Grove Park Inn Resort & Spa

Grove Park Inn Resort & Spa Reviews

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4.5
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Thw staff was helpful with finding parking and gui...

Thw staff was helpful with finding parking and guiding me to the event. The food was excellent. The surroundings are beautiful. The photos of famous guests provide a living history of the hotel.

Beautiful place! Born and raised here in the mount...

Beautiful place! Born and raised here in the mountains and I love the views this place ofters and the service. Only come here for special occasions though since it's expensive but worth it!!!

This hotel is a nightmare to work with. Our spa re...

This hotel is a nightmare to work with. Our spa reservations were cancelled due to COVID, so I cancelled our stay. The stay was for May 31 weekend, and I cancelled March 26. I am still waiting for my refund of $496. I call every week and am told "7-10 business days." I do not believe they have any intention of refunding me, nor does anyone seem motivated to do anything beyond offer the typical response. I have also called OMNI guest relations, but they only put me on hold to contact the hotel directly and then give me the same "7-10 business day" response.

Beautiful location and amenities. Close to anythin...

Beautiful location and amenities. Close to anything you would want to do in Asheville and the surrounding areas. Also could spend days on location with all the activities they offer. Would love to come back!

We went during Christmas so maybe things are diffe...

We went during Christmas so maybe things are different at other times of the year. Prices are too high for the level of service provided. Fighting swarms of non-guests in the lobby is unpleasant. The valet situation is stressful and chaotic. It's very cool that the hotel is historic but a room that costs almost $500 a night shouldn't have stained drop ceiling tiles. Staff was not very knowledgeable. The spa, however is very nice. I would return Mon-Thur just for the spa and skip staying at the hotel.

The hotel brought images to life of the rich in th...

The hotel brought images to life of the rich in the 1920's. The staff were well trained and added to the sense luxury you seldom see today. The lobby was beautiful with giant stone fire places. The view from the patio was of a beautiful landscape, and stone steps and paths leading down to a spa and pool.

I was really looking forward to a special weekend ...

I was really looking forward to a special weekend getaway in the mountains at this infamous resort. But I have to say I was disappointed with the accommodations. Everyone was very friendly and I had a great time with my group. However, the hotel is extremely overpriced. I do not mind paying luxury prices for high end accomodations. But at the Grove Park you pay luxury prices for a small room that is not comfortable (too soft mattresses and pillows and a comforter that is as thin as a sheet), with very basic furnishings. The showers are very small and awkward for me at 5 10 and it takes several minutes for the water to heat up. We ate at their restaurants both nights which were very good. However, upon check out several people in our group noticed that the dinner charges had been charged to the wrong people and I had an incorrect charge to my room (which I discovered before check out). I would probably give it another try if they did a major overhaul to the rooms.

Absolutely amazing place. We didn't stay, but were...

Absolutely amazing place. We didn't stay, but were referred by some locals to stop in for a tour. All the employees were extremely professional and helpful. Food at the terrace bar was outstanding and not unreasonably priced. We did the self guided tour after, which was worth it and very interesting and beautiful. It was a great free alternative to the Biltmore estate.

Staff is super friendly. Everyone treated us will ...

Staff is super friendly. Everyone treated us will a lot of respect. They always used our names to greet us. One thing I did noticed the staff wasn't very diverse. Besides that I don't have any complaints. The indoor/cave spa is impressive to say the least.

The Omni provides a relaxing expeeience for all gu...

The Omni provides a relaxing expeeience for all guests. The hotel offers a variety of amenities including a full service bar, restaurant, gym, spa, golf course, pool, marketplace and conference areas. The service at the hotel is excellent. The rooms are clean and comfortable. Come to this hotel for the great atmosphere and awesome view.

One of my favorite places in Asheville. Beautiful ...

One of my favorite places in Asheville. Beautiful views and love the gingerbread house display and decor at Christmas. Highly recommend to spend a few hours by the fire drinking boozy hot chocolate.

Incredible majestic views and serene ambiance, cou...

Incredible majestic views and serene ambiance, coupled with amazing amenities, wonderful food, plus very friendly and professional staff at every level, makes this the ultimate vacation destination!!

My wife & I went for a overnight get-a-way, and I ...

My wife & I went for a overnight get-a-way, and I have to say that the Spa was completely mind blowing , from the moment we arrived until we left (5 hrs later). We were cared for beyond our expectations. The breakfast at the Blue Ridge restaurant was superior and the food was awesome!! From the valet to greeters on our way out, service was excellent and I highly recommend visiting for your quick get a way.

The Floyd s
Atlanta, GA

My wife and I visited for the gingerbread display....

My wife and I visited for the gingerbread display. We really enjoyed seeing the gingerbread houses but we were also wowed by the beautiful grounds and hotel. It was a great experience which we certainly will return for in the future.

Wonderful stay. The staff are amazing. Restaurants...

Wonderful stay. The staff are amazing. Restaurants were incredible. The building is of the most unique construction. If you love stone buildings then you MUST stay here. The spa was very enjoyable. Will be coming to stay again.

Summer 2015--

Summer 2015--
I'm not at all impressed with the Omni. Previous guests say it used to be a great place before ownership changed.

THE SPA IS AMAZING. JUST GO BY A DAY PASS TO THE SPA. Don't stay in the hotel.

The shower was clogged. Instead of switching us to a different room (they could have...it was non-crowded summer week), we waited about 20-30 minutes for the plumber....Delaying dinner reservations. "Sorry for your problems," says the plumber and he handed us chocolates....after working on plumbing....?

Dinner was terrible. It took 2 hours. not a big deal....except, my steak came out cold/room temperature. Our plates were always stacked on our table....Water was never refilled. Waiter rarely checked on us.

We didn't sleep well because of the temperature. Not sure if the thermostat was working correctly?

We messaged the manager after our trip....the response was basically, "I'm sorry you didn't like our hotel...please try us again in the future." No compensation for our troubles? And I'm sorry, but I won't be staying there again on my dime.

In the future, we will stay elsewhere, and simply get a day pass to the spa.

Went there for anniversary. Very,very nice. Love ...

Went there for anniversary. Very,very nice. Love it all the way around. You have to use there valet parking or walk a good way. Food was amazing they only downfall at all was the wait time for our food. Took 45 minutes. The bright side. They comped our dessert and we had an awesome view while we waited.

Good

Been there a number of times over the years. Our l...

Been there a number of times over the years. Our last stay was a real disappointment. Not sure we'll be back. We were booked in the modern section where conference attendees stay, but noone seemed to be sharing our floor. Whole floor and our room was cold as ice. They were renovating at the time and we suspect that impacted our visit. Their arrangement with the gym is also a disappointment. It should result in a great experience but the gym does not maintain the equipment. Just as an example the rower chain was extremely rusty and the monitor didnt work. GPI has definitely gone downhill since change in ownership a few years ago. A real shame.

An experience to remember.

An experience to remember.
Not to be missed. Historic elegance!
If these walls could talk...amazing!

If you're staying here during your visit to Ashevi...

If you're staying here during your visit to Asheville, I'd say you made a great choice. This hotel is steeped in Asheville history as deeply as the Biltmore. The building is stunning and worth a visit in itself, even if you aren't a hotel guest. The grand entry hall with it's two massive fireplaces and stone walls is impressive, but then you step through the doors on the other side and the sweeping view all the way to to the Blue Ridge Mountains will take your breath away.
There are several restaurants within the hotel, as well as several shops to explore. Wander the halls, check out the many historic displays, discover the hidden elevator behind one of the fireplaces, or visit around Christmas time and admire the extensive gingerbread house competition the hotel hosts every year. We are locals, but we bring our visitors to see the Grove Park Inn and enjoy the sunset over dinner at the outdoor terraced restaurant. Always a treat!

My husband surprised me for my 50th birthday here ...

My husband surprised me for my 50th birthday here and I have to say it was one of the best experiences I ve had. The staff was so friendly and helpful and the accommodations were beautiful from the amazing view from our window to the updated quiet rooms to the exceptionally comfortable bed. Our spa day was so relaxing and I highly recommend for anyone staying there. AND The food was fresh and fabulous! What an awesome birthday and guest experience!!!!

Grove Park Inn Resort & Spa

Grove Park Inn Resort & Spa

4.5