Greetz Review

Very bad service, do not order here if you want something delivered on time

Nice site where you can edit your card yourself if you wish, giving it a personal touch

Order made would be delivered the following day. Then get notified that the person was not at home. Person was at home all day. Note on the bus we missed you. Contacted Greetz. The solution was to cancel the order. But then the order is not delivered. Do they call that a solution? Really just do not order there. I never do that again.

Balloon ordered by someone and at home on the day of delivery I was home all day. Unfortunately only a letter was found in the letterbox. Contacted for a new delivery appointment, never received a response. The sender had contact with greetz and planned a new delivery date, it would be delivered between 8 and 5. Stayed all day before home, unfortunately no balloon or note in the mailbox. I had contact with greetz about this and they cannot report the cause and give no compensation to the recipient for this.

I have been ordering everything through online websites for years. I am not at all satisfied with my purchase from Greetz. I dare to say that this is the last time that I buy something there. I ordered a bouquet of flowers for my mother's birthday. She did not receive this on her birthday. This can be quite possible since she went to breakfast in the morning. But then they claim they have tried twice to deliver this (a few days later) and she would not be home. My mother is a housewife who barely comes out. That is simply not possible. I had a conversation about this with a telephone operator and she literally attacked me. It would be my mother's fault because she hasn't been home. I then asked to get my money. On top of that boisterous behavior of the telephone operator (she did not want to give her name) I was able to whistle at my shipping costs. Greetz.nl, never again!

My order always arrives on time at the addressee, bouquets always look very good and the cards that you can design yourself too!
Personally I am very happy that I can use greetz to surprise someone every now and then.
I am satisfied

The same story for the 4th time in a short time. Not delivered or delivered late! You disappoint people too often. What is the point in ordering via greetz if it is not delivered or 3/4 days later. Then the surprise is already there from thank you greetz!

First package lost, second package too. They may depend on Packs, but are partly responsible! I always had to contact myself to hear if they could place a new order. I can only give everyone one message, never order at Greetz!

ordered a card that should have surprised my daughter for graduation. I ordered the card on time but did not arrive today. what a huge damper !! I will never use Greetz again!

What a very bad company where customer friendliness does not exist. Received dead plant for my birthday, completely worn out. They are not available by phone and per chat, I have been in a queue for 2 hours (on your birthday), of which I am 2nd once and then suddenly 8th again. No, you will NOT get there. I don't recommend anyone to order anything here, what a mess.

Thursday evening ordered a hug, cost 21 euros ... well it's about the gesture. Saturday I received mail that the package was delivered, unfortunately there was nothing and no note in the bus. Sunday waiting 20 minutes in the chat then the delivery coordinates received, but unfortunately this concerns an empty building. Monday evening 75 wasted minutes waiting in a chat .....
Just called to greetz and after 23 minutes they send the money back and say sorry ....... the best lady disappointed, herself wasting a blood pressure of 200 and 2 hours. What a dramatic company, really a waste of money and the gesture. Greetz destroys more than you love!

Placed an order for a girlfriend who gave birth to her first child. Made a nice card with text, a teddy bear and a gift box ordered from Greetz for a small 21 euro.

On the day of delivery I receive an email that the package broke during shipment. How? Did the delivery person sit on it ?! As apologies a discount voucher of 5 euros that I have no ass.

Worthless company, I arrange things myself and order nothing from this company from now on.

For my grandmother's birthday I ordered a large balloon with my own photos. Was a success because everyone thought the idea was great. Everything went well from order to delivery. Thank you Greetz!

Balloon is good and neatly delivered just a pity that you have to stay home all day because a large time from 8:00 am to 8:00 pm is indicated.

My 13 year old daughter ordered a Mother's Day bouquet from her own money for her mother and paid almost 30. the bouquet was very small and already withered. My daughter had become very sad. The price / quality is outrageous and is a form of scam for us.

Card for son's birthday did not arrive in time, although a message came that "it would be delivered today"
Earlier this year also card that came late .. Next time just post .nl again.

After a very difficult year, my sister wanted to surprise me with a special cake for my birthday. A cake has been delivered ... but at the wrong address and also the wrong cake ... I have never seen the cake WORTHLESS !! Instead of having to repair everything properly, my sister has to "prove" that the wrong oo was delivered to the wrong address ... how should she do that ???? Greetz really worthless !!!

Very bad experience I will never order anything from them again.
I had ordered well in advance and will arrive at my girlfriend's address on the birthday and I heard nothing and I had already tried to contact I hear a week later it is missing ??????
Never again that I can order and get lost from you but let me know ???? Then I have another chance to get something else. Now it just seems like I've forgotten it by you.
And also a super expensive.

Package 1 was left hanging> money recovered.
Was not to be re-ordered so package re-created and sent.
Meanwhile 1.5 week further and the delivery person indicates that it has been delivered but also this package 2 is nowhere to be seen.
Have it now been that hassle every time to have a gift delivered.
Very unfortunate because they have very nice things, but where it stays ?!

Got a fruit basket, which was lovely from my company but the the price of the basket in relation to the content is a bit ridiculous. I had to change my adress and the basket was delayed as well so i had to contact the customer service again (quite annoying process). Would not recommend it !

Have ordered number of birthday cards and you will be kept well informed of your card being sent.
Easy to make your own design and good explanation about everything.
I say a big 10 for you all ...

Poorly accessible and also poor customer service, too short

The free card never works, even the second free does not.
Today again the bobbin was entitled to both, just paid full pounds.
Incorrect.

Worthless service, customer is only one thing. Products are also much too expensive, and then if you are not paying attention, there is also advertising in the card, you are not waiting for that as a customer. Is therefore busy with self writing off. Luckily enough other providers.

1st order did not arrive but was delivered again very quickly, great job Greetz! Also nice quality cards

I live in Nieuw Zeeand and use Greetz for my tickets in and outside the Netherlands. The cards are individual and always on time. It is cheaper and they are on time. A very good sevice.

Very pleased with Greetz. I regularly place an order until yesterday without any problems.
Yesterday it went wrong for the first time, the deliveryman got the message "shipment is definitively missing". Contacted Greetz for this. Got the choice: resend or return money.
Opted for resending, the package was delivered the same day.
I even received a 5 voucher for the next order, which is valid for 12 months.
Top arranged !!

Do yourself and the person you want to send a gift / card a favor, and never really order anything here.
We have given it 3 x a chance, but really all time it goes wrong and order is late or not delivered.

And customer service?
It is that you have to give a 1 star, but they are certainly not worth it.

Card I sent to a friend was supposed to arrive there on May 23, but has still not arrived (June 9). Customer service simply shifts this problem to Post NL and does not cooperate with a solution, but just leave it at that. Money gone and no card. I DO NOT RECOMMEND greetz to anyone!

Absolutely great !
Many nice options and delivered nicely on the agreed day / time !!
I'm super happy.

Fast delivery of beautiful products at a good price / quality ratio

What is the customer service jerk say! Valentine does not arrive and "customer service" is unreachable. Respond via FB days later. As a compensation I am offered 2.50 with my next order while my order has cost more than 5 euros and a huge disappointment.
A complaint is an opportunity to do better, but they don't understand that at Greetz. Nice platform but they still have a lot to learn in the field of service. I was a fan but because of this bumbling and bad service I will think again whether I will still use Greetz.
For the readers within Greetz; Go is talk to the RobinHQ company about customer service and how it is possible .... Take an example of Coolblue, De Bijenkorf, Nespresso.

delivery (birthday gift) arrived much late .. after reporting complaint gave customer service a short response with a discount code for a next order. You do not think I'm going to order anything here, right? I advise you never to order here, very bad service !!

Too bad I wanted to send a card with an age specified. It was not possible to enter the correct age in the example. contact sought via chat but there I was instructed to send the card to Greetz. I didn't succeed either. Unfortunately I did not receive instructions to mention a new year so I am forced to buy a ticket in the city. then discovered that this is also much cheaper!

Super satisfied good survice and fast delivery, and the balloon was packed very well. Ordering is super easy.

Worthless, you order something a week in advance and they cannot deliver it on time. Never here again!

Valentine made for my love.
The card is even better in real life than online.
Neatly delivered on the right day.
Everything looked neat.

If delivery agreements are not made after expensive shipping costs are paid, they will be delivered homaar.

Special card ordered for the 1st birthday of our granddaughter that is a special day, but in retrospect I had better take a card because he was delivered 1 day late. Greetz puts the blame at post nl. That will also be okay but then I'll arrange it myself next time. Balloons of an aunt were delivered at 8 o'clock in the evening when she was already lying in bed.

Normally not a bad experience but what has happened now is simply not possible! Made an order more than 3 weeks in advance (to avoid problems due to crowds. Delivery date indicated no problem. Now on the day of delivery, the person in question gets nothing! I tried to email and chat online which would always be available (not so) I get a message today that the package has been delivered, not so Do not order here again and I strongly advise against it Better in the old fashioned way.

You want to surprise someone. you have a flower delivered with the remark if it is possible in the evening times (when you order it says between 8:00 and 20:00 delivery) does not seem very strange to me since half of humanity works during the day. next day you will receive an email that it will be delivered between 10 and 12 a.m. that is nice and handy knowing that no one would be home.

are you going to call with some questions. good to know that the extra description you can give according to customer service is not looked at. Then they act as if they no longer hear you and hang up the phone with the "I noted your number I'll call you back" unfortunately you will not be called back.

then you get mail that your flowers are delivered but no one was home and neither were the neighbors. then you call again to be on hold for 30 minutes and I think I'll just try the help desk via the site. It is also very "good" in solving problems. if you want to end your order you get 1/3 of your money back and blame the consumer for poor communication from greetz with their delivery person.

you will receive a receipt in the bus for when you want the order rescheduled
to deliver. you choose your day and date (2 days later). and then suddenly it happens that you are home the day the delivery person is on the doorstep with your flowers.

a bit of a shame, a waste of paying a lot of money for flowers and a lot of money for delivery.

Have multiple cards and gifts delivered. I have the experience that they arrive on time and also look nice. I am satisfied and will definitely order something from Greetz again.

Fun though if you receive a pretty deflated balloon for your granddaughter. Through the chat I am told that this is a recurring problem so that they can send a new one but that it is probably empty again. I can choose from a voucher or reimbursement.
WHY YOU BID OVER YET TO THIS AND THAT FOR THIS PRICE!
I do not need a voucher because I'm NEVER NEVER buy anything here!

It all looks nice on the website, but if it doesn't come down to the one you ordered for then I think it's just a bad company. Flowers for a birthday and then postpone delivery. The fun is then done ....
Oh yes and this certainly applies to PACKS you work with. Find a company you can rely on !!!

Valentine bouquet ordered with card. Bouquet never arrived, and even worse suddenly at 9:45 pm it was delivered. Both message through the Greetz and the courier. Bouquet is not here, so track trace does not seem reliable to me.

UPDATE: Greetz has given the amount as a voucher code. An acceptable solution for me. But still a great pity that the surprise is finished and that nothing has been delivered. Next time again visit the local florist.

Have had something delivered through Greetz many times. Once had a problem and that was neatly solved.

Scandalous package with 3 class fruit, moreover, is forgotten to mention the donor. Bad very bad !!!!!

After trying 4 to make a card now really finished with it I'll go to the competitor order.

attempt 1 site throws me out everything needs to renew
attempt 2 site throws me out everything has to be over again
attempt 3 I am finally ready and there is a decoration for the text and I can not edit the card again
attempt 4 again those decorations that remain in front of the text. every step of the way takes minutes to wait, every text. everything.

Card not supplied, turned out to be no longer available. Was not indicated on the site. Received a message that I had to send a new card with a discount code, but the discount code did not cover the cost of the new card.

Nice cards. Is kept well informed. That they have been sent.

I don't think it's worth it and I don't recommend it to anyone.
Product comes 2 days late.
Customer service is no longer responding. Not after one email. They are therefore informed.
-Price quality far below par.
All in all, all they have to do is facilitate a nice present. If I then also pay almost 40 euros for it and it comes too late and it doesn't look good then I am disappointed.

Top!! Everything that I ordered is completely fine but there was a wrong one recently, but that was probably due to the deliverers

Always as agreed. Tickets are not expensive and often delivered the next day.

If you have a similar negative experience with greetz, please like this message to send a signal. In 24 hours, the complaints about your customer service are only getting bigger, as is my surprise at your ridiculous behavior called customer service. Do not come up with an inappropriate solution and then pretend a few hours later that it has not taken place and then suddenly shift that order back for days and then say that it cannot be delivered. The price quality ratio is hard to find here! Nice to hear if you place an order worth 60 euros and you can whistle for your money, your order or a neat response at all. Flut organization that should be ashamed.

We have received an apple pie. This was frozen, while the box and site state that the cakes are fresh. The water ran out of the cake when pricking with a fork, not tasty. After a comment about this at customer service we received a new cake. Unfortunately exactly the same. Very wet cake after thawing, not tasty, dry crust. You would expect that after a complaint you will receive the best cake. Unfortunately. Very bad this. No more Greetz pies for me.

Made a nice card, it had to be sent 90 times to various addresses. With some effort file uploaded, promotional code stamp filled in for free shipping. Subsequently, I was unable to pay, the employee could not find a fault and advised to have the cards sent to home address.
Done this. Cards were delivered 2 days late, and the envelopes were not stamped! This promotion only applied to direct shipping. The employee had forgotten to mention this. Greetz thinks that the fault really lies with me, was my responsibility! ..... But I still find it very annoying and compensate somewhat by paying back 25 euros. Well thanks. So I can now still write 90 envelopes and deliver them myself and / or stamp them. Next time shopping somewhere else. A pity, because the cards are of excellent quality, but the service and customer focus are really below standard.

Very neatly made exactly as I had in mind done super!

Ordered on Monday, Tuesday confirmation that the surprise would be delivered on the desired day (Thursday) between 10:00 and 14:00. It was a surprise, so with an excuse ensured that the person would be at home. Package not delivered but an email that they had passed at 7.30 pm and that no one was home. Neither would the neighbors be present. When asked by the neighbors, it turned out that they had been present.
I will never order anything here again, very sorry for a surprise of almost 30 euros.
Never again!

Very high prices! 3 coffee 3 pieces of cake for 21 euros the pieces were very small and the coffee was from a vending machine. Very bad restaurant! Never go here !!!!!!!!

Greetz helped me a lot and just sent the product again

Ordered a Valentine's card and despite promise it would be delivered on Valentine's day it was not delivered at all. Contacted their customer service and all they offered was a coupon for 3 euro for future orders. Why would I order anything at Greetz if they don't deliver in the first place? Never using their service again.

Well-processed order. Stayed on time and fully informed.

I placed my order on Thursday for a Father's Day card, it should come Friday, nothing. It is now Saturday, they have not said anything about your package has been delayed or anything. Father's Day is on Sunday, I don't know when my card will arrive. I wanted to order another card for my brother because he is coming back to NL of course I will not do anymore. Because they respond to nothing, they have also sent an email they do not respond to. I myself think that my card will no longer come and that I will lose my money. I never recommend greetz to anyone worst company I've ever seen in my whole life say it's just pathetic that bad ne bager they are!

It was indicated that my package would be delivered in time for a birthday. A day late so it is very unfortunate that you ordered on time and it still cannot be delivered on time. A pity as punctuality should be a priority for Greetz.

I ordered flowers for my mother's death to put on the photo at my father's address. I was informed that the order would be delivered between 8 am and 5 pm.
Not so! I received a message half an hour ago that the delivery had failed :-(
I started a chat and was just cut off after she offered a discount code of ten euros, as if it is useful to me! If they had informed Grrrrrreetz earlier that it would not work, I could have arranged something else, but not even that !!!
Heavily disappointed and this was not the first time. They've lost me as a customer!
Too bad you have to give a star, but even they are not worth it!

One star is still too much, really a worthless service department. Three birthday cards including gift ordered, on purpose one week to 10 days in advance, so that the recipients would receive them on time. You will be informed the night before the first birthday that the gift is sold out. Then try to reach customer service to get a story, only via the chat where you are number 98 in the queue. Never again Greetz for us!

What an incredibly bad company! Order placed more than a week before delivery date and nothing has yet been delivered. Customer service called: No answer. 25 minutes on the line. No update of the place in the queue. What an incredible RUK! DO NOT ORDER HERE!
To make you sick

I regularly place an order and am always very satisfied, however, with my last order I do not know whether it has been delivered.

A real shame this I ordered quite often through greetz products.
Now for a friend to have her birthday delivered something would be delivered on Saturday, it is now almost Thursday and it is not there yet.
I find this really outrageous this can go so wrong with the delivery person that it just arrives 5 days late hopefully it will be delivered someday.
Normally it always went well but I find this really outrageous.

I had ordered a photo cake with all the children & grandchildren on it for my father's 87th birthday in plenty of time! The night before delivery I received a neat message that the cake was on its way. The next morning around 10.30 am I received the message that the cake could not be delivered because the system did not recognize the address where my parents have been living for over 15 years. made every effort to ensure that the cake would still be delivered on Saturday. On hold for more than 45 minutes, unfortunately this didn't work out. Very sad, especially now in the Corona time, where the elderly in our society are already having such a hard time. Maybe it is an idea to renew the system so that you can deliver what you promise !!!

I had ordered a balloon and a large card for a birthday. These were not delivered at the end of the afternoon, so I will check the track and trace. It states that the sorting did not go well and cannot be delivered on the same day. Very annoying because I needed the products on the birthday, not a day later (it could be delivered again). In addition, I am not notified about the change. I tried to contact customer service because it took 20 minutes. I was able to cancel the order so that I did get my money back but unfortunately no longer a gift for the birthday boy. Very annoying this, I will not order this again, I thought it would be easy, but in the end I lost a lot more time with it.

Bad service. Hard to claim that someone was not at home. Next day the story is suddenly that "due to calamities the courier could not deliver". Meanwhile a disappointed birthday child.
I was once a good customer. Now NEVER more Greetz #fail #badservice

Poor customer service and always comes late in my experience, even if you are a week in advance.

Meanwhile, twice ordered from Greetz. Both times for delivery on a birthday. Both times NIKS delivered, not even a few days later. Customer service literally doesn't care and makes no effort to help you further.

Beautiful, personal, balloon sent to children and small child. Excellent service

I myself have been a very satisfied customer of Greetz for years. I already sent many personalized cards, beautiful bouquets, chocolates, balloons and cakes with full satisfaction. I also regularly receive Greetz-controlled cards. But yesterday it was the first time that I received a balloon. Exactly on time i.v.m. a memorable day and nicely filled with a gliding gas. Fantastic and fun with a nice personal card. Really recommended ...

It used to be all well organized now (which you can also see from the comments here). I ordered birthday cake and it arrived at the birthday party, but it was a cake meant for someone else and the birthday party didn't accept it, which makes sense who wants a cake with the name / photo of someone veins. Very surprising feeling of course gone and not nice for the recipient. At customer service (chat) waited half an hour for answer 15 people for me.

If you want to surprise someone, don't order through here. Too bad a nice website, but the service is unfortunately very bad.

Order placed for delivery on 07-10 for an additional birthday paid for same day evening delivery. Track and trace not active, customer service spoken a day later, delivery costs will be refunded but no one who calls / emails you that it will be a day later than promised. Speaking of customer service, Yasmin is hard to understand. Not the first time that they do not keep their promises, but the last time we order!

Since July, try to get rid of my account and emails that I do not want to receive (including reminders if I, for example, sent a funeral card to someone a year earlier). It had been stated in all my settings that I do not want to receive any info mail, but since June I keep receiving mails even after repeatedly calling by chat or mail. Worthless!! been a customer for years, but this has made me no longer want to use Greetz.

Best,

I ordered a balloon + card from you.
Received a delivery confirmation on October 22, 2020 at 2.30 pm. However, never receive the package!
I would like to hear how this will be solved asap.

Best regards.

my daughter lives in belgium and has received a beautiful large bouquet of flowers, 1 day (as planned) after the order. The bouquet was beautifully packaged in a large decorated box.
I'm very satisfied

Very satisfied with the order, the delivery and the beautiful flowers.

Card sent and paid extra so that it would be delivered by courier on Monday and therefore a day late. I file a complaint and they push it easily on the post.nl and I can whistle to my money. Really very sloppy to deal with your regular customers.

Terrible service. Do not use. Waste of money. Look elsewhere

No information, no delivery, no service. Dumpster fire of a company.