Adrienne Vincent

Review of Gritman Medical Center

This review is for the radiology department at Gri...

This review is for the radiology department at Gritman Medical Center. My husband and I arrived on time and were waiting to be called in for an ultrasound when two people from radiology came and told us they wanted us to go into a small room, not near the radiology department. I immediately assumed we were in trouble since I had previously cancelled an MRI and also a CT scan. I pictured them telling us that they just could not run a radiology department efficiently if we were going to keep cancelling our appointments. This instant fear that came over me no doubt stemmed from my school days and the many times I had to see the truant officer at Lake Stevens High School for being late to school :-). What a surprise to learn the real reason for the meeting was to tell us that the hospital's ultrasound machine was on the fritz. But, they didn't just tell us that and send us packing, they fell all over themselves to make up for the loss of our time by giving us a pass to the cafe and a free gas card for a local gas station and by apologizing sincerely. They were friendly and very kind, so much so that I told one of them that the next time I'm depressed I'm coming to the radiology department to start feeling good again. But, this is not the end of the story. Since the CT scan I had cancelled was for later that day, I asked them if we might go ahead with the MRI we had cancelled days earlier instead. While the CT scan time slot didn't work for the MRI, they were able to do the MRI anyway and also the ultrasound! They have another gizzmo for ultrasound they were about to bring in, and we ended up with two processes out of the way instead of one. It was a great day, thanks to the care we were shown by Scott, the manager, and the three technicians who performed the ultrasound and MRI. A little kindness goes a long way.