Greetz Review

Ordered a flower via Greetz. The site is very user-friendly and the navigation is easy. The ordered item was well and neatly packaged and was received at the agreed time. In short: a successful mother's day!

Bad and so disappointing! Ordered a bunch of flowers for a birthday aunt with a nice card that says 'make it a nice day'! Only it turns out to be difficult for Firma Greetz to comply with their conditions. Delivery has been delayed a day, it now says, are the flowers also old? Never again an order from Greetz for me, you scammers.

never had problems with orders that are not delivered etc.
Large selection of cards, nice gifts that you can also send. Recently received flowers through Greetz; they have done well for over a week.
Of course not immediately cheap but very easy!

Every now and then I order something through Greetz, always great but the last time the service was really super. Something had gone wrong so the package was not sent and I had opted for 24-hour delivery (because late, forgotten, etc.). So they would cancel and refund it at my request. A day later it came, so contacted customer service that the package was there and that the money did not have to be refunded. But it had already been set in motion and I didn't have to book it back. Really great, did not need to, shipping costs had been great but this was so sweet. Thank you Greetz, until the next order!

Great products and fast delivery, but also clear when your product arrives!

Was very disappointing. Text on cake so small is hardly legible. For 25 euros I expect something more. The ticket was also not included. Customer service informed, you will receive a discount code for another ticket. I have nothing on the surprise is already gone. For me 1st and last time, too bad. Positive: perfect on time and time delivery very accurately to follow on 15 minutes play.

great alternative if you do not have time to post a card or letter yourself. I also used the flower service once and it was received with great enthusiasm.

What is that a hassle to make a card with you really do not do. If you want to go back on something busy or ff everything is gone I'm done with it system never buy a card again bahhhhh

Fast delivery, easy to reach via customer service and bet prices. Nice sometimes a little discount. Very satisfied

Greetz presents himself as a gift store, nice for a birthday ... However, if you can not ensure that the gift is delivered on time, you have no right to exist.

Very satisfied with the information and quality of the products.

In a word great, also how you are kept informed, and if something goes wrong, very good service .... continue in a word toppie zo, also with offers ...

I wanted to cancel an order. I am ready at 8:30 am so that I could call first. Well, calling is not possible. So chat. I wait in the queue for 45min. Finally I can ask my question. Cancellation is no longer possible. Everything already packed (but will only be delivered tomorrow, while I needed deer today !!). Unfortunately. No thinking out of the box. Had other expectations. Never again.

Good and very correct delivery.
Very satisfied.

Flowers and card neatly on time makes very beautiful roses a must

Package was not delivered on the predetermined date. Customer service not at all solution oriented nor customer friendly. Gift was for a birthday including fresh flowers ... now the package can only be delivered after the birthday. Flowers will have seriously compromised on quality!

Last time I order something here. Definitely not recommended with family and friends. Service 0/10.

Ordered a balloon with a ticket for someone's birthday because I could not be at the birthday due to corona. I just wait, but 5 in the afternoon still nothing. In the chat with Greetz they said that they had sent it but that the shipping company had not received it .. So ordered before 22:00 tomorrow at home is not correct. Fortunately I got my money back, but this is a pity of course.

Vrijdag 20 november 2020 een cadeau besteld voor een klasgenootje van me zoontje omdat die in het ziekenhuis ligt (50 euro).
Zaterdag zal deze bezorgd worden!
Een fout in het adres word er gezegt door packs.
Echter is er geen fout in het adres.
Er word mij al vanaf zaterdag beloofd dat de bezorger contact met mij zou opnemen om het als nog te bezorgen.
Nu dinsdag nog steeds niks vernomen maar denk wel dat als het nog wel komt dat de ballon al wel leeg is!
Wat een service zeg pfffff

Bunch of tulips ordered for Mother's Day, half already finished flowering, very unfortunate for 30.00
Ridiculous.

Can't make Christmas cards or my brand new laptop gets stuck enormously because of your much too large program. With other competitors (also big names) this never happens! I search further.

Cake ordered, according to the site you can choose delivery on Sunday. You also have to pay extra for that. You will then receive a message on Saturday that your cake cannot be delivered on Sunday but on Monday. So a day late. Get a lot of excuses for the inconvenience, but only the choice between money back and no cake or pay and the cake too late. Bad

Terrible Service!
Order not delivered, not at home, but concerns an institution that is always open !!
Then you want to reach greetz, is not possible via chat, telephone HOW THEN? Bad customer service, you should be reachable by phone

My greeting cards always arrived on time and I received nice responses!

Extensive and good range of greeting cards and gifts to make someone happy.

Mother's Day gifts ordered, not delivered. If I had not contacted myself, I would never have heard anything again. Received a discount code and re-ordered items. 1 order delivered, others not. Canceled by the sorting center (did arrive at the door but left after finding out he didn't have it with him). Again
order canceled and again nothing heard, but have to go back. Now 10 days further and nothing has been received yet. And this unfortunately happens to me very often with you. Sin!

Do not do business with Greetz as long as they have the order delivered by the current delivery service. Order was not delivered while my daughter was at home, no ticket in the bus as promised. Many phone calls have to make. Also with my birthday daughter. The order was delivered the next day, but the surprise effect had disappeared.

First a review on the site of Greetz placed that will not be posted, yes I can also get 8.4 stars.

Bouquet ordered 31.94 euro paid the bouquet was not worth 6 euros. If I send this by email I get a 15 euro voucher and I can spend it on the site at Greetz only then do I have to pay or do they earn me back.

Greetz do something with these complaints on Google instead of the 8.4 stars on your own site

I ordered chocolate with a photo for Mother's Day. Good service; immediately received a confirmation email and when the package was received I received an SMS and an E-mail at what time the package would arrive. The package was neatly on time on Mother's Day! Super satisfied! :)

Up to now only positive experience with sending cards.

Nice, I thought. Surprise my girlfriend with a large bunch of flowers. Delivery through their delivery service is a complete failure. Call 10 times and they are still unable to deliver a package. 33 euros away. It seems to me that I still order something here. Thank you for nothing.

Choose a delivery date is there, and if you choose it does not even arrive on the day itself.

And then ask for your money back they give discount code and weak excuse with: sorry it will be delivered tomorrow.

Is it not my girlfriend's birthday tomorrow? Otherwise I would have clicked on another delivery date bye

I've been sending tickets through Greetz for a few years now. You can easily add your own text to the card. You can also send cards abroad, the estimate of delivery is often wrong, but once you know that you just have to send the card earlier. Gifts are also nice, according to my sister the chocolate cake mix was super tasty.

The last gift orders are not going well. Monday I ordered another gift, which can be delivered the next day. I get an email that it will be delivered on the agreed date, but after the notification that the package has been registered, nothing at all happens. Today (one day later) I can see via Track and Trace that the package is on its way. A day late can be no problem for many orders, but gifts must be on time. It is not the first time that Greetz gifts are not delivered on time ...

I also think that a delivery time between 8 and 20 hours is out of date. That can be a lot more specific, right? I was going to do something about your delivery, so!

Well in advance my flower and ticket ordered, but on the day that it needs to be delivered, there is some "error" that my order a day later. Top Greetz, fun a wedding day where the flowers come later. I did get a discount code and offered to offer other flowers, but not as nice as I ordered.

If you want to buy a present for someone, I wouldn't do it through Greetz.

Every now and then I order a ticket from Greetz and this is going fine.
This morning, however, I ordered an expensive gift for my niece early in the morning, which I wanted to have delivered tonight for extra shipping costs.
Only hours later in the afternoon did I receive an e-mail stating that the product is unfortunately not available and whether I wanted to contact me to choose another gift.
After trying to chat 3 times and waiting half an hour later, another call where I had been on hold for a while, someone just finally talked by chat. Unfortunately it was too late to deliver today! Solution? A sorry and another gift and delivery time and a sad niece. When I indicated that this is not a solution, a ten-dollar promise was made to refund it. More could not be done.
When I just looked at the new order mail I saw that this order was cheaper than my original order due to the lack of my already paid personal gift paper plus the now cheaper shipping costs and submitted stampz points that I therefore lost all. Little remains of that allowance.
And that for an order of over 53 euros!
So last time Greetz for us, and so to read I am not the only one.
Bad for such a large and long-standing company!

I know that not everything can always be perfect, but unfortunately the customer service is very far away. My first order was immediately my last.

unreachable, by phone, mail and chat. just no response. Then send the order canceled within half an hour ......

What a shame that customer service is really bad, has been on hold for 45 minutes. Both by telephone and chat.

After it did not go well with the delivery of a bouquet of flowers, contacted Greetz customer service. The customer service has taken our complaint seriously, and it resolved fine with us. A happy customer.

Ordered products are the same as the images on the website and last a long time

Called because my order had not arrived, sent again by registered mail without costs!

Got a birthday balloon in April and was in the air until August, so that was very long and always surprisingly nice to get something like that

We also received everything we expected. Fast and complete. Greetz ... we'll be back.

Positive: super customer service that will help you immediately if necessary.
VERY Negative: According to the website, 98% of orders arrive on time. I have now ordered 5 cards, and none were delivered on time .... this equates to 0% on time ....
I hope Greetz really does something about this! I like the idea of the store, but if something doesn't arrive on time, it has the opposite effect. I don't want my birthday card to arrive until 5 days later ...

Ordered a ticket last Tuesday. Not received today. Greetz cannot be reached due to corona. The chat cannot be taken seriously, because it is an automated computer. Service 1 star

Biggest prutsers ever and scammers. Do not order here!

Just received an extremely poor bunch of 5 wilted flowers in an environmentally unfriendly package worth 35 euros !!!
Never send flowers via Greetz, but call the local florist!

Dear,

Normally I do not provide negative feedback unless it is really necessary. And this time definitely it is!
I have to say that quality of the fruits was really bad (normally the ones you do not buy at the supermarket), and presentation of the box was very poorly prepared. I felt very embarrassed for the feedback received from the receiver. As expected I do not think I will make use of this service never again.
Hope you can improve the quality of your service for the satisfaction of your Customers who at the end of the day are the ones deserving it!

With kind regards,

E. B.

I had made an invitation with a photo, but I was half on it
and the text on the front was wrong, own fault, not looked well
Chatted with Sharon's customer service, and she has the problem
solved for me free of charge. great class!

Get an offer for a free Tickets today.
Turns out the discount card has expired.
Same day ?

I ordered flowers for Mother's Day which she would get on Mother's Day on Sunday. I also paid extra shipping costs for that. Almost 9 euros. But then I received an email that the flowers will be delivered on May 11th. Well that's nice. I also pay extra because it would be delivered on Mother's Day. And that did not happen. I don't think that's a good thing.

Poor service, twice ordered something and always sold out while I did get a shipping receipt

There's nothing wrong with greetz itself, great collection of items to choose from. Just because they ship with Packs I don't want anything to do with it anymore. Ordered twice already and it arrived only days later than appointment. Last time it was silly that it was special for a 50 year anniversary. Nice that it will only arrive two days later!

The site is very easy to use and delivery is always punctual as indicated.

Fortunately, the order was delivered on time by Post NL

Ordered for the first time. Very good service, I wanted to have the balloon delivered to a different address and three ladies of the customer service arranged that well for me.
Absolutely great

Great website with beautiful and fun cards and gifts.
Delivery is always on time.
Continue like this

Very happy with the balloon that I have delivered. March 30 delivered and today it is still floating (just), over 1 month later! 10-day floating guarantee far surpassed, great!

In contrast to the negative reactions, I am very pleased with Greetz! The site is very user-friendly and well designed. Received the card with balloon right on time today! I've never had a problem using Greetz for years! Am very pleased with it !

Greetz ensures that tickets arrive on time, which is very nice if you are late, but if you order before 10 p.m.

Greetz's package is apparently without a trace, contacting us is only possible by sending a message and waiting for an answer.
Better buy yourself a bunch of flowers or other gift because this "service" is worthless !!

Flowers delivered too late, but quickly shifted to the courier. Received a voucher of 10 to spend even more at Greetz. Partial repayment would be customer-oriented, but unfortunately.

Zero service. Missed the delivery. Delivered dead flowers 5 days late. Will not acknowledge my complaint. I am being completely ignored when all I am asking is for Greetz to read and acknowledge receipt of my complaint. Should be zero stars but you have to give them at least one to open the post option.

I am a donkey!!! But now I hit my head against the same stone for the third time. This time I ordered my father's birthday card .... You guessed it ..... Nothing!

UPDATE: On 8/31/2020 I received an email that a new mug has been sent. Mug received in good condition on 1/9/2020. Eventually resolved, but speed and customer focus are still clear areas for improvement.

Placed an order on 20/8/2020 for a photo mug, needed for a birthday. On 21/08/2020 this mug was delivered by the postman, broken in shards. Not surprising, it was just loose in a much too large box, which was open at the bottom. How clumsy can you pack something! You wrap these types of fragile items in bubble wrap or pour them off with flakes, so that they are stuck in the box. A clear example of wanting to do more than your core business, but not mastering this service.

The same afternoon we took pictures of the shipping box and broken mug as proof. Email sent to customer service asking if they could fix this issue for the 25/08/2020 anniversary. Received confirmation that my mail was received. We now live on 31/08/2020, we are 10 days further and no response from Greetz. In the meantime also filed a complaint, also no response.

Sorry, but Greetz has been dismissed from me. Never again will I order anything from this company. How customer-unfriendly and downright rude you can be by simply not letting you know anymore. Dredging service does not even deserve 1 star. In addition, they do not fulfill their obligation, because the product was not delivered correctly. I consciously share this experience on the internet. They can still send a digital ticket, but don't order any other products. Save yourself a disappointment. For Greetz, "shoemaker limit you to your own reading".

Beautiful design well cared for and delivered on time!
Thanks Greetz

Sunday placed an order for a gift for Mother's Day. For safety's sake, I looked at the delivery date in the e-mail and saw that it was on 13-05-2019 instead of 12-05-2019. I contacted Customer Service immediately and they have been able to change my order to 12-05-2019. Thanks!

A downside is the customer service queues, this takes quite a long time.

A birthday card ordered 3 days in advance. Delivery Saturday. It has not yet arrived 5 days later. I don't know if it's the post or greetz, therefore given 2 stars. For me it was the 1st but also the last time I ordered.

Card sent from abroad to the Netherlands. Made on Sunday and delivered on Tuesday as promised. Fine.

Terrible service! I made two orders and made a small mistake in one of them ..I called to rectify and amend it, they amended my order and the lady I spoke to amended the wrong one (My Christmas Cards) !
I received an email saying the the order was on its way and was going to be delivered that day but with the wrong address (my client address)
When I tried to amend this again it was sent to the same address! What a waste of time and effort! I was suggesting this service to all my clients (I am a photographer and I also make Christmas Pictures)
But of course I won't do this again specially because I didn't receive any apologies either!
I was expecting this would be offered by quick delivery courier ...and as company I would deliver this even if it was more expensive of the order itself!
At the end I end up cancelling this altogether.

Now this year we don't have Christmas Cards, after I paid a Photographer and a Make up Artist!!! And all because of this bunch of incompetent people!
Never AGAIN!

I found my first experience with Greetz absolutely exciting and successful.
The process of filling in a card myself with your own photos is already very cool and also a top quality end result that I made a loved one very happy with. It did arrive a day later than promised, but I think that is more about Post.nl and the local delivery than Greetz. Thank you Greetz team. On to the next map! Fancy.

Wrong product delivered. No response to mail or chat.

Nice gifts and beautiful cards and more importantly delivered on time!

Mother was 70 years old and wanted to surprise her. Large card and flowers ordered 2 days in advance. The card and flowers were not delivered on the day but a day late and the flowers were of poor quality. Only 45 EUR paid for the flowers. Most flowers had already fallen out. Direct mail sent to customer service. A week and a half later still heard nothing. Scandalous business!

Nice to order a package for your mother on mother's day pay extra to have it delivered on mother's day, it will only be delivered a day later. There is no action to search for a solution, only a discount code of 10 euros is sprinkled. As if I will ever order again.

Had ordered something because we were married for 1 year. Well Friday it would not come within reason; courier could not find the address what is this for an unprofessional answer. I have been ordering online for years and always arrive on time but now no. Well then it would be delivered on Saturday but no the same story again while I had given my number courier would call me if he was in the area but no. Whole surprise ruined. Thank you very much greetz I will advise you not to work with anyone amateurs!

Have already ordered several tickets and have them delivered. So far all look good and are delivered on time.

Bought cake for my daughter's birthday but the cake arrived completely broken. My daughter is sad about this and I may have to buy a new cake because it is falling apart. Very disappointing and could easily be solved by a making a stronger cake or b arranging a better box that was not much bigger than the cake (I had bought a small round cake; the drip cake came in a box almost twice the size which means he moved a lot during transport.)

Order NO flowers at this company. Got 8 Violiers IPV 10 which was on the website. Furthermore, very scanty and OVERPRICED for what I paid. Also the flowers were not fully released and quickly.

Why two stars because of the complaints. 5 euros off the price and 10 euros off and the fast delivery.

Next time I go to the local florist. Unfortunately. Says something the many bad reviews .........

A while ago I got a bad balloon from them which was already delivered empty. I also ordered again for 40 euros but my order could not be found. It was a great pity to have had a good experience with you before.

I think it is ideal that I can send cards and even gifts at all times and from home without difficulty

Well-intended reminder to remind who I sent a Greetz card at this time last year. Less pleasant that it is a ticket intended for people who have since died.
Well meant again, but actually a sham, strength cards are generally not meant to be reminded of a memorable event. Unfortunately...........

I use Greetz often. It's handy to use and the quality and service are awesome. I can not imagine not having Greetz in my life!

I'm in Kingdom of Bahrain when I tried this company to sent online international gifts delivery to Belgium.. I would say Thank you GREETZ for the excellent service(arrived on time) and gifts (orchids plat with greeting card). The receiver liked them much and with a BIG smile when received...Highly recommended..Thank you

Super nice cards and other things for sale. Greetz sent on the day indicates that you have it. Really reliable and highly recommended!

Reliable, quality and a wide range.
It is great that the range of personalized cards is also being expanded. Favorite website if I want to send a real card.

Ordered flower to be send to my girlfriend. She was home all day but somehow I got a message that she wasn't Home and the flowers weren't delivered.
Wouldn't recommend using this service.

Had a nice personalized card put together for Father's Day and paid 7.50 delivery costs, which is quite a lot but understandable for a Sunday delivery. Then, in the track and trace I received, I was informed that my father was not at home and that none of the neighbors in the entire apartment block where he lives could accept the package. There would have been a note with further information in his mailbox. I called my father and explained what was going on, so far the surprise so. There appears to be no note at all in his mailbox. After this I decided to contact greetz customer service and the only thing they could offer was a delivery the next day .. canceling was no longer possible so the Father's Day surprise will come sometime next week as my father works normally during the week. The only thing I was told was that the delivery person would have forgotten the note ... I have experienced this sort of thing before with greetz and advise against using their service.

Super awkward website, toolbars at the top always keep expanding when selecting a map, so keep it out. "Type your text here" will remain while typing the text in the card, the website will continue to load when removing a product from your shopping cart, all in all very user-unfriendly.

Great card ordered that could be delivered the same day, my aunt happy I also happy, thanks for quick service greetz

Had a bad experience with Greetz. They are unreachable by phone and you are also on hold for an hour and a half to talk to customer service about the chat. When you finally get them they are very helpful but that just takes all day.