Grosvenor House, A JW Marriott Hotel Reviews

Nice coffee session
And the cheesecake is good

Disgusting hotel with two disgusting superheads (the rest of the leading staff is better). This is from the point of view of working there. Labyrinths, labyrinths ... you really need a guide to walk around this hotel, otherwise you risk losing yourself.

Very nice service, and good collection of afternoon tea

Attended an event here and as always the staff are attentive, and the food was amazing. Great atmosphere and great night. The actual venue is dressed perfectly and nothing is left out.

Good service, good level of staff, great location. Bedrooms are awful though, so dated and need an major upgrade. Bed mattress I had was really bad on the back. Great ballroom is lovely as i goy married here, but also needs an upgrade! Basically you're paying for the Park Lane location and place to be seen.

Fantastic service during annawards evening, incredible atmosphere and good facilities

Amazing place to host event such as award functions and grand parties or receptions.!!!

Brilliant venue which hosted asiana wedding show 2017.

Great hotel and staff. I was there for a wedding and reception in the Grand Ballroom, and both were really well decorated and managed. I also stayed overnight. The rooms were smaller than I expected, but it makes sense considering real estate and etc. Staff was really helpful and courteous. Bathrooms were great. Overall it was a great time and great place.

Excellent evening event. Spendid food with very polite service.

Fantastic property in a great location. Even affordably priced by London standards. Spacious room, fast internet. Only complaint was very slow front desk staff.

Really excellent venue, beautiful decor. Only issue was air con on too high so got draft.

Amazing ballroom, sadly on last visit food was excellent but not amazing otherwise would had been 5 stars.

Magnificent ball room. Seating 1800 for lunch at the Start. George's day club lunch

beautiful banqueting hall, one of the best in London. Great hotel with lovely rooms

The whole ambience of this hotel is A1. At a large dinner, it was amazing how they got everything out hot!

Great refurbishment of the reception.
This hotel is huge and face hide park so perfect location between West end and relax

First time to this hotel. The staff are really nice and welcoming. Room was also nice and location is perfect you can access multiple locations easily

Met business contacts who were staying in the hotel. I only visited the lounge area and enjoyed a coffee during the meeting. Very comfortable place to spend an hour or so.

Rude operators. I called the hotel to buy a service to offer to a couple of friends staying at the hotel and the operator was very rude not even letting me finish my sentence. I don't know her name, but I called on Dec. 16th at 15:30. For such a posh hotel, and a Marriott, service should be outstanding and not average.

some floors have just been refurbished, good service.

Attended red special event, staff are supportive and location is fabulous

Fantastic hotel located in across from Hyde Park. Easy to catch tour buses nearby, and it's only a few blocks walk to the nearest tube station if you want to get further out into the city. Awesome bourbon bar located downstairs in the steakhouse as well.

Really fantastic food at a recent awards ceremony - would say that the room was very hot though!

Beautiful hall, professional staff. The only downside was that they wanted to charge to hold excess alcohol in storage until the next day (1K pounds). Otherwise, an amazing venue!

It's nice hotel but in my opinion the room it's needs new modern furniture I think it's needs to change

we stayed there twice and look forward to more great everything and location, lots of shows

Great hotel. Staff is so amazing, cordial, nice. Highly recommend.

The staff were very friendly. The room was very clean and very comfortable. The location was ok inbetween marble arch and Hyde park under ground easy to get to . The food was very good .

Wonderful luxury hotel opposite Hyde Park. Staff of all nationalities, excellent services, super breakfast!

Park Lane, on which the hotel is situated, is horrible but the inside of the hotel is very nice, even though it looks a bit like a shopping centre. We had afternoon tea, which was very nice, with unlimited sandwiches, but the cakes were a bit pretentious and not all that nice; basic cup cakes would have been far nicer. Staff were polite and pleasant and we felt we could have stayed as long as we wanted.

Great atmosphere. Wonderful food. Perfect venue for the event I attended.

Kindda old, small size rooms. The location is very good.

Great location but the customer service needs work. I think they're just way to busy.

Very elegant banqueting hall. Restrooms are super clean and staff are very helpful.

So yes nice place but the staff not at all at the level of the stars I lost a glove in one of their dressing room room he replied that they did not have the opportunity to show me the room but that I could make a Check out the common part here and the evening when I asked them there was at least 3 receptionist including a duty 2 concierge and 4 security person so I was really disappointed with this evening more than one action could have changed everything i would have found my gloves but not all these people did not have the time to help me in a hotel where there was nobody the evening in question

Very elegant location and interior. Easy to reach via public transport. Friendly staff who went the extra mile to keep us happy, impeccable service!!

Exactly what you'd expect from such an amazing place, the grand hall was impeccable

Love this up market hotel, great location and fantastic accommodation.

Food offered at the training courses delivered in the hotel is average.

Class - simple as that. Amazing location and super attentive staff

We stayed in the Park View Suite for a work/play trip. It was top 3 hotel experiences we have ever had. From guest relations manager Jack Dempsey walking us to our room and remembering our names when we passed in the lobby, to Edward at concierge who came to our room near midnight to help us figure out how to stream Game of Thrones to the TV. Everyone and everything was top notch. My only regret is that I left behind 2 journals in the room, and security wasn't able to to find them a few days later. (If you stayed in the room after us, did you see/take them??) Heartbroken about that because I've been writing in one of them for 8 years and was just about to finish it, but it's no one's fault but my own. Still, the hotel experience was incredible. Hope to return again soon.

The hotel itself is really nice. The staff is very friendly and helpful. It's very clean and quiet. My only complaint is that the room I shared with one other person was pretty small. However, we had friends staying in other rooms and they were bigger. I think it was just luck of the draw.

Wonderful hotel.. Beautiful rooms.. Staff great.. Security staff are just on a level like you've never encountered before. Attitude and tolerance is more of nightclub approach. Wasn't happy and made our stay whilst working there quite unbearable.

Amazing hotel although we waited 15 minutes for check in and 20 minutes to check out. We were there to attend a charity ball and it was amazing to say the least. Staff were helpful and my room was lovely. Breakfast was also great quality. The only thing that let it down was the wait ar reception.

We stayed here for a week in May for an event. Staff was wonderful, though the air conditioning in our room had a mind of its own.