Otis Martin

Review of Grossinger Autoplex

PLEASE READ FULL REVIEW......I made an online inqu...

PLEASE READ FULL REVIEW......I made an online inquiry and was teamed up with a salesman whom in the beginning seemed as if he wanted my business. I drove down twice 45min each way to test drive two different vehicles, the second time the salesman was busy on another deal and teamed me up with a different guy who thought his rugged approach would I guess force me into buying a vehicle what was out of my budget. After walking out the original salesman calls me the next day trying to figure out what happened and after explaining what happened I thought hey I'll give this another chance..MISTAKE!! Fast forward three weeks and now I've sent three different text messages to this guy asking twice for a virtual appt since before and after the fourth of July and not one has been answered!!! I do inquiries on Cars.com and the only person that faithfully responds is Pattie from their internet team..THANK YOU PATTIE. I've been told several times now that a manager will call me and that has yet to happen.t I won't say this for the whole dealership but the couple people who I have worked with are terrible at customer service. Proceed with caution!!!

After posting this review, I spoke with GM Rick and salesman Keith. I appreciate them hearing me out and the three of us coming to a common ground. At the end of the day we came to an agreement and was able to do business. Thank you both for being stand up gentleman and resolving the issue.