I came in for some warranty work. I was told that ...

I came in for some warranty work. I was told that the vehicle would be checked and that I would be advised right away as to whether the warranty would cover the repair and if not the amount of parts and labor. I waited for one hour and 20 minutes and decided to check on my vehicle. I found my
vehicle on a lift. The work that needed to be done was for a power liftgate, which did not require anything other than for someone to open the liftgate and view the rod that was broken. When asked why my vehicle was taking so long to be diagnosed, I was told that I was receiving a multi point diagnostic check. I expressed that I was in a hurry and really needed the estimate of work done or answer and warranty coverage. A multi point inspection was definitely going to take too long and if advised prior to it having taken place I would have refused. I did not appreciate the lack of communication from the gentleman behind the desk David Hernandez. A customer should be valued and so should his or her time. Anytime a customer s vehicle is dropped off, A customer should be Advised on what will be done with the vehicle if it is something other than what was discussed. Unfortunately, the estimate was way too high and if I would ve known prior to the entire multi point inspection, I would have left immediately. I am saddened by the fact that the dealership is lacking in customer service and good communication skills. The future of the dealership is not looking too good.