I had previously had a great experience at Gunn Ho...

I had previously had a great experience at Gunn Honda in October 2018 when I was looking for a Civic Coupe, however I decided to wait to buy at that time, but knew I d be back. I went to Gunn Honda today because I was interested in getting the Civic Coupe and hoping for the same great experience, however that was definitely not the case. My salesperson was Anita Aguirre. She seemed really nice at first, but after the test drive the whole process started to feel very rushed and impersonal. As I m looking at the Deal Worksheet with the break down of the fees, I see that the $600 Blue Steel Protection was already factored into the cost and when I told her I didn t want it, she said it already came with the car and that I didn t have the option to decline it. Finally, I get into financing with sales manager, Zach and as we re negotiating, he says he can remove a $1000 added warranty to get my payment lower (this was not included on the break down of fees). I decide not to get the car because we could not get within the payment range I wanted and the whole process was making me uneasy at this point because of the dishonesty and lack of transparency. So he leaves the room and then comes back saying that Anita was already removing the license plates off my trade-in. I hadn t even bought the car yet! He asks if I want to take the car home for the weekend to think about it and I say no. I just wanted to leave already. As I m walking to my car, I pass Anita and she smiles and says goodbye to me, but when I get to my car, I see my license plates are back on, but the frame that was around my front license plate is broken and laying on the ground and both my front and back license plates are loosely screwed back. Wow, just wow. I will never be back to this dealership again and I do not recommend anyone buy from here.