Greenbrier Resort & Casino Review

Over priced, underwhelming service, food, and accommodations.

Staff is Extremely courteous & professional. Facilities are tops. Golf is TPC. Plus free shuttle everywhere!

Gorgeous grounds! Amazing history. So much to do and see. A great lomg weekend get away if you live not too far.

The Greenbrier is a wonderful place to
visit. However it is difficult to leave.
The setting, the service, the availability of everything to meet your needs and the service staff in all areas are the best you will find anyplace.
The food is beyond belief and the physical environment is beautiful.
ST

Lovely old hotel that still remains fresh. The grounds were really hit during last spring's flooding, but the spirit of the Greenbrier's staff remains strong. Nice place.

West Virginia's BEST! This is the best hotel, restaurant, shopping, golfing, tennis, horse, fishing, gun sport, hiking, candy making swimming pools, meeting/wedding facility this side of the Prime Meridian. The facilities are "top notch" and the staff is second to none.

Love The Greenbrier...it's America's Resort for a reason. They do everything top notch. It's never a bad thing when you are being catered to and being spoiled. Thank you Greenbrier...I will definitely be back.

The excursion activities are a little pricey but it s worth staying here just to explore the eccentric interior decorating and architecture. I really enjoyed just wandering the halls at night and exploring the grounds outside. Staff are all very friendly too and the food options are solid whether you want to eat out or get a pizza to eat in your room. Casino is decent, small but fun craps table is tough to get a spot at sometimes.

Have only visited to eat and visit the shops but the decorations and atmosphere are excellent, a very cool place to check out and I'm sure even cooler to stay at.

It's all about your attitude here. One could say that it needs a facelift, but honestly I think that that would kill the nostalgic feel to The Greenbrier. The grounds are beautiful, and it is very peaceful. Food and drink is overpriced. As for the golf (which is why I came), it's really nice, save the Greenbrier course, as it clearly an afterthought. GPS in carts isn't even in sync with that course. Meadows was great, with the right amount of challenge, although a miserable finishing hole...... yikes! It suffers from unfortunate road noise, but it is very well kept. Got to fulfill a bucket-list dream of playing with a caddie on Old White. Walked the course and all. Although it is a TPC course, I would say it was fair, and not overly punishing. Actually, the bunkers are much more difficult on the Meadows course.

If you go to the Greenbrier for only one reason, go for the staff. They are *terriffic* from top to bottom. Can't do enough for you, and make you feel special.

It's a magical place. Our family has been vacationing there for over 30 years. It's not unusual to see 4 generations there!

Beautiful resort and grounds!

Like these photos? See more of my photos on Instagram: @end.of.a.lens

Its so sucky and the last time I went there I stepped in dog poop in the lobby and then all the employees laughed at me and later I found one employee in my hotel room crapping in my shower.Then when I woke up the next morning I woke up in the lobby covered in crap.This places sucks and do not visit.

This place. Is no less a palace you could take a week there and not repeat all the nuances to be found. The nooks and plushness. And the outside is gorgeous. We're coming back

The Greenbrier is a luxury place with my attractions.

Treat yourself to a stay in an old-world hotel/resort in the Appalachians. Sure, you pay a premium to stay here but it's costly for these people to keep you propped up in a genuine 5-star experience used by and fit for presidents and royalty.

Service was hit or miss - unfortunately I can count who gave excellent service. Food was very good. While I understand the historical Greenbrier decor, the hotel needs a refurbishment. Golf facilities were fine, the courses could have used a bit more tending - maybe it was all the rain?! Waterworks at the spa was very relaxing and my attendant was very nice. Shooting clays was fun and the instructor was helpful and nice.

The Greenbrier has the very best service. The staff is courteous, cheerful and very helpful. Their cuisine is excellent.I have found no better at any hotel in the nation.

Great resort with great service and lots of activities. Great golf. Would go back.

Fantastic and Historic hotel. The kids loved the pool, we loved the ...restaurants and casino

The service was great. The food was nice. The decor has personality

No butler protectrons are sentry bots still a lovely place

Always a delight to stay at the Greenbrier. From the time you drive thru the entrance gate until the time you drive out...you are treated with respect and loyalty! We cant wait until our next visit!

So beautiful and elegant! Wonderful food at Prime 44!

The steam room and mens locker room attendant was fabulous. But desk personnel did not do a good job explaining the amenities. Like is the pool included in the spa use?

I got there in the middle of a snow storm and regardless of the weather it's a magnificent place no matter what season.

This was a beautiful hotel.. I will come back here. So much to do and see. I love the history behind the building. I love the nature trails there and near. Breakfast was good. Casino was nice. Pool was big. I love this hotel.

Not impressed. The decor is dated and the furniture is breaking down. Hard to believe people pay top dollar to stay here.

Had a wonderful trip, was treated incredibly well and look forward to visiting again soon.

The Greenbrier was beautiful from the outside and most of the rooms. The chapel, ballroom, casino, and restaurant were beautiful. I thought the hallways and walls for the rooms were a little dated. Too much floral and off green. The room was very dated. Bright green carpet, floral wall paper, blue plaid chairs. It seemed dated. For the room,and the price did not reflect the room in my opinion. The experience was great overall though. My only criticism is purley dated carpet, wall paper, and decorations in the rooms and hallways.

Classic old world charm, great food, many diverse activities.

Beautiful, quaint and friendly resort. There are lots of things to do here if you want to get out and do them. There are a couple of restaurants, unfortunately we didn't get to go to the one we wanted to go to because they were booked for the evening. I flew in from Florida for the weekend and was disappointed that I didn't get to go to the Prime 44 for Restaurant. We went to the Super Bowl Party and was disappointed in the food selection but it was still a good time. If you have never been to the Greenbrier Resort, you definitely need to go.

Little disappointing. Wanted to see the church.but it was closed for a wedding. We were not able to park inside the Green Briar. Waited across the street for almost 20 minutes for the shuttle before we walked.
Lunch was not as good as it has been in the past. Had sandwiches and 3 were not exactly as ordered. When you pay over$20 for a burger, fries, and a shake you expect it to be right.

Lovely hotel, gorgeous scenery, great golf and fine dining.

This was my first time back in 25 years. They have really put some substantial money into the rooms, hotel facilities and activity centers. Previously the hotel had slipped into seriously dowdy shape and was quite tattered at the edges. The refurbished version is an interesting mix of upscale southern resort and almost edgy primary colors designed to clash a bit. Surprisingly it actually works for the most part. The patrons are a mix of aging 1%'ers, male golfing groups, and some families. The resort is planning to have a number of athletic events which may change the mix on those occasions.

The most annoying part of the experience is their recent policy of instituting a "Historical preservation fee" of 6% added onto your room rate. You are basically paying the Greenbrier separately to do it's maintenance of their property. This is plus the "resort fee" of $25.00 per room per day for towels and other 'resort' items. Added to your bill is the 'occupancy' tax and then add on the sales tax (even on the preservation fee!) So basically a $300/day room adds $57/day in misc fees. So if you are wealthy enough that you don't bother with the bill details, you will be fine here. I'd prefer just to be charged $357/day and not nickeled and dimed on the bill - my preference.

I will come back and do recommend the experience if you've never been, but beware the various add-ons.

I've never been but my uncle did ask me to wright a review and it looks beautiful and lux

CHARMING RESORT WITH EVERYTHING YOU NEED IN ONE LOCATION. SHOPPING, ENTERTAINMENT, FOOD, GOLF, POOLS, TENNIS, CASINO AND SO MUCH.A LOVELY EXPERIENCE IN BEAUTIFUL SURROUNDINGS.

Wel its a resort and fabulous decor...didnt eat but its very nice

Immense and beautiful hotel. Immaculately clean. Very friendly staff. Guests have access to virtually every part of the grounds.

Went to see Jake Owens. Great show. Dinner was amazing

Amazing place 5 stars there was no activity that we wanted to do at certain time well they pulled through and got us taken care of it was simply amazing.

Beautiful resort!! To tour Bunker was $40 /person.. not worth it. Would love to see decor during Christmas season..

I love this place and cannot visit there often enough.

Elegant as always. Only complaint was it smelled like cigarette smoke inside and out. Yuck

What a great place. We had never heard of this resort.
A lot of things you can do here.
All eating venues are 4 stars with the best service.

We went just to visit for a few hours. Folks working there are very friendly and helpful in answering our questions. Will definitely go back to visit.

It's a wonderful experience..You feel like you have entered a completely different era.Staff are very welcoming and friendly.Everthing is beautiful about this place although not much to do in the town it's situated , they have lot of activities within the resort which keeps you busy.Various Tours organized by the resort.Lot of restaurants to choose from. The main dining room for a dinner is perfect for an occasion.The food was great.Overall a great place to relax from your busy schedule.

An american classic - the history, the grounds, the service!

Be sure to tour the interesting, one of a kind, historic apocalyptic bomb shelter.

Wonderful visit at greenbrier resort. Staff most welcoming, thinking about a return visit!

My company has used this hotel several times to attend HDA and PCMA, this hotel has the worst customer service EVER!!!!! EVER!!!! They NEVER get the email information correct. They NEVER send ANYTHING they claim they will send. You can NEVER find anyone to give you a straight answer. If I could give -5 star I would but they make you give 1 star in order to post. -5

Fancy hotel. Lots to offer to the public. Great food.

Exquisite pre civil war hotel, grounds, cottages and amenities. Very upscale. Historic golf area.

The scenery was beautiful and the activities they offer are great. The staff is also lovely.

Extremely nice Environment. Great place to stay at for a short vacation.

We love coming here for the holidays. There is something for everyone!!

It was a fantastic resort all the employees where friendly and helpful and prime 44 is amazing great food and staff and the main dinning room was amazing at breakfast

Hotel and property we're beautiful the staff were hit or miss.

After another stay my review has been updated. The price is definitely worth it. Great service, great atmosphere and the casino is amazing. I bought some clothes at one of the stores inside and they fit like a glove and are much better quality than Nordstrom. A must stay. Next time will be a golf trip.

First Class all the way. Great accommodations and golf. Lots of history.

The Greenbrier has been a pretty wonderful experience. The classic yet unique style, the delicious food and drink and the overall vibe of the resort has been fantastic. Everyone at the resort has been exceptionally pleasant to deal with except for a couple of the front desk people who were a bit off in their remarks and sincerity. I would still recommend this resort to most and would come back myself.

The restrooms were filthy. We told the staff and all they could say is they wouldn't recommend that restroom. We came all the way from California to be here and that was not the service we expected. Have pride in such a historical location.

The elegance of The Greenbrier is unparalleled. A return to a more genteel life. Service, without question, is the BEST at The Greenbrier. Take a deep breath and enjoy true hospitality.

The Hotel is great. The Casino is a lot of fun. My wife and I spent our 24th anniversary there.

Miserable excuse for a nice place. Everything is enormously over priced the breakfast does not change and you have about 10 options, the bunker tour was something i looked forward to but was somehow turned into a boring walk, the house keeping sucks the place is dirty and there were stains on my floor and towels, you cannot wear casual stuff to a sports bar and you are strictly dress coded in places you paid way too much for. Terrible time if i could it would get a .5 star.

As others have said, the staff is excellent, service oriented and helpful. The food is outstanding. The grounds are better maintained than Disney facilities of today.

Awesome food and being with family was a great Christmas