john b shawnego

Review of GSM Outdoors

My mind is literally blown at the horrible custome...

My mind is literally blown at the horrible customer service at GSM... I have had great experiences using stealth cams in the past. I bought two separate cellular stealth cams. One with AT&T service the other with Verizon. My plan was to use both of them in the same spot, see which one works best and then purchase additional cameras. I downloaded the command app and activated the first camera and when I tried to activate the second it says the camera already exists. Also when I activated the first camera, I kept trying to select the $5 a month subscription plan. The command app would not let me do that. However, it did say that I could change the subscription plan at any time. Since the first month is supposed to be free, I figured no big deal I will just switch it once I activate the camera. After activation I tried to switch it from the $20 a month subscription to the $5 a month subscription. The app told me I could not change a subscription plan for at least 24 hours. 24 hours later I was charged the $20. When in fact the first month is supposed to be free. I sat on hold for well over an hour multiple times as well as sent multiple emails with no response. I finally called one of the other numbers listed on their website and pretended I was a vendor to get a real person on the phone. Kennedy assured me that she was going to send a personal message to customer service and they would return my phone call. After 4 days of not getting a call or a return to my emails I called her back personally. I begged her to put me on the phone with a manager that could help me. The best I got was she gave the message to her manager and assured me he would give me a call back. I never received the call. A week later I finally got a response to my email, in my email I told them about the activation problem and also ask them why I didn't get the first month free and why it didn't allow me to change the subscription plan. In the email response they did not answer any of my questions and only said we need the serial number off the camera and if I had any additional questions they could answer let them know. I wanted to throw my phone down and stomp on it, like hello! You didn't even answer the first questions! I told them I was very very disappointed in their customer service and that I would hope they would respond this time in a timely fashion or please give me a call on my cell phone. In the return email I attach pictures of each camera and all of the serial numbers and ask again about the subscription plan. That was almost 10 days ago now! It has been well over two weeks, hunting season is over and I still have a multi $100 camera that I can't even use. I've had some pretty bad customer service experiences in my life, just like I'm sure you have. But I am telling you right now absolutely no one tops GSM outdoors! It is absolutely absurd how horrible their customer service is. I am so irritated I can't even see straight. In the bottom line is these people simply do not give a S*** about their customers!
The only reason I'm giving them one star is because I can't give them anything lower. It is absolutely disgusting how they treat their customers