Gritman Medical Center Review

Excellent hospital, very caring and friendly. They were so kind with both of my parents at their end stage of life.

This review is for the radiology department at Gritman Medical Center. My husband and I arrived on time and were waiting to be called in for an ultrasound when two people from radiology came and told us they wanted us to go into a small room, not near the radiology department. I immediately assumed we were in trouble since I had previously cancelled an MRI and also a CT scan. I pictured them telling us that they just could not run a radiology department efficiently if we were going to keep cancelling our appointments. This instant fear that came over me no doubt stemmed from my school days and the many times I had to see the truant officer at Lake Stevens High School for being late to school :-). What a surprise to learn the real reason for the meeting was to tell us that the hospital's ultrasound machine was on the fritz. But, they didn't just tell us that and send us packing, they fell all over themselves to make up for the loss of our time by giving us a pass to the cafe and a free gas card for a local gas station and by apologizing sincerely. They were friendly and very kind, so much so that I told one of them that the next time I'm depressed I'm coming to the radiology department to start feeling good again. But, this is not the end of the story. Since the CT scan I had cancelled was for later that day, I asked them if we might go ahead with the MRI we had cancelled days earlier instead. While the CT scan time slot didn't work for the MRI, they were able to do the MRI anyway and also the ultrasound! They have another gizzmo for ultrasound they were about to bring in, and we ended up with two processes out of the way instead of one. It was a great day, thanks to the care we were shown by Scott, the manager, and the three technicians who performed the ultrasound and MRI. A little kindness goes a long way.

Had a nurse lie through her teeth about my EKG results while I was currently in the throes of a horrifying panic attack in order to get my blood drawn faster. I told her that I wanted to wait for the lorazepam to kick in before being stuck with a needle (which I have a fear of), and she made up something about "strange EKG readings" which I knew to be a lie since I had already seen the doctor and he said that everything looked fine. I also overheard the same nurse making disparaging remarks about me outside my room, apparently unaware that I had working ears. I wish I remembered her name so I could file a complaint specifically against her, but I suppose writing an online review that no one will ever read does the job.

I hope you lose your job. You should not be a nurse.

Stay away from this place at all costs! They sent me to collections while the insurance company was getting them to fix their bill. Basically they punished me because the insurance would not let them over charge. $6000+ bill for an ER visit for $12 of pain killers, no xrays or other diagnostic imaging. They are predators!

In this hospital doctors are so dum this Sunday I tuck my wife she have pain by her heart and they start test on her and her pain start getting worse within half hour still they didn't give her any pain medicine they said doctor will come and give her after 45 min doctor show up and check her and left still no medicine then her buddy start getting numb after one hour they give her medicine then they said there her lab test is ok her heart test ok she is fine nothing wrong with her after 3 hour they send us home even she still in lot pain and I ask when everything is ok then why she's feeling numb can't even walk they said is just because she's breathing to fast that's why her heartbeat is fast to then I take her Spokane same day they tuck her test and she have heart problems her White seals war high her potassium war to low and keep her there two day then I told doctor that's what happens in Moscow even he said my be he's not doctor if he is then he is stupid

Doctor Moedad and nurse Alissa are amazing and very informative. They were kind, patient, caring, and gentle. I would recommend this hospital to anyone.

Gritman is an excellent hospital. Every time I've received care here it has been top notch, compassionate care. The staff really believe in providing excellent service. We have a great community hospital.

I went to Gritman with an injury about 3 weeks ago, and they couldn't have been more professional or kind during my care. The receptionist/intake person, Dr. Brown, the radiology tech, nurses Cyndi and Beth were all great. I would definitely return there for care in the future should it become necessary. I can't speak to anyone else having a bad experience, but my time there was way more than okay. I appreciate all of them.

I was born here, and well almost 23 years later I'm still alive so 5 stars I guess. I have a lasting memory of friendly Dr. Groukie (no idea how to spell his name, I was an infant after all)

I recently had surgery here. The staff were very sweet, thoughtful, and kind. i suffer from sever PTSD and panic attacks, plus I've had really bad experiences in the past coming out of anesthesia. They made sure I felt safe and secure. I've never come out of surgery feeling safe and calm until now. I felt that they did everything they could to ensure that. I'm grateful.

My college daughter was taken by ambulance to this hospital and when it was time to pay her bill, they were very rude to her. She went in to pay, with CASH and they didn't even offer her a discount. The bill, after insurance was almost $2000.00 and she took her hard earned, college money in there to pay (again all cash) and never was offered a cash discount. When she asked them, they were very rude and just said, "No, this is the amount and no discounts". All of my experiences, with other hospitals, have been, you pay with cash, you get a bit of the bill taken off. I feel they took advantage of a college girl on her own for her first time.

Gritman almost killed me. Moved down to Moscow, they messed up on two tests and told me I had heart damage and it didn't look good for me. That left me in terror going to the hospital every time i had chest pain until another hospital found out it was gallbladder related. The doctor was vague, didn't explain the situation, seemed to be covering his ass more than anything. Along with that, they ordered some zofran but injected me with promethazine and ativan 1mg which almost killed me later on due to opiates in my system. Heart rate got extremely low, blood pressure lowest ive ever seen it. They are reckless and inept. If you go here, there's seriously a chance to leave in a body bag due to their Emergency Departments carelessness.

I just spent 9 days in the hospital here and I would like to thank each and everyone one of the staff members who worked with me while I was at this facility.from the doctors and nurses down to the hostest and cleaning staff. Everyone was so nice and friendly. I would highly recommend using this facility.

What a friendly place. Lisa at the front was over the top nice and friendly and gave directions to where I needed to go. Remember our names on the way out. I felt very welcome and in good hands.there follow up was fast as well. Thank you!!!

I was very disappointed with our visit. We went to the emergency room late in the evening for our son because our primary care office was closed. We waited patiently for 4 hours with our infant who was projectile vomiting, very weak and limp. By the time we got to the back to be seen they told us it was going to be another 2-3 hour wait before the doctor was able to come see us. We decided to go to quick care, since by that time, it was about to open. 10 years later I get a bill from Gritman and they are unwilling to do anything for the balance considering the situation and the fact that he was never seen. I have been to multiple hospitals and seen many different ways to resolve things and Gritman didn't even try. All they can say is we are open 24 hrs a day and everyone has to get paid.

I ve had all 4 of my children at Gritman and a couple surgeries! I absolutely love them. The staff is amazing and the treatment was great! Very clean and organized. I ve also been to other hospitals in the area and they just don t compare. I live out of town and will always choose Gritman first!

Saturday night visit while not many patients were there. Although I can t evaluate their medical capabilities, they said I wouldn t die and I didn t.
Everyone was extremely nice and friendly. They made sure I was lying comfortably and warm.

Waited well over 2 hours for my toddler son to be looked at when there was a group of staff just gabbing and making small talk around the nurses station, but they were supposedly slammed .... Took him to Pullman to be seen and was much friendlier and faster

As an RN/BSN. I would not send a grizzly bear there, they would torture and kill it. Voted worse ER AND ICU in the nation! Many great nurses and Doctors will not set foot on their property. Currently facing medical negligence and wrongful death suit. Go to Pullman Regional or better yet Kootenai Medical Center in Couer d'Alene if you want to live and not be medically mutilated for life. They thrive on Gross Negligence. Their ignoring of a major heart attack is the reason I am medically retired from Cardiac Ischemia. Heart cells die after a heart attack when postponing medical care for 17 hours! I would give negative star rating if that was an option. Any RN or Doctor who works there is extremely UNETHICAL. Stay away from this hospital if you do not want your life destroyed.

Not a good experience for my daughter, just my own experience.

If I could give them a negative 10, I would. I was in a car accident yesterday. I sat in the ER yesterday for 5 hours, the only thing they did for me was gave me a lidocaine patch, which I told them that it didnt help at all, and finally the dr prescribed me a prescription that I was allergic to, so I told him I couldn't take it due to allergies. He snags it out of my hand, says "Good God" and leaves. He comes back a couple minutes later and said that his machine wasn't working, so he handed me a hand written prescription. It wasnt enough time to get filled at Walmart, they say they need 20 minutes to fill safely, so all pharmacies qete closed for the night. Walgreens, RiteAid, Sidds (Owl)Pharmacy, and Walmart Pharmacies ALL said the same thing, they have never heard about it, and DON'T carry it. I called the ER back, and told them that, they argued with me and told me the dr who wrote it, wasn't there and I'd have to wait till Monday to talk to my PCP. Very bad bedside manners, I would not reccomend this hospital for my worst enemy!

The nurse are the best they work hard .the staff that is to help you with paper work do not know one thing

They weren't professional when they did my surgery in 2017. The billing department is also a joke to work with. I would save my money and go to another hospital if at all possible.

Couldn't have received better care! Went in thinking I was in labor. Haha... Yeah nope. Anyway Rachel and Brittany we're amazing and so honest and real!! Went to ER just to check some things and Beth was equally as amazing and real. They gave us special wedding cake! So much respect for them working their not-quite-caffeinated-enough butts off!! Thank you!!

Excellent work and caring staff. I owe these people a lot for their help. I have a major panic and anxiety disorder and they really helped calm me down and run the tests to make sure it was not something physical.

The nurses are breaching confidentiality laws and completely misdiagnosing people. I have had multiple AWFUL experiences here, from nurses lying to me to doctors with stinky nasty fingernails to almost dying to family friends having their private information leaked to everyone in the hospital. This is the worst hospital I have ever been to and everyone working here should be jailed.

Disappointing! It was unfortionate that some of ER staff and case manager assigned to the patient were very unpleasent to work with and later dishonest after we expressed our concerns to the administration. This will be the very last time we take a family member with a medical emergancy to this facility until some major changes are made.

I am writing this to all of the students at the u of i who have SHIP (student health insurance plan). If you did not give the university your info, you are on SHIP. If you use the emergency room at Gritman, expect to receive a $600 bill.

After giving birth and having over 3000 dollars in medical bills I was told I could pay monthly payments. Yet I receive a letter saying my remaining balance is due in full. Bad communication as far as their billing department. I also had a bad experience in the birthing center. I have worked in health care and would never ignore a patients requests. I asked for the experienced nurse to do a procedure since they were in the room, instead they want to train their new staff on you despite your numerous requests.

Nursing staff was great... Dr. was dismissive and did not take my medical concerns seriously. Would never go back if I knew he was the Dr I would see.

Don't go here. A symptom suppressive for profit hospital where they will do everything in their power to make sure you do as many expensive tests and nonsense so that your bill is in the thousands. I recommend either going 7 miles to pull man or just tough it out.

Lazy ER doctor wasn't even willing to look at why I was in sick and was told it was my fault I was sick and she wouldn't even run a single test

Went in to the E.R for stomach pain and after sitting around for 2 hours they finally got someone to see me. The doctor said let's take xrays. So we did. Then he said let's get you some meds. He gave me painkillers. Then after about 20 min they said I'm good to go after they managed to ring up thousands of dollars because of the xrays. Horrible hospital just suppressed my symptoms, milked me for all the money they could and sent me away without fixing any stomach issues just got me high. Disgrace

My husband was taken there from Elk River for a spontaneous lung collapse. When the put the pigtail chest tube in they missed puncturing his heart by millimeters. It was done too low on his left chest. He was there for a week without a single linen change on his bed and was handed a small tub of water with soap and a wash cloth and told to bathe himself. The pigtail chest tube was replaced by a larger tube in his side. A few days later the suction machine attached to the chest tube broke in the night. The nurses had no clue how to replace the machine. They got a new on and we're reading the instructions. They didn't clamp off his chest tube while doing the replacement which blew his chest up like a balloon and caused excruciating pain. They did not put gloves on and had all the hoses and stuff laying on the hospital floor. He was transferred to another hospital where he recieved exceptional care. Never will either one of us go to Gritman again. He had to ask for his pain meds. Sometimes waiting 45 minutes after calling for them. Worst hospital ever.

Wonderful nurses and doctors. Caring. Kind. Patient. Clean, modern facility. No complaints.

I was born here and I am a healthy 12 year old, so...thanks!

They took great care of my son in the emergency room. Knowledgeable, respectful, kind and quick staff.

My grandson was born at Gritman. His doctor and their staff were absolutely awesome...so much so that my sister-in-law, a nurse, came from Central Oregon to Moscow to see their facility. She was so impressed that she took and implemented their protocol at St. Charles.
They even have a program allowing parents to walk in (no appointment necessary) with their babies. This is such a great service. They are a 10 .

My wife had our 3rd child at Gritman. The Nursing staff is top notch. We couldn't have asked for a better experience.

We had both of our children here and have brought them to the ED a few times and Gritman is the best. The medical team is knowledgeable and extremely kind.

Went into this hospital this morning and was told to leave because the nurse believed I was manipulating them for a free bed when I had severe stomach problems. Even an ambulance paramedic called to see if I could go in and receieve help and they said no. I feel disrespected, discriminated against and have never heard of a hospital turning a person away because of how many time they were in the hospital. If I could rate the hospital a zero I would. Would never go back even if I could but I was told I can't go to that hospital. Wouldn't recommend going unless there is absolutely no other hospital.

Had to stay overnight. Excellent, very caring staff! Recommend highly.

Every time we end up here the service is always very, very friendly. Knowledgeable Nurses / Doctors. The Family Birthing center is also excellent.

I must say I have C O P D and I have been to alot of ER's. I want to tell you the nurses were VERY helpful and were definitely attentive. The DOC went beyond a NORMAL cold bedside manor I'm use to he did EVERYTHING in his power to make me comfortable and feeling somewhat better and mess i never ask for-for pain. I tell you this hospital gets my vote oh the dr name was dr.kloepfer. Wonderful person

This review is for SAME DAY SURGERY AND ADMISSIONS as these are the only two departments that I had experience with when recently having surgery at this facility.

I am a trans female and had my top surgery (Breast Augmentation) recently at Gritman in the same day surgery center. The staff, including Dawn, Brittney, Brandy, and all of them were SUPER nice to me and I could not have asked for a better experience. They respected my pronouns, gender identity, and the whole 9 yards. They were very attentive to my needs as well and making sure my pain level was okay, etc.

The admissions staff was nice as well and helped me to get checked in very swiftly and without issues. I really appreciated them. The admissions and lobby area has had a recent "face lift" and looks very home like, nice, and comfortable. Overall, the facility looked nice, clean, and comforting. The staff was awesome as well.

If you are considering this facility for your same day surgery needs, I highly recommend them as they were really awesome for me and with other patients as well. If your surgeon does surgery here, I recommend asking! I don't think you will be disappointed. :)

I was at the women's imaging center for my mammogram. The technician was very courteous and explained each step. I have had mammograms elsewhere and felt uncomfortable during the process, but not this time. My appointment was right on time and the paperwork was minimal.

I was given care for a broken foot here a few years ago and the experience was good. More impressive, I crashed my bike outside of the hospital and not one but five staff members rushed to me to make sure I was okay. I'd injured my ankle and they stayed until they were sure I could walk and I did not need medical attention. Good people!

Waited over an hour for simple blood draw for my wife while we watched other patients come and go. Finally talked to receptionist who resubmitted the order. Was told that

Walked into emergency room with a stiff neck in pain. Just some blood tests. Got a bill for over $6,000!!!! These people are predatory billers. It was 2 years before I could pay my bill but I PAID IN FULL yet they won't take it off my credit report because I did not pay fast enough. I called billing, they were as sympathetic as a bag of rocks! Want to know what is wrong with medical care? Take a look at the dirt bags over at Gritman!!!!

If you re going to talk wrongfully of your patients at least wait until they re gone or do it quietly so they can t hear you loud and clear...

Can't believe this place is really a hospital, they just try to suck as much money as they can from you. I was given test after test after test for no reason, confirmed with another hospital in Lewiston after that the first test I was given had sufficient results and no reason to do 3 more. What can you really expect from such a small town I guess, but stay away at all costs, go to a real hospital in a larger city.

My husband had to go to the hospital to get his back checked out and the nurses and the doctor was supper nice along with the receptionist. They got him into a room right away. Very nice hospital

My own personal experience has been this is the best ER in the area.