4 years ago
My first review was written a day after I had brou...
My first review was written a day after I had brought my Jeep home, a couple weeks following were a complete joke. The vehicle I had traded in had still not been paid off, therefore I followed up with them to see what was going on. Travis (former finance manager) had assured me that it was all taken care of, and there were some issues that he was handling with my new financial institution and that there needed to be new paperwork signed because they rejected the last one. Travis told me he would send someone out to me on Monday, of the following week. I never heard from Travis, or Shawn, or anyone so I followed up again on Tuesday. I was then informed Travis had left the company, and no one had any idea where or HOW he got the Jeep financed under the numbers that he gave me.. Safe to say after two weeks of playing phone tag, and arguing back and fourth, they were unable to give me the car I traded in back, because they "had already paid it off" and I was forced to pay an extra $60 a month for my Jeep. I am now under more stress trying to pay a HEFTY car payment monthly. They sent me off with "free" weathertech mats that I had originally ordered with the first finance go around, which were also $30 more expensive then I could've bought online. I would have never bought my Jeep if I knew that I would be stuck with a payment higher than what I could afford. My original review is posted below, and I am sad that I had such a great experience for it then to be completely ruined. I still love my Jeep, but would have rather went somewhere else and made a car payment I was more comfortable with. My credit score has also been destroyed because of the MANY MANY times they ran my credit to try and find alternative options so they didn't have to lower the price of the Jeep. I sent gushing reviews, recommended a friend to check out their Subaru's, and even received a box of cookies from them... All to be made out a fool and be unhappy with my new purchase.
If there were 6 stars, I would use 6! Shawn was AMAZING! He worked with me all week long to make my new car happen for me! Made sure all the paperwork was ready to be signed before I got there which made the dealership experience well worth it! Shawn even stayed past his shift to accommodate my work schedule! I would recommend this dealership to everyone! Such a great experience. Thanks so much guys! I love my new Jeep :)