The company and their customers service is a joke!! I called for 4 days in a row!! With that said I was on hold for almost 2 hours a day to the point I had to hangup because I had to do other things besides set on the phone on hold!!!!!
Couldn't have asked for better customer service from Sammi. Very helpful, knowledgeable and worked hard to resolve the issue.
The WORST customer service of any company I ve ever dealt with. Received a big game treestand guardian XLT for Xmas last year.. setting it up at end of this summer and the holes for the support bars are actually drilled on the wrong sides, so they won t line up. 2 of the other bars are actually bent. The whole thing is completely useless to me. Spent hours on hold and never reached an actual person. Emailed multiple times and received a link to their replacement parts page, to give this terrible company more money for THEIR mistake? Will NEVER use any of their cheap junk again. Wouldn t recommend this joke of a business to my worst enemy. -10/10 dont waste your time- unless you like buying cheap trash and wasting your money!
I spoke with a lady today in technical support named Julie. She was so polite and helpful but most of all she took my problem as if she was having the problem. I do not run across this professionalism very often so I must say Thank You Julie.
STAY AWAY!!!!!! These stealth cam trail cameras are very poor quality. I've owned 2 and both didnt come close to quality or reliability of any other camera I own such as browning Moultrie and cuddeback . They gave me the run around trying to return my last camera tried to not refund my money!! Terrible Bad Company !!!!! They should be shut down
I pre ordered a set of hawk climbing sticks. Then i read the reviews and realized that they are having a bunch of issues. I cancled my order right away. I even sent a second email to confirm cancellation. They proceeded to charge me a week later. And then ship them to my house anyway. When I call to ask about the return they are telling me I am liable for return shipping costs. This is not a good company to do business with.
After the unbearable number of calls trying to reach a customer service rep, Chase answered the phone. His tenacity in solving our issue was definitely refreshing with him also calling back the next day to verify resolution to my issue. Was impressed with his knowledge and positive attitude.
He is an asset to Stealth Cam.
Spoke with Justin D. in customer service today. MORE than helpful. He was very knowledgeable regarding the treestand products and harnesses. As a fellow outdoorsman he could testify to using these products. Thank you for your help Justin.
Horrible customer service i have been trying to return something for weeks and talked to 5 different people that told me a return label is being sent to my email..nothing
Do Not Deal with this business !!!!
Hello I had the pleasure of meeting Chase the customer service professional. He was diligent and vigilant. He made all the necassary changes in my order to make it correct. He not only got my oder corrected, but was able to correct mistakes caused by the website. Chase is a great representative of the type of employee that represents your company Brand. At the end of the day he is the voice of your brand. Chase thanks bud.
Jack Fowler
Mobile, Al.
Shipping took longer than expected; but turned out it was my fault. Called customer service who was so helpful and corrected the problem. Awesome product and every better customer service!!
Compelled to write this. 2019 bot 2 GXV cameras. They worked pretty good, no complaints. Watched a youtube clip of GSM guy discussing the new/improved camera and platform AND old cameras can migrate to it. I bought 4 fusions. Then it went south and hasn't stopped. I was informed in August that cannot migrate and needed to use a new email address to get on new platform cause I already had an account with main email. New gmail account, 4 cameras on the platform and 2 on another. The new camera upload resolution was WORSE than the old ones. Forgot to mention that one of first 4 did not work had to send back. Then the upgrade for resolution came out, simple download that needed to be done and when done to first 2 cameras, the broke. Sent those back in early November and they not slated to get new ones till mid to late December. I was told there was an update to migrate old ones to new platform, tried to do the updates and now neither camera works. Keep in mind I was paying 2 subscriptions prior to this. NOW, the other 2 fusions do not work. SO with 6 cameras, I none that work. The customer service people are nice, the time to reach them is a joke AND the old cameras you have to call Utah and the new phones Texas. Honestly, this is the absolute worst company I have ever dealt with. They are owned by and investor group and it is clear they don't care. I would rather deal with the Xfinity then this group. I think I have written one review in my life as I have better things to do with my time. Since August I cannot imagine the time I have wasted with this outfit . If I could select no stars that would be closer to how I feel about this company.
Terrible customer service. Go somewhere else! The deal is just not worth it. I d give them -1000 stars if I could. Sub par product and won t cancel the monthly service charge!!!
Absolute garbage customer service. Called during business hours to be informed by a recording that they were closed and to call back during business hours. Sat on hold for over an hour on separate customer service for stealth came to a timer that constantly reset. The amount of products whose name this company is trashing is absolute sad and pathetic.
Natalie with customer service was very helpful when I was experiencing an issue trying to track down a product. After speaking with her, all of my issues were resolved.
Awful customer service. I returned a trail cam because it was not working. They claimed, three times, a new one would be sent to me. I never received a new trail cam and now they won t return my calls. Essentially, this company stole $150 from me. DO NOT DO BUSINESS WITH THEM.
I had a problem with 2 of my trail cams called in to gsm and I talked to rep Brody In a matter of min of discussing problem he gave me some different testing to do . After doing what I was told to try, my problems were found and cleared up I want to thank Him and let GSM know of what a good employee they have and I will tell my hunting friends to buy your product due to the great service I received. I now have 4 of your trail cams. Thank You
Ordered a replacement window for a poorly designed muddy blind that broke. Was told that glass was in stock a month ago and yet still no window. They had no problem taking my credit information. They emailed back saying now it is on back order what a crock of you know what. I also work in the sales and service industry and would go broke if I ran my business like this! Inferior products and service. Incredibly disappointing.
It took a while for GSM to call back. Justin was awesome. He explained they are new owners as of about 4 months ago and trying very hard to build a good reputation. As a business owner I appreciate great customer service. Justin certainly accomplished that. I highly recommend GSM
Julie in customer service was so kind and patient and persevering. She spent almost 1 hour with me trying to solve a problem that I was having with a SanDisk and formatting it to fit the Stealth Cam that I purchased. Employees like that will have customers buying GSM Outdoor products for years to come knowing that the tech help in the company is second to none. Julie is an employee that makes GSM Outdoors the successful company that it is.
Jennifer was very nice sales person.i called 3 times .she helped me alot.new camera 1 month over warranty. She took of me.thank you much.very nice young lady
This is by far the most difficult customer service department I've ever TRIED to contact. I've been on hold with a continuing message about their "Trusted Brands" for well over an hour within their operating hours. I have a Muddy Manifest camera that has operated very spotty with the Stealth Cam Command. I get sporadic messages on the app that it cannot connect to the network. Each time I have to delete the app from my phone, sometimes multiple times, before it will re-connect to the network and camera. I purchased the SOL-PACK as a power source for the camera and the website indicated that it was compatible with the camera. IT IS NOT! The power cable that connects to the camera is too large for the camera receptacle. I guess the best course of action is to return all this inferior equipment and purchase SpyPoint as mentioned in these reviews. Very disappointed
Terrible customer service.
Been on hold numerous times with no answer.
Do not purchase anything from this company. If you need and support you will be frustrated and disappointed.
If there was a no star rating I would give them that.
I bought 2 Boss Elite AL stands from Cabelas last year and opened them today to put them together. Both boxes were missing the hardware(nuts, bolts, and washers). I called customer service and spoke to Shana and she took care of the problem. Instead of just sending the hardware she is sending me 2 new stands. She went above and beyond and was very apologetic for the mixup. Thank you Shana!!
Got a defective trail camera. Replacement was shipped to the wrong address. Never got a replacement.
These people use the same phone number for Boss Buck, and never answer or return your calls, which their automated system says they will. They also ignore emails. Since the parent company phone number is given, the problems must be with the parent company, GSM, so the same non-existent customer service must apply to all their product lines. Terrible company. I guess the best way to get their attention will be to challenge the charge on my credit card.
Garbage save time and money don't by the cellular camera.. i bought 2 Verizon and 2 at&t and neither work dont send pix when you call customer service ur on line min 43 minutes
Horrible Customer service! Waiting on a new cellular camera I paid for over 3 months ago because the original didn't work. I can't even get anyone to call me back. What a bunch of thieves! They stole $200 from me!
HORRIBLE customer service!!!! Who wants to wait 100 minutes to talk to someone!!!!! I have a problem with my Stealth cam fusion ( don t buy that pos either!) and can t get a hold of anyone!! I have called them 4 different times about camera issues I finally talked to a woman after waiting 70 minutes!! She said she couldn t help me! The next time was on hold 58 minutes! Same lady, no help. Tried again just now. 100 min wait!!! Don t buy anything from this company!!!!
Have a Steathcam game camera from this company call to see about warranty on it because I went to use it and when I hooked it up to 12volt game battery I heard a pop and smelled like smoke. They tried to tell me I probably had a bad battery and that would just need to buy new game camera. I work in the alarm and fire protection business and we deal with these batteries all the time in alarm panels I ve never had an alarm panel smoke and be fried by a bad battery.
Had a bad experience with a vendor that I purchased ear pro from. The vendor was no help so I called up GSM outdoors and spoke with Shaylee. After about 5 mins problem solved. I m blown away by the quality and compassion they showed in making this right. Customer for life. Thank y all so much! Shaylee rocks!
They are helpful, But service is slow. Over a month to get cameras after ordered online. Also 3-4 weeks to get products exchange because they where defective. They kept telling me the cameras where in he warehouse ready to ship but they never shipped?
After mounting a newly purchased StealthCam Fusion (cellular camera) I noticed the app wasn't working. Before leaving the camera I was certain the app worked and I received multiple pictures, so I sent an e-mail to the support team. Within minutes they sent back an e-mail stating that the network was down and the technicians were steadily working on the issue.
Had that communication not come through I likely would have written this off as a bad purchase, but the support team's impeccable communication abilities really showed on this.
This company owns the product Hawk ladder stands, we purchased a 2 man for $ 300.00, it was missing 2 very essential parts in the kit, without these rails the stand is useless, this company after 2 weeks has not once called me back, I have called 4 times and still no help, if you have any issues with their product, you are out of luck, my guess is this is shipped directly from China with no parts availability and they WILL NOT help you if this happens.
Find another brand with customer support!
WORST CUSTOMER SERVICE EVER-BEWARE
I MADE A MISTAKE ON MY ORDER AND ORDERED 2 BLINDS-I CALLED AND THEY SAID THEY WOULD CANCEL ONE-THEY DID NOT AND I GOT BOTH WITH NO RETURN POLICY-THEN I CANCELLED MY ENTIRE ORDER AND GOT A CANCELLATION NOTICE TO THAT FACT-THEN THEY SHIPPED IT ANYWAY. THESE PEOPLE ARE THIEVES-FINALLY THE RETURN THE SCREWED MY ON THE RETURN AMOUNT- I HAD TO GO TO MY CREDIT CARD COMPANY TO CORRECT.
THEY WILL NEVER CALL YOU BACK AND THEY PROMISE OF DELIVERY FROM MY FIRST CALL OR 8 TO 10 DAYS AND AN IMMEDIATE TRACKING NOTICES NEVER HAPPENED-AFTER CANCELLING MY ENTIRE ORDER HAVE THE STUFF JUST SHOWS UP AND IS CHARGED. I HAVE NEVER DEALT WITH A COMPANY LIKE THIS-MUDDY NEEDS TO TAKE THEM OFF THEIR SUPPLIER LIST BECAUSE WHEN YOU ORDER OFF THEIR WEB SITE IT MAKES YOU THINK YOU ARE DEALING WITH THE MANUFACTURE-VERY SHADY OUTFIT- DO NOT TRUST GSM OUTDOORS.
I called about a s d card reader. I talked with Jen, she was very helpful getting my issue resolved.
Thanks again Jen .
The blade on the Vicking Deer Splitter broke while splitting the collar bone on a whitetail. I emailed the company and got no reply. I called several times, and was on hold for over 45 minutes before being disconnected. When I finally got in touch with someone, I was told they were out of stock on Blades, and to call back in two months.
I was very disappointed in the company's handling of this issue, but was very determined to see if they would even stand behind their product. At this point, I would of given the company a negative star rating if possible.
I called back after a couple months, and was told that they would send me a replacement splitter. I gave them all my info, and waited patiently for it to arrive.
After two weeks, the replacement splitter failed to arrive, so I called the company again. I was told the warranty was processed wrong, and they were waiting on my credit card number to send out a new one. After I explained my situation again, I was told that the warranty info was corrected, and a replacement would be mailed out.
A couple more weeks, and no deer splitter, I called back again. This time I spoke with Chase. I explained my situation again, and he told me he needed to look into it, and he would call me back. I really had my doubts, but I thought I would humor him to see if I would be blown off again.
To my surprise, Chase called back the following day and told me everything was taken care of, and a replacement would be mailed out. I told him I would believe it when I received it in the mail. A couple days later, Chase called me back again and gave me a tracking number for the warrantied Deer splitter that was mailed out. He even called back a week later to follow up to insure I received the product.
Chase did apologize several time for my disappointment in the company, and told me he wanted to make it right. I only give the company a 5 start rating because Chase was true to his word, followed up with several phone calls to ensure the problem was handled, and to ensure I did receive the replacement in the mail.
I would love to give GSM a 6 star rating but it only can take 5.....I huge thank you to Preston @ GSM customer service for helping me out big time with my brand new Stealth Cam WXV trail camera set up.....Very helpful on setting it up with me till the very end. 100% satisfied there customer service.
Will not return emails or answer customer service phones. Says 64 minute hold time, then 45 minute, then back to 88 minutes. Junk camera products!
My mind is literally blown at the horrible customer service at GSM... I have had great experiences using stealth cams in the past. I bought two separate cellular stealth cams. One with AT&T service the other with Verizon. My plan was to use both of them in the same spot, see which one works best and then purchase additional cameras. I downloaded the command app and activated the first camera and when I tried to activate the second it says the camera already exists. Also when I activated the first camera, I kept trying to select the $5 a month subscription plan. The command app would not let me do that. However, it did say that I could change the subscription plan at any time. Since the first month is supposed to be free, I figured no big deal I will just switch it once I activate the camera. After activation I tried to switch it from the $20 a month subscription to the $5 a month subscription. The app told me I could not change a subscription plan for at least 24 hours. 24 hours later I was charged the $20. When in fact the first month is supposed to be free. I sat on hold for well over an hour multiple times as well as sent multiple emails with no response. I finally called one of the other numbers listed on their website and pretended I was a vendor to get a real person on the phone. Kennedy assured me that she was going to send a personal message to customer service and they would return my phone call. After 4 days of not getting a call or a return to my emails I called her back personally. I begged her to put me on the phone with a manager that could help me. The best I got was she gave the message to her manager and assured me he would give me a call back. I never received the call. A week later I finally got a response to my email, in my email I told them about the activation problem and also ask them why I didn't get the first month free and why it didn't allow me to change the subscription plan. In the email response they did not answer any of my questions and only said we need the serial number off the camera and if I had any additional questions they could answer let them know. I wanted to throw my phone down and stomp on it, like hello! You didn't even answer the first questions! I told them I was very very disappointed in their customer service and that I would hope they would respond this time in a timely fashion or please give me a call on my cell phone. In the return email I attach pictures of each camera and all of the serial numbers and ask again about the subscription plan. That was almost 10 days ago now! It has been well over two weeks, hunting season is over and I still have a multi $100 camera that I can't even use. I've had some pretty bad customer service experiences in my life, just like I'm sure you have. But I am telling you right now absolutely no one tops GSM outdoors! It is absolutely absurd how horrible their customer service is. I am so irritated I can't even see straight. In the bottom line is these people simply do not give a S*** about their customers!
The only reason I'm giving them one star is because I can't give them anything lower. It is absolutely disgusting how they treat their customers
As of right now, this place stole my climbing sticks that were recalled.
Kennedy in customer service handled my situation with great customer care and professionalism making sure I was taken care of. Thank you again Kennedy.
Justin was very helpful and willing to get our problem fixed within 2days. Thank you
I really appreciate working with Hunter on all my outdoor gear needs, he helped me figure out what was the best options. Great customer service!
Good Camera but the customer service is just trash. I have sent multiple request for tech support. I have also spent over 15 hours on hold waiting to talk to someone about my camera issues. This is unacceptable.
I have been waiting for a warranty replacement 2 1/2 months poor service
They ve acquired hawk Treestand company. Since then I have not been able to get In touch with them. I ve received an automated message that says they will call me back and they have it for five straight days. You cannot even talk to a person.
awesome customer service coyote light quit working took it in within 20 minutes walk out with a coyote light Pro would recommend them to anybody
Customer service called back and helped with all my problems. Thank you Natalie for all your help
Deplorable service! They won't answer your calls and they just have a recording on but no one answers. I purchased a Muddy Camera and I did an update on it and now the camera won't turn on.
Natalye White went above and beyond to get me taken care of. I've worked in Retail the past 11 years and managed multi-million dollar stores and quality help is very hard to find. This young lady needs a promotion with exceptional pay for her customer service skills. Again, Natalye, I really do appreciate you getting me taken care of. Thank you!
I love my Boss Buck feeders, but their customer service is the absolute worst!!!
We ordered a tree stand from them and the package was mangled and the stand itself was missing parts and was damaged. My boyfriend called them and the guy who tried to help him was not helpful at all. So I called back the next day and I got Sammi. She was super nice, and extremely helpful! She explained everything to me. And she corrected what the other guy told us! Could not be happier with her service.
The worst customer service ever! No one ever calls you back. The recording says they are so busy they will call back in the order it was received. NO CALLS EVER. After a month I finally received the camera replacement after calling 4 times about it. The damn thing doesn't even turn on. Never again.
HORRIBLE customer service. Took several days and hours of calling and waiting on hold to finally get in touch with a person, only to find out they don t have any replacement battery packs for their stealth cams. Was not willing to work with me at all on coming up with a solution. Told me to look online, I tried to tell him I have looked all over the internet and cannot find any. He just kept trying to sell me a new $100+ camera. I ve always liked Stealthcams, but will never buy another now.
Charged us for the monthly fee even after we canceled.
Chase has been extremely helpful trying to fix our stealth sd viewer so that it works with our stealth cameras cards. He has even offered to call me back next week after we have retrieved all the cards from our stealthcams!! It s a work in progress but he continues to work on our problem!!
Purchased Walker's Game ear and would NOT recommend it for anyone. GSM Outdoors customer service is the worst ever. Last week, 3 different times, I waited on hold for over an hour and still no ever answered. Have left 4 messages via GSM and Walker's Game ear sites and still no response. Please do not waste your time with GSM or their products.
Customer Service Rep, Sammi, was extremely helpful and handled my problem professionally. She is a great asset to Boss Buck.
They wont give me a refund for the useless trail camera they sent me. Wont return calls. Keep putting me on hold. Talk about getting the run around
Customer service is horrible!! Plan to wait on hold for at least an hour
Spoke with Natalie after I left this review. She is supposedly a senior customer service manager I have had issues again after speaking with her and sent multiple Emails with no reply s. I called her direct line she gave me and left a message a week ago and no response
I m about ready to cancel everything and sell the cameras I have. Customer service drives your product! Without it your products are useless!!
Seems like the only way to get results is to leave negative reviews on google
Called in and spoke with Chase, and he was extremely helpful. Great customer service. Will definitely be using them again!!
I purchased a ladder stand about a year ago, i went to move the stand from on tree to another and the bottom ladder sections buckled and broke making the stand un-usable. I contacted GSM and was blown away by the level of customer service provided to me by Shana. Shana asked me a few questions and quickly came up with a consumers solution for me! I would of never expected this level of customer care and I will be sure GSM gets my business for all my future outdoor needs!
I ordered a Tekmat on 11/4/20.... I was charged for item... never received item.. called customer service and was told item was not in stock, and had no idea of when item would be available?????? This company charges your C.C for product that s not available... I ve called customer service 3 times to cancel order and get a refund... tried to talk with supervisor... WHAT A JOKE OF A COMPANY ... Don t waste your time or money.. RC from Kansas
NO STARS. WORST SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH.
DO NOT PURCHASE THESE CAMERAS!!!
I've had so many issues with this company. Rude customer service (I believe her name was Kaylee), completely wrong data being entered in the system after spelling things out phonetically multiple times, no response to emails, lack of updates, etc. I am not hard to please, but the lack of training is so egregious, it's hard to overlook. Go somewhere else. Save yourself some heartache.
I ve called and called and called no customer service at all Muddy cam shut down during update and will not come back on, please would someone answer phone
There customer service sucks, been on hold for an hour and nobody has picked up the phone.
I had a problem with my Stealth Camera, STC - G42NG a couple of years old used in months of Turkey and Deer season. My camera would not take pictures. Cleaned sensor lens, did not help. Talked with Chase great Tech, worked me thru the problem. Hard restart. SD CARDS out baterries out of camera, set to custom setting wait 30 minutes. Insert SD Card, batteries, set to #2
Working now. Thanks Chase
THE ABSOLUTE WORST! CUSTOMER SERVICE IS TERRIBLE. NOTHING HAS BEEN ACCOMPLISHED IN MONTHS FOR A RETURN. TERRIBLE PRODUCTS FROM A TERRIBLE COMPANY. DO NOT BUY ANYTHING FROM THEM. WOULD GIVE 0 STARS IF I WAS ABLE TO.
In this day and age where there are free returns with companies, it makes it difficult stomach buying muffs for $40, having them not work, using the warranty because covid policies won't allow you to return items back to the store you bought them from, having to ship them for $20 and not getting a refund on the shipping costs...my message to potential warranty customers: count the cost. Is it even worth it to send it back? I wouldn't--knowing what I know now.
The absolute worst customer service of any I ve ever delt with. They don t answer a phone, they don t reply to emails. You can message them on Facebook or Instagram, no replies. Not sure how a company that sells this many brands of products can have this ungodly bad customer service, ridiculous
The worst customer service ever is an understatement. Buyer beware they continue to charge your credit card even after cancellation, my next call is Irving police department.
I ordered the Gold Lion Katana on the Cold Steel website (owned by GSM Outdoors) over a week ago (Dec. 8) and still have not received any updates that the order has shipped.
Update: After nearly a week and a half, I was finally able to get in touch with a customer service rep on the phone. The order was finally shipped out and I received a tracking number.
I am astounded by how hard it is just to reach a human on the phone to deal with order issues. You would think good customer support = happy customers = repeat business.
I like the selection that GSM has on their site as well as their affiliates, but I hesitate on ordering anything else if I had to deal with everything I dealt with in the past week and a half.
So buyer beware, you will end up getting the item you ordered, but they will make you jump through hoops to get it.
- Tian (Jackson) Lu
Vary good the ladie I talked with sammie did every thing i needed
Order a pressure switch for my Cyclops light and they sent me the wrong one after I paid for it. They said they would send me a new one and never did. After another month they just told me they missed the order and may not have it for a few more weeks. This is the last time I will buy anything back by GSM
These people are complete crooks and criminals. Absolutely zero customer service after returning my tree stand components, which I have paid for and receive no refund. No return phone calls, I have sat on hold multiple times for over an hour.
I called the Better Business Bureau, and I encourage everyone else who has done business with them to do the same.
Been calling for 3 days with no answer! Selected every option available too.
My Walker hearing protection set, failed in less than a months use. Sent back for warranty replacement. Took them 2+ weeks to check them in. Than 8 weeks later, Oh sorry, there was a mixup in shopping them out to you. The rep responsible no longer works there. We will send them out. Two weeks later, they are still in the warehouse. Will send them out. Another call later they still have yet to ship. Then got an email, shipped by Fed Ex. 5 business days later, still in transit. Fed Ex says they where sent by the cheapest shipping, can take up to 7 business days to arrive. But not to hold my breath.
I've been using American Hunter feeder timers since the earth cooled, and have purchased probably a dozen over the years. I was very happy with them, and that's why I kept on purchasing new ones when the old ones wore out.
American Hunter has replaced their venerable Sunslinger with Sunslinger 2.0. The three-page instruction pamphlet only provides instruction for programming the timer. I called the 877 number on the pamphlet because there was a plug on the solar charger panel that shows to have a connection in the pamphlet but there is no connection on the actual timer. What is it? Is this how the rechargeable battery is charged??? I navigated the myriad voice prompts until I heard technical support / customer service for American Hunter products. I pressed the keypad and waited a few minutes. Jennifer answered. I asked her my question about the plug connection. She told me to go to YouTube and I would find my answer. I also asked her about mounting the timer because there is some bracket on top ("Fast-Lock Mounting Connection") that also is not described in the pamphlet. She told me to go search YouTube and call her back if I still had a question. This is "tech support"? It's as if she's thinking to herself, "I've told you not to call me at work." Seriously.
The first entry I found on YouTube is "Do not buy an American Hunter Sunslinger game feeder!" That video was for the original version, so I searched a few more videos but there was nothing about the version 2.0 timer. I called the 877 number again, navigated the voice prompts, and held for tech support. Jennifer answered the phone again. I told her I didn't find anything on YouTube and asked to please speak with someone who could help me. She stated there was no one. I didn't accept that. She reluctantly took my name and number and said she would "pass it along".
IF I receive a callback from American Hunter from someone who actually cares and helps me, I'll change my rating. Buy this product if you must, but don't expect any help if you have a question not covered in their abbreviated owner's manual.
10/21/2020 - A GSM Outdoors customer service manager contacted me and listened to my complaint. She was polite and helpful, just as you would expect someone in customer service to be. I have raised my original one-star review to three stars. I still remember the bad experience I had when I originally called, but her concern and offer for intervention if I experience another problem has caused me to look more favorably on this company and product.
Spoke with customer service Rep Kayleigh. I had a question about product availability and she went above and beyond to get the information I requested! Thanks so much
Can't get a hold of customer service for a stealth cell camera that won't work. They do not answer there phones then put a recording on they are closed when it's within there hours of operation. Still no response to numerous emails. ADVICE BUY SPYPOINT MUCH BETTER COMPANY TO DEAL WITH!
Preston G up in Utah at the costumer service headquarters was beyond amazing. Super professional, polite and prompt. Assisted me in getting my camera activated after me struggling with it for weeks, he RAPIDLY discovered the technical error and resolved. He even chatted with me during the update and other standby durations. GREAT GUY, deserves a raise or promotion in my eyes. Have never had such a great costumer service experience.
These guys will put you through the ringer. Terrible company and service !! NEVER EVER BUY A STEALTH CAM CAMERA!!!!!! Junk cameras and GSM OUTDOORS customer service is unbelievable !! in a bad way
I want to take a few moments to recognize a young lady who personifies professional and courteous customer service. The product I am referring to is Stealth Cam. I'm no stranger to their products having used their various game cameras all the way back to when they were powered by eight D batteries and have always been very pleased with the quality of pictures and video that they take. The overall customer service of GSM outdoors is seriously lacking but Sammi took what was a ridiculously difficult warranty return and got the job done quickly. Thank you young lady. My replacement camera is safely covering my main foodplot tonight. You are a ray of sunshine that your coworkers could learn a lot from and your attitude and work ethic will benefit any company you work for.
I have to apologize! I have a bad review at first and just took it back. I did wait on hold for almost two hours and never got a service rep but come to find out I wasn t calling the best phone number to get the right rep. I m very impressed that I received a call back from customer service manager or owner after I posted a bad review asking about what I had problems with in order to help. I am like Wow! That s never happened to me before. They definitely do care about their customers and I hope to do more business with them.
Worst service ever! Been waiting 3 months for 2 feeder motors. Seems no one knows what is going on. I don t recommend this company at all.
I called the company due to a strange readout on my StealthCam (the screen read a series of 8's, even with new batteries). The representative (I WISH I'd have gotten his name!) walked me through a re-set but that didn't work. He asked me to ship the unit to them and they replaced it for free. Highest praise for this company taking care of its customers!
I was contacted by Sammi and she was an excellent help with solving the issue with a defective NAP broadheads that I bought. I would definitely recommend NAP products to everyone. Thank you Sammie
This is a great company. The best feeder I've ever had so far. Did have a problem with the programmer of my feeder but called and talked to Marcy and Preston from customer service. I can say they are two of the nicest people I've ever talked to. They are real assets to this company.... After troubleshooting the programmer it was bad so their sending me a new one.
Kenneth McCullough
replacement very slow and trying to reach someone in customer service extremely slow
The very worst customer service I have ever encountered. Still waiting for someone respectful enough to return my emails or calls. Your going to lose a lot of business in Wisconsin if something is not done.
Absolutely the worst customer service I have ever experienced. I am a very patient man. I understand that places are busy. I work in a very busy place. I have owned 3 different models and types of Stealth Cam over the years. I gambled on this latest one hoping they had improved. I lost the gamble. It's the WXA cellular cam. It was a cumbersome nightmare to set up. The app Stealth Cam Remote is a cumbersome pain that only does about 1/2 what it's touted to do. Then thinking I was doing the right thing I went through the painful process of trying to install the latest firmware upgrade. I followed all the steps exactly. I get to step 15 and that's it. The camera screen reads out some numbers, including the imei number and quits working. I've tried twice to call tech support. The first time I was on hold for 3 hours. I'm not exaggerating. Then a recording tells me to leave a message. Never received a call back. Two weeks go by. I try again. I call at 130 pm CST. I'm on hold for over 15 min listening to their awful canned music and some clown telling us how great they ate. Then a recording comes on and says their hours are Monday thru Friday 8 am to 5 pm CST and they ate closed. It's Friday, and the time is 130 pm CST. Great. This company is crooked, incompetent, and their products are the worst kind of Chinese thrown together junk. I will never buy another product from GSM Outdoors.
***UPDATE I've now received a call from customer service, along with tracking information on our order. Natalie exuded all attributes one would want to find in an acct manager, and I'm told our order will arrive Christmas Eve. This does not excuse the lack of contact up until now, but I would chance another order based on our conversation. 5-star rating for Natalie!
GSM Outdoors has recently purchased Cold Steel, which I wasn''t aware of upon ordering from Cold Steel on 12/2. I received a receipt for my payment but nothing else. I've called numerous times, left my number to be called back, and sent several messages. Having stumbled upon these reviews, it appears this may be the only way to receive a response. As a business owner, I understand it is an extremely busy time. I am very disappointed by the lack of response, and I'm afraid we'll have a disappointed son, as I still have no idea if our order has been received by GSM, processed, or if this item will arrive before Christmas. As owners of Cold Steel products, as well as many others I now see are part of this company, we will think more than twice before supporting GSM with our business again.
I could never call the right customer service THEY ARE THEY WORST!!!!!!!!!
gsmoutdoors.com
