. While waiting for financing, we decided to trade my still new SUV for a 2018 Accord touring. Our salesman stayed so patient through our number of mind changes. By the end of it all Momma got the new car husband kept our sons truck for now and in a few months we will return to purchase and new truck for my husband and our son can have his truck back then! Thank You "VEE" for working so to keep us happy and Thank you Sal for getting us Financed, both of you worked so hard for us, we are grateful for both of you guy's hard!

Great all around service. Thanks to Steve H, Joseph T and Joe .V !

Very positive experience Now, I am a new Honda owner.

I just traded one Honda for a new one at Gunn and now that I know how easy a car deal can be, I'll trade more often. I will NEVER try any other dealer after this. Gunn is the best!

I had always dreaded trading in a car because of the "shell game" that was a part of the old-school business. ("Let me run that by my manager, blah, blah, blah...") I knew I had a brake job coming up on my old car and I just didn't want to deal with it so I drove through the lot at closing time - hoping that no one would accost me with that car-salesman-ish, hand shaking, flirting, winking and yammering. I was "just looking." Well, a salesman DID come out at closing to see if he could help us but he was different. He was intelligent and kind and spoke softly and listened carefully to what I was saying. I had my elderly Mom with me and I was so grateful for his good manners as Mom is easily overwhelmed. Mike did not overwhelm Mom. On the contrary, when we left that night, Mom said, "He was such a gentleman!" Our salesman was Mike Paiz and he really was a gentleman.

I didn't have my proof-of-insurance with me so Mike gently suggested he drive a CRV and a Pilot for us to see...that night! We did and we carried on an interesting conversation about our grandparents - not a high-pressure sales pitch. He just demonstrated the good things about both models and told us what was different. He really knew his stuff and was able to accurately answer my questions. We parted company that night and agreed that I'd come by the next day to test drive the cars myself. No pressure.

That night, I sent out an internet request for prices to four other San Antonio area dealerships. By the next morning, my phone was ringing off the wall with "preliminary prices" and hints that the other dealers could really give me a "good deal." I followed up and got their best prices including offers for my trade in. After I talked to Mike again, none were as good as Gunn's offer so I did my online research and offered a fair price for the Honda CR-V EX that I had chosen and asked for a fair price for my trade in. That was all I needed to make the purchase and I asked to skip all the trips back and forth to the manager. After a short wait, I was presented with a contract that included a great price on the new car and even more than I asked for on my trade-in! This company is the real thing - honest and fair! Our sales manager was Damon Honore and he couldn't have been more kind. I told him just to give me his best deal without all the games and that's exactly what I got. I will never, ever go through the agony of the old style of car trading again. This was just so easy.

We were shown the entire Gunn facility including the service area and the very clean and comfortable waiting area as well as the offices for folks we may have a need to contact in the future. We finalized the purchase in the office of the Finance and Insurance representative named Austin French where we had the Honda warranty explained to us as well as some interesting facts about law changes affecting automobile purchases. He was able to take great care of us - obtaining a title for my trade in because I had misplaced the original. Just a very smooth transaction and the whole thing took us less than 2 hours!

I never expected to write a glowing review for any car dealership after some nightmarish experiences in the past, but when Mike tells you that Gunn Honda is "different," you can believe him. Gunn is really, REALLY different and better! This transaction has made me a loyal Gunn Honda customer and I really will be trading more often now that I'm not afraid of getting the big run-around.

Well done, Mike and Damon and Gunn! The industry needs a whole lot more JUST LIKE YOU! I am well pleased with my new car and my whole Gunn Honda experience.

I came in to get the oil change and replace the starter. Mr. Malone called the warranty company and took care of my starter at the same time as oil change. I was also offered a shuttle ride home. Richard, who drove me home was a nice guy. Both of them were very helpful. They got the job done in a respectful and professional manner. Thank you, Richard and Mr. Malone for your excellent service!

Service department was courteous, professional and prompt. Problem was fixed ahead of schedule

The service is fast, quality, and the people are friendly!

After negotiating for nearly two months with six dealerships in the Austin area, and never coming closer than about $1600 from my target price, I contacted Gunn Honda in San Antonio. They had the exact car I wanted, and were $300 below the price I was seeking from dealers in Austin. These same Austin dealers were telling me my asking price was below their cost, even after all of the incentives and dealer holdbacks were taken into account.

So, I drove to San Antonio to visit Gunn. I already had financing in place, and within minutes, was test driving the exact car I wanted, and, lo and behold, the price was actually what Gunn told me it was going to be. I was never pressured by the salesperson, or by the finance manager. It was a very easy deal, and although I went armed to battle it out, I was pleasantly surprised when there was no arm twisting for anything! They did try to sell me some accessories and warranties, but didn't seem to be bothered at all when I declined their offers and stuck with just the car.

When all was said and done, I saved almost $5000 off the sticker price, and paid about $2000 less than the price the dealers in Austin, Killeen and San Marcos tried to sucker me into. I couldn't be happier with my new 2010 Accord, and was very pleasantly surprised with my Gunn experience.

Very good reception, service and follow up. Hassle free experience. Dropped me off at my office which saved me a few dollars.

The best Honda dealership and service department in South Texas. Excellent customer service. Thanks Monica, you re the best!!!

I called to ask about availability on a used vehicle I was interested in and was told by Adrian Garza that it was available. Drove all the way out to the dealership, waited for 30 minutes, and he passed me off to another salesperson who said the car was actually not available and no longer on the lot. Very frustrating and a waste of an hour and a half.
I then received a call later that day from Adrian saying that the car had gone to auction, but he asked the manager to bring it back. From there the experience improved. After deciding to purchase the vehicle the process was pretty smooth and easy. I appreciate the effort Gunn made to make this vehicle available and the purchase quick and painless.

Great, non-nonsense, honest dealership for sales and service. We weren't the easiest customers, but Vepo was awesome and worked with us to find exactly what we wanted at a great price. Thanks again!

Honda service personnel have been polite and thorough in explaining maintenance services. They do not suggest repair work unless the car needs it. I'm a pleased customer.

Great service from the Express Service department, in and out quick and answered all my questions. I will be back.

Personnel curteous and very helpful! Very good dealership!

Great service! Took my car in for minor maintenance & oil change and was kept up to date on the progress during the process. My service consultant was very knowledgeable & was able to answer all my questions.

They repaired my car quickly and at a reasonable price.

Ask for Juan!!! This establishment gets 10 stars in my book!! The best (genuine) service I ever have received in san antonio during the process of looking for a vehicle. He will rise above every expectation to ensure you are taken care of. When someone goes the extra mile you have to appreciate it. Juan definitely put gunn honda above every other dealership in Texas for me!!! Thanks Juan p.s. you deserve a promotion!

Good experience. They let me know up front how long it would take and called me when my car was ready. The explained everything that was done and who performed each service.

I have been using Gunn for service for six years. Never had any negatives and always felt like they have great service and staff. Also like the extras like the massages and the donuts while waiting. But...Friday I took my car in for a slow leak in the right front tire. They took it right back and got to work on it as I had to leave for a short trip in an hour or so. They couldn't find the leak even though they took the tire off the rim and everything. Had to air it up that night and again Saturday morning. Took the car to discount tire in Kerrville Saturday and they found a very small hole and patched it. Oops...

Always a great experience when I take my car to Gunn Honda for service. Very clear, timely, and complete.

Always quick and friendly service! I can also look forward to an awesome waiting area with coffee and donuts! My car is in and out and I am advised of any and all issues. Thank you Gunn!!

I had a very negative experience with their internet sales process. They could not figure out their own pricing and when finally down to a price we could close a deal on, then suddenly that price was not available anymore. This was my first only, and last try to purchase a vehicle from Gunn. I also read another review below about how the promote their one simple price and it is better than others. Just not true at all.

Had such a great experience here. From the moment I arrived to the moment I left. Everyone was so nice and helpful through my first time buying experience! Howard in sales is so great as well as Patrick in finance!

Gunn Honda always has a very competitive price. this is the second new car we have bought from Gunn Honda. Repeat business says it all. Matt was great at showing us the cars that we wanted to see and walking us through the purchasing process. I highly recommend Gunn for all of your auto needs.

It was very easy to do early bird drop off for our vehicle. We got our maintenance service done and a call when it was all finished. The staff were very helpful and courteous.

Our technician (Jhonny) worked to get us to the front of the express maintenance line because he didn t want us to wait long for a battery issue . We are truly excited about their customer service and will look to even purchase a vehicle there.

When my car wouldn t start, I called Joe Esparza, and he tried to talk me through accessing the battery for a good jump connection. When I still could t get it started, Joe looked up my information for me to verify I was still under warranty and gave me the roadside assistance number. A tow truck arrived 20 minutes later, and towed me to the dealership for an evening drop off. First thing in the morning, I got a text that I could contact Joe with any questions, and when my car was ready, Joe texted me, knowing I am a teacher and cannot easily answer the phone throughout the day. When I arrived to get my car, Joe was thorough on what had been done and made sure to show me how to access the battery in case I ever need to jump it again. THANK YOU!!!

Excellent attention from the staff.
Quick attention, they solve all the doubts in a simple way to understand.
Especially Miss Rosa Rodriguez.

Just purchased a new vehicle at Gunn Honda. Was super quick and easy.

I have to say - this last service visit was the best I've ever had - all thanks to Tim!

This is our 6th Honda we have purchased from Gunn. The experience has always been great and the reason we go back. A great car for the one simple price.

Robert did a fine job. The express service team is always efficient and friendly.

Took my vehicle in for warranty work on a Saturday morning. Both headlight assemblies on my 2016 Accord Sport needed to be replaced due to malfunctioning LED strips inside the assembly. I also had some battery related concerns and a recall that needed replacement as well. Car was ready Monday afternoon, which was to be expected. Service advisor remained in contact during the process. A quick wash and vacuum, and perhaps the option for a loaner vehicle during repairs lasting over a day or more would be great, but I m in no way holding that against them. Great job Gunn Honda!

Great service every time. Never over charged me like other dealers do for a quick buck.

I am very pleased with the service I received at Gunn Honda. I am humbled by how Manny received my dad and I and arranged for service, and for my car to be fixed. Rarely does one receive this quality of service anywhere. This has to be attributed to the manner that Gunn hires and trains their customer service technicians and representatives. We've been going to Gunn for 22 years. Other non-Gunn customers are missing out on exceptional service. Quality Superb Service-best in the business. This is why we come back again and again! Guaranteed to be a return customer.

Thank you Dennis, for your prompt service and getting me back on the road. You were courteous and kept me updated as the car got fixed!! I really appreciate that!

My family and I had the great experience for the 4th time at Gunn Honda. From the beginning to the end, Craig Simpson and the staff there helped us feel at ease and never seem to dissapoint! Craig Simpson is Gunn Honda and the best salesperson we ever had to deal with. Thank you Craig Simpson and Gunn Honda!

Great experience! Friendly, knowledgeable staff. Love my new Honda! Kudos on a job well done

Great experience. The atmosphere is fun and we enjoyed complimentary snacks, bottled, water and coffee while we waited on the car sale details to be worked out. Mike Kimberlin was a fantastic salesman!

Prompt Courteous Service, was informed when completed. Needed to pay by phone and pick up after Service Hours. The team made it easy!

Am surprised to say my experience at Gunn Honda was very pleasant compared to other dealers. Highly recommend them.

Wonderful dealership! It's spotlessly clean and the staff, Service and Sales, are always very courteous and go out of their way to please you! Plus, Honda being the best car on the road helps greatly!

Fantastic service! Showed up without an appointment and was in and out in less than an hour. Very friendly staff!

The salesman was very knowledgeable about the vehicle I wanted, and although the vehicle I wanted had to be ordered, didn't try to talk me into buying a vehicle they had in stock. I was kept up to date with the progress of the deliveries, and the accessories I ordered were installed before I picked it up. Overall, the purchasing process was very well organized and painless.

Great place to buy , we bought a 2017 Honda Oddsey touring, they gave the best trade-in, and had the best prices, on what we were locking for. They wanted our business , and didn't hesitate to ask me what we were looking for. Best deal we ever made.

Very impressed with the young man that helped me through the buying process. He was courteous and very helpfull. So was the finance officer. This is the third vehicle that I have purchased at Gunn Honda. Probably won't be the last.

I was about to buy a car at carmax when they offered a very low number for my trade in. I decided to look around and ended up at Gunn Honda on ih10. From the very beginning Sohail Zakria was upfront and honest with me. He found me a better car, lower miles, so many more features and a stellar warranty. He even came in on his only day off to insure i was in the right car for my new family. He also offered me several hundred more for my trade in then anyone else! The next time I or anyone I know is ever looking for a vehicle I say skip the drama and the work that goes into looking for a used vehicle and go straight to Gunn. ASK FOR SOHAIL! He is so good, he just makes everyone else look bad. :)

Great service! Employees were knowledgeable, friendly and enthusiastic.

The man that helped me at Gunn was very nice. I went to buy some parts. Tiny light bulbs are $5.70 - outrageous price! - for the dome light and the light in the back seat.
I went to Hill Country Honda originally. However, the part I was looking for wasn't in stock. David at Hill Country called Gunn for me so it was a productive trip. He was especially good with customer service, being very patient to answer my questions and check on availability of what I need. I'm not pleased with Honda's prices, but I'm pleased with the two that helped me today - and the fact that I was able to buy the parts needed to fix my car.

Luis & Phillip at Gunn Honda made my car buying experience stress free and AWESOME!!!! LOVE my new Honda Accord Sport....#VROOM-VROOM

Eh place was ok. My mother is self employed an they requested paystubs. She does not have any but does have verification of income, which they would not accept. So we decided to buy vehicle out right since they would not allow us to fiance (weird we just financed a new 2020 last year and paid it off no problem using same paperwork they would not accept). Anyway guy tells us they can't do any better than what it is priced, that it is the best price. Its not the average sold an bought was 500 less than their sticker price. Also vehicle had a chipped(in five different places) windshield an you're telling me you can't do better. Who knows what else could be hidden that needs to be fixed. Our experience wasn't great an now we will just settle on getting cars from the same ancira dealership that's helped us twice before.